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Bell Sympatico / Beware - you might be overcharged!

1 United States

If you use the BELL SYMPATICO SERVICE it is possible that you might be paying extra for services you are not receiving. Bell currently charges based on the transmission rate under 1megabit, 2.5megabit or 6megabit rates.

The problem is that they cannot guarantee the 6megabit service so most people paying for this service are only getting the 2.5megabit service and sometimes only 1.5megabit. You can verify if you are getting what you paid for by doing this simple test.

If you are using windows XP or VISTA. Click on START -> ALL PROGRAMS -> ACCESSORIES -> COMMAND PROMPT [XP] or RUN[VISTA]. At the command prompt, type the following: tracert google.com.

This command will show you the route through the internet that BELL is using to find GOOGLE. SAMPLE FROM AN ISP OTHER THAN BELL >
tracert google.com

Tracing route to google.com [64.233.187.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.100.254
2 7 ms 8 ms 7 ms 10.194.64.1
3 7 ms 8 ms 7 ms 24.200.240.197
4 8 ms 8 ms 9 ms ia-piex-bb04-ge6-1-0.vtl.net
[216.113.122.17]
5 19 ms 16 ms 17 ms ia-piex-bb04-pos11-0-0-cpe082.vtl.net
[216.113.122.82]
6 18 ms 15 ms 18 ms sl-bb26-nyc-9-0.sprintlink.net
[144.232.13.49]
7 17 ms 17 ms 27 ms sl-bb22-nyc-6-0.sprintlink.net
[144.232.7.42]
8 40 ms 39 ms 39 ms sl-bb21-chi-3-0-0.sprintlink.net
[144.232.20.102]
9 40 ms 53 ms 40 ms sl-bb20-chi-14-0.sprintlink.net
[144.232.26.1]
10 50 ms 41 ms 41 ms sl-st20-chi-13-0.sprintlink.net
[144.232.20.3]
11 44 ms 41 ms 43 ms 144.228.155.166
12 47 ms 41 ms 43 ms 216.239.48.154
13 50 ms 50 ms 49 ms 64.233.175.99
14 48 ms 49 ms 68 ms 216.239.49.45
15 51 ms 51 ms 49 ms jc-in-f99.google.com [64.233.187.99]

Trace complete.

The duration in ms (milleseconds) is how long it takes to get from your location to GOOGLE.

IF YOU SEE ANY OF THE FOLLOWING LINES.
9 * * * Request timed out.
you are being duped(replace this word with your own) by BELL.

SAMPLE FROM BELL
1 <1 ms <1 ms <1 ms linksys.linksys [192.168.10.254]
2 49 ms 48 ms 48 ms 64.230.197.67
3 47 ms 49 ms 48 ms dis21-montreal02_Vlan104.net.bell.ca
[64.230.240.98]
4 49 ms 47 ms 49 ms
core4-montreal02-Gigabite4-1.in.bellnexxia.net [206.108.107.53]
5 55 ms 55 ms 56 ms core1-newyork83_pos_4_0_0.net.bell.ca
[64.230.207.134]
6 55 ms 54 ms 55 ms bx4-newyork83_pos_2_0_0.net.bell.ca
[64.230.187.18]
7 55 ms 54 ms 55 ms nyc-brdr-01.inet.qwest.net [205.171.1.33]
8 55 ms 56 ms 55 ms ewr-core-01.inet.qwest.net [205.171.17.61]
9 * * * Request timed out.
10 56 ms 55 ms 57 ms jfk-edge-20.inet.qwest.net [205.171.230.13]
11 55 ms 57 ms 55 ms 205.171.37.10
12 67 ms 70 ms 66 ms 72.14.233.113
13 67 ms 70 ms 70 ms 66.249.94.94
14 76 ms 71 ms 66 ms 66.249.94.50
15 67 ms * 67 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.

Notice the difference from 49ms to 67ms in speed. You can get a rating of you speed at the following site.

http://reviews.cnet.com/7004-7254_7-0.html

If you have any REQUEST TIMED OUT messages, call BELL and ask the to explain why it is happening. I've had to reduce my service rate to 1megabit in order to get a stable service from BELL but I'm being billed for the 6megabit rate.

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