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Belle Tire / Fraudulent work

1 174 University DrHowell, MI, United States Review updated:
Contact information:
Phone: 517-425-7140

November 14 2006 front brakes, pads, new rotors labor- $340.00 on son and daughter in laws car, fast forward to june 17 th 2008 same car now needing new rotors, new pads along with comp-lete rear brakes that bellle tire said did not need done $629.00. Belle Tire warranty covers 2 years on pads and rotors belle tire would not honor warranty priceless the red wings need to find another sponsor they have a crook on board.

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Comments

  • Lu
      19th of Jul, 2008
    0 Votes

    I just was at bell tire recently with the same problem. I went in there with the problem of rotars and the situation became calipers needed to be rebuilt and the brake pads needed replacing, and the front two tires needed to be replaced. I paid $985.00 in total and I cannot tell whether the tires were replaced because they look the same as the old ones. I am hoping that there are no other problems but I have this sinking feeling that they are not legit.

  • An
      23rd of Apr, 2009
    -1 Votes

    I have been in this line of business for several years, there are some scams going on with a lot of them. In most cases a mechanic will ESTIMATE a repair. Look up the word estimate and get the meaning.
    Let me tell you the order of what happens when a customer goes into a repair place because of a problem...
    1. Jonny Consumer's car runs very rough, 2003 blah blah. check eng light on.
    2. Salesman explains charges related to diagnosis of problem.
    3. He agrees to have it done.
    4. Salesman exlains to mechanic the issues.
    5. mechanic does a diagnosis and suggest/recommends a possible sllution(s). Example: plugs wires a coil pack due to misfire on a certain cylinder or whatever and maybe other repairs for whatever reason.
    6 Suggested work to be done is handed to salesman who then should go verify or look at some of the issues that were found by mechanic.
    7 salesman writes an estimate and presents to customer.
    8 At this point work is declined or autorized.
    Its ok to decline work at that time and go get a 2nd opinion.
    Here is what happens when you do that. Repair facility #2 may aske for your other estimate from previous facility and offer to do that same job for less money. BUT WHY? Because they want the business and are willing to take a little less profit to get your money. So now Mr consumer thinks the other place was trying to rip him off and he tells his friends and writes an nasty letter to the corporate headquartes of the first facilty claiming they tried to rip him off. When in all actuality he was given the normal price for repairs. But not all shops have the same pricing. Just like grocery stores, hamburger meat prices differ with each store.
    No not every situation is the same and there are hidden problems behind the obvious ones that may come to light after the initial repair., so does that make us out to be the bad guys?
    Also sending your wife, daughter, son or friend to a facility with your car because your car is making a strange noise when going down the road and they can not provide any more information other than that makes it very hard to know what to look for from the mechanics point of view. Every car will make a strange nooice from time to time. Repair facilities need specifics. Sending them on a wild goose chase will only create confusion and could cost you more money and a lot more time.

    Now to those folks that think BelleTire are basically crooks. You my friends are wrong, mis diagnosis of a problem does happen from time to time. ESTIMATING a repair is just that AN ESTIMATE. There have been instances where the total of a bill was decreased due to the fact once the mechanic got into the job to do a repair, something else was the culprit and therefore the estimated repair did not need to be done only something less costly and less time involved had to be repaired or replaced. And also vice-versa. But things of such nature are not known until the mechanic actually starts working on the vehicle.
    Mechanics are ususlly paid based on labor time to do a specific job. Example, visual inspections, test driving a vehicle and giving and estimate of what the problem is are usually free so a mechanic is not goint to start taking parts off your car unless he is getting paid to do so, thats how he makes money. So best guessing and informing a customer that there could be underlying problems once "we start getting into the job". Those are un-forseen, like a caliper bolt breaking due to rust/corrosion, bleeder screw breaking due to rust/corrosion, caliper pistons not being able to be pushed into the caliper or leaking after being pushed back in. the latter 2 instances usually are due to negliance of the customer because he/she failed to have that squeeking/grinding noise looked at soon enough. this scenerio has happened more times than I can count: hubby gets in wifes car to go to the store, starts it up and the radio is loud. He turns it down and goes on his way. he starts hearing a god awful noise when stopping. once he gets back home he askes his wife about the noise... I have necer heard it she says.
    All I can say to that is HERE'S OUR SIGN".
    FYI Please have your vehicle inspected on a regular basis Belle Tire will do this for free, they also will check your alignment for free and inspect yor brakes for free. They also try to stay competitive with pricing on service and tires. To have a part replaced by Belle Tire gong to be cheaper than having it replaced by a different repair facility? Not always because of a couple of variables, labor rate and part availabilty/price mark up. Lets face it nothing is for free and every business is out to make some money and not give stuff away. All business have a matrix they use to stay afloat and make money.
    How do I know all of this, I am a Belle Tire employee. At the store where I work, we try very hard to not mis diagnos a problem, we try very hard to inspect all tire related issues. Does that mean we dont miss something, not it does not, we are only human and we make mistakes but if one is made and we are made aware of it, WE DO OUR BEST TO MAKE IT RIGHT WITH THE CUSTOMER EVEN AT OUR OWN EXPENSE! I can only speak for the store I help operate but the policies are company wide.
    If you call a repair facility and want to know prices onn things like brakes, shocks, struts etc, be prepaird to be given an estimated cost. Not all vehicles have the same parts/prices for parts. it is best for the repair facility to have the vehicle there to determine things like with or with out ABS/plastic clip on ABS wire, 9 or 10 inch rotors. There are many variables taht can come into play. So by calling around before hand does not mean your gonna get that exact price. Over the phone pricing on service is again anestimate... Get it inspected, get a written estimate, shop around then go back to the place you first went to and give them the opportunity to at least match your best price. We at Belle Tire try our best to be competitive when it comes to service work but we may not always be the lowest. We do beat our competitors in tire pricing for tires that WE CARRY IN STOCK, not tires that are usually a special order.

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