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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bell reviews & complaints 693

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1:02 pm EDT

Bell service complaint

In my experience bell has the worst costumer service experience and it is not because of individuals its because just try calling this company bell if you have some issues "you have to be online with them for at-least one hour and hear the electronic sorry message checking your patience for about 100 times, just compare it with rogers if you call they will call you back by getting your number imagine to be holding phone for one hour plus with no hope not doing anything, i wondered if there is any institution in Canada who are suppose to check these kind of stressful practice by their country giant telecom industry, i guess they never had issues with their phone numbers, this company is the worst management wise as they are the most expensive company in Europe and Americas yet saving money on call centers and software's to help customers .their issue can only be resolved by government involvements otherwise they will keep ripping off people and providing a very bad service and no one can ask them the costumer reps are available for minimum 1hour can you imagine 7 days a week day or night i have tried all times

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1:55 pm EDT

Bell poor services to our area and poor equipment

Hello,
We live in the Little Britain area of Ontario and particularly on Washburn Island.
This area used to be basically cottage country many years ago, but over the years it has grown to now have over 300 residential homes and some cottages.
Our connection strength on the Internet is very poor.
I am supposed to have supplied 5MG but often only receive the equivalent to dial up service under 2MG! We are for the most part being charged for the full 5MG, but are not receiving what we are paying for!
Our equipment is very outdated too, with many Bell Supply Boxes damaged or lines running along the ground connecting to the homes.
I can understand this years ago when it was mostly cottages, but the area has transformed over the years and really needs to be updated and supplied to the customers as they are paying for!

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4:53 pm EDT
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Bell internet installation

On may 22 bell or bells subcontractor installed an underground cable on my property for my service. The route they took was right over my electrical line and i believed they crossed the gas line also. They crossed through my septic bed. This may have caused damage or might cause damage in the near future I would like them to test my septic bed and also my electrical feed for my house

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12:35 pm EDT
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Bell internet connection with bell aliant

On May 21 I called in to have my Internet hooked up at my summer home. (Campground)...this call took forever.

That same night I received a confirmation email.

It showed the wrong address so I called back, after being a long time on the phone they could not help me because the order was still in process, he said it had to be more then 24hours, but he was going to note that. I should call again. I tried the next but too long of a wait on the phone.

On Sunday, May 27 I received a courtesy call, in order to confirm my appointment. It was Sunday afternoon, I was at Walmart's (answering my calls). I repeated the problem of wrong address, again after being on the phone for over 15 minutes, she returns and tells me that she cannot make the changes because it is Sunday and that department was closed, but again she tells me that she will take note, and that someone would call me. Nobody called.

On Tuesday afternoon, since nobody called, I called back, adding that I was confirming because I did not want to take the day off and nobody would show up, (because this did happen to me last summer.). They could not even find the location, finally after 30 minutes on the phone with someone from Ontario, that was actually one day younger then me so he shared, the changes were made.
After that call, I did receive another call (from a line in the United States) confirming my order.

Today, once again I take the day off work( I leave my students with a supply teacher, so not much learning today), at 2 o'clock, I receive yet a call informing me that the installation could be today, the technician was stuck! So I have to book another date. Can't, t take off again and leave my students- so I book Saturday...not sure why but I do book again.

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1:56 pm EDT

Bell bell mobility

I have been a long time Bell customer (40 years) with home services (internet, phone and tv) and mobility (4 member family plan).

I have had the "family" mobility plan for many years (10+) and every time one of my children wanted a new phone, as the main contact person, I would need to go into a Bell store with them to sign off on the contract.

My 24 year old son moved out recently and started a new job. His employer said they would reimburse him for a phone plan; but not if he was part of a family plan. He went to an alternate provider (unbeknownst to me) and Fido called Bell to have his plan switched to keep his old phone number. My son did not speak with a Bell rep to cancel his contract nor did I speak with Bell to cancel him as a member of our family plan.

I was not contacted by email or text to say that someone on the plan was terminating their contract and so it was quite a shock when I received my bill yesterday (May 26th, 2018) for $615 for "termination of agreement". I immediately called a rep to ask why neither my son nor I were given a heads up on what the cost would be. The rep couldn't help and she referred me to Customer Loyalty. (I was on hold with both for 20 minutes). The Customer Loyalty person said "oh someone would have spoken with your son to explain the cost of cancelling because we like to keep our loyal customers". But they didn't. I asked if there was anything that could be done at this stage and she said no.

I understand that there is a penalty for termination of the agreement. I just felt that after being a loyal customer for 40+ years and never trying to negotiate to get myself a better deal; just quietly paying monthly whatever the bills are - that there might have been a token apology and perhaps a token discount/credit for the fact that we didn't know the cost of the termination. Had we known of course, we would NOT have terminated the contract.

I am writing because I felt that Bell should have contacted either myself or my son to say "cancelling this contract will result in a charge of $615". Bell was always very concerned about me signing the contracts to add my family to the plan. Not so concerned about someone leaving the plan.

My nephew worked at Bell and has given me the emails for Andy Wright, Rizwan Jamal and of course George Cope but I felt that a formal complaint should be lodged as well.

Thank you,
Susan Nishida
[protected]
1465 Spring Road,
Mississauga, ONT.

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10:21 am EDT
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Bell home phone / internet

I called to cancel my home phone, they stalled and then hung up on me, and it was closed when I called back. I called the next day, the first person hung up on me. Now calling for the 3rd time I am ready to cancel everything I have with Bell, I got sent through to a retention person, who offered me a deal that was worse than the one advertised on their website? When I pointed that out, I was told "I am not sales" and she cancelled everything I have with Bell and didn't seem to care at all. I have never seen a company care so little about their customers before. I called to cancel home phone and ended up cancelling home phone and unlimited internet (over $150 a month on a terrible plan). Amazing "customer service" to actually ruin any chance of staying with the company. If I could give no stars, I would have.

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12:01 pm EDT
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Bell bill

Signed up for Bell Fibe TV/Internet late in March. Did so via Bell's online/live system. Saved a copy of the conversation.

2nd bill increased by $5.00. No notice. Received a half hearted apology for no notice but told nothing I can do about increase. I said that was breaking our 24 month agreement/contract. Again told nothing can be done.

This after I couldn't get through on Friday, was transferred twice today and cut off once.

Installer broke our shoe rack.

2 months in and I'm incredibly soured on Bell. At least with Rogers that took years. I have paid the bill but will be seeking other services. When I cancel I will pay no cancellation fees whatsoever as I did not break the contract, Bell did.

BTW, I have kept an electronic copy of the original conversation where I even clarified the term.

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1:52 pm EDT
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Bell Cell phone billing

After being a hold-out about getting a cell phone for several years me and my partner both got cell phones in January 2018.
I regret it completely! Never should have gotten the phones and never, never, never should have gone with Bell Canada. Can't wait until the two year commitment is up! They probably still won't have been able to answer basic questions or fix an issue in those two years. Hidden charges that can't be explained...how do companies get away with this?
I don't know if it's the employees not being trained properly, one part of the company not communicating with another, the company just not caring because they feel now that they've got you but it has been sooooooo frustrating!
Things that employees have told us contradict what other employees have said. We've gone into the Bell Store on occasion and they don't seem to have clear information on policy. It's absolutely ridiculous!
I have been a Bell Canada customer for 25 plus years with the same phone number all that time. There have been some issues over the years about their billing and how the bill just goes up for no apparent reason. The amount due was RARELY the same from month to month. When I've called to ask why on several occasions this is happening and I rarely got an answer that made sense and when I was told something would be changed it wasn't. Then I would have to spend long periods of time on the phone again with someone different only to hear some lame excuse or some new policy that the other person didn't know about. Again...it's absolutely ridiculous and unacceptable.
Then we got the cell phones and OMG...WHAT A MESS! I have never had to call a company so many times about so many issues. If someone was to ask me what our experience has been like I'd say clearly and with no hesitation...LOUSY!
I would tell anyone to try anyone else but Bell Canada not only for your phone needs but for your television and computer needs as well.

B. Noble

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11:50 am EDT

Bell billing on all my services

I had to call in several times in April to renew with Bell. I have been a loyal Bell Customer for over 30yrs with everything except cable as I was with Rogers but switched that over 2yrs ago. Anyhow although the representatives are polite I don't know what it is but mistakes keep happening which finally prompted this complaint today. I now see why people are just cancelling services or switching to new providers like ComWave. First I had about 3 messages on my home phone from bell reps that first I could not understand as they mumble, speak quickly and have a strong accent. I listened 5 times and could not make out the message and they also never leave a return phone # and just say I will call in 2 days--yes that part of the message I could understand but could never make out their names. Also your confirmation of change emails only show changes made so to me are confusing---they should show the overall effect on the bill and new monthly cost for each service. Everyone seems to have good intentions and say "Mr Johnson I understand your frustration and will fix this for you" yet in the end things are not done or done incorrectly. Here are 3 work order #'s to show my calls in and each time I am on hold and spend lots of my time to solve an issue created by Bell--# P48K76P6, P42L39N4 and P35T66X2. The lady today said my new invoice is showing as around $140+tax for both phone lines, Long distance, TV and Internet but now I have to wait a month to see and hope it gets changed and I get my credit for overdue as My Bell shows me paying $171.31+tax. I am at the point where I want to go to the CRTC as I have done all to get this fixed. This to me is just poor client service and I know as I am in a service industry myself and if I did this to my clients I would lose them. I am giving you one last chance to remedy this and for all this hastle I should get some upgrade or a much larger discount on the overall package than your loyalty department can give.

I await your reply.

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5:51 pm EDT
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Bell bell tv

I just noticed several channels have been removed from my package, yet, my bill hasn't dropped in price. I am getting less channels for the same pacakage. It seems my BETTER package is now WORSE. If something is taken away, I would expect it to be replaced with something else. If it is not replaced, I would expect a reduction in my substantial monthly payment!

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Tom Gravelle
, CA
Jun 01, 2018 2:08 pm EDT
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i have just found out that the smart cards in our receivers may have been damage when bell did something in April . that is why i call they ask if i have received them yet but they don't tell you that is why your missing channels. i have two receivers they said need replacement i owned them so there is no warranty therefore they have to charge a monthly fee this was not acceptable to me . I have called five times and finally talked to a Canadian who explained all to me and what a surprise she even got all my channels back . Bell is very bad with customers and even when i talked to the loyalty guy he treated us bad to say the least . The end result is even though this issue took 5 hours don't give up you will talk to the few that no something

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7:00 pm EDT
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Bell bell internet services

I am on the Bell Fibe 300 plan with Fib Alt TV whereby the monthly service charges is fixed at $54.95 for Fibe 300 and at $14.95 for Fib Alt TV for a period of 1 year ending in Dec 2018. This month without any prior notification the service charges for Fibe 300 was increased to 59.95 although the contracted period of initially agreed upon price has not expired.

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2:02 pm EDT

Bell unethical behavior, misleading information!

Bell account # [protected]
The Bell agent# EZ38929
Today April 26th I spoke to 3 agents at [protected], asking why bill has increased ? I have a 2 year contract & it is not supposed to be increased, they told me 3 things that were never presented to me when we agreed to have this contract for 2 years

1. The 2 year contract was on the TV only Excluding both home phone & Internet
2. The 2 year contract is on a discounted amount off the Base Price
3. They can increase the price anytime they want

I replied back that this was never presented to me, so please lower the Bill to the original price that was presented otherwise you need to cancel my service along with the early cancellation fees which he refused, advising they will charge me CAD 150 for early cancellation & that I have to wait till April 2019 to cancel, meanwhile they can keep increasing the base rates till that moment.

the agent explained that rates has to increase so they can maintain the service quality. I replied him then why are you offering 2 years contract ? also I can see you promotions on your website & being sent to me on my email, so are you paying for this promotions by increasing my rate ? then I asked him to transfer to a decision maker, the guy told please keep on the line & then hung up on me.

All I need now is to waive the cancellation fee so I can cancel with this company or keep my rate without any other increases till end of 2019, thanks

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10:35 am EDT

Bell bell satellite service

Date: Ongoing since October 2017
Acct: [protected]
We had Bell satellite at our trailer (a SUMMER residence), suspend service in Oct and reactivate in April. One would think that's simple enough - NOT SO MUCH!
2nd year in a row Bell does not understand suspend service (even though they offer it), we receive harassing calls from collections to pay out bill for service that should be suspended. We finally had enough of Bell and cancelled all service in January 2018 and returned all equipment with their waybills. To this day we are still receiving calls from collections and our bill keeps increasing when we were told we owed nothing.
We spoke with a representative in February as they had reactivated out service and we were being charged for service we could not even receive as we had no equipment. After that phone call the rep says do not pay the bill as you owe nothing.
The next month we receive a bill for even more ($90+) again we call the Philipines (spoke with Anna) and try to get someone who can speak enough english to understand, she tells me again no need to pay the bill you will receive one which states $0, we are reversing all charges as you cancelled and returned the equipment and therefore did not receive the services. Today AGAIN I receive a harassing call from Bell collections to let me know the bill has now grown to $156 and I need to pay it immediately. Even after speaking to a "supervisor" they tell me the amount is justified and I need to pay it.
How can a company keep increasing your bill when you have 1) suspended the service as of October; 2) cancelled the entire service in January; 3) returned all equipment according to their instructions in January.
No wonder Bell Canada is so rich, they keep charging people for services they do not even receive and harass them enough that they just pay it. This is not right!
PLEASE HELP ME RESOLVE THIS MATTER WITH BELL CANADA AND HAVE THEM STOP HARASSING ME.

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9:07 am EDT
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Bell mobility

I was with Bell Mobility for a long time, and only recently decided to change providers, to bundle with my sister. I only had a few months left on my contract, and on signing with the new provider I was told that the new cellphone laws I wouldn't be charged for anything remaining on my contract other than what I owed on my account which was $5.85 and that was paid in full before switching in February.
I am now being "hounded" by the accounting department stating that I owe $400.00 for a "loyalty termination fee", which was never told to me at the time of my joining Bell Mobility or does it state this anywhere on the Bell website.
Please respond back to this email, and let me know that I can ignore this charge, if not then I will be contacting either the BBB or my lawyer
Your help is very much appreciated
Melissa Grace Boyd [protected])

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5:56 am EDT

Bell solo mobile acct

I had a month to month contract on a solo mobile account. I called to close that account. They stopped service but continued to charge me for 3 months. Then they called, harassing my parents. My mom paid and then they charged me for another 3 months. They have been trying to collect for over 7 years. I don't pay thieves. Ever. And if so many people hadn't buckled under and refused to pay, this company would never have grown.

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3:46 pm EDT

Bell lack of service - land line tel: [protected]

I have placed 2 telephone calls regarding my voice mailbox.

Service with our landline was interrupted at our request while we were away.

Since our return home, Our landline has been reinstated. We have since tried to listen to our messages but are unable to access our mailbox.

Callers cannot leave a message.

Two different technicians have given me step by step instructions to enter a new pass word but both attempts have failed. The 2nd person I spoke with promised that a technician would call me within one hour or two. No one has called.

This is unacceptable.

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6:14 pm EDT
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Bell residential phone, fibe tv service, internet service

I have lost patients with Bell Canada service and the horrible offshore call centre staff that they use. Just getting the run around for the last seven months with intermittent service while forced to loyally pay for services every month. My mother is an eighty-three year old widow living alone. Yet again she has no telephone service for the last three days. Unable to have contact with the outside world and unable to call 911 should she require emergency response. Further, Bell Canada contractors left an unmarked open pit in front of her house where last night the City's sidewalk snow removal equipment fell into the pit and had to be removed by a tow vehicle. Luckily there were no injuries to the equipment operator. I will contact the City to ensure a notice goes out to the Ministry of Labour and Technical Standards with regard to this incident. Don't know where else to turn to get service as Bell Canada has a virtual monopoly on the phone system. Please advise if possible.

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Frustrated senior
, CA
Apr 24, 2018 8:03 pm EDT
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Hello, I also had the most frustrating conversation with the customer service representative, they told me that I was locked into an internet plan for 2 years, when I told them they are lying, they changed their wordings to “committed”I think they have a script, they read. And when I asked to speak to someone higher than client services, they said it’s only them. I’m leaving Bell for good . I’m a senior and been with Bell for over 45 years. I guess they don’t value their clients.

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3:35 pm EDT

Bell office lines and internet

We are a dental office and has been suffering for last 4days without phone lines and no internet. We have already incurred huge loss in terms of revenue and patients services.
Everyday we are told it will be fixed but nothing is done at the end. Our internet has been slowest for almost 10 years but we are charged a fee which doesn't justify the services provided. Resulting into revenue loss and tremendous amount of work to be done by employees to finish small work which could have been easily achieved with a reasonable speed internet also affected our day to day working with serever and other systems in place like electronic billing for patients.
We would like to address these issues at the earliest before we proceed with a legal course of action for all the damages incurred to our Buiseness till date. Thanks

Bhavna Walia. Manager
[protected]

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2:23 pm EDT
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Bell tv / satellite / billed for services not provided

I have been a loyal bell canada customer for many years. At the beginning of june 2017 my satellite stopped working and I was not able to view any programming at all.
I called in multiple times since. Virtually every couple of weeks.
In july I did receive a $50 credit and was assured that they would be able to fix the programming it would just take 24 to 48 hours to update to my system. It did not work. I called back and they still were not able to get it working. I then had to travel for work. This went on back and forth until they identified that my pvr was out dated and needed to be replaced. I never received it. (I am still getting billed for the service during this time)
I continued to call but each time I called they would tell me there was no record of my previous calls.
I when I called yet again in nov and requested service to be cancelled as I refuse to pay any bills for services not provided. Amazingly this was documented.
Today I am still arguing about my bill and the outstanding balance for the service they were not able to provide since june and was offered a credit of $64. What a joke!
This is the most disappointing treatment from a company of this magnitude that is clearly taking advantage of their customers and clearly has incompetent customer service.

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5:43 pm EDT
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Bell tv, internet and phone

My name is Beni Colalillo
Address is 73 Mountain Park Ave, Hamilton, Ont. L9A 1A1
Phone#[protected]
Bell transaction summary # [protected]
Order number: P37L92P4

I've been a customer for over 4 years.
Main problem is that your company rates change constantly. Also, Impossible to get people to help without waiting for hours. Which happened to me over and over.
In January/18 I was going to cancel my services. One of your representative offered me $102 plus hst. for all three services. TV, Internet and Phone.
Bell did not make the adjustments to my account. I called in several times. Several of the front line staff could see the commitment this person made with me but where unable to make the adjustments. I was promised at least three different times a manager would call me. I never received a call and non of the charges have been changed.
My services where cut off. I called and had a collection person contact someone in the customer retention department. Again, they seen the notes. But where unable to make the changes at that time. Promised the changes would be made. That was a week ago. Still not return call or changes made to reflect the commitment.
I called in today. Spoke to Customer Service department. Advised I have moved over to Cogeco as of April 9/18. She sent the request internally to stop all services. Provide a number to ship all the equipment back to Bell. She transferred me to the retention department. Sergei #AZ09914 was unable to locate the notes to confirm rate at $102/mth. I asked for a manager and transferred to a level 2 supervisor.

I am frustrated and angry with the amount of time and effort I have put into resolve Bell Canada's false billing.

I want one person to look over all the notes from all three of your departments and verify the correct balance that I owe based on commitments that have been made to me.

Please e-mail be at [protected]@outlook.com. Then call me on my cell#[protected] to discuss the money that is owning.

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