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Benchmark Builders / Benchmark and sloppy craftmanship

1 United States Review updated:
Contact information:
Phone: 302-995-6945

Benchmark builders and sloppy workmanship
Sloppy and shoddy workmanship by benchmark builders is very irritating.
Less than a month after i moved into my new house i realized that my backyard turns into pond whenever it rains and water remains on the lot over two days.
See the attached pictures for yourselves….
I called benchmark builders many times but nothing had been done. They are just not responsive and don’t care about customers. It has been over several months now since i have been calling benchmark builders to fix this problem but had absolutely no response.
My floors, among other spots around the house are a disaster! Take a look at the attached pictures. I’m sure everyone will be aggravated to have paid a lot of money for a new house and have in return such horrible flooring!!!
Friends, you want a builder who will be responsive and ready to fix their sloppy work!. Friend don’t be a victim. If you’re in the market for a new house or home,
Consider yourselves warned…. Go with the other builder who will be responsive and fix your house when problems arise. All my neighbors who went with the other builders have no regrets today!. Not a sloppy builder like benchmark builders who are only interested in your money.
I will change this review to a positive one if benchmark builders ever get their acts together and fix their massive sloppy workmanship.
I will keep you posted. Otherwise assume the problem still exist and don’t be a victim!!!

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Comments

  • Do
      24th of Mar, 2009
    -4 Votes

    I have purchased three Benchmark homes in the past fifteen years. I have found this company to be reliable, honest and responsive to my concerns. Some people just love to complain about everything! They feel the builder owes them a lifetime of continual care for their purchase, even if the items that need attention were the result of them not knowing how to take care of the home, or simple abuse of the home by the owner.

  • Co
      27th of Mar, 2009
    +1 Votes

    Right from the get go you can tell that the above comment could be a lie and full of nonsense! Let's get some real and honest people to comment. There is no way the above commentator could have bought 3 homes from this builder in the past fifteen years! If there houses were good quality why don't you keep them!!!
    Anyone who's got cheated or had a bad experience with a builder who advertises quality and cannot live-up to it but does sloppy work and cut corners as we've read from the complaint board about benchmark builders or ryan homes should feel free to share their bad experiences to warn prospective first-time home buyers.
    My co-worker is kicking herself in the foot and highly disappointed from buying a house from benchmark builders last year. She said she wished she had read from complaint before goiing into contract.
    I 'm planing to buy a house soon. I hope i'll find a builder who will keep their word on quality.

  • Do
      4th of Apr, 2009
    -3 Votes

    I bought my first home in frenchtown woods. Sold it four years later for a decent profit. Bought another home from benchmark in the dove run development. Also sold for a profit. I now just bought in their newest 55 community of milltown village. So yes, mr. Or mrs. Complainer, it is true that i've purchased these homes. And if you've never bought from this builder, as you make it sound, then what are you ### about them for? If the original poster has a problem with the work that was done, and benchmark refuses to repair it (As long as it's a valid complaint!) , benchmark uses an independent warranty company they voice their concerns to.In addition, if the grading around the house is not correct, they can go to the local authority that validated the grading plan and get them involved in any needed corrective measures.

  • Ww
      14th of Jul, 2009
    +1 Votes

    Even idiots don't wanna go through hassle and haggle for a builders to fix their ### WORK. WOULD you want to that when you're looking to buy a house? Now I know how Benchmark Builders do business. I would not be like the original poster. I'll go with a builder who live up to their integrity. I heard a lot of one-on- one complaints about benchmark builders at my work place also. We are not surprised to read these complaints.

  • +1 Votes

    The story of the construction of my new house (It was no fun!) in delaware by benchmark builders http://www.Benchmarkbuilders.com


    At the estates at dove run middletown, de 19709
    Check out the punchlists the one year has pictures
    1 year punchlist


    Updated 06/26/07


    .


    I signed the contract late march 2006 (They were just pouring the foundation) and closed 7/14/2006. I am still trying to get my punchlist done and i have not heard from them in over a month they are not returning my calls. I called the main office for benchmark builders today (10-11-2006) and was told they could not get in touch with me dispite the fact i called them 5 times and left my cell#, some i left on voice mail some i left with a peson. And i was told the opional flood lights don't come with seperate switches? I gave up and decided not to go through the frustration of dealing with them until the one year punchlist. And now its time for that (6/20/2007) so here it is with pictures 1yearpunchlist as i gave it to them. I will update the story and punchlists as we go.


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  • +2 Votes

    I agree! Benchmark builders is ill-responsive to to home buyers needs


    Home 1 year punchlist 6 month punchlist webb 30 day punch list contact us site map
    Google4ee8c5bf93810213. Html


    Launry room:
    Ø elec. Outlet not working
    Ø dryer vent not right

    Kitchen:
    Ø bad seam and finger prints on ceiling
    Ø damage to inside right end wall cabinet
    Ø scratch on windows kitchen and bumpout
    Ø missing flourescent light bulb
    Ø microwave fan not working properly
    Ø screen door not working
    Ø no cabinet touch up kit

    Powder room:
    Ø paint on mirror and light
    Ø elec. Outlet not working
    Ø door needs adjustment
    Ø bad splice on shoe molding

    Dinning room:
    Ø outlet below thermostat has a open ground

    Foyer:
    Ø bad splice on shoe molding
    Ø paint on carpet on steps
    Ø paint on hand rail upsairs and down
    Ø paint on hand rail base upsairs and down
    Ø register not fitting properly
    Ø upstairs knee wall top has very rough edges
    Ø linen closet door squeaks loud

    Living room:
    Ø gouge in window sill not fixed right
    Ø outlet by window wall plate bad fit
    Ø hole in screen


    Family room:
    Ø touched up ceiling does not look good
    Ø squeaks in floor
    Ø plywood seam on floor popped up
    Ø repair wall @ outlet


    Front bedroom:
    Ø damaged base molding not fixed right

    Back bedroom:
    Ø damaged base molding

    Middle bedroom:
    Ø damaged base molding
    Ø paint drips on closet door
    Ø cable outlet not working

    Master bedroom:
    Ø bubble in tape on ceiling
    Ø bad spackle job at return and tray ceiling
    Ø eye ball lights not on separate switches
    Ø no switched elect. Outlet
    Ø cable outlet not working
    Ø damaged base molding 2 spots
    Ø tighten and level switches and outlets
    Ø no insulation on top of access hatch
    Ø missing some styrofoam insulation peices in attic

    Master bath:
    Ø scratches and stains on shower
    Ø scratches on window
    Ø missing a towel rack
    Ø outlets not working
    Ø fan not working right
    Ø bottom drawer of vanity not opening right


    Hall bath:
    Ø nicks, scratches and paint on tub
    Ø spackle and paint @ door casing
    Ø fix molding at base of tub
    Ø paint on floor at base of tub
    Ø touch up paint around tub enclosure
    Ø faucet leaks during shower

    Basment:
    Ø screen for rear window is damaged (Bent)
    Ø no screen on side window
    Ø clean (Mold and cement) around egress window

    Garage:
    Ø exterior light not working
    Ø exterior molding around front window is damaged

    Exterior:
    Ø fill holes in fypon
    Ø paint outside front door
    Ø trim around side windows outside front door looks bad
    Ø vinyl siding sections are loose on left and right sideds
    Ø siding is dented, kinked, wavy and not secured properly above garage
    Ø siding is dirty or stained on rear side wall
    Ø all gutters are fill of rusty nails and debris
    Ø all gutters are bent and dented
    Ø front sidewalk cracking at joints
    Ø poor drainge and erosion at rear of house and at down spouts needs to be graded
    Ø holes in back yard need fill and seed
    Ø front door kick plate dented and has screw sticking out
    Ø flood lights not mounted on bases like all other lights
    Ø flood light behind garage not working (No switch)

    Attic:
    Ø damage to wood sheathing at gable walls garage attic

    Roof:
    Ø a lot of costruction debris on roof and in gutters
    Ø exposed nails not sealed

  • 0 Votes

    read all about it at:
    http://webbprotectionsystems.com/1YEARPUNCHLIST.aspx

  • 0 Votes

    OR AT:
    http://webbprotectionsystems.com

  • Cr
      9th of Aug, 2009
    0 Votes

    Cry you little whimp! Why don't you try advertising your crybaby site somewhere where someone cares. If you took care of your house instead of blaming someone else...

  • Mh
      22nd of Dec, 2011
    0 Votes

    I GUESS SOMBODY CARES NOW CRY BABY.
    MHASTE.COM

  • Ve
      8th of Aug, 2012
    +2 Votes

    DO NOT TRUST Benchmark Builders or people that represent Benchmark (ie realtor they may be using). This economy has driven this builder to do/use unethical business tactics which got me to involve an attorney. Lie after lie with written proof of the lie via the Standard feature sheet and e-mails from the builder directly trying to weasel his way out of doing what he signed off on. Unreal. just very dissappointing and gut wrenching and sadden that there are people like this still in business. It's not my fault the economy is where it is and that Benchmark took a lose in their homes. Then they shouldn't sign a deal if they are going to be babies about it during the build/completion of a partial already built/shell. There will be down times in the market but they can't accept that and that their profits won't be 4 fold maybe 2-3 (which is still good) but greed clouds their minds. The get contractors for peanuts that do shooty work. Some of the contrators are good and still take pride in doing good work even for peanuts from Benchmark. But you get stuck with the low end contractors. You have to fight Benchmark tooth and nail and stop them from doing this to others. those of you who paid top dollar for your place from Benchmark probably have not had many or any issues at all (I like to give the benfit of the doubt. I am a fair and honest person who works hard for my money and expect the purchase of a Benchmark property to be in line with my values and morales. Check out one of the issue with my build that they won't fix. I have other issues as well but one at a time. See pictures of $8500 flooring I paid for that looks like 6 different packs of left over flooring from other jobs.

  • Oc
      18th of Aug, 2012
    0 Votes

    I agree with you 100%

  • Ba
      7th of May, 2014
    +3 Votes

    I have recently moved into a Benchmark development and have been disgusted by many things -- misrepresentation with regard to the contract; sloppy workmanship; beer cans inside the house; sub contractors smoking in the basement (after house is under roof and windows/doors in place; cigarette butts left in the basement (still there after settlement); shards of duct material left on the floor of basement after settlement, trash bags full of trash, empty bottles all over the yard after settlement, etc., etc. Then of course after settlement we experienced the complete lack of customer service regarding any issues that still remain (and there are many). This company has no concern about the customer once settlement has taken place. When you are finally able to get someone to return your phone calls, their attitude is horrible. In hindsight we should have done our due diligence on this builder prior to signing on the dotted line...our mistake.

  • Ca
      12th of Jun, 2014
    0 Votes

    You're full of it!

  • Mo
      6th of Nov, 2014
    +2 Votes

    We agree. The workmanship is shoddy. The sheetrock mudding, the caulking and the finish work of the wood and stain looks like a child did the work not a professional. Driveways sink and they eventually repair. It should be redone, not patched. It looks like crap. They don't follow-up. Not even to let you know they will not take care of it. They just leave you hanging. The customer service stinks. They don't follow-up. You have to keep writing letters or file a complaint with BBB to get anything done. Do not buy a home built by Benchmark!

  • St
      31st of Mar, 2015
    +3 Votes

    Benchmark's theme is "everything matters". They left out a few words. It should read, "everything in regard to profit matters". They are not concerned about the customer, only their ability to slap together some basic tract homes and turn a profit. If you want to upgrade items or make any additions or changes, even at your own cost, it is simply not going to happen. Additionally, they will try to pressure you in to a contract by threatening to raise the cost of a home if you don't sign in a day or two. This is a very unscrupulous builder! Stay away from them!!!

  • Ti
      18th of Jan, 2016
    +2 Votes

    We are having to tear out a moldy shower due to poor craftsmanship as I am posting this. I also have a river running through my backyard. We've had to replace crappy faulty light switches, ductwork and expensive air conditioners just after a couple of years because they were not installed properly. The gas does not work to one of our fireplaces and the list goes on and on. I will never ever hire them for anything ever again.

  • Pa
      3rd of Apr, 2016
    +1 Votes

    I have read the above complaints and I can totally relate to all your unhappiness with the product you received from this builder. I have a friend that purchased a home on Cognac Drive and I can tell you the repairs have been through the roof. Let's see where to begin, the house was only 17yrs old when I made the repairs. Every window on the backside of the house was leaking, the windows were replaced, the shearhing was wet like a sponge with snails living in the wall, first 4' row of shearhing was replaced, siding was placed. The flashing where the garage roof attached to the side of the main house had the flashing stopped 6" from reaching the end of the roof therefore all the water was pouring into the exterior wall of their powder room causing mildew on the wall that kept returning and they were not sure from where. Studs were rotted and had to be replaced along with the sheathing and the siding. Let's head to the inside where the drywall on the ceilings were not glued to the joists and had to be screwed to the joists because the only stopping the ceiling from falling in the rooms were the ceiling fan/ceiling light in the center of the room and the joint compound where it was taped along the walls. The floors were so bad the plywood had to be cut along the walls and ripped up so we could apply joists to the side of them to level out the dips in the floor (yes, they were that bad). We laid down new plywood when this was corrected. Lastly, how about the door frames In the rooms? They are not shimmed and nailed in place through the jamb they are shot in place from the molding so if you doors seem like they are falling out of the jambs or not working properly this would be the reason why. If you find all of this hard to believe and you own a home in this development than see for yourself. Go in your attic and move you insulation to see if you see a gap on the underneath of the joist to the drywall, is your powder room exterior wall getting mildew or mold?, pop off the bottom row of siding and see if your sheathing is wet/damp or try opening your drywall inside and see if your insulation is wet. Try removing the trim off the inside and outside of an interior door and see if your door frame stays in place with the single nail at the bottom of the left and right side. This is all I am going to comment on for now which should be enough to explain the product your are receiving for your future investment. Oh and one other thing that person that has been buying homes and moving every four years turning a profit keep moving within four years because these homes will not be worth the upkeep if you are looking to remain there for a long time.

  • Ne
      12th of Apr, 2016
    +1 Votes

    I will say sloppy workmanship is true. We just purchased a home from Benchmark and I was super excited until water started leaking in my living room on my new floors. The plumber came out and was rude as heck and so they sent another plumber out. We do own other properties and this is by far the worst experience ever. I know this is not our forever home but I will NEVER buy another benchmark home again. They don't compensate for the fact that I can't even fully move in because of the leaks. I have these fans pushing out hot air and is loud as heck to dry out the floors under the tub and tile. It is just dishearten that my new home looks tore up. The general manager is a fast talker and so during my walk through he was saying how much pride they put in their homes. He went on and non talking about the quality of the house and craftsmanship but what I am seeing and how I am feeling it is all a lie! I could not be more disappointed in this whole experience. It has only been 3 weeks since we closed escrow and we have to deal with this mess. I am one upset buyer and I won't ever even look at a Benchmark Model.

  • Co
      17th of Apr, 2016
    +1 Votes

    I am in the process of looking for a home in the Charlotte area. After reading through all the comments, I have a question. What builders are the right ones? I was set to purchase a Ryan home but after seeing all the complaints that was scrapped. Benchmark seemed great and they do not have as many complaints but now I am not sure. Which builders should I take a look at?

  • Sh
      11th of Feb, 2017
    0 Votes

    @Concerned buyer1 Was wondering who you ended up using in Charlotte. I'm in the market here now and have fallen in love with a built Benchmark home in a subdivision having a hard time selling the lots. Hoping it's the over priced lots that's keeping buyers away.

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