The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bellacor / Kitchen Pot rack / Product order

1 2425 Enterprise DriveMendola Heights, MI, United States
Contact information:

I ordered a pot rack from them in December 2008 for a Christmas present. The item did not say it was on back order. After an email in January I was told the item was on backorder and would be a bit. I decided to wait a bit. I continued to get a periodic email about still being on back order.
Finally, got another in May and then emailed them back that I wanted to cancel the order.
they ignored the cancellation, and within 2 weeks I get a notification of shippment.

I'm leary of accepting delivery because of what they put in their email
Once your item(s) arrives, please take a moment to inspect the product for damage. Bellacor does its best to ensure that the item arrives in good condition. However some damage may occur during transit. Any damage should be reported with 24 hours of receipt.

If your order arrives via truck carrier, please inspect the order for damage and verify the quantity received against what is indicated as being delivered, prior to signing. Once you have signed for the shipment, you are indicating that the product has been received in satisfactory condition. Any damage should be noted on the paperwork before signing. Failure to report damage reduces our ability to file a claim for the damage and could affect credit on your order.

If you need to return your order for any reason, please contact Bellacor for a Return Authorization Number and instructions before it is sent back. All items must be returned to:

Bellacor Returns

2425 Enterprise Drive, Suite 900

Mendota Heights, MN 55120

Item refused at the time of delivery may not be eligible for credit if you do not follow these guidelines.

UPS is not going to let me open the package.

This company sucks. 6 months later they ship out a product I ordered for Christmas of 2008??? What is with that. If I didn't threaten to cancel it would still be on hold.

Post your comment