Bell Express Vu / Unjustified Charges
In 2007 I ordered Bell Express Vu, was happy with the services but was getting too expensive so I cancelled the contract early 1 year into the contract I had asked if I can terminate. They agreed with the condition of paying $50 for each model 3100 receiver since they were in the 2 year contract deal. I've paid monthly extra for a HD unit so it wasn't part of the 2 year contract so that unit can be returned at any time. This is what I was told, having this knowledge they told me to pay $99 for the first receiver and $50 for each additional that being 3 units at total of $149. That being said $100 for early cancellation a total of $249. I agree with this since I didn't want the service anymore and having a bill that was way to big for me to handle since it was bundled with phone service and internet which I cancelled also. I had asked for some type of payment arrangement because the bill was around $600. They sent return labels and having gone to purolator and had it shipped out before the 15 days they required in Nov11. I had the shipping labels marked with the references numbers of each box. It went out for return, it is now Jan6, and I received a bill from Bell totalling $425. It turns out they charged me for a non returned item totally $509 and only credited $160 from the returned items $349 added to my current Dec. bill of $73. What happened to my previous payments why was the $509 added and credited only $160 from all those payments I made back in Nov6 to Dec31, seems that no one payment has credited this account yet they say I have a $28 credit and then they added $425 for TV services, what the hell!