Bell Canada Internet / customer service
Bell's departments don't talk to each other. I upgraded to FIBE internet to pay them $90/month for their fastest speed in 2008. I get an appointment for the technician to come to install it, it's not a regular modem so they have to send a guy from a different department to come. They guy doesn't show up. I call Bell, they apologize and send make me a second appointment a couple of weeks in the future, during this time I have no internet service! The second appointment and guess what technician doesn't show up again. The next time, is scheduled for another 2 weeks later and finally on the 3rdd try the technician shows up. Fast forward 3 years later, I moved about 2 months ago. Technician has to come, yes I know I should've cut Bell off the first time but the customer service girl was nice and they gave me a free month of internet to retain me so I stayed. Long story short, they don't show up again twice to my new place at this point I cut them off and they charge me an extra month because I didn't give them a month's notice. It took them over an hour both times to figure out why the technician didnt show up and assured me that it was solved, but no. Somehow their system showed that a technician was going to show up but everyone except the technician gets the alert. Then after I returned the modem, I get billed 2 months after I cut the service off for a modem charge because I didnt return it! WTF? I call Bell and get transferred to 3 departements before someone can help me. People are ok at Bell but nobody knows what is going on because their systems are not integrated and departments work in silos. Nobody knows anything there. ### company. ### bell.
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