Bell
reviews and complaints

I signed up with Bell for a new internet connection for my business for $41 / month + tax (50 up/50 down, unltd data, 3 year contract). I have written communication between Bell Sales and myself of that rate. As well, the sales rep multiple times said it would be that rate in her emails, latest being yesterday.
Unfortunately now, Bell Billing is charging be $46 / month + tax, and they are saying they are unable to apply my discounts properly to get me to the rate I signed up for.
Please fix my monthly rate, to the rate I had signed up for as a new customer.
If you have any questions about the discounts, speak with Natasha Mead (natasha.[protected]@bell.ca, [protected]), the sales rep.
Thank you.

First scheduled for installation was 2 week ago from 8am to 12pm, my wife took a day off wait till noon but no one come and no phone call. Then my wife call Bell, after a couple hours talk, asking info check, transfer then transfer they said the technician can not find my add, I can understand that the new area but we on the big intersection and why no phone call? Then they said Bell technician will call you in the next 24h but no one call. Then my wife call again this time they said Bell technician will call in the next 48h again no one call. Call a gain they said next Tuesday again no one come and call. This time they said technician will come today Sep 04 from 8am to 12pm, again no one call and not even phone call. My wife call again they said they will come before 5pm. Really? The funny thing was they sent my wife the welcome letter with usename and pass after first installation schedule without the service. believe big name like Bell would let this happen, and the way they treated the new customer like this. So disappointed 😔

Dear Sir/Madam
Bell Canada had drawn cables diagonally across my property sometime on August 26th or 27th while I was away from home, to provide a service to my neighbor at 21 Mango Drive, North York M2K 2E9. The cables are adjacent to a tree on my front yard and is a foot above the roof of my bungalow thereby hampering clear access on the roof. This is a health and safety hazard to me and my family and an intrusion on private property.

My request is that Bell draw the cable in a non-hazardous manner through a cable post closer to my neighbor's property.

I've tried calling Bell on the general inquiry line - [protected] several times this week and have been kept on hold without any assistance on who I should contact to get assistance. I am not a Bell Customer and therefore do not have a client number.

Would be grateful if you could please assist me with my request.

Sincerely

Hemali Wijesundara

On 30, 08, 17 at about 7:45 am a Bell Canada service van pulled out from a stopped lane on the west bound 401 at Port Union road in front of me, almost causing a multi vehicle accident. I was traveling at highway speed and had to swerve to avoid him, causing the two vehicles to my left and slightly behind to slam on their brakes. The driver should be disciplined . Van # was 8509321.

It's August 30th and I've had roughly 6 minutes of internet access at home in the last week.
My current provider services 200+ people in a small community that lives 7 minutes from Orillia, Ontario, and less than 7kms from a box/hub that provides high speed internet from Bell. Over the last two years members of our community, myself included, have contacted Bell regularly to 'express interest' - on the recommendation of Bell Canada themselves! But to no avail!
It seems each time we call Bell, their Customer Service is capable only of wasting our time by 'recommending' the same thing over and over. "Go online to this site" etc. For the better part of two years we have done this and gotten nowhere. I'm tired of the onus being on ME - the Customer - to TRY and gain access to a service that the Federal Government says all of Canada, including rural areas, has a right to, as it is now considered NECESSITY!
Dear Bell - Get off your Duff! YOU are losing on potential customers by failing to provide services to people like myself. There are 200+ would-be customers in my community!

I've been a loyal customer for years. I have satellite service and mobility accounts. For the past couple of years I have requested home internet service as my current provider gives inconsistent service. Currently I've not had internet for 6 days and neither has the rest of the community. Bell came out a year and a half ago and started putting in my line and was going to install when they realized that the box servicing the area was 6.5 km away. They said the result wails be slower than dial up and cancelled the install. 6 months later I checked again to see if it was available and was told yes. Bell came out but once again the same problem. I live in a community of @250 homes and I know the majority would switch to Bell if they had that option. Please consider servicing this area. It's my understanding that the government stated that all areas have access to high speed internet.

My Wife called Bell Customer Services Aug 18, 2017 as we were not willing to pay the increase in rates for our ever decreasing services along with all the issues that we had to deal with their services both in house services and Mobility including a major issue with a failure of our provided modem that obviously had affected our services from the start.
The gentleman (Johnathan) that answered my wife's call when she made her request asked why she wanted to cancel. She explained that the price asked to continue services at that level were exorbitant and that the services and issues involved with dealing with Bell made it such that we no longer wished to use their services. He asked what specifically we used and it was explained that we use a mix of channels but were inundated with sports channels that we had no need of, that we required decent unlimited Internet as we did do streaming and that the phone services had to stay the same. He asked my wife to hold a minute as he reviewed the situation. Upon coming back on he said he could offer us a good deal to keep us as customers that would be cheaper than what we were presently paying. My wife asked if we would loose any channels and he said no and asked if it was changing phone services and he said no. He said we would receive an email in regards to the promotion being offered to review. We were surprised but knew that between issues suffered by customers and surprising retention packages offered in light of huge turnovers of customers along with lawsuits against as well as the complaint history we had with them that it was possible they had decided something needed to be do to mollify and so we figured we'd see what email had to say. We did not receive an email in regards to the conversation.
On the 25th I called to deal with continuing issues involving us being improperly billed with Bell Mobility and while speaking to the rep asked what was occuring with this supposed deal. In checking she noted that there was something listed in file but that the email had failed to send and the issue was the fact that it wasn't sent to the email listed on file so she then sent the email and corrected the email it was to send to and so to expect it to send twice to me. It did send twice and in quickly reviewing it at that moment while dealing with the mobility issues seen it would not occur until the 8th of September so could wait a couple days, as my wife was at work and would be the day following, to still review with my wife to make sure it was what we expected.
As it stood I didn't get the opportunity to review the email with her before the changes took effect. I woke Monday morning to channels gone. My wife was at work and I busy with our son so it wasn't until this evening (Aug 28th) that we were able to start and figure out things. My wife then called Customer Services where she was answered by a lady with a strong accent (didn't get her name.) It became clear that she was not going to help with the issue and when I made it clear that we were obviously lied to about the deal and the fact that these changes had occurred before the listed date or even actually with our final consent she asked to put on hold to find answers. We ended up switched finally to a person by the name of Emery (#EZ15992) that informed us that according to the file We agreed to the changes over the phone as per email sent on the 18th at there was nothing that could be done and there was no solutions to our issue other than to upgrade back to what we had for a higher price or cancel and face the $150 early cancellation charge that was not the amount explained at the beginning of us going with Bell. I spent 30+ minutes going around in circles with this extremely smug individual. It was obvious from the beginning that we weren't being respected as customers, that our issues were not being respected as their issues and they were very willing to just cut us loose and end the charade. I was beside myself in anger with being treated in such a dismissive disrespectful manner in an issue of their making. An easy way to show that it would be crazy to even consider such an agreement is to simply look at the phone service. The last bill listed $84.31 in long distance savings. I would have to be crazy to wish to remove long distance from the line to "save" money. I pointed this out to the rep and he didn't care. He even had the audacity to tell me, "I told you 20 minutes ago what your options are." All these "how may I help, " "I understand, " "is there anything I can do to help, " are all bogus company lines that are typed out for them to repeat endlessly until you give up and let them go. I asked over and over for the gentleman to fix the issue to which he would say, "I already explained the choices available, return your services for more money or order your cancellation." In the end after telling him that I required my services back to what I had before this change that we had not agreed to he change the services back and when he asked what he could do further I stated that I would like him to make sure I didn't pay anymore for those services as I should have he told me snidely that he had already informed me that there was nothing he could do about that and he said have a good day and hung up.
No integrity, no respect, nothing but strong arm tactics and lies without regard, ramification or attempt to rectify.
So now to get what I had and need, especially in the phone department I have to pay more than I had been paying as they refuse to fix the error they made until I find a solution that I have now wasted precious time in the belief that I had a decent result.
I was in the process of determining another provider which I have now lost over a week in preparing for because of these shenanigans Most providers require 2 weeks so now I will be stuck with Bell even longer paying even more than I should have had to according to original agreement. Along with this my Wife's and my own time wasted in dealing with the people set up to make you suffer for daring to question the Big Company. It is pretty obvious now that the more that I deal with their customer service reps that they play on an entire level of incompetence as being the wall that makes people stop complaining to customer services as it just makes things worse with piled on errors until you give up and leave them be with all of your hard earned money.
I will be continuing to pursue this with Bell until I get some form of restitution for the issues caused by these matters. I am tired of being treated as some idiot out for the picking by a company that thinks they can do whatever without being called to account.
I want my services provided until new services can be arranged at the quality and cost they would have been for this month and my early cancellation fee waived for the fact that this even occurred. Before I may have just accepted an early cancellation fee even though it is far higher than the sales rep mentioned at the beginning, which we did complain about. This ridiculous waste of our time to what make a rep sale that is bogus for a commission or to meet sales marks or whatever they have to do now is just too much.

Good afternoon,
This is the first time in 25+ years that I made a complaint and being a loyal customer for that long I am so disappointed that this is the way you treat your customers.
I'd like to make a formal complaint in regards to my conversation with 2 of your supervisors today.
I received my phone bill today for the amount of $434.24. My regular monthly bill is anywhere between $55.00 and $65.00. Like I explained to both of them (Edward ID# EY96183 and Mark ID# SY70330), my son was away in Alberta for 2 months and therefore used our Calling card to call home since we have a rate of 10 cents per minute. Imagine my surprise when the bills say that these were Collect calls. This is not as the calling card is supposed to work.
The supervisors kept telling me that they were collect calls. If this was the case then an operator would have come on the line asking me to accept the charges and I would have had to accept them. This was not the case. And if it was, then you should be able to provide the proof.
The second supervisor went as far as asking me to calling the WiMac company to dispute the charges. As far as I know, I am a customer of Bell (not WiMac), I pay Bell (not WiMac). Bell has the relationship with Wimac not me so why should I call them? They don't know me and I don't have an account with them. At the end of the day I am YOUR customer and have been for a very long time so I should be dealing with you directly.
I am hoping that someone can get back to me asap to get this corrected. I would hate to cancel my account (s) with Bell but tome customer service and loyalty should be a company's first priority and this is not Bell's moto then someone else can have my business.
The 10 phone calls come up to a total of 142 minutes so at 10 cents a minutes, the amount charged should be $14.20 and not $369.26.
Looking forward to hear back from you asap.
Thanks,
Mrs. Hughes.
[protected]

Hi, My name is courtney beaudry. I started with bell just under a year ago and have been through nothing but hell and back. First it started off with me moving my services to my new home address- it took them 2 months to change my address over with me having to talk to 15 different representatives because every rep I spoke with did NOT put in my info as they told me they have done, I dealt with a couple VERY ignorant reps which actually disrespected me to the extreme and had absolutely no customer service AT ALL - this incident was escalated with the case manager due to a rep lying saying they are a supervisor which they weren't and the case manager credited my account. I called to update my number and email outlast 8 times after this incident happened and overtime I told them my new phone number to pull up my account IT WASNT ADDED! It is very frustrating having to repeat yourself thousands of times when all it takes is one rep doing their job right. I complained about this and let it go. I asked to receive PAPER BILLS to my new address and never recieved them, so I was unaware when my bills were due which lead to my account being suspended. I dealt with a very ignorant woman rep that told me I had to pay the cancellation fee and it got escalated to a case manager due to this was an error on bells end and NOT mine! After that starting in MAY I asked why my services have went up in price without any notification I was told VERY ignorantly by a rep that my promotion is over and I should have known, I then asked to speak with a supervisor which told me that they apologize and my promotion will be added back on. I get my bill and it was sky rocketed and nothing was changed. I called back and was told there was no note on file about this promotion and got hung up on. I then called back and complained to speak with the case manager. THIS IS JUST A LONG STORY MADE SHORT. It is now AUGUST and I have YET to speak with a case manager, HOWEVER, the supervisor I spoke with two weeks ago told me that the case manager added the promotion back( which I greatly appreciate but it would have been more professional for the case manager to speak with me directly) I then asked him if he could credit my account going back to when this issue happened. He told me he will credit my account from may-august and my next payment will come out in October for Sept-Oct payments. I just received a phone call 3 days ago by a bell rep a woman which was VERY IGNORANT WITH ME telling me I have a past due balance of 195.00 I had to explain her the whole story why I shouldn't have a past due balance- she put me on hold for a long time to review my account came back and said oh yes I see there has been a credit for 148.00 but you still then will have a balance of 47.00 I said I shouldn't have any past due balance and my next payment should be in October for Sept-Oct payment. She said no this is for Aug-Sept and you need to pay it we can make a payment arrangement. She kept arguing with me I then asked to speak with a supervisor and my call got disconnected. I have not dealt with this situation yet and I am very frustrated. I am taking my time at work to write this complaint out because I am getting very fed up with the terrible customer service I have been experiencing for a whole year with bell! I hope somebody else could help me further and compensate me for all this hassle.

I am furious about falling for the BS about Bell I heard when a salesperson rang my doorbell. Their bundled services include a homephone plan that has zero features. I failed to notice that and am now locked in.
Their TV rates are increasing and will no longer be what I contracted for only 3 months ago, and yet I would be charged a penalty if I tried to get out of their package.
The day my contract with Bell ends, I will cancel every service I have with them. Hate this company more than I can say!

My wife and I transferred our cell phone service over to Bell from Fido, received our sim cards on Aug 18, 2017 - called in to Bell to set up phones, everything was except no internet service when I left the house, when I was home, we got internet service. Called in to technical support and was told perhaps cookies on my existing phone - previously supplied by Fido. Okay, so the next day still the same problem, called in again and had a girl walk through some steps to get to the source of the problem, but had to hang up the phone in because could not perform task and be on the phone the same time, she said she would call me back in 10 minutes...she never did. Called in again, later in the day, got another girl who put me on hold for 15 minutes as she said she was searching for the problem and then the line cut off. Finally I called in and spoke to a Jennifer (Ez07170) who quickly recognized the problem, sent me a text with instructions to properly set up the network on my phone and my wife's and within five minutes, the problem was solved. So basically thanks to her, we are sticking with Bell, because I was literally ready to go back to Fido. There are so many cell phone providers out there, so to the other individuals who performed such poor customer service, you need to step up your game and follow Jennifer's lead of being customer friendly, direct and a very quick problem solver. So cheers Jennifer Ez07170 - you have made our transition to Bell Mobility very seamless.
EH

I called to shop for internet plans on July 11th. I ended up choosing the Canada 150 offer plan for the unlimited Fibe 50 internet because it was the cheapest option at the time - I am a student who lives alone so I would have to bear the full $64/month fee, which is expensive for me to pay monthly along with tuition. I specifically asked the person who was on the phone with me if I would be able to switch to a student plan (they were not out yet at the time) when those offers were announced.
The Bell rep said yes.
So I trusted the rep: I purchased the plan that I currently have, waited for the installation, and paid the installation fee, all with the expectation that I was paying for a flexible plan and that I could easily switch to a plan that was cheaper if there ever would be one.
Now that the offers have been released, the same Fibe 50 unlimited internet package that I have is 54/month with no installation fee. I called to switch plans as I was promised, but I was told that it would not be possible and that there was nothing anyone could do.
I was scammed into purchasing this plan, and there was no concern on the part of the receivers of this information.
The #1 transaction that occurs between a company and its customers is trust, and Bell has completely violated mine.
On top of all of this I am told that there is nothing anyone I call can do. This is a mistake on the part of Bell and to shrug it off is even more dispicable than giving me false information in the first place. I am appalled by this service, and as soon as I compete my research I will be completely cutting all ties with this company and ensuring none of my classmates have to risk the same negative experience. Embarrassing service from what you would think is a well established company.

My son stopped in at a Bell store to get his phoned unlocked so he could switch carriers. They told him to call customer service who told him, he had to do it online. So tonight he added the $50 to his account so he could pay the unlocking fee as soon as he put the money on they took $29 to pay for his next month plan, he spent 2.5 hours getting the run around with 8 people and 3 phone numbers and one person told him they could reverse the charge and unlock the phone, gave him a number to call to finish the procedure. Well he called and they knew nothing of the situation, nothing on the file and told him he had to go top up to make his balance the cost of the unlocking, so he goes and buys $40 more in top up cards, adds it to his account, then his balance doesn't add up so again calls and while he was purchasing more top up cards, they reversed his plan/charges and started the process of unlocking his phone. So now he has just wasted $44 on top up cards because he was told he needed to top up to $50 to unlock and they say they can not refund him the money. I will never deal with Bell, I will never recommend Bell they are a joke and I'm very disappointed. They should at least refund him the $44.

Bell company has the worst sales team ever and I would like to name them as Bell Sales Cartel
those guys will try their best effort to ruin your signed up package with their lies and fake promises, misleading you and screwing you, all to get into you pocket and steal your hard earned money.

Be careful and don't answer their phony calls, and trust me they are worse than the cartels themselves.

recently, I have got offer from one of bell salesman because I was shopping for internet deal, it was cheap and interesting until their sales forces called me and start modifying my package by offering "Much better deal" but hell no. I get my first bell to find out my package has been altered to internet + home phone + TV with subscriptions already (I don't have a TV neither a home phone ! ) with crazy prices for things I don't need. I called them to fix this madness and what happened in the next bill ! they have unqualified me from my original deal package and charge me the regular prices including partial TV usages! (Again I don't have a TV).

Bell sales Cartel !

eventually, I had to call Bell customer service and cancel my account with them.

Monday, August 7th, 2017 approx 10 a.m., Hwy 9 & Jane Street - The traffic light had turned red for a minute or so for east/west traffic and the Bell driver drove right through it and coasted to a stop on the far side of the light and shoulder of the road.
At first I thought mechanical issue but no, he was on his cell phone (not hands free). I believe he got a call, answered it and didn't even take notice of the traffic light.
I'm hoping Bell Canada can possibly trace this van (GPS?) and let the driver know. He's probably one of the drivers that says "I'm not distracted by my phone!". No, never...of course not!

A/c [protected] eric drake 802-4500 chemin de cageux laval h7w 2s7 [protected] and 93 mary st, st andrews nb e5b 1s6 [protected]

We have a condo in laval and have bell tv, phone and internet which we put on suspension for six months when we returned to our home in new brunswick in april where we have similar services from bell aliant which we suspend when we winter in laval. No problems with bell aliant.
Bell canada said there was one charge of $49.00 for putting our account on suspension for six months yet each month they have continued to bill us at a reduced amount. Twice I have spent nearly an hour on the phone with your people in the phillipines and after lengthly explanations they said they were sorry and it would not happen again and credit would be posted to my account. They refused to refund my visa for the overcharge they took from my visa and said instead a credit would be on the account. The credit was posted and just like clockwork they billed me again ($42.21 this time). I asked them to remove visa as my payment method and cancelled that visa card because I no longer trust bell. Does anyone at bell even have a clue as to what is going on? I am so disgusted with bell that when I return to laval in october I may switch my services to videotron in hopes that they at least can keep my account straight. What is wrong with you people? Never have I experienced such nonsense, not in the fifty odd years I have been a telephone company customer, first with nb tel, then aliant and bell. Please have someone in canada fix this situation. Latest credit now due is the $42.31 which should bring my credit balance up to $190.31 for which I would like a cheque mailed to my nb address as the money was taken from my visa by your error.
Needless to say I am very frustrated by this problem with bell and the time I have wasted trying to get it fixed. Perhaps your customers would be better served if you had your call centers in canada. Sincerely,
Eric g drake

An employee phoned me last week to tell me that my bill was not paid. I told him I had made an etransfer at the end of June. He was reading me the riot act and lectured me about the need to pay my bills. He was reading from a script and was not listening to me. At one point when I was talking to him he started speaking louder while I was talking to him. I told him I was going to check my account to see if the end of June payment went through but he wouldn't listen and told me to check the account right. I couldn't because I was in a meeting as I have a home office but he didn't believe me. I should not have taken the call but I recognized the 1-800 number and knew someone had been calling from that number repeatedly. Turns out the etransfer had bit gone through and the bill is not paid. The other issue was that I have not returned the defective receiver. I live in the country and have not had a chance to take it to North Bay. Tried to explain this, Bell Canada dos not provide good service in rural area. I tried to tell him this but ended up hanging up, he was talking to me as if he was mad at me. My number is [protected],
Therese

Bell representative came to door asking questions about our current Cable and ISP. I explained to salesman I was not the individual paying the cable bill in the home, although I was very savvy to the fact we were not interested in changing providers. I pointed to a no soliciting sign. He continued to pressure me to "Save money" and listen further..

Aug 8, 2017
Account # [protected]
I called into Bell as my promotions/contract are coming to an end this month.

The bell rep advised me that he cannot give me the same promotion as it is expired. However, if I sign up for Home Phone then he can give me a better deal on my Cable and Internet. I currently pay $132 for both services and he advised that if take the Home Phone I will pay $169. I advised that I don't need a home phone and he advised that he would just sign me up for the sake of the discount. Why would I do that? Even after signing up for the home phone, I would end up paying more a month.

When I advised him this is unacceptable and I would like to cancel, he advised me that Bell has me on a 2 year commitment for my Cable package. I advised this is not the case as when I signed up I specifically for a 1 year commitment.

Don't believe in them! When the saleslady tried to sell me Bell's 99.85 bare-bone package, she promised me free extra TV receivers, simple phone features like call display and call waiting as well as North American-wide calling.
None of the above was given to me free. I called Bell Loyalties 6 times and could not even get one of those many promised features. Now I had to trim down my services and kept only the essential ones.
I very much regretted switching to Bell from Rogers. Now I am paying more but I got slow internet speed. My phone service was back to what I had 30 years ago. I got wireless TV but hey, who watched TV these days?
When I cancelled my Rogers services, the agent was courteous but he did not try to retain or counter-offer me. He knew I would come back to them in a short while and guess what, he was absolutely right! I felt I was so dumb; if I had looked at this board and seen how many complaints in past 2 years between Bell and Rogers...