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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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L
3:00 pm EDT
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Bell phone line not working

Don't bother expecting customer service from Bell Canada. In fact, if you can find another land line or business run, don't walk, to another company. Bell Canada does not care about its customers and they are a low priority. They installed my phone line by connecting it to a neighbours house, when they came back to attach it correctly to my house the phone line is not working. Now I have to wait 4 days before a technician can come to fix the problem because 'we don't have any staff available today to fix it'.

So don't count on Bell for timely customer service.

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SimonF
Brampton, CA
Dec 17, 2009 2:50 pm EST

My next door neighbour has a different tenant in the basement almost every year. Everytime, Bell comes to install a new line, the technician would link from my wall to the downsprout and the one at the other side. The appearance of the connection is ugly and it is unsafe. They did not ask for my permission at all. I cut the line every time it happens. The last time the technician left a note telling me not to cut the line. I called the phone number on his note and demanded the connection removed from my wall. This time, they pulled the phone line to the light pole (on my side of the property) and connect to the neighbour's house. However, instead of having phone cable underground, the technician kept it on the grass (on my side of the property). It still looks ugly and is unsafe to me. If someone trips over the line, I will sue Bell for the compensation.

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4:41 pm EDT
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Bell $200 fee for being told to leave early

Anyone thinking of going to Bell for their cell phone, this is a warning.

After 8 years with Bell Cellular, having constant drop outs, and the odd extra charge for no reason, I decided to leave.

Calling their "helpful reps", I was advised that I had just a few days over a month to go on my plan.
They told me that when I move my number over (port it out), that that would count as the 1 month notice. (so no matter what I have to pay an extra month for nothing)
That is bad enough, but wait...check this out...

The rep told me that, if I ported out one month early, I would be paying the final month anyway, so I could do it early. I took her advice. I WAS TOLD TO LEAVE EARLY...and because I was paying for the last month, it made sense.

I left 24 days early, thus I will owe one month, and 6 days ...right?

I just got a final bill from Bell, they had tacked on an extra $200 early cancellation fee on top of the extra month I did not use.

I did what she advised, and now have to pay over $200 for doing so. Do they do this to make that extra little last $$. Tons of bad reports about Bell online. Some people getting charged $400, http://www.psyc3d.com/content/beware-of-bell-mobility

The Bell rep and manager on the phone yesterday were no help.

It is now in the hands of the Better Business Bureau. Wish me luck.
Any lawyers out there...I am losing sleep over this...

Before you even think of going to Bell, do some research online to keep yourself from getting overcharged by this horrible company.

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CRAadmin
Brampton, CA
Sep 24, 2011 12:48 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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6:40 am EDT
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Bell over billing

I am making a claim in Small Claims Court against Bell Canada for over billing, failing to deliver a promised Internet speed and deliberately wasting my time in an attempt to discourage me from complaining. They over charged me by hundreds or thousands of dollars and refuse to give me back a nickel.

If you can send email that would help me to [protected]@SeekPhone.info or visit the site and use the contact form -- http://SeekPhone.info, I would very much appreciate it. Many people have complaints, but none have contacted that mail address yet.

I have assembled some information and am working on more to establish that my various complaints are not particular to me. Bell has a long-standing pattern of such abusive behavior going back at least a decade.

The BBB (notorious for NOT listing complaints against companies), shows hundreds of complaints against Bell. It gives Bell its lowest rating (F) of its thirteen different ratings. Amway, a company with a less than spotless public record has the highest possible rating (A). The number one complaint at the BBB is over billing.

I am looking for any material that people can supply that might help me with my claim and in particular to establish Bell's pattern of overcharging and dealing in bad faith. Any information you can supply as to the nature of the complaint, the investigation and resolution (if any) would be very much appreciated.

Just an Email with your story (mailto: [protected]@SeekPhone.info) would be helpful.

None of the agencies charged with oversight is doing its job, as far as I can tell. There are plenty of agencies that should have stopped this behavior and there is plenty of legislation to do it with. Despite that, after ten years of this, it goes on.

Here is an older CRTC decision that clearly shows that despite the obvious bad faith on Bell's part (you can see background at PIAC's site), the CRTC was unwilling to make a decision that would act as a deterrent to future abuse. The decision they made here still left some of Bell's victims over-charged. I would not be going to court now if the CRTC had done its job, because Bell would not have over-charged me in the first place. It is decisions such as this that has made illegal over charging a money-making proposition for Bell. (sic -- in one court decision, DeWolf Vs Bell, they were found to be in violation of the criminal code)

http://liveweb.crtc.gc.ca/eng/archive/2004/dt2004-8.htm

For Bell, cheating customers is a net profit making activity even though they officially lose some (all as far as I can tell) of the formal challenges made against them.

Note that I contacted the CRTC quite some time ago with my complaints before during and after filing my claim against Bell. So far there has been no response at all from them.

I also contacted a cynical body (CCTS) that claims to be an impartial body that accepts and mediates complaints against a group of companies that includes Bell. It is funded entirely by the group it is charged with overseeing. Their (untimely) response to my complaint was to send me back an Email asking me to enter into a legal agreement before they would investigate. Whether by accident or design they sent me back a PDF file with their claim set up, with part of my information missing, part incorrect, and a status of
CLOSED. That is, they had closed my complaint prior to investigation.

Bell has a very well documented habit of essentially 'negative option billing' customers such as me. It is completely outside the bounds of acceptable business behavior. It would never be tolerated from most businesses. Bell, without my knowledge or permission, simply changed the rules by which it billed me and started billing me more than ten times (more than 100 times in one instance) the real value of what I was getting. This is a very common practice with them. In my case, it was contrary to an explicit agreement. However, I submit that no customer should ever have to continuously monitor a vendor to prevent the vendor from deliberately cheating them by suddenly over-charging, contrary to their original agreement. Bell is absolutely notorious for this.

Please be one of the few people that actually responds in a timely fashion. So far, despite plenty of postings and contacts to various people and agencies only two have responded. One was a columnist who has had numerous complaints sent to them about Bell and the other was someone who successfully sued Bell themselves. They are being very helpful. However, I am expecting Bell to defend very aggressively and would like as much evidence as possible to increase my chances of an award for punitive damages.

In my complaint, which is typical of complaints against Bell, Bell promised me a thing and delivered something else. They also promised me a price and charged me something else. When confronted the first
time, in 2005, they gave me *some* of my money back. The second time they did it, they offered me no compensation at all (it's worse -- see below).

Bell uses a variety of noxious practices. I would very much appreciate it if people could send along any stories and/or supporting material that would help me to establish this beyond doubt. These practices include:

# Improper Charges

# Cutting off Service

# Unauthorized Billing Increases and Changes.

# Threatening to cut off service resulting in fees (this is disallowed by legislation, but they threatened to do it to me anyway).

# Refusing to give a street Address and contact information. I was actually unable to ever get the name and street address where I could provably deliver court documents. I ended up delivering them to a Bell Store and half expect Bell to claim it never was served.

# Deliberately unpleasant/frustrating customer service. In one case, someone claims to have spend a thousand hours with them. I personally have had several weeks of time wasted and the number
continues to climb.

# Attempts to Frustrate -- "Customer Avoidance"

# Charging without consent. They just change the rules and slap the charges on your bill.

# Passing the buck in a deliberate effort to frustrate complainants.

# Over billing and billing issues

# A policy of aggressive upselling that includes complete falsehoods about the service offered. They do this as a matter of course constantly while pretending to deal with a complaint.

# They have policy of misrepresentation. For example, their bills read 'savings' highlighted and circled when they are charging the maximum rate -- ten times or more what customers usually pay. This is one of the ways they manage to over bill and get away with it for so long before people notice.

# Offering and charging for wrong Internet speeds. This is a particularly egregious practice. They offer and charge for 3-6Mb service on lines they know can carry much less. In one case personally known to me, this went on for years, during which the client complained. Bell finally admitted that the speed being charged was not possible on that line. No refund was offered.

# Harassing Calls -- Despite telling me on three different occasions *NOT* to pay my bill while they 'investigated', their collections people repeatedly harassed me. I am not alone in this.

# Offering fake reference numbers or refusing to give any reference that would allow you to prove a call took place.

# Constantly Broken Promises (more than a dozen in my case)

# Wasting customer's time

# Billing for services not installed. Some have been billed for services they did not even get and were still refused a refund.

# Broken refund promises. It is typical to initially offer a refund, 'up sell', provide and bill the 'up sold' service (but sometimes, as in my case, not even the one promised), and then deny a refund offer was ever made.

# False claims of 'investigations'. As in my case, people at call centers say they are starting an investigation when they do not even have the power to make notes on the file.

As you can see if you look around, there are many complaints similar to the above about Bell. However, I cannot thus far get any of these complainants to contact me directly so that I can make a credible claim in court that I have first-hand knowledge of the problems not being limited to me.

If you have a complaint about Bell, please get in touch. Whatever the court will allow me to publish, I will so that that you will have a better chance at getting some of your own money back.

Read full review of Bell and 13 comments
Update by Bob
Mar 30, 2009 8:04 am EDT

I just want to make note of the following:

I have been in touch with someone who was successful in litigating against Bell. From my conversations with them, it appears that feedback from others is a 'make or break' for punitive damages. I have to conclusively show that Bell is doing this a lot and that it is deliberate, 'willful' and essentially requires punitive damages as a deterrent.

I did not know this, but it is possible to take such a suit and switch it to a class-action in a higher court. If I get enough responses from people whose experience is very similar to mine, I will consider this. I will certainly keep track and if I get enough of one category I will inquire what can be done for people in that category to form a class-action. I can not speak much to the probability of success except to make note that it definitely exists, has been done before and in recent years there are a couple of Supreme Court precedents that provide key elements of a successful claim for large punitive damages.

This has cost me so dearly already that I doubt I will be able to find the fortitude to move to a higher court myself. However, if I am successful, it paves the way for others to follow and makes gaining punitive damages more likely in subsequent cases.

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purplejay
, CA
Mar 27, 2018 5:18 pm EDT

I was with bell for several years .I always pay my bill's on time and was even $500 plus in credits on my bills. then one december i went to mexico on vacation . i had turned off my phone, removed my SIM card and locked my phone in my safe at home . went on my trip and came back a month later.when Januarys phone bill came in instead of my$500 credit on my bill I had a $1500 phone bill and a cancellation of contract .I phone bell and tried to talk to someone but had no luck in resolving anything.for many mouths I called and tried to work this out but no one would or could figure out why this was. finally I talk to someone a year later and they said that they were sorry and would dismiss all charges.so I though finally it's over.then I got a calls from collects agent saying that I owed them $2747.58 that bell had claimed against me.now I called bell and they said I had cancelled my phone plan and was charged for the remaining months.then they claimed I stared another phone and cancelled it too. I never stated nor cancelled anything . now I've got this claim which is ruined my perfect credit and has caused major heath issues in my life from stress of this whole deal. can someone please get hold of me and tell me how to take proper legal action against these crooked sons of ______.my email is jasonhub97@gmail.com.

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Melchie
, CA
Aug 23, 2018 10:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of purplejay

Hello, have same billing issues with bill. Closed my account 2 months ago, received a final billing and paid it in full but the other day i received a bill for $223 plus for the internet modem. I have returned eveything 3 days after i cut my service with them together with 4 receivers in 1 package.if they receive some, y did they not receive the internet modem.just wondering what happen with the issue you have with bell?

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CanadaGlen
London, CA
Dec 11, 2013 5:40 am EST

I have just been what I'll call served from a collection ( D & A Collection - Calgary aLBERTA )

It is over a cell phone from Bell Canada. I owned a farm north of Iron Bridge Ontrio ( near Sault Ste Marie )
but have always lived in London Ontario. Rogers does not have access to the closest cell phone tower near the farm
so being a Bell Controlled tower, I contacted Bell Canada in an Online Mode.

They did not have all phone areas in their drop down list, so I used their online cistomer service to do it right.
I was told to use Sudbury Ontario AND customer service was required to verify ALL information, and would get a proper
Phone number for an Iron Bridge Number.

Without contact, they started billing me for a phone I did not have and sent me a phone with a Sudbury phone number.
I contacted them again and they basically blew me off and hung up the phone when I asked for a supervisor.
They claimed everything was my fault and I'd have to pay them to correct the number. Anyone phoning would be paying
long distance charges.

Used the internet customer service. Very similar situation, but apparenting they didn't know I could cutand paste the
conversation to a file on my computer.

I tried other times to solve the situation but they similar results not being allowed past their customer dam.
I told them their service was unacceptable and wouldn't pay for it. They claimed I had already gone by their date of return,
based on the date me initially contacting them.

So they cut off the service, sent no bills to where I live and never contatced me again until this collection agency started phoning and
harassing me. I told them my story and they didn'y care. I was to pay them no matter what Bell Canada did. They claimed it was me not co-operating and Bell Canada had done all they could for customer satisfaction and I had never contacted Bell Canada.

I don't want to go to small claims court but will. Just more agony. Is there a smarter way ?

canadaglen@gmail.com

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Ira Abbott
, US
Nov 27, 2012 8:38 am EST
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BTW: I moved here from the states - the collusion and lack of oversight of telecom in Canada is rediculous. Canadians should be ashamed for letting politicians, CRTC and big companies run rampant over them. This type of abuse is the tip of the monetary iceberg - service itself costs much more than in the states because of the collusive oligopoly which is the telecommunications industry. The same is true of gasoline as well - price fixing which would be illegal under anti-trust laws in the US is common prtactice in Canada. Canada acts liek a third world nation with regards to corporate collusion.

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Ira Abbott
, US
Nov 27, 2012 8:29 am EST
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They charged my mother-inlaw for years of internet service never installed, after repeated compalints, they credited 3 months and closed the file, claiming that POA is responsible for monitoring their mistake. This calls under the charging for services never deliverd catafory. She was a loyal customer at that address since 1968 and they had no problem treating her in a manner that would be considered fraudulent if perpatrated by an individual.

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samwsbell
, CA
May 18, 2012 1:23 am EDT
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Check this out - http://www.worstcanadianbellservice.com/

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Sasha230
, CA
Mar 09, 2012 3:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been a loyal client of Bell, but I do not trust them anymore. They have made it a rule to break their promises, and also to over bill me more and more each month.
Recently, when I complained to their billing department, they presumed the client guilty! Then, they checked their records and found the proof about huge mistakes of Bell employees. Yet, they have not even apologized to me. Over a month later, they still have not corrected their mistakes, although their supervisor promised to do it immediately. I have never encountered such disrespectful treatment of clients in any other business in Canada.

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D. Le Page
Montreal, CA
Nov 03, 2011 4:24 am EDT
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I am being over-charged by Bell; they also recently told me that someone else's bill had been credited to my account by mistake. I asked them how much I owed after that and made the payment in full. Now, a few days later, I have just receive another bill ov over $600.00 from them. Not to mention a few weeks since I made that final payment, I had paid 350.00. I only have Bell and the Internet bundle. I am not sure if they are committing fraud or if it is an outsider. I had to work to-day but will call them to-morrow and demand an audit or threaten to sue. Not sure what I should do. They also threatened to suspend my service in the same letter. If there is a class-action suit, let me know and I will gladly sign up. I am not sure how much money they have over-charged me altogether since I do not know for sure how long this has really been going on.

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Ken55
Hamilton, CA
Mar 04, 2011 11:20 pm EST

I've been cancelling my service since December, but they're still sending bills and auto paid from my credit card. They refused to pay me back at once when I asked for, not until I get my finalized bill and have to wait for 6-8 weeks. It was actually their fault not closing my account but I just can't get back what I've paid extra.

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ShawnS
Kingston, CA
Jul 28, 2009 7:29 pm EDT

I have been paying for Bell Sympatico's top DSL service since I came to Kingston, ON in 2007. Recently, I complained to colleague that my DSL has always been slow. He suggested I run a DSL speed test at DSLReports.com. I ran the tests and showed him the results. He indicated that the results from the speed tests showed that my DSL speeds were significantly slower than they should be. I was getting 450k down when I should have been getting 5gig with the package I am subscribed to.

I contacted Bell support and told them that I thought that my DSL speeds did not reflect the service that I was paying for. Bell quickly identified the problem. The phone number that had been assigned to my Sympatico account was not the proper phone number. The Technical rep told me that the problem with my DSL speeds would be cleared up once he put the correct phone number in. Three days afterward my DSL was indeed working as per my subscribed service. I again contacted Bell and asked what they intended to do about compensating me for the 3 years of charging me for a service that they never provided. The Bell Service Rep, and then the Bell Service Rep Supervisor both told me that without a point of reference as to when the service became unsatisfactory, they could only compensate me for one half months internet. I told the representative that the point of reference was at account creation when the Bell rep assigned the wrong phone number to my internet account. He disagreed re-offered to credit me one half month's service. He gave me the address to make a formal complaint to the General Manager at Bell Internet Client Services in Ottawa. He also told me that because I had never complained about my DSL speeds to Bell support prior that they could not identify when the problem occurred. Again, I informed him that Technical Support indicated that the problem existed solely because the wrong information had been entered at account creation, and thus was his point of reference. He then told me that when customers get a new service that they should always check to ensure they are receiving the services they requested.

It was only by chance that someone more technically inclined than myself was able to identify that there was a problem with my DSL service in the first place. I had always assumed that my Bell Internet DSL was of poor quality because of how slow it had always been. I requested from the Bell Credit department compensation for the years of service that I was charged for, but only minimally received due to error on Bell's behalf and was again offered one half months worth of internet credit. I found this to be unacceptable.

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Naomi
, CA
Apr 26, 2009 3:41 pm EDT

Try checking the calculation of the taxes on your bill. They have their own system of "rounding up" sometimes two places. I have contacted the different government agencies involved and they agree Bell is in the wrong. I haven't had the time to follow up on this. Both officials I spoke to "unofficially" recommended I file a class action suit. If only I had the time...

ComplaintsBoard
J
3:32 am EDT
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Bell billing and call waiting disconnects other call holding

Over billed many times, offered same rate to be billed as Rogers is offering to go to Rogers services. Bell says will do the same but does not.
Every 2 months or so I have to book time off to call and be on the phone with Bell Headoffice to get these billing fixed repeatedly.
They now deny the offer, tell me Im billed at higher basic rate, when it should be lowest rate.
I have services of hearing other people on my line, I have recorded some conversations for proof I can hear deals about investments, credit cards, people talking of someones funneral, someone speaking of art work being bought, and another lady talking of investments and work being done at Rhona as in rebuilding the building there.
This is redic, lack of privacey and lack of faith in Bell more and more. I can not stress enough to complain and call the head office and demand compensation for bad lines, over billing - it would be fraud if they took more money from your bank account then you had agreed to with them monthly - but they try.

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A.Guy.From.London
Sudbury, CA
Aug 20, 2010 4:26 pm EDT

You should look into TekSavvy for your phone and internet, with long distance only being 3 cents a minute. I have them and can't be happier, aside from the fact that they're reliant on Bhell for dsl. But, I think they have cable internet available in the K/W region now. Might be worth checking out.

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8:51 am EDT
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Bell constant billing errors

We have been customers of Bell Canada for approximately 32 years. In the past we just had phone, so life was simple. Now with the addition of Internet and TV services they can not seem to get the bill straight. This has gone on for about 10 years! I talk to them about 5 times a year to get things straightened out, and have all types of assurances that it will be taken care of, but...the same thing happens over and over. Do you know if you have "Bell One" billing you have to talk to three different people if you have three services. In todays tech age does that make sense? I wanted to write to a person on the Management Team. Do you think I can find a name anywhere? NO! The most recent CEO has left, for greener pastures I am sure. I can see by this complaint page that I am not alone...We are way out in the boonies, so we are captive consumers. As soon as there is something else for us I am GONE from Bell Canada.

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Beverly Fisher
, US
Apr 21, 2022 5:45 pm EDT

Bell is the worst. I had bell mobility and my mom cancelled a few times and yet we kept getting a bill saying we owe them. They never take responsibility for nothing. We have receipts saying we paid and yet u owe them. Money Hungry. And if u don't pay they threaten u to put u in the credit bureau. With all these complaints they should be investigated

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Mel Dale
, US
Jan 06, 2020 3:31 pm EST

I do feel a class action suite should be charged against Bell. They keep changing the billing with out any authorization. I switched from Rogers and I am sorry because I didn't have to fight with them every time it comes to pay.
I have 29 hours of tapes of all my problems with Bell that I maybe sending to the right DEPT>

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Joel Verreault
Toronto, CA
Jun 15, 2015 7:35 pm EDT

Customer service is terrible. I don't understand why a new customer is treated better than an existing customer. Ridiculous business practices that require you to quit your service in order to be treated well.

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StilesBC
, US
Feb 19, 2016 2:30 pm EST

I am exploring my recourse to sue Bell Mobility for fraudulent misrepresentation. I took out a dual phone plan, and subsequently wished to have the second phone separated from my account. Upon the other person failing a credit check, no notification was given to either party, so bills on both phones kept accumulating on my account (I hadn't built enough trust with them yet, to go on automatic billing). When I called to resolve the issue, I was told that if I paid the balance that was due to my line specifically ($396), the other party could pay the remaining balance of $216.96 and complete the "transfer of responsibility." Upon that person calling, despite passing the credit check this time around, they were told the opposite. That the entire bill had to be paid by me first, and no transfer could occur until that had happened. Effectively, I had been lied to in order to induce me to pay a large chunk of the balance. From my understanding of the law, that is fraud.

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CanadianJedi
, CA
Nov 10, 2015 5:47 pm EST

BoycottBell. I have dealt with them and worked for them and am now in depression and anxiety for all the nonsense that they let not just customers go through but even employees. They as a big company think people are disposable.

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Olga1975
, CA
Mar 24, 2015 6:10 am EDT

Bell is the worse company in the world! I've canceled my TV and internet with bell back in November of 2014, come December I get a bill for $288 saying I went over my usage ? I haven't been using bell for a month, totally disconnected and joined Rogers, January comes I get another bill for $188 dollars, so I call them and keep trying to tell them I've canceled my services with bell two months ago ! They told me NO, you did not cancell, we have it on file ! I said "well I have a confirmation number and ID badge number of the lady I spoke to...put me on hold...he comes back and tells me : sorry she's no longer employee here ! I'm like so what ? I've canceled my services two months ago and where did you get $188 from ? Blah blah blah ...February another bill for $126 dollars ...I'm thinking " is this a joke" ? Called them again, oh sorry mam that's for cancelation fees and this and that and yesterday I get another bill for $90 dollars ! Called them again " cancellation fees again" if I don't pay my last two bills they will send it to collections agency and I will get a bad credit ! Treat ! Isn't it ? What should I do ? I've payed over $400 dollars to those lying Cun...s for something that I have not even used !

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EugineK
, US
Aug 31, 2018 3:34 am EDT
Replying to comment of Olga1975

I have a similar issue with Bell... I wish I read this post a few years earlier! Nothing changes with Bell Canada! Class action?

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Sue11
, CA
Oct 25, 2014 4:26 pm EDT

I am not happy with Bell at all . Every month different bill . When you call them and they correct the balance next month they added as a balance . You have to talk to three persons at least and every time you have to explain over and over and the big problem the software of bell change any discount they give you when you sign the contract without any notice .NOT RECOMMEND

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Lindshopewalsh
Toronto, CA
Feb 13, 2013 2:29 pm EST

When I signed my contract in May 2012, I informed the rep that I would be moving to Dryden in February 2013 and that I would be traveling there all the time. He said 'no problem" bell canada offers service in that area. Well when I went to Dryden over Christmas imagine my surprise that not only was there no longer service available in Dryden but there was no longer service available from Sault Ste Maire TO Dryden. That is more than 12 hours on the transcanada highway with no service. They have told me that according to their contract they don't need to guarentee service anywhere, but I am required to pay my contract or my bill even if I am not being provided with service. They have also informed me that Bell reserves the right to charge any fees regardless of whether these fees are in the contract or not. So they don't have to guarentee service and they can charge any fee they like whether you have agreed to it or not. This confuses me because it's not on the terms I agreed to. How can it be legal to have someone sign something without giving them all the pricing information? Also, because I have posted about this on facebook, my comments have been deleted AND my ablity to comment has been disabled. Does this sound like something an honest company would do?

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mo23
Ottawa, CA
Feb 07, 2013 2:39 pm EST
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the same thing happened to me. But wait. I am now dealing with a 16 dollars charge they have out on my bill because of a late fee. yes, they charged me a late fee for a charge that they were not supposed to have on my bill. yes, they cancelled the 790 dollar charge for the PVR, and now I have to fight to remove this. I have been on the phone 40 minutes, and my call has been dropped twice

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SimonRosie
Maple, CA
Nov 15, 2012 6:01 pm EST

I am extremely upset and have spent the past four months trying to settle my closed account. I moved my services because where I was moving to did not offer internet so needless to say I cancelled my services. Moved June 22nd and on June 25th returned all of the equipment in the boxes provided and took them to the post office, got a tracking number/receipt and was on my way thinking everything would be done. Received a bill the following month with amount owing $790.00, called Bell right away and was told not to worry about it as it would be credited once everything was processed. Ok, so I've made several phone calls and put through to so many people and each time regurgitating the same privacy questions. This whole process of being put through to so many people and telling your story over and over again is enough to put you over the edge. Oh, and most times I was connected to the wrong department and couldn't even talk to someone as now my account is put through to selvedge, which is an internal department who you need to speak to regarding your account. I explained not once but at leat 6 or 7 times the whole story of returning the equipment and they are still sending me overdue bills. Each time, don't worry it will be credited. Well, it is now November 15th and I had to go higher and higher to get this resolved. I spent two hours and a half on the phone this afternoon at work on company time dealing with this same issue because now it has gone to CBV collections, an external company. Isn't that just great service, work your whole life doing the right thing, paying your bills on time and Bell Canada can't get their act together and now it's going to affect my credit rating. No wonder people are leaving Bell everyday. They should not be allowed to do this and if they take someone to Collections, at least let them know ahead of time. I have a good command of the english language and I'm educated but what about those individuals where english is their second language or they for whatever reason can't defend themselves. How can Bell take advantage of people this way. I can't even tell you how upset I am that my privacy and credit was compromised. I did eventually, well hopefully got things resolved today but the emotional upset, hours spent on the phone and wasted hours on company time does not make up for "I'm sorry" They need to come up with a better process where the consumer doesn't have to pay for their lack of competence and especially take more care before taking someone to Collections.

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Bell plan altered

We've been bell customers for 5 years. Originally we were on an AMA plan giving us everything we needed. When we foolishly upgraded our phone, the AMA plan was not available, but we were given one that was supposed to be the same.

However, items on the plan were marked as promotional for one year, instead of the entire length of the contract. Following one year, we are now paying more then we originally agreed to.

Customer service representatives do not listen, do not give you the benefit of the doubt, and are actually outright rude. One asked me to produce the contract, and even offered to cancel my account (for $300!).

I highly recommend avoiding signing any contract with bell. Our next cell phone will be Pay As You Go.

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Steven Carr
, CA
Mar 19, 2009 6:14 pm EDT

I am the original poster, and just wanted to provide an update.

After contacting the BBB, my problem was sorted out without any issue. My original plan was reinstated for the length of the contract. I am very pleased with the response, and only saddened that I had to take it up with the BBB to have bell correct the problem.

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Bell awful billing system

I've been a B(H)ell customer for 4 years now (and I regret it). Last Jan 25 2009, I called Bell to cancel my satellite subscription. The guy I spoke about it told me that they are billing me in advance, and in this case Im paid till Feb 25 2009. So I agreed to the guy that I want my service till Feb 25 only, since im paid till that date. Now last Feb 23 2009 I received a new bill for the cable subsciption from Feb 25 to MArch 25 (advance payment). On exactly Feb 25 our cable is not working anymore, and I called the customer service that they're still billing me but yet no more service. Bell still insist that I still need to pay the charges...FOR ###ING WHAT!.I dont have the service anymore...Now every time I call bell they just pass me to 1 person to another without any solution to my problem...

BELL REALLY SUCKS! WHAT KIND OF SERVICE IS THIS FOR A LOYAL CUSTOMER LIKE US...I WISH TO REPORT THIS KIND OF BAD SERVICE OF BELL TO ANY CONSUMER COUNCIL THAT WILL CAREFULLY LOOK IN TO THE MATTER.

I HATE BELL I WILL CANCEL ALL MY SUBSCRIPTION FROM THEM EVEN IF I NEED TO LIVE IN THE CAVE AGAIN...

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fauziajaz
Windsor, CA
Aug 24, 2009 12:14 am EDT

That' s 100% correct.

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Bell one bill bundle

I have signed up a one bill bundle with two bell products of Bell phone and Internet with a Bell Sales rep. The sales rep stated that to sign up a year bundle agreement, both products will have a $5 discount that total of $10 discount. However, the proper billing amounts were offered only for two months. The January 2009 bill, the $5 phone product was not discounted. I called the Bell and spent more than almost two hours, they stated that the bundle discount for phone only offer to the home phone instead of the resiental phone. However, it was not the sales rep told me when I signed up the agreement. The sales rep from home phone tried to influenze me to change to home phone to get the $5 bundle discount. I was very disappointed to the Bell Canada and of course I haven't move to any other agreement.

I just found that Bell Canada doesn't take responsibility for the promiss that the sales rep offered to me in this case. The billing department reps. are all sticked with the policy and haven't provided help to solve the issue that their sales rep created.

I will keep my promiss to finish the one year agreement and Bell Canada will loss my business forever.

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Tammyshular
Hanover, CA
Oct 24, 2010 6:01 pm EDT

I have been with bell for years, and I have the one bill with my internet/home phone and television on it-I was told i would save $5.00 off each service, I get my first Bill it is only discounted on my express vu, I assumed I misunderstood them so i never called, I just kept paying the bill. (I paid for well over 5 years with this one billing) I called last week because I felt i was over paying, the rep informed me if I changed to a home phone I could save the $5.00 off this service too? I live in my own home, what the heck phone service did I have, needless to say I was MAD that for years I hadn't been receiving a discount I should have been? I never did get an explaination why I wasn't receiving the $5.00 off my internet? So they techanically owe me $10 for the internet and home phone X 12 months/year X 5 years=$600.00 for the savings I should have been getting all along? I am not impressed!

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Gerv
, CA
Mar 05, 2010 7:56 pm EST

I can sympatise with you.I've been a bell customer for quite some time.I can can tell that they are more crooked than a used car saleman.They had my complete business ;home phone, internet, sympatico hd tv and cell phone.Recently I had to cancel my home phone and my Internet in order to teach them a lesson.They were ripping me off on the price of home phone at 58.00 dollar s a month.On my internet service I was quoted a price of 23.90 a month after threatening to go with Cogeco.So I staid with Bell.Well every month I had to call them to have my bill corrected as the bill was always more.On top of that they told me they would increase my download speed and instead it got worse.When I did a speed test I was getting a speed of .24 mbps.On top of everything I was suppose to get a monthly bundle discount of $5.00 dollars per service and nearly every month they omited one or two of the discounts.Now I don't have to tell you how time consuming it is to rectify these ommissions by bell.A word of advise to anyone dealing with Bell; watch your bill every month.

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Bell poor service; lying

This is unbelievable. I have spoken to several people at Bell who support me, and I have spoken to a couple people who have either transferred me out, or claimed they did not understand. IN the end, I am still nowhere, and offer the short version of my complaint:

Bell talked us into returning as customers on Oct. 21, 2008. This was a great bundle with phone, satellite, and internet. Within a few days of installing the satellite, we knew we were in trouble with Bell. First, they did not have the right channel package. I needed to call and argue, although not vehemently, I still needed to convince them that I was in this bundle with Bell, which consisted of basic satellite, and a theme package. Next the phone. This was just a joke; we could not get the package they offered. I think I called them three times over two days. Finally, there was the internet. Bell promised me 7 Meg downloads; now I know I would never get this. However, when an independent phone technician told me my line would barely handle half a Meg, and no way Bell could deliver, I had had enough of Bell, again.

Within the parameters of the contract, I cancelled within the 10-day honorary period, and by Oct. 28, 2008 had clearly advised by phone that this was enough. I told them Bell had not changed at all, and was still the awful company they had always been. Because I had cancelled within the 10-day period, I was told I would not be charged anything, and that I would need to return the equipment for the satellite, which I did. In total, we didn’t even get 2 - 3 days of this package. They cut my existing cable lines, and only succeeded in making problems. Never again.

Well now, Bell keeps sending me threats that they are going to send my account to a collection agency. Every month since November 2008, I get a bill, or a notice. I follow up and call the number given, and the person at the end of the line tells me I am correct, that they can see the contract was appropriately terminated, and that I do not owe anything. They advise me that the matter has now gone to an investigation, and someone will get back to me within 4 to 6 weeks.

This is Feb. 23, 2009. I am still getting threats from Bell. I get cutoff. They say they will give me the number I need to call, which only returns me to the collection people where I have started.

I don’t owe anything. The contract was terminated within 10 days, and the service was garbage as usual, but Bell will not help. All they do is plead ignorance, and threaten me. Thank God I didn’t buy any shares in this catastrophe. I am on my way to an ombudsman I guess.

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Ravi Malhotra
Mississauga, CA
Apr 19, 2011 4:09 pm EDT
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I fully agree with complainant. Same problem I have faced in month of Feb, 2011 when I cancelled the services within ten days of services. It was confirmed on 18th Feb, 2011 on telephone. However to my surprise I received a bill of $361.30.Which I flatly refused to honor and wrote a letter to Bell Canada on 4th April, 2011.
In response to which I got very funny letter dated 12th April, 2011 refusing to cancel my connection. It seems they are governed by Col Gadhaffi and their words are rule of law .It seems Bell Canada is running its own dictatorial regime where Consumer has no say. I am attaching copy of both the letters.
As per the agreement of Bell of Canada and law of Canada, In addition to removing of Disc from my premises which is occupying space of my house without my permission since 18th Feb, 2011, Bell Canada should pay rent for 3 months which amounts to $900.00+Legal expenses of $500.00.

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mad in simcoe
Tottenham, CA
Oct 06, 2009 2:10 pm EDT

I am having the same problem. They are polite but it is always could I put you on hold. I have logged almost 26 hours in to straiten my account with them. I switched to bell business and cancelled in the grace period. I have lost my internet for one week due to billings have had 3 disconnet notices for money I never owed. I am heading to collections for a 700.00 dollar cancel contract. I have been threatened week after week. I beleive in Canada a free country we are innocent till proven guilty. But we are not, we are complacent and have no way to protect out credit rating or our earned respect for paying what we owe and not paying for services not rendered. I have resorted to explaining to bell that a service not supplied is like buying $40.00 dollars worth of groceries and them asking to keep half cause they have a right. No one pays me for the 26 hours of calls since July. But if I do not persist I will loose my services and also my credit rating. I do not understand what they are thinking. But I get 8 to 10 pcs of mail weekly with out my PO Box which upsets the post office. I am getting my mail two weeks after a disconnect notice that I did not earn in the first place. I too was billed for internet that was high speed when the maximum in my house was less than light. They will only go back 6 months for the mix up. I have requested each month my bundle discount and each time I am told it takes 2 to 3 months. Then I call again. Now I am 18 months into this and they will honour 6 months only. This should be criminal where can you go and bill and get paid for money that is not owed just so people like me a single mom can protect her credit. I should change providers but I am under a couple of contracts and each time I call I think this is the end and why switch to inherit more problems. Maybe we should all join forces with our paper trail and fight for what I beleive is our integral rights in Canada. Frustrated and loyal Bell Client

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Bell complain on billing department rep.

I subscribed Bell Express VU 2 years ago and I'm glad I cancelled it last Sep. However, they still owe me $10.07 and I haven't received the cheque yet. Everytime they promise to send me within one billing cycle. So, I called yesterday and below is the complaint that i want to send to Bell Canada (I don't know how to complain to them directly):
___________________________

I'm writing this e-mail to complain your billing inquiry department, specifically a guy working there, whose name is Matthew. I called [protected] at 2:16PM eastern time on 2/17/09, so if the call was recorded, you can track who I talked very easily.

I was an Express VU subscriber, but I cancelled the account in Sep. 2008. There is a credit of $10.07 in my account and I was kept being told by your representative that I would receive the cheque within one billing cycle, but as of today 2/17/2009, I have NOT received it yet.

So I called AGAIN, and below is the main points that your representative (Matthew) indicated:

1. It's already in process to issue the cheque, but nobody knows why it has NOT been sent out yet. Probably because $10.07 is not a lot of money, if the money is $300 or $400, Bell would issue the cheque more quickly. (By Matthew)
Me: I was told the same thing every time. But when can I get my money back?
Matthew:I checked your account, the money is in process to issue. But nobody knows why it has not been out yet.
Me: Why does it take that long? Every time you said it's only a couple of billing cycles,
Matthew: Probably because $10.07 is not a lot of money, if the money is $300 or $400, Bell would issue the cheque more quickly.
Me(angry): Even 1 cent, it's my money. I need it back.
Matthew: ...

2. Probably you (the caller) need to talk a lawyer to get the money back. (By Matthew)
Me: I need to talk to somebody who can resolve this issue, if you are not, transfer to your boss
Matthew: There is no body here can press.
Me: If you were me, what should you do?
Matthew: Probably you need to talk to a lawyer.
Me: ...

3. You (it means the caller: me) are not the customer any more. (By Matthew)
Me: Is this the manner to a customer?
Matthew: Your account was cancelled, you are not the customer any more.
Me: ..., that's why I cancelled my account.

I asked to talk to his boss, and he transfered my phone call to a French speaking guy, how SMART he is!

Basically, since the time that I used your service, I have not satisfied with your customer service. However, I never imagine Bell Express VU's customer service representative would be that BAD.

He does NOT benefit your company at all.

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PIPAWARD
Oakville, CA
May 22, 2010 4:38 pm EDT

Most interesting reading. I just answered my telephone and spoke to someone promoting Bell Express Vu with a sweet package to bundle all my services together and only for today. I must say, the line we were speaking on was so bad that I had to ask her to pull on the tin can harder on her side to tighten the string. Sooo, once again. Rogers Star Choice. you prevail...Until a better service with a proper billing dept arrives in Canada. Then I will tell you both to freely copulate and go. Cheers

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Kavi2010
, IN
Jan 17, 2010 9:47 pm EST

I am an ex-Employee for Bell Canada Billing and I know what can trigger Sarcasm and Complaints but on the 90% calls that are heard its found that Customers Piss off the representatives to the extent that even human behaviour blushes . Sometimes they say " I understand why this charge is for, and the next thng that they say is but i still cannot understand the logic for this charge ", Now either english language needs to be redefined or people need to think before they say . There is hardly any person who has ever attended Mathematics Classes even in Kindergarten but they would still call up Bell Canada billing . People would never give the correct PIN Number ( If u r/were a Bell ExpressVu Customer u know what i Mean ) in One single go and expect that there is memory intelect to be atleast 1.5 times greater than Sir Albert Einsteins' then I guess words is not the appropriate medium to express ur feelings . People call up saying " I should be getting blah blah blah promotion ", but they would not check the Eligibility of that Promotion and would still expect to get that promotional credit, which is really sad as Reps have to explain to such intellectual section of users why they are not eligible and then deal with the verbatim following the explaination . Sometimes people would simply say " I want to Cancel " and then when offered discounts suddenly decide to stay back which is a sheer contradiction, In other words when people say " I want to cancel " what they actually wanna say is " I wanna some sort of unjustified credits to be applied my billing for the next 1 Or 2 Years " . People call up Billing because they consider that they should get service " for FREE ! " . The Common First Liner that can frustrate any rep " I can't understand ", Now the obvious tiggering point would be if u can't understand u need Counselling, and not calling up service provider's and becoming a pain for them . I Know that People would talk about Principles and Policies and still want an exception or they will revert back to natural trait of simply " CRIBBING " . YOU CAN DISCUSS AS MUCH AS YOU WANT ON DIGITAL FORUMS AND ON COMPLAINT BOARDS BUT UNLESS CALLERS( CUSTOMERS ) CHANGE THEIR MINDSET AND HAVE A NEUTRAL FRAME OF MIND AND UNBIASED NATURE OF SEEKING HELP BEFORE CALLING CUSTOMER SERVICE ALL EFFORTS WOULD BE FUTILE .

" If u chase excellence, u often get Success "

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OmnimodisZ
North York, CA
Jun 27, 2009 3:43 pm EDT

Hong! Contact the Better Business Bureau right away and initiate an official complaint. Nobody has the right to treat you like this, especially a company that willingly took your money and who would send the credit colletion after you for even $1.00! I remember that once I overpaid my MasterCard balance and then I closed the account - and they sent me the "credit" they owed me, automatically, which was not even $8. That was great service! The point is, it's your money, not theirs, and it's not the amount, it's the principle! CALL BBB! To anyone thinking of going with Bell, just know that they really mess you up and they will not treat you right. Go with Cogeco (amazing, world-class service - both technical and customer service!) BTW i don't work for them.

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wayne
gjk, CA
Mar 19, 2009 9:09 am EDT

bell is terrible, they owe me 75.00 and i was told the same thing, if your thinking about sat tv dont call bell!

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Bell faulty phone- poor customer service

we have a small business and relied on Bell's expertise to recommend various plans to suit our needs. The land lines have been ok however the cellular phones and plans have been a nightmare. We have been with them for 4 years our average phone bills are over $1000 per month. The cell plan has been changed many, time as every60-90days we get a call about a new plan that will save us money however it never does and just jabs us for a new connection fee. The new guy can never explain why the last guy offered this plan but always has good reasons why it should be changed. We have 4 cell phones on the plan, 2 of which are blackberries and that costs us around $300 per month. We just got the blackberries less than a year ago and had received a $400 credit for each phone ( as we kept our old ones for 3yrs) and I sure they wanted to get us to commit to a new plan. They also recommend extended warranty... Both phones have been acting up, One more than the other. The screen has numbers pop up and the roller does not work properly or at all and when this happens the only thing you can do is take the battery out to shut off the phone. I brought them to a Bell Store at Mapleview Mall in Burlington and was advised that they had several problems with these phones and hence changed the design but they could not do anything as we had purchased in ancaster which is a PRIVATELY owned store. The guy told us to bring to Ancaster store and get them to return phones, I did this and they said we would nto get replacements as when they took back off phone there is a tiny piece of paper that was showing red... or signs of water damage? We could not use warranty and extended warranty was no good either. They said that they have had other customers with same problem but and that swear no exposure to water but that BELL CANADA will not reimburse.
How am I sure that this is not something that is a manufacturers problem and just caused by humidity or condensation or maybe taking back off phone and touching paper caused this problem. Bottom line is that we have spent thousands and even purchased $300 for warranty that is of no use..And Bell in it's infinite wisdom is treating us like we did something wrong, when I have been told by 2 Bell people now that this last phone model is not a good one and they have had issues...

Has anyone esle has this issue?

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AngryAsian
Richmond, CA
Apr 07, 2010 1:56 am EDT

Vancouver, Richmond, British Columbia, Canada

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AngryAsian
Richmond, CA
Apr 07, 2010 12:29 am EDT

i purchased a phone last weekend while finding out there was a defect on the batter cover (nothing big) so i go back to the bell store i got it from asked if they could fix it or not and i got a. "This little bump? dont worry about it its fine theres nothing wrong with the phone right? SEE its ok. Even if we wanted to help we cant, please call up to bell to see if they can help you with this." so i waited till monday because bell doesnt open on sundays and was told by the operator. "WHAT? they refused to do a buyers remorse with you? Bring that phone back to that bell store and tell them to call up here" so i did and i was told the battery cover smelled like smoke and they werent able to to swap it with me, WITH OUT CALLING THE OPERATOR... Then after i was told i could go to any bell store and request a fix or swap all told me the same thing we cant do this or "this is a corporate company we dont deal with anything from private dealers" or " this is a private dealer we dont deal with corporate company deals" so in other words i was screwed over...

And i have to say this or i wont feel better... ### BELL AND THEIR RUBBISH SERVICE...

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Bell poorest of poor service

Bell has the poorest of poor customers service and billing. Can anyone name a class action lawyer who will stand up to this farce of a company. We have been with them for almost one year a collectively every bill of ours is over 200 per month. We run business from this phone as they are aware this is a business line. They have a new policy (they say that they cut off a phone bill at 150.00 and for 10 months now we have been on time everytime they send a bill, but they will issue a bill date of the 25th of every month. On this day electronically they shut our phone of because of billing maximum. But they shut this off on the 25th (before we get the bill delivered) they shut the phone off like we are neglegent customers. They have been given the heads up theat our bill is consistantly over 200 every month, but still say they have this system that they cannot control. Sufficed to say, on January 25th, one of our potential clients (a Realtor) tried to call us tonight and because it said our phone was temporarily out of service, he had decided not to use our service. This is a 3000.00 dollar hit to us and we have just had a baby not only three months ago. What does the mighty screw up of a cell service company do about it. Nothing.

I wonder how Bell, the Giant screw ups will straighten this out. Probably treat us like any other customer and tell us to try to keep more current to which we do. Without having a credit to the (overpaying) they are defaulting on their contract.

Any help you can email us at [protected]@vipnetdirect.ca for help or advise.

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CRAadmin
Brampton, CA
Sep 24, 2011 12:51 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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Bell corporate plan changed to share plan, with mis-representation

Bell Canada Complaint:

I want to share my disappointment and dissatisfaction with service provided by Bell Canada.

I was frequently getting calls from Bell Canada representatives for the renewal of my cell phone contract and they were offering different promotional plans. On Jan. 10, 2009 we visited to a local Bell world store in Woodbine centre, 500 Rexdale Blvd. Etobicoke Ph # [protected]. We were looking at different display phones, a Bell rep. Christopher Williams asked for our current plan – he got our cell numbers and looked at our current corporate plancdetails. He said he has an excellent cheap family plan for us. He asked us to get a “Share Plan 200” with 100 bonus minutes, all incoming call free (he said coming from any where in world; later I found that was totally wrong), Blackberry 8330 he gave us for $49.90 (other Bell World Stores are giving that phone for $0 with 36 months contract). On my cell phone he added “Data plan” which I don’t need. He asked us to get a new cell phone line (with a free cell phone) for my wife. He said he confirmed with Bell Canada that there would not be any penalty to cancel my wife’s old cell phone line (contract expiry: 26-April-2009). But when we called Bell to cancel my wife’s old cell phone line, they said we have to pay $100 penalty to cancel it before contract due date. We have not used my wife’s new cell phone, even for a single minute. On 12-Jan-2009, I went back to Bell World’s same store to return my wife’s new cell phone – they refused to take it back and told me that if I want to cancel that line, I have to pay $400 penalty. They wasted my 3 hours there and then they offered me a cheapest Bluetooth for free. On 19-Jan-2009/monday, I went back to return that blue-tooth; I brother has bought a similar one; it has very poor performance. They did not take it back; they told me to keep it until a technical guy name Jason will come back from his vacations; last week they told me that Jason will be back during week of 19-Jan-2009 & he will be able to help to change our plan back to “CORPORATE PLAN” (we want to go back to our original “basic voice plans”, without data plan).

I am very frustrated and disappointed with services provided by Bell Canada. Please help us, we want to go back to our he “Basic Corporate Voice-plan” (NO DATA PLAN) – we can’t afford to pay extras for data-plans; we don’t need any email/text message access.

Many thanks and Kind regards,

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BellSucks4Sure
London, CA
Mar 14, 2010 4:01 pm EDT

Once you go [...] you never go back!

Rogers customer service/plans suck but the network is 100% better.

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Bell - worst company ever

Over and over people are abused by Bell Canada. Why is it allowed? I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract...

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Bell over charging

Well I have read alot of the complaints but here is one for the books. My daughter and her boyfriend are currently separated due to military training. Boyfriend buys a new lap top so they can keep in touch. With the laptop he buys, from Bell, the internet service at 50 dollars a month. He had to pay 500 deposit 299.00 for the service and then got a 250 dollar credit. Go figure. He signed up for a 50dollar a month service fee and a 59.00 set up fee to be paid on his first invoice. The service was purchased in Quebec on 7 November 2008 and when he was sent to New Brusnwick ion 15 November 2008, Bell cut him off. No notice nothing. The kids figured because Bell is not in the maritimes they could not connect. SO for 2 weeks his service worked. Today the 14 January my daughter gets a on-line invoice from the Bell company/Credit collection agency for get this $8, 500.81. Thats right eight thousand five hundred dollars and eighty one cents. She is floored. She tried to call the company but after being passed from one operator to another they finally told her that since it was not her service they could not give her the information. So lets see how do you get in touch with a boyfriend who is in training in another province. Finally after making the necessary phone calls the boyfriend gets ahold of Bell and they tell him "Oh it must be a mistake as they bill is for a company and since he is not a company he can forget it." They (Bell) are told to put the girlfriend on the access to information on his account and they agree. Daughter calls Bell back to get information and they blow her off telling her she is a liar and that no one called for on this account and that the boyfriend will need to get a lawyer to straighten out Bells mistakes. So if this does not beat any complaint I do know know what will.
Bell can take the service and ...stick it where the sun don't shine.

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Update by pissed off mom
Jan 14, 2009 9:18 pm EST

I just hope the companies who collect for the service they provide or do not provide realise that WORD of MOUTH is the best advertisement they can get. Bad public perception can really hurt or hinder a companies reputations. They should all start to sit up and take notice that they could be on the next chopping block for business that go under due to public pressure.

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Rodney Marois
Peterborough, CA
Aug 18, 2014 9:02 am EDT

Bell Canada has over charged my home line for a long while my bill was suppose to be under 100 a month with call answer call block and call waiting. seams to be for months it was over 150.00$ I got sick of it and my Trustee got sick of it. We went with another provider for a reasonable $ but 911 would not work if lines are down and modem was down as well. so I am now with Nexicom I love it.

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Meisso
Terrebonne, CA
Dec 18, 2009 2:04 pm EST

I am writing to express my disapproval with the service that Bell Canada recently provided me. When I accept to get Bell TV Satellite service, beside the current, home phone, high-seeped Internet, I expected it would be done completely and professionally. However, Bell service was as neither had I expected, nor as Bell Canada’s representative described it would be, alongside with overcharging and doubling my bill.

Bell Canada is over charging me for the satellite services in 2 years period of amount of $184.39,
Bell Canada sent me a letter back in July 2009, to invite me to use their satellite TV of (211 channels, for $13/Month with a contract of 24 months, on a bundle deal, as I am a customer with Bell Canada for home phone and high-speed internet.
When, I called to sign for the TV satellite service on the phone; also, they told me “over the phone” and it is showing at bell web site, that by buying the HD receiver at $199, I will get a credit of $100 on my very first bill, which it did not happened.
When I received my first bell, it was overcharged ($25/Month, after the bundle credit) which is not accepted

I called bell Canada, “Multi products department” they told me that letter is only advertising to get new customer, and it can be done, he even admit that is a fraud, when I argue about the deal showing in the letter, Bell Canada persons that, this deal will met if the HD receiver was rented for $10/ Month.

After I have spend 3 hours on the phone, they can not owner that deal, ($13/Month, for 24 months), the best they can do, is $14.5 for only 12 month out of 24 month and the other 12 month I would have to accept to pay $ 25/ month.
Bell Canada is overcharging me over 24 month’s period of $184.39

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Bell collection agency

Bell Canada is not responding and makes me a target of collection agency from a victim of Identity Theft.

I got a letter from Bell Collections on 22/10/2008 saying that I owed $400+ for a phone number at an address not belonged to me. I had not been Bell Customer since March/2007. I called Bell and was told I had to report the incident to police. It took me 2 days for police to come to my home taking the statement. I called Bell back on evening of 23/12/2008 and was told by staff that that I would not need to pay the money.

However, I started getting call from a collection agency since early Dec/2008. It said that I owed Bell money. I told the agency that I was vicitim of Identity Theft and Bell already told me that I was not responsible for the payment. I called back Bell Collections but got different answers from different staff. One said that my case was closed and she had no idea why I was after by collection agency. The other one stated that my file had been transferred to collection agency. I tried to get something in writing to clarify whether I needed to pay and what was the situation of my case but nobody was willing to do that. I then asked to speak to a supervisor but was told that I had to wait for 48 hours. Yet, still no supervisor got back to me after few weeks. So far, I had sent 2 letters to Bell Collections stating the problem and asking why my name was still referred to collection agency while I was first told that everything was OK and I was not liable to the payment since it was related to Fraud. Nobody ever attempted to reply so far, i.e. after almost a month. In result, I am still bothered by calls from collection agency daily.

I am really angry with Bell's inconsistent and irresponsible attitude in handling this case. Actually, I believed it was because of Bell that my information was used by someone for setting up a phone line in early Feb/2008 since the company lost personal data of 3.4 millions customers in Jan/2008. I checked with Equilfax and found out that the latest contact was from Bell in Feb/2008.

I am not sure what to do now. Only Bell can stop this by withdrawing my file from collection agency but nobody is doing such nor contacting me for a solution.

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Bell ripped off by bell canada

I recently joined Bell (Canada) and signed up for their unlimited Asia-Pacific phone plan (which allows me to dial China and many other countries for a low fixed cost). Unfortunately when I set up my account over the phone, the Bell representative did not input my request for the Asia-Pacific plan. When I received my last bill, I was very surprised to see an amount owing of nearly $400 (about $300 more than I expected).

Immediately after seeing the bill I contacted a Bell representative, and everything was cool. She told me that she had information that I had requested Asia-Pacific unlimited plan from before, and basically apologized for Bell not installing it when they should have, and said everything would be fixed up - i.e. I'd get credited back for the expenses and put on the plan. Well, more than two weeks later, my amount owing still read approx $400, and I received no credits back.

I called back and unlike my pleasant converstation from before things turned 'uncool'. They basically treated me like a liar that I had requested this plan, and they told me that they had no information about me being credited back for the expenses. I asked them several times about why I was told that Bell had information that I requested the Asia-Pacific phone plan (from phone call before) and why they said I would be refunded, but they still insisted that they had no information about this, and directly told me that they could not do anything to credit me back. I kept on persisting, but still no luck. I even requested to speak with a Bell manager, but the supervisor refused to pass me on.

Something seems really strange. I believe someone at Bell made a poor decision to reverse their first decision, and they most likely deleted any information that would favour my case. I wish I had proof of my conversation with the nice Bell representative from before - but who records telephone conversations. Anyways, now I don't know what to do. It seems like Bell will not reverse their decision, and no one at Bell is being helpful to me now. Does anyone have a suggestion? What normal person would pay around $3 a minute to call China. Can't Bell see the logic, and treat me like I am honest person, or are they so cheap as try to burn me for a mistake they made? Any suggestions are appreciated rossabrooks at yahoo dot com.

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Salvy
London, CA
Jan 05, 2012 11:54 pm EST

Hi forum.
After reviewing all commentaries about every aspect of the service Bell is doing with everyone of the participants I have to tell that there are more reliable options in the market.
I won't fall in criticism with any communication service provider but the reality is that the market is moving where the market is comfortable the most and this is service. I have a solution for all of the frustrated people dealing with Bell and it is allowing me to help you guys out. I am a former employee of a communication company and I have the opportunity to make the best my company can do to fulfill with clients needs, we provides today the most reliable technological platform of products to serve our clients as market demands.
We have the most reliable TV service fully streamed under a fiber optic signal guaranteeing to you service 24/7 365 and not weather permit as our main competitor.
We also guarantee full high speed Internet service at least at 12 Mbps guarantee in packages Express and up, also offer professional dedicated service consultant to serve you directly which means you always will have the same person dedicated for
your needs, it is like having a family Dr. In communications, isn't that awesome.
I will live my telephone number if you feel my note makes sense for you and your would like to speak with me directly, I can look after the most aspect related to the communications business directly, feel free to call me at any time. [protected]

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jamielc
Brantford, CA
Jul 19, 2010 9:19 pm EDT
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same thing for me but with our internet service with them... actually anytime we try to change something on our bill... sometimes we can get it reversed sometimes not my hubby actually got through to the vp and they were very helpful you just have to DEMAND endlessly to speak to someone else and that you will NOT talk to the person who is on the phoe with you at the moment... what we recently found out when you change something to get a confirmation number so when you call back when something is wrong give them that number as proof of the change.

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Leobmw7s
Richmond Hill, CA
Jul 17, 2010 11:52 pm EDT

I hate Bell with a passion. They are so expensive and when u ask them to match a deal from another provider they tell you some crap like "But we're Bell, and our service stands for quality." Quality my [censor]! THey are the worst ever! I used to have their incoming Uber plan, and it turned out to be the worst incoming plan on earth! It's not even true incoming. If someone calls you from long d (even close long d) they charge you 30 cents per minute. And about their lines and quality, it's no better than any other provider. Telus kicks Bell's [censor] any day of th eweek!

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Mira
Ottawa, CA
Jan 22, 2009 12:25 pm EST

My advice is to complain to http://www.ccts-cprst.ca/en/page/AboutUs or CRTC. At least you will get get prompt attention. They will still blame you for everything and probably ask for some money but at least you will have some proper channels for dispute.

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Bell bell canada - no way to get refund on unauthorized charges

Bell Canada is the worst service provider in my books for two solid reasons, and I now refer to them as Bell Can'tada:
1) Bell Can'tada wasted 5 hours of my time over a four week period just to have a new line installed in a basement apartment aftet I moved (over which time I did not have access to the phone service.
2) Bell Can'tada would not credit my account for any of the time wasted, AND Bell Can'tada charged me $99 for the install, even though I only agreed to a $50 charge, which is what they told me over the phone.

(By the way, this isn't the first time I was burned by this horrible company. They increased my home phone line by $2.50 a month for long distance, even though I never ordered this service. They also started charging me for incoming text messages on my cell phone.)

To help other people, and stop them from making the mistake of going back to Bell Canada, here is a bit more detail:

I called Bell Can'tada in the middle of November 2008 and told them that I need to have the phone line moved to a new location (a basement apartment just down the street). I also told them that a new line needs to be brought into the house, not just a "jack install". The representative told me there is a $50.00 fee, and I said fine. I originally thought it might be a good idea to just go with another provider and avoid the activation/install fee, but I decided $50 is the limit. If it was more, forget it.

They did not schedule a time with me to have a technician come over, so when I came home from work nearly a week later and found a note from a technician I realized that I could not rely on Bell to figure out such a simple task, and I had to call them to schedule a time that works (well not really, I had to come home from work an hour and a half early).
So another week goes by and the technician that shows up at about 7pm (I got home at 4:50pm, and waited because the representative on the phone could not guarantee he would not come exactly at 5pm). He tells me "Oh, I was only told this is a 'Jack install', I cannot bring in a line from outside, it is too dark out." He also told me that he would fix this situation and make sure the next guy would be prepared. He asked what time would be good, I said Saturday.. then he asked me around what time. Why can he arrange any time, but the rep on the phone who took my order can't?

So about 5 more days go by until the Saturday that another technician shows up.
He said "You need a jack install". Then right away he saw my face and said "someone came here before didn't they?". Louie, the Bell technician that came seemed to make everything better. He was able to do the install anyway. I asked about putting the line behind the drywall, and de said "we don't fish lines, that is not included", BUT he said if I was able to fish the line while he did work outside, then that is fine (which worked out). So Louie, thanks, you did a great job. Unfortunately your employer is dishonest and makes you life very difficult.

So my Bell bill just came in, and they credited the $55.00 back, only to charge me $99.00 instead! (plus tax). If I knew it would cost that much, I for sure would not have paid for this install, and changed providers instead. I would have never agreed to $99.00 just to install a dumb line. I have so many other options (I wish I looked into them earlier).

The worst part is I cannot get the money back, and if I do not pay my bill, I will get bad credit and probably have annoying collectors calling me.

Bell Can'tada, you have been dishonest, frustrating, and unreasonable. I would never recommend your services, and I would only recommend that anyone who has an account with you to do a bit of research online to save money and get better service.

Bell Can'tada does not have competitive prices, they are ripping you off. I was so impressed by a VOiP provider that charges only 60% as much and has service representatives that are much more helpful, that actually listen.

Please look up other home phone service providers. You can save over $50 per month (Treat yourself to a really nice steak dinner and glass of wine once a month instead of being a customer of Bell Can'tada!)

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Bell switch from rogers

Did the switch from rogers to bell. Right after I did my phone service switched from bell to rogers, bell sales rep called me and offered a better and cheaper service. So I did switch back to bell, and the sales rep told me not to contact rogers since bell will take care of all the switching process. Bell technician came to my house did the wiring, satellite tv, and installed modem/router. When I got home that day my phone didn't work, and my wireless internet didn't work. Later found out the technician put the phone filter backwards, and also found out he played with my laptop computer trying to make the wireless network to work! Who goes through other people's computer? My wife isn't very good with computers and gave him my laptop when asked! I got very angry and he still could not fix my wireless problem. Later found out I that i'm using manual ip and the modem gate way changed since two different manufacturer... Anyways, my frustration didn't end there. After about a week I get a recorded message saying I have to return the rogers hardware or i'll get charged. The whole switching was to save $$ in this hard time, I went to rogers store next day just to find out my services were not canceled as the bell rep said, and I couldn't return the hardware because there was no ticket number to do so! Then I call the rogers customer service from rogers store and canceled my service and found out i'll get billed for another 30 days since it's their policy. Upon hearing that I called bell and told them i'll get double billed for that month and why didn't the sales rep didn't mention anything about it. Well, the bell customer service apologized and kindly calculated how much i'll be billed for that month, but I will not get any credit or delay my service start date.
So, if you're considering switch, cancel rogers first then start with another provider.

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Flipped
Fredericton, CA
Jan 29, 2010 6:47 am EST

No other company has the right to cancel your services. You should have contacted rogers. If something seems too good to be true it proably is.

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Bell charging for service not existing

I disconnected my Bell Expressvu DSL service on October 30 and returned the expressvu box to Bell. Bell is still charging me for this service and say they did not receive a disconnect. I am having no luck with phone service and cannot find an address to write - nor will their phone staff give me one. The DSL service is not even available in the building where I now live and as I don't have a satellite dish, it isn't even possible that I have this service. I have a postal receipt that they received the expressvu box back. I have contacted them by phone 7 times, by e-mail 3 times, and still no luck. They just say there is no disconnect! I have since cancelled my internet service and will also cancel my phone service due to this. Their customer service is the worst I have ever seen and it seems that the phone is set up to stop clients from getting further. I can't even find addresses of management or executive for BCE so I'm going to start walking around to find them as I work in downtown Toronto.

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Jim Wilkins
Vanc, CA
Dec 31, 2008 10:58 am EST

I've had the same ongoing problem. I purchased a dish for use on my boat but sold the boat over a year ago. I have tried to cancel multiple times through various lines of communication, continued to pay the bill for non existing service under the threat of collection and credit reports. Each time they say they will process the cancellation I get a call a couple of months later demanding payment for continued service. This is a never ending loop.
Interestingly, I was tuned into a national investment broadcast a couple of weeks ago and the issue of Bell's terrible customer service was mentioned. Seems they are aware of it and have not done much about it.
Bell's behavior is fraudulent...in my opinion!

I am now filing a claim at small claims court and suggest the rest of you out there do so. Once filed, they have 14 days to respond.

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