I ordered this product and got it a few days ago. I did not have a chance to use it long enough to see if it works. I actually had it in my possession for 5 days. So I understand that I did not return it in a timely manner. However, when I called them I was on hold for over 55 minutes once, 45 minutes the next time and 35 minutes the last time, before hanging up. When I called they told me they had no guarantee for their product, as they 'are not Pro-Active'. If it doesn't work that is not 'their problem'. It feels like a scam since the days you have to use it are counted from the day ordered, not received. My sons face is worse now than before using the product and I need to take him in for a doctor visit.
Please do not let this company scam any one else.