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Bell simpatico internet / Modem

1 Thornhill, British Columbia, Canada

y household changed to a Bell Fibe modem for internet approx a year and a half ago. A few nights back when the box was unplugged and plugged back in it would not reboot. A family member called bell to discuss the problem. After an hour or maybe 2, and lots of trouble shooting, it was decided that a new box was My household changed to a Bell Fibe modem for internet approx a year and a half ago. A few nights back when the box was unplugged and plugged back in it would not reboot. A family member called bell to discuss the problem. After an hour or maybe 2, and lots of trouble shooting, it needed. (they also said there was a line problem on their end) We were told it would be expedited immediately and would have it the next day. Wrong. We called back the next day, and they really meant 5 business days. Well, they were told it was needed quickly as there are university students in the home that need to be online to register for courses in a few days. They didn't care. They still kept saying 5 business days. After 3 more hours on the phone, someone finally said a new box would be expedited and the charges would be waives. An appt was set up for Sat with a time frame. Now the technician does not show up nor does he call but a modem is left on the porch. After another call, we are told that someone would be here on Sunday. Finally a tech shows up. Apparently the last modem was refurbished and they are all not working now and customers are complaining as they are suddenly quitting. Great. We were also told we had a line problem. Not in the house, at one of their boxes. We were also told in a conversation that we could switch to Rogers if we were not happy. Well, we are not happy. This is how a customer is treated? Really? This has been resolved but the way this all happened is horrible. What to do now? ANy suggestions?

Ja
Aug 9, 2015

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