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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:41 pm EDT
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Bell excessive data and roaming charges

I visited the States in the summer over a 3 day period. I have an HTC Touch phone that does not require me to have a data plan in Canada in order to use this feature. I was shocked to see my bill the next month with over $450 of data charges, and $100 in roaming charges. This is for a trip that lasted 3 days

I phoned customer service a number of times over the next month, hoping to get a reasonable customer service representative on the phone

Essentially I was told that I needed to have a data plan, and because I didn't have one, I was charged an outrageous rate per data. They said I should have called them in advance to inquire about the cost of data in the US before I left the country. Well, I didn't think of this, because I don't pay for data with my phone in Canada.

I asked what customer service could do to help me out, such as give me a rate based on an existing data plan. They all but laughed in my face. I asked what it would cost to cancel my contract and they said $360

I find this situation completely outrageous. The customer service agents were arrogant, rude, blamed me the customer for my ignorance and were happy to just have me cancel my plan over this. Nice customer service

Never again

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AtoDagan
Charlottetown, CA
May 25, 2010 12:06 pm EDT

Totally agree. How Canadian companies can surivive while labouring under this sort of 'competitive disadvantage' is beyond me. As someone who recently arrived from the UK I can hardly believe the reactionary companies the Canadian government still allows to operate as virtual monopolies in this country - makes you wonder whose pockets their corporate earning might be lining?

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Trixie hates Bell
Collingw, CA
Jan 31, 2010 12:53 pm EST

The data charges are $51.20 per mb in Canada. My daughter has a phone without a data plan. Now mind you it costs $10 a month for unlimted data usage in a plan. Even 3 cents per MB for data above the 500 MB on my own plan.

The excessive charges are so unethical I consider it theft.

The point of them is to scare u into a data plan contract.

51.20 per mb is unreal.

Bell should be fined by the government for this abuse.

And yes I am bound to them in a contract worse than marriage.
3 more years. Ha ha.

For what? A discount on a phone.

Bell is doomed. Their bullying tactics are going to be their demise.

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12:29 am EDT
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Bell poor corporate judgement

After my home phone went dead, I tried using an on-line chat with a representative to report the problem. The representative requested that I divulge my account number and password. I did not trust the on-line chat to be a secure form of communication so I refused to provide this information. As a result the representative refused to file a report concerning the fact that my home phone was not working. I tried calling 1 800 310-Bell but that just got me AT&T in the US.

What really annoys me is that Bell would demand that their customers divuge their account numbers and passwords to strangers on the other end of an on-line chat connection. Identity theft is a serious matter and companies like Bell should be setting a better example by encourageing their customers to be very careful. This suggests to me that Bell's management - at least parts of it - are made up of people who show very poor judgement.

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bloodymary_cr26
, CR
Sep 21, 2009 1:19 am EDT

I completely agree with you! The fact that a chat representative requests this type of information is so risky! There are a lot of hackers and identity thieves so...better careful with that! The 310-bell should work correctly instead of sending you to another company's phone number. So, that is Bell's problem, they have to change their phone system! Good luck next time...

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12:28 am EDT
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Bell terrible billing

Unfortunately, I was trapped in hands of one of the bell representatives who offered me an attractive deal of 59$ including taxes for my home phone, long distance and internet.When I received the bill of $117, I called bell customer services .They told me to pay just $90.I asked them why should I pay 90 bucks when I got deal of $59 including taxes.Then they transferred me to customer loyality department.I asked them to hear the recorded phone conversation when i was told 59.oo including taxes for the bundle package.Then they said ok your case is under investigation.Hopefully it will be solved soon.Now I received the bill of $253.00.Its terrible ...These people are awfull.Is there any one who can take these lairs to court.Is there any one who can check them what is going on in this"canada's largest network company".I really need help to fight against this company.

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Headrush69
, CA
Mar 22, 2010 8:10 am EDT

Same issue here. All I ordered was basic phone package for $29.95+ taxes a month. My first bill was for $177 an that included NO long distance charges!

When i phoned and asked they said it was phone rental deposit which I would be credited $100 next bill for. WTF, that means I'm paying $14 taxes either way and I do not have a single phone from them, and even then the bill is $77 which is way more than $30.

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SIBr
Toronto, CA
Jan 08, 2010 8:01 pm EST

I have been having a very similar problem with Bell since THEY CALLED ME in April and immediately (as I can now know by hindsight) began lying about their packages and rates if I would come over. Not once has my bill resembled anything like what I was quoted. I've asked them so far three times to cancel my account, I've asked them to review the recording of my contract, and I too have been told that it'll be investigated, only to be charged through the nose again on the next bill. I agree completely. There has to be a way to sue these blatantly lying rip-off artists. Actually, I think civil court is too good for them. This is criminal. How can there be no laws against this in a country like Canada? They should be put in prison.

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5:41 pm EDT
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Bell pooched up billing and possible fraud

Background

Lived at present address for over 2 years and always paid my bills online. Only the one telephone number so only one account for telephone.

About 7-8 months ago, I started getting calls from bell regarding outstanding amounts on my phone bill. Though I had paid but am on anti depressants and take medication for panic attacks so figured I must have forgotten.
Paid again using the only telephone account I have on my online banking.

Time passes and I once again get calls on a daily basis. Make call to billing (turns out to be in INDIA) tell them have paid and can they check at that end because it has gone from my bank account. All goes quiet until about a week ago and the calls start again and are again on a daily basis.

Last time I paid I remembered to print out the transaction so that I have proof (thank go I did)

final straw from bell they call and I ask them to confirm accounts and any money they have got. Takes forever on phone and say's the account I used does not exist, explain to they person with poor English that I have always paid to that account but he insists it cannot be. Ask to speak to supervisor and he insists that he is the best man for the job and can deal with the situation. After protracted talks, it is quite clear he cannot deal with the problem and there is an issue with account numbers. Ask to speak to supervisor and he is not very keen to put me through telling me that the floor manages is unavailable. tell him will wait and go on hold...

duty manager come to phone and after much discussion he finds that bell has had money all along and that it now comes to a total of $572.33 CREDIT. He also gives me date these payments were made. By now, I am quite angry that I have been harassed on a daily basis for a bill that now shows up to be grossly overpaid. We work out that somewhere the account number changed but that I was not made aware. I have questions about why bell did not transfer this money back to the source if it was paid to an account that does not exist ? I am told that I would have been informed which is certainly not the case. All the time the manager is trying to blame me for any errors. I am getting angrier at his attitude and stupidity and it is starting to show. I ask for three things to resole this whole matter a “full written apology, a full refund of the $572.33 and interest backdated to Dec 08 as apparently the problem started on January. It would have brought the refund to $683.93. I am told he is in no position to authorise that. I ask him what he is and he clearly states MANAGER I ask if he has the same duties responsibilities and authority as the day manage and he is quite clear that he has. I now TELL him what I want to settle the matter based on the amount of harassing calls I have had and the amount of anguish this is causing me. By this time I have already had to take a “ativan lorazapam” as I have wound myself up over the ignorance and stupidity of the two guys in India who have already starts to change stories I press they manager further and it turns out there have been lots of payments ($127.80 $379.11 $31.50 $100.00 $27.85 $150.00 $120.00)

There is certainly a mix up over the account numbers as none of us can agree or work out what goes where. One thing is clear and that is that bell have had my money for some time and told NOBODY !
I tell Indian manager he has one hour to fix this and call me back (I am pretty much spun by now). Did I get the call ? NOPE !

It is more than clear from the stories that change by the moment that these people are a real wiz at bedtime stories for kiddies.

I call bell the next day and end up in India again. Once again I am assured I have the right man on the job and that he will sort it all out for me, If this sounds familiars that's because it is going to be a re-run of last night so cut this short and say a long call to a guy and end up with mangers who's is about as much use as a chocolate fireguard and once again more meds to try keep me calm and unspun. It also transpires that the manager last night made some decisions about how he was going to put his side of the story in his report and even try and give me credit towards my future phone bills (I think not) Again I ask them to call back to my satisfaction within the hour but once again the call never comes.

Now I really are angry I ring 310 hell (oops) and for the first time I get somebody who says they are in Canada (I have my suspicions but let it side) Once again I give my name my phone number and amount of hairs on my head (getting less since dealing with bell) I am now promised that this kind lady can fix it. Yea heard that before

I am on at least my third anti panic pill and know that I am going end up sleeping like a log for at least 12 hours
Of this money does not exist and that money is not there than this money all of a sudden is here. Something rings in my head so I ask her name and rep numbers and she even gives me a case number. I move up the ladder to the next department and this person actual seems to know what he is doing. All of a sudden, he asks me “Have you just made a payment? As one has just come into your account ! “ I assure him I have not and that the last payment I made was on the 29th Jun His response is somewhat unusual “it is a miracle” and that is repeated a couple of times.

Now between two people seeing money then not seeing money and then money appearing in a different account some of it hinted by bell to have come from me.

Now I was more than angry I wanted details and all of a sudden stories changed again or I got the “I can deal with this” It seemed clear that there had been a flurries of activity on the account which red flagged some fraudster who then moved in and out of accounts to make it look like it was just late from the bank similar to what the bell rep had seen and notified me about. It ends up with me making the same request of bell that I had made the day before. FULL WRITTEN APOLOGY, FULL amount back with INTEREST dated back to December 08 and that just to cover the extreme anguish and upset they had caused me not only by my money hiding in bells account and gaining interest but also for the lies and deceit I had had to face to get some truth. I tell them that they have until close of business to fix it and call me back with the fix. I also tell them that if it is not fixed today my request would change. And continue to do so on a daily basis until it reached its climax
(no call)

Quick recap you screw a customer over who is already on meds you lie to him and change the story more often that a [censored] does a condom. In addition, you expect him to take that and go away considering himself luck to have been able to speak to you in the first place.

Ok final call to bell next day see what happened guy in Canada Whoop De Doo yes I can fix this blah blah blah after another extremely long call in which he tried to accuse me of being at fault and telling me money was not there and after I called his bluff a few times and also told him of information I had from India and from other calls then all of a sudden he has new information in front of him (just pure luck or more BS ?)

During this conversation we again get Oh money has just gone into your account Oh its not there and now there is a payment that came in by cheque ! I jump on this, as I have never paid by cheque he assures me it has just come from my bank so it must be my banks fault. Now I know there is some serious and dubious work going on. I explain to him more that 3 times that index has given me information the they has $372.33 as a payment in MARCH it must be true bell told me so and it did tie in with other payments. I advise him most strongly that it is not from me and nor did I pay it takes a long time for it to sink in that the information I have does not correspond with his in any way shape or form. He is still insistent that it my banks fault.

We get back to my requests just the same as before and he cannot deal with it even though he says he can ? Still can’t work that one out. I ask him to hold wile I go take a med. and get a drink. He ends up passing me up to another dept. This woman also says she can handle it I tell her all my details again (think I might record them and just play them back because I am sounding like a broken record. I also give her the full story and advise her that seeing, as it was not resolved on the previous occasion that things had changed slightly. They offer me 0 point 5 % on the money they have had hiding in their system all this time but I advise the lady that is now unacceptable and the interest will be based on a credit card rate of 19.5% this would have taken the $572.33 they owe me to 683.93 and for all the suffering and many hours on the phone to sort out what people at bell seem to admit to as a problem at that end I would take for myself $111.6 Now I would consider that a miniscule amount after all the suffering and lying I was subjected to along the harassing calls from their collections. another little white one is popped because I am getting to a spun state even my eyes are watering (depression tears) and its a long time since that happened anyway I ask the lady how many other people has this happened to and what about seniors who might just not be quite there, what if they pay the bill then bell collections starts harassing them so the pay again things they must have forgotten. there are a lot of seniors who would not have fought as I did leaving bell with untold amounts riding in hidden or unused accounts for anyone who knows about them to play with as the want

She didn't want to talk much about that so I advised her we were about to terminate the call and I would use all within my power to ensure people knew about these type of practices. she told me she “could not authorise me to do that”, I told her I didn't need her permission and she said “oh that's what I mean”

If you transfer money to my account by accident you would know which account it came from and if you were in the least bit honest you would call the sender and say “hey I got this money its not mine take it back please”

Bells answer to that seems to be “don't tell the banks jack ! its ours now, finders keepers”

Now If I got money by accident that way and than went out and spent any of it and then the bank found out I would in most cases be charged with fraud its just that simple
It seems bell think other wise. The attitude seems to imply “consider yourself lucky to get anything back its your fault for giving us it”

So you have to ask yourself have you ever thought you paid a bell bill then got the dreaded call from accounts receivable and then run out and paid it again to make sure ?
Do you know of any seniors who might have been placed in this situation
Do you know of any seniors who did not know what to do about it and because it was only a small amount went “to hell with it”

How many hidden and old accounts have money in the that quite clearly does not belong to bell

from what I have just learned over the last few days bell is a company to be reckoned with, who will steam roll you right down if you so much as look at them wrong, not only that they will lie and cheat and change things to suit themselves to the point quite possibly of FRAUD.

UPDATE 8/13/2009

Call from bell executive office this morning. They had received a call from their privacy dept and wanted to ensure that the facts were correct. Told them I was extremely angry with them for all the trouble, lies, ###, misinformation, dis-information that they have so far put me through (ended up taking little white one)
She offered 0.2 % interest on my money that they have had for so long. (It was only yesterday that 0.5% was on offer from BELL, bad day at the stock exchange ?) Advised her that they could put that offer “Where the sun does not shine” Advised her of what I considered fair in view of all the anguish, torment, and hours of phone calls to sort this mess out. She stated that “It will not happen” Told her in that case “That this call will be terminated” CLICK !

Guess this going to go on until BELL realise that this is one customer who is NOT going to back down to the harsh and unjust treatment they have dished out so far.

UPDATE 8/14/2009

BELL CREDIT COLLECTIONS CALLED !

Wow can I pay them over $100 with a credit card ! ! Don’t wait for anything else I have had enough. Give them absolute hell and ask for supervisor….long wait…. Don’t even give him / her chance to start I fire straight in tell them they better get their act together and that they owe me, give them amount tell them next call to be classed as nothing more than harassment and put phone down.

Call 310 hell and try to get through to any dept that deals with complaints

Ask to be put through to executive office am told they cannot do that, ask for supervisor….another very….. Long wait, supervisor also says cant, tell her did it yesterday, she says one moment while she gets number. On hold AGAIN……. Pretty sure am just getting run around until 5.00 she gives me the executive number [protected] I think it could also be “[protected]” or “[protected]” it’s only just after 4.00 and they don’t leave till 5.00 I reckon I have time to wait and still get somebody. I call ! Wouldn’t you just know it, hold all our agents are busy……. Wait and wait and then “we cannot accept your call right now leave us a message and we will get straight back to you” Hmmm your check is in the post too eh !
But I do leave a message and ask how stupid they really are with collections calling me when they owe me money. Give my number at least twice to make sure they don’t miss it and tell them I am really looking forward to a call back, its Friday so I reckon that isn’t going to happen even though its not even 4.15 (45 minutes to the bell (sic))

4.58 bell Canada collections call. Don’t wait to hear more ###, tell them “how stupid are you people ?” CLICK

YOU REALLY DO HAVE TO WONDER IF THERE ARE THINGS GOING OFF INSIDE BELL THAT ARE NOT JUST UN-ETHICAL (WE CAN SEE THAT) BUT YOU HAVE TO ASK ABOUT REAL BIG BUSINESS TYPE FRAUD THAT MAY BE BEING PERPETRATED INSIDE BELL ?

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Update by Bob_H
Aug 30, 2010 9:40 pm EDT

Ok well since the original date of this complaint I am still not in reciept of any refunds etc etc from Bell

To be quite blunt I would not trust them with the steam from my [censor]

Update by Bob_H
Aug 14, 2009 5:59 pm EDT

Am thinking of going down to Toronto to sort this out and camping on the doorstep.

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Bell scams customers
, CA
Feb 10, 2012 5:16 pm EST

In my experience, Bell lies and cheats customers. Here's a good example. I ordered a bell bundle (TV, high speed internet and phone). I placed my order with an online agent. The agent put in a lower speed internet than what I asked for. She responded by saying, that's ok, you can change it later. I said, no, please correct it. She did. They sent the tv guys out first to install the tv's. Then the internet came. They couldn't provide me with the high speed internet I requested in my area. The agent tried to get me to sign for lower speed, obviously knowing this. Bell cannot be trusted. Not sure about Rogers but at least when you call you are speaking to someone in North America. But if anyone wants to save money with these companies, call up and say you want to cancel, , its amazing what savings they could be offering you!

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5:00 pm EDT
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Bell warranty issues & more

Months ago (March), I brought my HTC Touch in for repair at a Bell store. I have an extended warantee, and I was quickly told that the phone would be returned for repair (because it was outside the 1 year policy). 2 days later i received a call and a refurb phone had come in to the store for pick up. The refurb phone was still locked to another account holder and I left the store with the loaner phone. A couple of days later, a new phone came in. I once again went in to pick it up, the new phone would not turn on. After switching my number back and forth with their loaner phones, my account was frozen and inactive for 24 hours and after getting fed up of waiting, I called customer service myself. within 5 minutes the phone was working again. After returning from a trip outside the country, and without using my phone for 3 months, I recieve a voicemail telling me that I will be charged 299.99 for the repair due to water damage. I was unaware that these charges occured as I was already given a new phone - I assumed they had already checked the previous one. I called technical support looking for further information or proof of this incident - who knows if the phone had been tampered with after I left it at a Bell store? They tell me they will write a letter on my behalf. I'm offended at the lack of customer care and feel violated to what I assumed to be their warranty policy. I would much rather return the refurbished HTC Touch than pay for a new one.

The lack of information given to me by Bell Customer Service leaves me frustrated at the lack of service given. Instead, I was asked to confirm my identity several times during the phone call and further, once being hung up on and calling back - told that the first call had never occurred. Having been a bell customer for over 4 years, I'm insulted at this treatment.

I'm not interested in paying the 399.99 (upped from the 299.99 in the voicemail left by a bell representative) cited from a customer service agent. I'm offended that this type of treatment, and inability to gage this circumstance beforehand occurs to their loyal customers (even after paying for the warranty!)

alas, after complaining to customer service and technical support, I am told that I will be receiving a call from a different representative within 72 hours. I will be awaiting said call, especially to see if they decide to call at all.

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CRAadmin
Brampton, CA
Sep 24, 2011 12:51 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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11:56 am EDT
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Bell billing

First off, this is not the first "screw-up" of Bell's on me but I am a little "over the top" on this one so here I am.
It has got to a point where Bell (all services) mess up so much you throw up your hands and live with it.
This matter involves there cell phone catagory. Called again today (second month in a row) about over charges on my cell phone. I pay a fee for unlimited texting which I applied 3 months a go. Not only are they billing me for the unlimited texting they are billing me for the texts! Roughly $100+ last month and again this month, above my normal fee's. This is after I thought I had straightened it out with them last month.
This is a huge company that continues to run like this over and over.
This past call this morning for over charging me again left me on hold for over an hour. Called at 10:27 a.m., hung up at 11:34.
Soooo, can't get the bill right and continue to treat coustomers like crap with service.
I could go on for ever. If there is anyone reading this that has a phone number email or what ever for me to contact or can recommend anything that is serious (I don't need anymore jokes, Bell has been a laugh) please amail me.
That's the worst part of this. You never expect such a huge company to be so pathetic with their coustomers but yet I have no way of really making them pay in some way for again and again messing up. Some ignorant people I'm sure are paying these over stated bills and not knowing it. That is stealing. You know Bell will not refund the money. They are over billing hoping even a small number of people pay the inflated mark up. What's the worst that happens to them? People like me call and have it adjusted to the right amount! That's it!
Bell has nothing to lose by over billing but lots to gain by stealing from their coustomers! Like I said, very PATHETIC!

[protected]@gmail.com if you have an answer to how I can really nail these bas****s

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disgruntledcatherine
Cheltenham, CA
Jun 11, 2012 6:41 am EDT

I gave Bell Mobility 3 months written notice, via email for cancellation of two cell phones, who's contracts were up on March 11th. They have continued to bill me for both numbers until April 12th. They say they don't accept cancellations in writing, although they confirmed cancellation of my first cancelled phone in December 2011. At that time I informed them that I would be cancelling my other two phones when my contract was up in March 2012. The cell charges that are in dispute are for [protected]. My daughter was at college in Ottawa, I had her phone changed to my ten, so she didn't have to pay long distance to talk to us. In October or November I received a bill in the amount of $5, 000. When I called them they informed me that whoever took the change had neglected to save it. They said they would fix it right away and adjust my account. In February they cut off her phone, because of another huge bill, for the same reason. She went out and got a phone with another carrier, because she was stuck in Ottawa, unable to contact anyone. I couldn't pay the $5, 000+ . They made the adjustment and I paid the difference at that time. Remember, she no longer has a phone with them. Now they want $216.00. Due to their continued mistakes, and the fact that I had cancelled the contract, I don't believe I owe them anything. They have sent it to collections.

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PissedoffinBC
Creston, CA
Jun 14, 2012 6:43 pm EDT

I pay my bill and not long after I am maxed on my bill but I hardly use my cell phone not even 2 weeks after it is at its limit. I have unlimited text and I am still get maxed out. I even had my phone turned off for a week and Bell turned my service off and I was not even used up to my spending cap I have had on going problems with Bell. I want to switch to either Rodgers or Telus

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CRAadmin
Brampton, CA
Sep 24, 2011 12:50 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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4:47 pm EDT
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Bell cancellation charges

I gave 30 days notice to cancel the service, however, was told that if i want to port my number I had to get it right away. I decided then that I wanted to retain my number with the new provider but was then told that i had to pay $250 for early cancellation. I then informed Bell mobility that it was not worth to port the number and to cancel the service . I am still getting billed for services that I had not used as the numberwas not ported. I had been calling them month after month and Bell keeps denying that there was no communication to cancel. It's really a rip off. Even the employee number given was bogus. Bell keeps saying thay they have no record of the phone calls I placed.

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hate bell
Calgary, CA
Aug 07, 2012 1:12 pm EDT

my 3 year contract is up and i immediately cancel my bell they tell me it will take i month but after 3 week i go with a new company and have them keep my old number somehow bell take this as a reason to reset my cancellation date and ad another 3 week to my final date happy rid of my $2000 free phone

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Arabigo
St catharines, CA
Jun 12, 2011 9:59 pm EDT

I personally think its better off not to call except to dispute bills and disconnect your service. Even better, switch to a different telecommunication company all together so you rid yourself of headache of dealing with incompetent unhappy employees who don't even want to be there, and we as employees don't have to deal with your IQ of a squirrel l intelligent, your miserable attitude, and your stupid questions. This is my personal opinion based on what I seen from the company and its customers.

http://thetruthaboutbellmobility.blogspot.com/

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M Daguerre
Niagara Falls, CA
Jun 07, 2011 11:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have similar issue with bell mobility now, they have set a collection agency after me.

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3:19 pm EDT
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Bell internet services - over charge

I was a loyal customer to Bell for more than 15 years, even their services are more expensive than others. However, what happened recently had forced me to change to another service provider for my internet services.
I was having technical difficulties with internet a few months ago. I called their customer services department for technical support. The person who assisted me asked me if i want to upgrade my service for free of charge. I told him no because i'm currently getting unlimited internet and I'm happy with it. The Bell technical support staff told me it won't affect the GB and there is no limit on internet usage if i upgrade it and there won't be extra charge and the speed with be FASTER. I confirm with the Bell customer service staff that the usage will remain unlimited and there won't be extra charge for the upgrade 2 times during our telephone conversation.
2 months after, my bill raised from 50 dollars to 85 dollars. I called and enquire what happened to my bill? the staff told me i upgraded to a 60GB plan so the extra GB i used will be charge.
I explained what happened that their staff educated me that this new plan will be unchange with the cost and usage limit. The staff said it is not true but unfortunately they can't switch me back to unlimited and I have to paid this amount from now on. They did not help me at all and they didn't try to problem solve or what they can do to get the customer back. and instaed they transfer me to the cancelation line to cancel my service
I decided to cancel this service and use Teksavvy because it's cheaper.
I think the Bell staffs need to be more educated on their company services and not to tell customer anything they want to get them into another plan.
I am currently using bell canada telephone service. Once my internet is all set. I will consider to get ride of all the services I had with bell, including my home phone and cell phone. I'm very very disappointed with Bell Canada, one of the biggest telecommunication company. The worst thing with this recession and fiancial crisis happening, there are so many competitors out there that they can provide the same service as Bell Canada and they are trying all their best to get their customer back if anything goes wrong.
I feel like i'm in a scam to transfer to another plan to pay extra 30 dollars more each month.
Bell Canada should learn from other company like Rogers, when there's any cancellation, they offer you something and make you feel good about staying with Rogers.
It is very unfortunate that, as a Canadian, we would love to stay with the Canadian company but unfortunately, i think the trend is to stick with the American company who respect customers.

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Handshakes1
Brampton, CA
May 10, 2010 1:20 pm EDT
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This post was very helpful. I went through a similar experience this week with Bell. I was asked by a tech rep. at Bell if I would like to upgrade my line. I told him I had people calling from Bell for over a year asking me the same question. My response to these solicitors was always the same. No thank you my line is great and very fast. The tech rep went on to tell me there would be no charge for the upgrade. I asked him 3 - 4 times to repeat that there would be no charge which he did. Today a Bell tech showed up at my door, without an appointment to install a new potsplitter I think he called it for the new high speed line. I was very disturbed by this, as no one had mentioned a home visit, or pre arranged an appointment with me. After he left I called Bell Canada to confirm there would be no charge for the upgrade, after talking about bundles and cost efficiency all of which had little to do with my question she confirmed there would be an increase of ten dollars. I was so confounded and upset by this I actually hung up on the rep. which I do not do to people. I called back a few minutes later spoke to another rep in the billings department and told her to cancel the whole thing, which she did. I asked if I would be getting the old speed back at the original price and that there would be no cancellation fee, she confirmed this as correct. She also gave me a confirmation number and her id lets hope my bill hasnt changed, when I recieve it next month. I told her I was very very disappointment in these shady business practises and that this tech rep flat out lied to get business from a customer has stuck by Bell loyally for more than 25 years, even when they were a monopoly. So yes thank you for this post, it helped me to realize this wasnt just me but appears to be a very bad sales technique on Bells part.

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12koe
Scarborough (Toronto), CA
Nov 13, 2009 11:17 pm EST

Do not sign up with Bell. Staffs are very irresponsible. I think the sale person who scam me into the plan get commissions so they lie about anything to get money from me. Very unprofessional. Bell canada is not doing anything about it. I wrote many complaint letters to them but no response. only receive email from them saying that they will get back to me. BUT they never did. They are not following through complaints. I don't think they care. Spread the words to ur friends/family ... do not sign up with Bell, switch to other company who value their customers.

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Rick466
Barrie, CA
Nov 12, 2009 8:49 am EST

Over usage charge, not once with Rogers have i been over 60 gb in 7 years. Since bell was giving such a good deal i switched.One less kid in the house when i switched to bell and all of a sudden im up to 85 gb per month.
Looks like im back to Rogers, at least when there is a problem they assume responsibility.

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Ozz
, CA
Jul 25, 2009 1:06 am EDT

That's what exactly Bell Canada did to me. I already paid for the extra that they charge and I'm going to cancel at end of this month because that when my contract is finish otherwise I have to pay fine for early cancellation. In that situation can they still ask for fine for the cancellation even though it's their mistake ? Can they go to collection agencies? Yes, It's like scam to me.

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Bell television

To whom it may concern,
I am writing to inform you of the recent troubles I have experienced with Bell Canada & the customer service they have provided I purchased Bell Canada’s bundle package in October of 2008. These products included satellite television, with 2 receivers, Internet connection as well as phoneI was a Rogers Canada customer for over 20 years and heard some great things about Bell Canada & the service they provided to their customers, which prompted my switch to their services.

I must say that when the technicians first arrived they were a pleasure to deal with they were very polite & finished the install job efficiently & quickly. The gentleman was more than helpful with setting up my satellite theme packages & internet. My phone was up and running a day or two later as informed. I had a great experience & raved to the Bell technician about the service he had providedOne of the issues we had with Bell was that we were paying for a package that included TSN2, we were paying it for a month or two before we realized that we didn’t have it on the receiver upstairs we called and inquired about it, it took another month or two for Bell Canada to add it to our other receiver.

The major problem we had with Bell was that approximately a month after everything being installed we have had issues with the satellite receivers & over all treatment by Bell Canada & their employees. I had purchased 2 receivers one with PVR & the other was just a regular receiver. I had the receiver for a month before I was able to hook it up. Once I had the receiver installed and running my wife & I noticed the time on the receiver was an hour ahead (which meant that the TV Guide was an hour ahead and the shows that it was saying was on was not and we were not able to see what was on), not thinking it was a big deal, I called the Bell Canada help line and went through the normal procedure of answering security questions and filling in my home number. We were instructed that we were supposed to fix the time. The CSR, after about 10 minutes on the phone with her realized that it wasn’t us that could change it, it was Bell that had to switch the time. She stated that it would be done within 2 hours of us talking to her. The next day it still wasn’t done and we inquired about it again. They again said that they would fix it. Again, they did not. The only reason why our one receiver finally showed the correct time was because of Daylight Savings day when all the clocks were set ahead an hour, which was about a month after we called about it

Approximately a week later while watching television and flipping through channels I noticed approx 15-20 channels were not receiving signal. I quickly ran through all the subscribed channels and discovered over 80% were not receiving a signal. Once again I called Bell’s customer service number and went through the “necessary steps”, which included a 20 minute trouble shooting w/ rep. We called almost every day for a week to let them know that we still did not have the signal. Finally on the Saturday, the person was unable to assist and had set up a field technician to come out to investigate the problem. The customer service representative made the appointment for the following Saturday (March 14). The technician came by after noon (he was late and we had told them that he could not be late as we had somewhere to go) and after ten minutes he stated, the problem with our satellite was do to with our electrical supply to our house. He promptly left stating there was nothing he could do to assist us. We put up with the non working receiver for another couple of weeks and then called in again to make another complaint as we no longer believed that some of the channels were not being received because of the power supply. Once again we were told we had to go through the “necessary steps”, I refused to go through this again and stated to the CSR to send another technician out to repair the problem. After arguing with the CSR for another ten minutes we had the technician come out the next Saturday (April 18), the technician came in and went through the trouble shooting, however this time around I insisted the technician look at the satellite itself or at the very least the connection from the outside of the house to the inside. The technician went and looked at the cable connection to the house, approximately 5 minutes later he returned and checked the satellite signal we were at 100% as always. However this time the technician told us the problem was due to rust on the cable from the outside to the cable in the house. (We have kept the rusted piece of equipment since he left in on our driveway with the rest of his garbage) I inquired if this was the problem for the non signal. The technician stated this was the problem and that we shouldn’t have any other issues with our satellite reception. The technician stayed for a few minutes longer as I went through a few channels on our upstairs receiver. In defense of the technician I had gone through about 30 channels and the signal & pictures was perfect. The technician left and I was satisfied with the result.

Upon retiring to bed that night we wanted to watch some television (NBA Raptors). I had put the receiver onto channel 410 and once again nothing. The receiver was stating “a problem with our connection or the satellite signal was weak.” To say I was livid was an understatement, I contacted the customer service line and reiterated my situation and requested a note be put on the file stating this in the 5/6th time I’ve had to call in for the same problem. After receiving no assistance from the CSR, I was connected to the Manager (March 20th). I was told we would be given a refund on the receiver for $60.00 and was told I would see that on my next billing record. As of May 28, 2009 I had yet to see this refund on my account. After calling in to inquire about the refund on April 26th (1 month later), I was told I would see it on the next month and that it takes a month for it to show on my account. I requested another manager to speak to as the customer service provided by Bell was horrendous. I was told on many occasions that my business was important to them and that I would be taken care of.

I eventually spoke with a Manager by the name of Adrianne Gauthier, after explaining to her what we had gone through over the last 7-8 months, she inquired as to what I was looking for. I explained to the lady that since we had been for 7 months and received no service we should not have to pay for anything but I was wanted to be realistic. I requested we receive a reimbursement for the last 7months on our payments for the 2nd receiver as well as a reimbursement for the cable we had been paying for. I calculated we paid $91/mth for the satellite services plus some extras. I requested reimbursement for 7 months @ $91/mth, totaling $630.00 plus the original $60 for the horrendous customer service

Adrianne Gauthier stated she would have to speak with her supervisor (James Myers Senior Vice-President - Customer Experience). After being told she would contact me with 2 business days, it took Miss Gauthier two weeks to make any sort of contact with me. Miss Gauthier contacted me to tell me she was not going to give me any more of a refund on services not provided of more than $300.00 + $60.00, which was the original offer in March. I told Miss Gauthier I was not satisfied with this and she should be refunding me for the satellite services I was not provided with in the first place. Miss Gauthier than went on to say she would be more than happy to cancel my Services and send me a check for the $360.00

I am not sure if this e-mail will do any good or get back the trust this corporation has lost by my family and I. I know my $200+ payments a month to this global conglomerate are just mere pennies on the grand scale but I was hoping you could justify treating the “little guy” like just that a “Little Guy

Respectfully yours

David Singh

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TFRoberts
Chestermere, CA
Jul 23, 2010 2:06 pm EDT
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Mr. Myers,

I have enclosed a complaint letter to Bell yesterday for missing a costly scheduled meeting.
I again relayed that this was ‘time sensitive’ and yet it has been ignored past the time frame involved.
What’s going on?

Regards,
Terry F Roberts

Hello Bell,

RE: Account # [protected]
Customer ID# 16340968ZZZ709.

Your rep, John, scheduled a call to me for 2:00 pm EDT, Noon Calgary Time, and then missed it by over 2 hours, time I booked off at a loss of $50/hr (wholesale not billable). If a change in time was required, communication is all that it would take. Everything should be reasonable, and as such I ask this statement:
Is this just someone at Bell’s idea of a joke? No company can continually be this unprofessional, to one customer so often, so extreme and so costly.
Or is this just to see what levels of frustration can be exacted? Really, THIS MANY TIMES?
Today:
When I called back at 3: 00 pm MDT, I did so due to noticing that John finally called 20 minutes after I went into a half hour meeting at 2:30 pm, 2.5 hours after our Scheduled meeting. As an Executive Team, is this common? I can help, I have the levels of experience.

I spent 10 minutes trying to explain to the responding rep, my file, hence information on who ‘John’ was information, then another 20 minutes 'on-hold' while the rep attempted to have John call me Back before being told that if I continue to hold the same, John would come on the phone. Obviously this was foolish and costly.

I should be invoicing for $150.00 today as this Unscheduled Cancellation of our missed meeting, without notice, etc., because being so unprofessional that it cost me $$, again because if I am not out working, I’m losing income.

Further to the Issue With John:
I explained that I require having this completed by Noon Friday July 23rd, as this is the end of my billing cycle with Shaw Cable. At this time today John was going to ensure all my previous programming would be looked after, again all due to I have to provide cancellation notice to SHAW, by Friday July 23rd/2010.
If this is not completed by noon Calgary time, I will be responsible to pay for another month, of which John should be accountable for.

What is so wrong at Bell that appointments are continually missed? This is what started the loss of customers from Bell in the first place.
Why is a Communications organization so Bad at Communicating? It’s not like I enjoy this or have the time to waste.
If it is educational, I have been a national product manager with Xerox, and I have the experience and I be glad to provide this.

Regards,
Terry F Roberts

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M-N
Mississauga, CA
Mar 21, 2010 7:29 am EDT

The above complaints about Bell are so, so true. I've been with Bell forever. I knew Bell when it had a monopoly on the telephone lines. The service was superb. Just superb. Unfortunately, the service has deteriorated so much to the point that it is EXTREMELY frustrating. I've had several problems with them and I can relate to the above experiences and complaints.

My latest battle belongs to my dad. He's 83 years old, his English is limited, so I've taken upon myself to fight this battle for him. Each time I call CSR, I struggle with the "privacy act" excuse. (This is a big excuse used by many companies now a day to avoid dealing with issues.) Each time I call CSR, I have to be with dad, for him to give CSR authorization to speak with me. Well, this was ok the first time, but the problem has not been resolved and every time I call them, I need to have my dad with me. I live in Mississauga and he lives in Toronto. This is one BIG INCONVENIENCE.

I decided to write BELL a letter, on behalf of my dad, explaining the concern. I signed it and my dad signed it as well to authorize me to act on his behalf. But where to send it? CSR would not give me an address. Bell does not seem to have an Ombudsman Office. I googled for an address until I found one. I mailed it there via registered mail.
Bell Canada
P.O. Box 9000, Stn. Don Mills
North York, ON
M3C 2X7
This did not work. I waited seven weeks to follow-up. I called CSR and managed not to be"expelled" on the grounds of the privacy act. They had no record, what-so-ever, of the letter I had sent by registered mail. I told CSR that according to Canada Post, it was delivered and signed for. I argued it out. I tried to find out who is the person that signed for it. How can I reach this person? NO LUCK. CSR informed me that my dad must call Bell, himself, or be with me, or email himself or sign a "power of attorney". So, I opted for the power of attorney, which must be faxed or mailed to Montreal. This took place a couple of days ago. We're now waiting for this document.

The problem my dad is having, by the way, is that he was charged for many years (at least since 2002) for "“Wirelesscare” and “WireCare maintenance plan”. I never had these items on my bills, so I questioned them. Both charges are optional, but he was never given the option. I think “Wirelesscare” is if you have mobile/cell service. He never had a cell phone in his life.

One may wonder why these charges went unnoticed for years. This is because when the format of the billing statement changed, back in 2002, to show a breakdown of all the charges, the total amount was the same as before the reformat. Because of my dad’s limited knowledge of the English language, my dad assumed that all was correct. After all, the total amount was the same as before. I cannot help wonder how many more people have and continue to be charged for services they never asked for, such as the above. My goodness. Scary!

As “tj01” says above, can Jim Myers know what is going on with CS? He needs to know how ineffective CS has become. I have now googled Jim Myers and discovered that he is the Senior Vice-President of Customer Service. I found a way to contact him through linkedin (http://ca.linkedin.com/pub/jim-myers/7/504/b53). I’m going to try to contact him this way and make him aware of this complaint board.

Good luck to us all.
M.N.

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tj01
Toronto, CA
Dec 29, 2009 2:16 pm EST

Bell have the one of the worst service in Canada.
thanks Gog I was trying to switch from Rogers to Bell, but fortunately the technician they did not show up and when I call Bell they tell me to reschedule the installation day after it was second time, when I told them I can not take any more time off from my work to wait for technician another day, they offer to me to cancel all installation with them and actual they was happy to lose customer.
Can Jim Myers know what is going on with CS? I think this is why Bell Canada going down and loosing customers.

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8:31 pm EDT
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Bell cheating case for home phone service

HI, I was using the Roger's Home phone service and for long distance, I was using Call Select to call India.

Representative from Bell Canada called me and told me that, they will give 10$ off for a year and 100$ bonus amount. if I switch the home phone service provider from Roger to Bell. Also they told that, I don't have to have to do any thing and they will call Roger and give me the same number as well and my long distance call company will also remain same.There will be no change in that.

But, Once I joined Bell, they have started charging the long distance call to Bell itself and when I got the 1st month Bill, the Bill itself is almost 1000$. Can I do something...Please suggest...

Now when I call Bell they are saying, I have to call CALL SELECT if I want to keep my long distance provider and I have to pay all the Billing amount...

Please suggest me something...what can I do ?

Thanks

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Sajeetha Loshika
, US
Oct 24, 2015 5:24 pm EDT

Unfortunately my friend you are appealing a lost case... I was just told by a MANAGER " you shouldn't have believed the technicians or the agents ... You should have verified it yourself" ... I lost very close to $800 thanks to them and what is worse I made 3 of my families switch from Rogers to bell which I am regretting big time now ...

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yan1
Ancaster, CA
Feb 09, 2013 2:33 am EST

I was offered free installation for Bell TV set up, 3 moths select Tv package free, 2 months movie free, no contract, no receiver rental fee, he also told me after 3 months if I change to good package it's going to be 33 dollars. but I got charged for Tv installation fee 150, got charged half price for movie, got charged for digital fee and second standard receiver rental fee, I called them many times stayed on the line for hours talked to different people finally talked to the manager, got the money back for installation fee and movie, but that hidden fee (digital fee and second receiver rental fee can't get money back and they are gong to keep charge me even though employee didn't mention that at all ), then I was going to switch to good package after 3 months, they told me they are going to charge me 47 minus 9( I have internet with them so bundle ) which is 38, I called them they said nothing much they can do, so I canceled Tv, after that I got about 20 phone calls from loyalty department, finally I talked to them, one employee offered me if I stay he offer me 22.85(digital fee and second standard receiver rental fee is included, no PVR rental fee)for Tv good packages, I asked him to send me email, when I saw the email, he only stated 10 dollars off didn't mention 22.85, I called them right away they said it is going to be 30.79, not 22.85, he said there must be misunderstanding, I asked him to check the phone record, he said he can't.I said that's not right, I really need to cancel, they said you either take this offer or we need 30 days notice which I have to pay a fee .then talked to their supervisor, he offered me something else, I asked him to send me all that in writing he said he can't..i am just waiting for another surprise... I can't trust them anymore

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jennykonb
toronto, CA
Jul 30, 2010 11:19 pm EDT

i has same problem with bell canada, i switch to transtel.ca for home phone internet and long distance. i am really happy at least no more cheating,

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Peterborough Ontario
Peterborough, CA
Apr 12, 2010 9:10 pm EDT
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Bell is a horrible company. I was a customer for over thirty years, became tired of my bill increasing all the time. I switched to Cogeco but prior to doing this called Bell to make sure I could do so without any additional charges. They assured me that I was not in a contract so it would be okay, however even though I made several calls to them not once did anyone mention that I had to give thirty days notice. So they nailed me for an extra month in charges and charged disconnection fees. When I called to complain they said they could not look up and correspondence I had with them and that I had to pay. I have never been so angry this adds up to almost $200.00, is unfair and dirty business. I will never deal with them ever again. Customer service people are useless and I am just so tired of fighting with them, never again. Please beware, you cannot believe anything they tell you.

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raj1969
, CA
Apr 06, 2010 2:53 am EDT

Bell Mobility

This is to inform the bell is cheating the customers for overcharging the mobile phone bills I was billed for $1113.14. for the month of March 2010. I have got long distance phone line with startek for last three years and I have been charged more than $500.00 by bell I have got only basic cell phone with bell and it cost me 35.70 every month even though as I have land line and cell line for long distance through Startek and Telus never charged me for long distance. If the company is making(BEll )losses that does not mean the innocent customers should be charged. If this the way innocent customers are cheated than this company should reported and charges should be laid. I had t v connection contract with them and they started charging me @35 per month at the end of the contract they were charging me $55 per month after three years I cancel the contract and they offered me free tv connection and I told I don’t your connection as I know how you cheat the customers. Bell is the worst and reputed company for cheating the customers. I was told all incoming calls are free and they charged $600 for that and I have contract with long distance with Startek. I have three year contract with bell which be completed in May 2010 for mobile local calls and I have already told I dont want to extend the contract as I am not interested with your service.Bell is worst company I have seen my life that cheats the customers if you visit the website bell cheating the customers you can see how innocent customers are cheated by bell.

Thanks,

Rajesh Pachha

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Habib22
Toronto, CA
Mar 29, 2010 12:06 am EDT

bell is a most cheating company and there is no government in Canada to stop their cheating, Bell is steeling money from all its customers with different tact's they send me a bill of $262.00 and when i called they reduce to $ 95.00 i don't know how many others get rip off by bell the CEO should be charge for fraud but the minister have closed his eyes on Bell they can do what they want to loots the canadian

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Bell credit due

Account #[protected]
In November of 2007, I contacted Bell to let them know that I was moving and since I had received poor service in the past, I was going with a different provider. I paid my last bill in full and was told I would receive a credit for the overpayment, since service was shut off before the end of the billing cycle. They owe me a measly $32.00. It is now May of 2009. I have called numerous times and after waiting on hold for over 2 hours in total, I still have not received my credit. I am know contacting my lawyer. It is the principle of it. How much would I be paying in interest if I did not pay my bill for this amount of time. Bell Canada would have sent this to a collection agency by now.

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JGraceyStinson
Orillia, CA
May 15, 2009 2:40 pm EDT

Yes, this seems to be some sort of thing with Bell Canada. We stopped my mother's phone service in 2007 when her alzheimer's had her trying to use her telephone as a TV remote. We paid her last bill in full, according to their instructions, but somehow ended up with a $26 credit. We received the credit via cheque, finally, last year (2008) in November...4 months after she passed away.

I hope you don't have to wait til then.

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Bell 9 days and still no response

This post is long, but I would truly appreciate any feedback I can get. It’s been 8 days and more than a dozen phone calls and my issue has yet to be resolved.
1. Lost internet connection on Friday, April 24, 2009. Could not get the DSL light on modem to light up. Trouble shooted computer, connections, wires, modem, phone lines, filters, etc. Called Bell Tech Support (didn’t get name) and after a lengthy discussion on trouble shooting, etc, was told replacement modem would cost me $19! I told him I’ve had a modem issue before and they never charged me, they sent me a new one, but it took over a week. He didn’t agree and I asked him to cancel my service and he said he’d transfer me to the Business Service office, however, when he did, they were closed! Wouldn’t he know they are closed after 5pm on a Friday? Ref# [protected]. I had no option but to hang up and try again.

2. Still April 24, 2009, tried to trouble shoot computer some more – checked all wires, unplugged everything, re-plugged, re-set modem, checked all phone lines, etc. Called Bell Tech Support at 7pm, spoke to Kan. He gave me 1 month free internet for the inconvenience and processed a modem request, “and” there would be no charge, however, he said a ticket was already raised, so he couldn’t do anything, but to call Bell Tech Support on Sunday, April 26th, since it will have been 30 hours and they have to work on the request within that time frame. Ref # [protected]

3. Called Bell Tech Support on Sunday, April 26th and was told there was nothing they could do, call Business Office on April [protected] 8am-7pm).

4. Called Business Office on Monday, April 27th at 8:30 am and spoke to Jane. Had to debate before getting a “new” upgraded modem. Told Jane that the 5200 model, which I’ve had twice would only cause same problem, it was my 2nd modem and it overheats all the time, and is a safety issue. I’m only on the computer for 2-3 hours max, and I always have to turn my modem off, since it gets very, very hot. Only after more debate did she offer the 6300 (home networking wireless modem) model for no charge. It was like pulling teeth to get this, even after I explained the hassle I’ve been through. She also confirmed 1 month free internet service that Kan had offered me. Conf# [protected]

5. April 28th, 10am, received voice mail message at home that Brad had come by at 10am and no one was home, call to reschedule? I wasn’t told a repair person would be coming? Called Business Office back (spoke to Alison at 2:40pm). I asked her why a Bell repair person showed up at my house, when I wasn’t informed, obviously no one would be home to wait? She spoke to the Tech department and said the repair person had fixed what he needed to do from the outside of my house and there was no need for anyone to enter my home. She said to go home and turn on modem, everything should be working! Conf# [protected]

6. Came home (still April 28) and turned modem on. All 3 lights on, but could not connect to the internet. Trouble shooted computer, modem, checked all wires, re-started computer etc. Called Bell Tech Support, told to type in 192.168.2.1 and change my password to the reset one that I was given, and save settings. Internet back up. Hung up the phone and internet connection was gone, DSL light was off. Trouble shooted on my own. Called back Tech Support (spoke to Irsshad) and while talking, the DSL light came back on. Irsshad passed me on to a supervisor (Victor) who said he would send someone to my home to check “inside” the house at NO charge. Scheduled appointment for April 29th from 8am-12pm.

7. April 29, 2009, Bell repair came. He fixed or replaced some connectors/wires in our basement and outside (?) and the modem/connection was fine when he left. I came home and connection was gone, tried several times and did everything I could to trouble shoot it.

8. May 1, 2009, called 416- 310-Bell, didn’t have Business office number with me. Where is modem? Should have arrived within 3 business days. It was processed on April 24th and reconfirmed on April 27th. Spoke to Jennifer (Conf# [protected]), modem order has not even been picked up and processed yet! Asked to transfer me to a supervisor, on hold for 12 minutes, hung up. Called back and spoke to Josette, I requested to “cancel” service, on hold again for very long time, hung up. Called back and spoke to Francis, she transferred me to Business Office and spoke to Mike. I told him I wanted to cancel my service for the nonsense I had to put up with and in all honesty, I must have placed a dozen calls by then! Last day for internet use will be May 31st. Requires 30 days notice. Modem return kit will be sent out 3-5 days after May 31st. Conf# [protected]
9. May 2, 2009 – lost connection again, all 3 lights on modem on, but can’t connect via Intenet Explorer. Tried to troubleshoot again, checked all wires, cables, plugs. Restarted computer, re-booted modem 5 times. Did the 192.168.2.1 procedure, could not connect. Called Tech Support, spoke to Leander. He escalated to a supervisor who would call me within 1-2 hours. I told him I had no faith in Bell at this point, but gave him my home phone number and cell number in case I needed to step out. He “promised” me that someone would call! Conf# [protected].
10. Well, it’s now 20 hours later and still no call. I just want to speak to someone who is going to adjust my bill. I should not have to pay for internet service that I am not getting, or a modem that was approved and processed, but has not left the building! What about the inconvenience, loss of time, frustration and amount of time spent on the phone? I still have 30 days to put up with!
If “anyone” could help out, I would really appreciate it. Pulling my hair out right now. I live in Toronto.
Thanks!

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FormerBellUser
Toronto, CA
Oct 08, 2009 2:06 pm EDT

The very same thing has happened to me with Bell- My internet service was cancelled by "accident" and I only had it restored after being on hol for a total of 12 hours over the course of 4 days. Numerous confirmation and order numbers all to no avail. And finally when the service returned I was offered a rebate of $11.29. As a Bell home phone, internet and mobility customer for 15 years, I say goodbye Bell and hello to Primus or some other alternative.
I am disgusted by my experience and thanks to the person above for providing the link to the Ombudsman. I kept records of all the employees I spoke with and intend to pursue a proper complaint.

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kennedy76ca
london, CA
Sep 18, 2009 3:28 pm EDT
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This story is 100% indenticial to the problem I have reced for the last year and still no new modem-told testing centre was sending one in Nov 08, Mar 09, and July 09-still not recd one so switched rogers and they dont throttle the bandwidth either

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tfoster
, CA
May 04, 2009 2:19 pm EDT

I can totally relate i am having the same issues with there home telephone service, and i swear i am mental drained based on the service the transfers from each department and still no resolution. This is un believable i cant understand . I am a representative of a major corporate company and i am turned off that Bell has come to this. I understand in this harch economic times that cutting is due. but to operate a corp multi million dollar company service should never be put on the table.

I had there cable service and I cancelled that service in less them a month, i never received service it was a jokme i never received consistent cable viewing.

I hope that your problem gets resolved and i feel no one should have tyo endure this so called customer service.

JGraceyStinson
JGraceyStinson
Orillia, CA
May 03, 2009 10:38 am EDT

Wow, that's pretty bad, but it is typical of Bell, and one of the reasons I no longer even use their phone service. I've found their customer service to be less than satisfactory.

Have you tried the Ombudsman for Ontario? When you've done everything else, it might be worth a shot. Try this: http://www.settlement.org/sys/faqs_detail.asp?faq_id=4000262

It'll be interesting to see if you get this settled.

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Bell blackberry pearl

Hi i've been with bell for 9 years had a flip samsung phone had no problem when bell introduced the blackberry pearl I decided to get one, seeing that my (renewed) contract had reached 2 years (u get money towards a new phone) I need a new phone.. It was the worst mistake I could of ever made the blackberry sucked! I had problems with the phone almost instantly, they sent me 2 new phones (seeing how the 1 year contract was not up the) each phone gave me the same problem I called and talked to customer relations they are more useless then my blackberry all they could so for me is offer me money I told them I don't want your money I need a reliable phone (I don't have a land line) I had no luck with joti or jamie oh yea the other thing they offered my was a lot of bad attitude.
I am still using the problem phone.. Bell's employees needs to address their loyal customer with more respect and better solutions not just offer money!
Thanks
Debbie a

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Bell cell phone billing

I have been a customer of Bell Mobility for the past 8 years and, generally speaking, have been realitively satisfied. That is until now...

I recently "upgraded" my cell phone as well as my cell phone plan at a Bell World store. The reason for the "upgrade" was that I received numerous promotional materials in the mail along with several text messages which stated that I could upgrade my phone, for free, to a blackberry. So far so good...

I attended the store, spoke with a sales representative, and inquired about the costs associated with upgrading my phone and changing my plan. I initiated the topic of "Pro-rating" with the sales representative who assured me that the "pro-rating" charges wouldn't be too much, possibly $30 at most, and was satisfied with her explanation of my new plan costs as well as the "pro rating" charges. I was under the impression that my next bill would only be $30-40 dollars more than my old billing charges.

I recently received my phone bill from Bell which was $130 dollars more than what I had been assured by the sales representative that I dealt with. Needless to say, I wasn't impressed. Fees that the representative assured me would be waived, a $35 hardware fee and a $50 bill processing fee, were not, and the "pro-rating" charges were higher than what was explained to me.

I attended the store, a 20 min drive, only to have the manager tell me that they couldn't change the bill. I then returned home and called customer service who advised they could only credit my account with the $35 fee as the other one wasn't authorized. I am not sure why the $35 charge was even on my bill if it was "authorized" to be waived. There was no explanation given for this by the customer service representative. The call lasted 50 min, and I was only able to get the $35 waived.

I am extremely angry with this company. Every bill you receive from Bell should be analyzed very carefully as they apparently will apply charges even though they were authorized to be waived. They are just expecting people to pay the bill with out reading it first. This is criminal.

Secondly, I would like to bring attention to what the cell phone industry refers to "pro-rating". I am not sure that anyone understands it, I have to admit, I can't really articulate my understanding of it. I think it is an elaborate way of scamming more money out of the consumer. Be aware that sales reps don't understand this and NEVER bring it up to the person buying into the new plan. To avoid it when switching plans, you should change your plan on the date of your bill or, cancel your plan/contract and start a new one. With cancelling your plan, you may have to get a new phone number...

I will continue my efforts with respect to the $50 fee and never, ever agin renew my plan with Bell Canada. They are one of the most unscruptuously deceitful companies I have ever dealt with.

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GayleA
, CA
Mar 02, 2011 1:23 am EST

They are unscrupulous and I also believe that they purposely over bill people and hope they won't look at the bill. I was overbilled last summer and all the reps I phoned told me I was in the wrong, told me they did not refund money...they'd taken it from my credit card, and it took three months for them to admit they overbilled me. They also signed my then 17 year old son up to extend our contract when he went in for a new phone. I am leaving them this month because they've started overbilling me again. Charging me long distance for local calls.

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Bell overcharged

Today I received a bill from Bell Mobility for a cell phone # & account that I canceled 1.5 months ago. The bill is for $60.00 - so I called customer service. I am aware there is a cancellation fee, but also a bill on top of the $100.00 cancellation fee? I talked to a rep who told me about 5 times that I signed a legal contract - she really stressed the word legal like maybe I didn't know what it meant. I said I didn't think it was fair that I also have to pay for a month where I had no service from Bell Mobility - of course she was very calm and made me feel like I was an idiot. I asked to talk to her supervisor and she said it is a waste of time because she will say the same thing. I said I would still like to. She put me on hold for a very long period of time and then came back on the line and said she had the supervisor on the line and do I still want to talk to her even though she told me she would say the same thing and I said yes. The supervisor came on and of course one of the first things she said to me (and repeated at least 2 or 3 more times) was that I signed a Legal contract. I said I know you can do whatever you want and she in plain words told me that if I was still a customer that they would help, but because I am with the competition now, they will not do anything at all for me - I stressed to her the fact that I was with the company for many many years, paid a crazy about of $ to them and that I was never late on a bill. She said it doesn't matter. The reps know that we basically can't do anything and that we are at their mercy. I told this rep supervisor that she is being added to my long list of reasons why I am leaving Bell Mobility - poor customer service and unfair charges. I really am frustrated with them and feel very bullied. Of course I will pay because I don't want my credit affected - they know that.

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CRAadmin
Brampton, CA
Sep 24, 2011 12:49 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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Bell overbilling

I have been Bell landline customer since 1979 and yet I have had bad to worst service. There was no other company because of their monopoly I have been helpless. Now it has become so frustrating I dont know where to go and complain. Therefore I am writing to you hoping to get help I would appriciate.
complaint #1
Since May of 2007 I disconnected my long distance service from Bell for that service I used to be charged $2 every month. Bell kept on billing me $2 each month. I called them in October 2007 and again in May 2008 but they wont stop billing me. In March this year aventually they stopped but they would not give me the refund for 22 months and over and above they charged me another $5 for cancelling the service.
Complaint #2
In August of 2008 they billed me $199 for some collect calls made from Mexico. I asked them from where they are billing me as no one called here to any one in my family from mexico. When I asked them to furnish me with all the details they said that they dont have anything to tell me that who made those calls. They have untill now have not given me any evidence to date. Since January 2009 they are sending me threatening letters every month asking me to pay or they will disconnect my connection and reconnect only if I pay them the outstanding bill. I have called them several times but I could not resolve anything with the agents when I wanted to speak with a supervisor or anyone incharge they simply cut me off. Please if you can provide to me any address or name where I can write to them and resolve this bill or if they have any office like ombudsman.

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TeeTime
,
Oct 10, 2008 10:46 am EDT

Was offered a new cell phone plan through work & was advised to check with current provider first re whether current provider (Bell Mobility) would match offer. Called BM & spoke to rep who was emphatic that they do not match competitor's offers. Fine.
Was moving, so called back and spoke to 'Bob' to ask him to change my mailing address. During this call, I mentioned the Roger's plan I was being offered & he advised they absolutely have a hardware upgrade program that I should look into as it would provide me with a $250 credit to stay with them. All I had to do was go to a BM store & talk to the salesman.
At this time I asked about what I needed to do/know if I was going to switch to Rogers and if there were any conditions I needed to be aware of. Bob advised no.
Ok, so I went to the BM store & was advised that the same phone I was being offered thru Rogers for $50 was $350 with BM so, after the credit, I would still have to pay $100+ (btw, Rogers offered me a $60 credit so I came out ahead).
I've just gotten my 'final' bill from BM and have been charged an additional 30 days for the 'required' notice period. I called BM & advised I had verbally asked & been advised there were no conditions to me changing services. The rep said too bad if I was given wrong info -- it is written in the service agreement. I asked to speak to a 'customer care' supervisor & was advised she had to get special permission to have one call me 'because this is not a valid call due to the fact that nothing was going to be done for me anyway'. After being on hold for 12 minutes, she came back, advised she had gotten permission & someone would call me -- persumably to advise me that even though I had been advised by one of their staff (funny how they don't record that in their files) that there were no 'conditions' to switching to Rogers, it is in the fine print & I'm on the hook for service not provided.
NO WONDER EVERYONE I KNOW IS SWITCHING TO ROGERS!
Shame on Bell Canada!

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Daniel B
Brockville, CA
Jul 22, 2009 10:34 pm EDT

I switched from Bell to a local ISP and a separate VIOP provider May 15th 2009. Including all charges from the high speed internet and VIOP services, it saves me $7 per month and support is local. The services I have now are great, and I no longer had to deal with Bell again in my life!

I speak too soon. As it turns out, I'm still being billed the monthly charges that I had paid Bell before, even though they clearly are not providing me the services that they are billing me for. I've told them they are no longer providing me phone services. I even had my phone number ported over. The still are billing me.

In this case my options are possible one of three,

1) I spend 2 minutes on the phone with Bell collections department and they clearly understand the situation and clear all charges and stop billing me.

Ya right...

2) I take my latest bill to my VOIP provider and they resolve it in a respectful manner and are charges are zeroed or paid by the VOIP provider, if determined it was their error.

This will probably work for me because I have my Internet Access and VOIP provider as witnesses to the process my service went through (with documents).

3) This is the legal road.

a - Fraud (criminal charges) - in this case billing or accepting moneys for services not provided or can not provide is a criminal offence (reference section 380 of the Criminal Code of Canada. Maximum penalty of 10 years imprisonment. My documents support this as well. If you have the documents, then just take them to an officer with the OPP or RCMP in the Fraud department. Talk to them.

b - Tort (civil case) - basically, you have been wronged and you can prove it. We are talking small claims court. Since they have no records, as you said in your position, and since cases are won with evidence, you would certainly win.

Respecfully,

Daniel

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Bell service won't work

Bell Canada offers the worst service I have had with anyone anywhere (it even tops auto dealerships).

Ok so I signed up for Bell's new mobile Internet - $30.00 a month.

It doesn't work more than 50% of the time. Then two weeks later, it does not work at all. They tell me they have cut me off of the service (without my notification) because I had accrued $650 plus of charges. When I asked how this might have occurred since I thought I was on a $30 a month plan, they told me the employee had put me on the wrong plan. After about 5-10 phone calls, getting bounced from department to department, from Mumbai to Mississauga, I was told they would credit me (a month later) and that I would be put on a $35 plan (I guess the $30 one no longer existed). A week later, I again need to use my service (I initially tested it and it seemed fine), I could not get on the Internet. I call, and several departments later, I am told I was never taken off of the plan, and I again had my service cut off. I than had had the service for almost a month during which time it barely worked for two weeks and that was it. I asked if I could cancel the service. Yes, for a $200 cancellation fee. So, they promise me my service will work and I will be credited for the month. My credit cad bill comes in and they haven't credited the account the full amount. After another series of conversations with reps of decreasing competence, I am assured on my next bill it will be credited. A few days later, I again need to use the Internet and I can't get on. This is when the fun begins. The store gave me the wrong number (1-800-India). Now I teach English as a second language where I have taught people who cannot speak more than ten words, but I could not, for the life of me, understand what this person said. Eventually I realized I had the wrong department (Internet not mobility) even though the Bell store had given me the wrong number. Then I call the bell store and they give me another number. It was also wrong. It was a technical support line for the modem, and their advice involved programming language. The never bothered to consider if the modem was working of not. (i.e., no software problem). They didn't believe me. I then call Bell mobility explaining I was given over to a programming type at Nortel who had no shortage of computerease vocabulary but lacked troubleshooting skill. They then told me at Bell Mobility the problem was indeed the modem (this is over a month into my service) and I would need a new one. I asked if I could cancel the service. Yes for $200 was the reply. I then waited for the 3-5 business days for the modem to arrive. It didn't. I called. they said it was on back order for an indefinite time. Then I spoke to a manager who said he would mail me a demo model. I said I did not want a used modem. But again a $200 cancellation fee. By this time paying $200 seemed like a bargain But due to my Scottish background I did want to pay the fee. So I give him my address. However, he could not send it. I live in an apartment with p.o. boxes, and they won't send it there. He suggested I drive 25km to his office to pick it up. I refused. Then after seeing an "expert" for consultation about what to do, he called me back to say they could ship it to a friend's address. It is not April 27. I signed up March 1. I do not have a working modem. I then called Consumer Protection (Ontario Government) who said I should not have to pay the $200 cancellation but that their investigation could take up to two months.

Once I get time, I am switching to Rogers.

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Bell telemarketing by bell

On April 22nd, 2009 I received a call from a telemarketer "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.

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Update by JGraceyStinson
May 13, 2009 7:08 pm EDT

Here is what happens when you get sucked in by Bell Canada and one of their telemarketer deals

/URL removed/?q5=Bell+Canada&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!

Update by JGraceyStinson
May 13, 2009 6:31 pm EDT

ahem...there is nothing to gain in Bell's "free trial" offer. Their service sucks and their customer service is worse than that - we are ex-customers, so we know the outcome already.

Telemarketers are required to NOT call people who have requested removal from their list, which I have done a multitude of times.

When a telemarketer is rude and insulting, who in their right mind would be interested in trying anything they are offering...even if it is free? Thanks for the advice but I don't much care to be verbally abused before I am even a customer.

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NoCandy4UScammers!!
Windsor, CA
Jun 03, 2010 1:11 pm EDT
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Also that link from you JGraceyStinson, didn't work for me.

So instead I am using this link:

/URL removed/

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NoCandy4UScammers!!
Windsor, CA
Jun 03, 2010 1:09 pm EDT
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As long as you are a customer I think they feel they can call you up about offers they THINK YOU should be happy about. They were pushy with me as well. A month later they are still pushing me.. They will be calling me back this afternoon as I told them they talk too fast and I want to review the information for myself online first at my OWN PACE.

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Allan
, IN
May 13, 2009 4:12 pm EDT

Instead of blaming the Telemarketers, u must appreciate the percieverance of these people. And btw, there's no harm in using a Free Trial offer. U gain to loose nothing.

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10:32 pm EDT
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Bell had my phone disconnected and iam with rogers

A bell representative had called me back in March of 2009 to bring me back to bell and offered me a promotion including 3 services internet phone and satellite a date was set which was march 23, 2009 but when i called to confirm 3 days ahead of the schedule date I had spoke to the accounting department and because of money owing that had cancelled my order I was with rogers. So when I contacted rogers on April 21, 2009 they had informed me that my phone service had been disconnected because i went back to Bell I had stated to them no they did not take me back so thanks to Bell i have no phone service and rogers will not grant me a phone service because they don't didgital service in this area. So now I am with out a phone which is needed because I have alot of health problems and an emeregency could arise at any time I am also without tv. Thanks to bell I hope that someone on your end can help me

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Unsatisfied22
Toronto, CA
May 17, 2012 1:38 am EDT
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No it was not a prank, I spoke to that person whom left the message,

The bill is not due untill the 24th of May. So please read carefully.

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Bell harassment customer service

Complaint: Bell Canada - Customer Service Representative: Harassment/Forceful Actions/Illegal Inquiries

We recieved a call from someone claiming to be a 'representative' from Bell Canada around 4:45 PM, he was harrassing my wife first and then me, forcing us to provide unnecessary information already given the fact that both of our names were on the phone line regardless of my elderly father who has retired and is a stroke patient who has trouble coming to the phone. He was constantly argueing with my me and kept asking why we use the phone number if the number is registered on my fathers name, which is obviously none of his business, he kept using harsh words and was unprofessional. Even after my wife confirmed that her father in law (my dad) was living with us, he kept asking me if who this 'women' was unprofessionally. Completly unacceptable and i want to file a complaint for this person. I told him to hold on so that i could give the phone to my elderly father, and as soon as my father came on the phone to confirm his identity he hung up. I was merely telling him that me and my wife's name were also on the phone line regardless of my father who was original owner of the line. He is also a senior and has suffered a stroke recently. I told him consistantly that my name and my wife's name were on the phone line with Bell Canada and he kept ignoring that and wouldnt check on his computer for our names. His tone of voice was as if he was someone of a harassing stature whose main reason for the call was to ask unnecessary personal information.

At about 5:00 PM I contact Bell Canada and tried to file a complaint on this person, i do not know his name nor did he give me it as he hung really fast. The representative i spoke to considered my complaint and told me that my name and my spouse's name were already on the file and expressed doubts on why the other rep would not look over that before calling. They also said that as a customer service representative, the person we spoke to earlier shouldnt ask personal information due to the fact that it does not concern them and is a violation for the companies rules and regulations - that is to force and harass someone or provide false 'judgement.' They adviced me to visit this website and file a legal complaint on this rude, biased and unprofessinal representative. I want this representative to recieve deciplinary actions, I have been a customer for many years from Bell Canada and i did not expect that i would be treated like this. I have been harassed constantly by this person and i want the company to 'trace' this person and find out who he is and get him terminated immediatly. I am deeply sadened and frustrated by this call from your company. After being a customer for many years i told him that this was not a proper way to treat customers/clients which did not seem to effect this man. Once again, i want to request that this person be caught, traced, and brought to justice as it is unethical for any representative from Bell Canada to call customers up and harass them upon disbelief or force customers into providing sensitive information as well as lay out misjudgement on their customers. I want this representative i spoke to caught. This is a legitimate harassment call from someone claiming to be calling from Bell Canada as a customer service representative.

Shahid Syed,

([protected]@hotmail.com)

04/16/09

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Patsy MacGregor
, US
Jul 04, 2018 11:38 pm EDT

ATTENTION; Maria Ferranti Vice President-Bell Collections
I already sent back my bell my equipment this were i brought my equipment to

PUROLATOR INC.
CORNWALL
725 BOUNDRY RD.
CORNWALL K6H6K8
GST/TPS# [protected]

2018/06/07 02:45:01
CC/CC61907 W/G1 Donna TR129432

GROUND/ROUTIER

[protected]
[protected]

R129432.61907

This is the number i have at home and all my equipment was sent back on the 2028/06/07 so the bill that you sent me of $582.00 i'm not paying for equipment i already sent back .
If you wish to send me an e-mail this is my e-mail address patsy.macgregor23@g mail.com
thank you for your co-operation

your truly
Patsy Mac Gregor

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Michael Kent
, CA
Nov 08, 2016 11:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been getting many phone calls from two numbers [protected]-[protected]) they are trying to tell me that there's something going with my computer network, , , they want to hook up to my computer - I SAY, NO WAY! - because they install all kind of junk on there, and screw up your machine I tried to get my phone number put in the NO CALL list but they say they can't do that .. These calls are coming in 3 to 4 times a day
Very annoying ... If this cannot be rectified then I may have to get my home phone disconnected or change to an unlisted number - Please advise

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Use this comments board to leave complaints and reviews about Bell. Discuss the issues you have had with Bell and work with their customer service team to find a resolution.