Benjamin Donley / Failure to provide design services
Where to begin. I have read many of the other posts and it appears that I am merely echoing other sentiments. There is certainly a patttern developing here.
My company signed a Letter of Agreement with Mr. Donley on 6/2/2009. The LOA specified an estimated completion date of 6/29/2009. The agreement was to develop 4 templates for Joomla and assist with branding and graphics for these four sites to showcase our various service offerings.
I attempted to stay up to date with Mr. Donley by contacting him by phone and e-mail on average of 3x per week. I am quite familar with software projects and expected mockups for review and regular communication at least weekly. We even went to the degree that prior to signing the LOA, we provided Mr Donley with an extensive requirements document.
We received our first "mockup" of only 1 of the 4 requested sites on 6/23. This was a single image that appeared like a screen shot of an out-of-the-box template. We had specifically requested many brand-related features that were not represented even marginally. Attempting to be polite and salvage the situation, we replied to him with very specific comments. We heard practically nothing from him. When I inquired about status, he said something along the lines of "I'm working on it."
Mr. Donley is impossible to reach by phone. A few times, both myself and the CEO of my company asked him specifically to call back. Since we signed the agreement, I have never been able to get him on the phone.
We are past the estimated delivery date with nothing to show for our money. As a result, we have asked him to cease work (although it is not clear he has done any) and to refund the money. Then, lo and behold!, I discover all these complaints. It is clear to me that I was right about my suspicions. After viewing one of his web sites, BD Productions which is the one I originally posted my RFI on, that he offers a 100% guarantee. I would like him to make good on that claim.
Our company, based in CA, would be interested in participating in any action against Ben Donley related to breech of contract and fraud. In the meantime, we have some other information to add. Based on a Google search, Mr Donley appears to be offering services under at least the following business URLs, many of which are in different states:
There is also a site dedicated to complaints specifically leveled at Mr. Donley at http://benjamindonley.com/