Bell
reviews and complaints

Phone number: [protected]
Order number: Q25K34G2

This complaint is about my internet service. I had called on June 21 2018 to have the cancellation of the service rescheduled to July 1 however my service has been cancelled as of June 28 leaving me with no internet.

On june 28 i spoke to multiple departments for over 1 hour and I was told there is nothing than can be done to restore my service.

This is an extreme incoveineince for me as I work remotely from home and I need internet to be able to work and due to this issue I will not be able to work.

This mistake is not acceptable and the fact that my internet service cannot be restored is appalling. I am extremely dissatisfied with this customer service and will be escalating this matter to the highest levels in the organization. It is not acceptable as this impacts my ability to work and will result in inplications on my employment.

My husband and I disconnected our services with Bell Canada at the beginning of April and we're now trying to figure out what our balance owing is. when we contacted Bell by phone in April they told us to wait until the next billing cycle so that any credits would be posted on the account. So we checked back in May and the amount still did not seem to be correct, so again we were advised to wait. Now we are getting collection notices but we still don't know what we owe for sure! We were on a chat with Bell online and when we go back to try to figure out what we owe, looking at our previous payments with the agent, they say each month when we made our monthly payment it wasn't a payment for that month, it was for the previous month. Meaning that we are now one month behind, which does not make any sense to us. According to what it says on each bill, the billing date is the fifth of the month, it is for the 1st to the 30th of that same month, and it has to be paid by the 25th of the month. Granted our payments are sometimes a bit late, as we are a one income family and it depends when my payday is. Had we been provided correct information, we could have paid the bill at the time, but now it's hard for us to come up with the funds to pay what Bell says we owe, and we disagree with the amount. Please review our file and let us know what to do. We do not want this to become a mark on our credit score. Thank you.

I arrived, yesterday July Tuesday the 26th, and went out to shop for a local SIM card, Bell Canada was the first store I encountered, so I stepped in and asked for a card.
"We have an unlimited $60 Canada only minutes plus 1 gig of data", plan says the lady behind the counter, "anything cheaper?" I ask her, "I don't need the data, and I have only two people to call in Canada", "well yes, a $35 plan", "fine", I say, "I'll take it", I pull out my driver's license, "oh", says the lady, "we don't have a $35 card, so you'll have to buy a $25 one plus a $15 one",
I ended up paying $40 plus $11 for the SIM card itself. I walk out happily, "hey, I have a local number". It's Wednesday today, less than 20 hours later, and I have no minutes left, zero, zilch, nada, they have all gone with the wind.
So where did the minutes disappear, ah, it's Quebec, Bell Canada is a locat patriot, no word in English, my friend left a voice message for me, and I have to struggle with voice mailbox set up instruction in French only, you don't speak French? Your problem, set up time? Who cares, you pay for it, as a matter of fact, you pay for everything, outgoing calls, incoming calls, canceled calls (I guess it's all those calls I tried to make and hung up after waiting in vain for a significantly long time for the system to ring on the other side. It did not!), you dare breathing next to the phone, and the systems ticks your minutes away.
All and all, I don't think that I got more than 15 minutes for which I paid $50.
So I go back to the Bell store, "we can't help you" says the gentleman behind the counter, "you are not on our system, being a "pay as you go" customer, you are on your own, everything is self service", he saw that I'm pissed off, and tried to be nice, let he help you call the call center.
He dials, and passes the handset to me, again, this is a Francophone service only, if you don't speak it, you are dead in the water. I try to decipher the message coming from the other side, it's apparently going to be a long wait, but if I wish, I can dial 1 and they will call me back. Whom exactly are you going to call back?, my phone is blocked, remember? maybe a courtesy call I ask the guy in the store, "no" says he, you have no minutes...
This is outrageously disgusting service. I have never met a service company that treats it's customers in such a brutal, dishonest way.
My firm recommendation, stay away from Bell Canada, buy a cellular service from the devil, but not this incompetent bunch of robbers.

On june 7 was told that a cus. Service manager will call me shortly
Nothing happened
Today june 27 I called again, about 1 p.M./3 weeks waiting for a call is not acceptable business practice for anybody, including bell
Was told after repeating the whole "story" to the level one customer ser. Rep that he would try to help me, put me on hold.. All managers were busy.. I di d not agree to be brushed off, insisted to talk to somebody "of authority"... Level one cus. Rep was kind enough to try to help... After 20 min. He came back to /I was on hold/ and told me that his manager will call me in about an hour, meaning 1:30 - 2:30.. I insisted to get a name of the person that was/is still to call me, after hesitating he gave me a name of carla/karla, I kept waiting a call on my cell #, just not to miss it
So far, at 4;45... No call
Very disappointed and angry with bell...
Main question is this
Cooperation between departments and lack of respect for customers
I am more then determined to get to the bottom of this

I subscribed to bell internet as they had a promotion for 1 year. After the year was up my internet bill went over $100 per month which is definitely not worth it for what I had. I called to see if bell was able to either upgrade my speed or lower my bill. They did not do either, but offered me a package to enable me to stream videos anywhere on my phone. A value of a whopping $15. Onaskwd again and they did not offer me anything for my internet. I decided to cancel in bell internet so I called. They all of a sudden found out that they can lower my price. I was already very annoyed and I had great difficulty trying to understand the rep as she had a very heavy accent. I was repeatedly asked if I want the new price and kept saying I am no longer interested in bell internet. After 5 minutes of declining the new offer I finally finished the process to cancel. A few days later bell called 6 times (unable to answer until eveving time). The rep on phone miraculously had an even lower price for me. Again, being fed up I declined. I declined another 5 times before just hanging up. If bell had just offered me the lower price at the beginning I would have stayed. Instead I had to go through the cancellation process before they were willing to do anything. Btw, the lower price they offered was $45 less the original price. Goes to show you that they can sell for less but instead charge absurb amounts.

My Account number is [protected]- Sharon Fuda

In March 2018- I spoke with a customer service represtative in the Loyalty Department. They offered me unlimited internet at $72.95 minus a 24 month promo credit of $20 for a net cost of $52.95. Order number N93R82L7

Since then I have been trying to receive this offer.
I have to call in monthly for credits of $22.50 and argue with the customer service representative and tell my story over and over.
Last night was the final straw the sent me back to loyalty, who had me on the line for 2 1/2 hours to tell me that the promotion they had offered to me had expired. They offered a resolution which was not acceptable to me but a stop gap.. They offered to give me the $72.95 internet with two $10 credits for one year only. After the year I would have to call back in to try to negotiate another credit. Which to me is a $240 value. This morning I received a confirmation email, saying that they changed my internet to a $65- 50 GB plan. I was just on the phone with them again saying now they need to submit a case to have this corrected, but changed my plan to the $72.95 plan with no credits I am beyond frustrated. They are a huge company, what does it take to get them to do the right thing!

We have been bell customers for many yrs and since we move we only needed basic phone because we needed it for our dsl internet and at the time it was around $38mth. 5 yrs later its now $71mth and the only calls i recieve on that line is from telephone solicitors so we decided to get a dry loop for our internet connection and just use our cell phones (rogers gave us an incredible deal). We called and cancelled our land line then we get a bill saying we owe full amount so we call and spoke with rep and he told us if we pay it then we would just be credited. We asked for the balance owing and he told us $30.52 so thats what we paid instead of dealing with credits. We call back and were told the line wasnt cancelled and they could not credit the account because there was no record of cancellation and tried to sell us on a basic line for a discounted price of $40 mth. We were not interested and she told us she could not credit our account because there was no records from the prev rep stating the line was cancelled. We asked to speak to a manager and no one was available and was told they will call us back.

Bell Canada called in March 2018 and offered another 12 months agreement promotion as the current one we had was supposed to finish in April 2018.
Despite sending an email confirmation of the new agreement on March 9, 2018 they started sending higher bills on wrong days.
After hours on the phone and chats online instead of correcting it they now denying the agreement was ever made and keep sending crazy bills and bullying me to pay them or disconnect the service.
I've send a copy of the agreement but they still deny it...
How many lies can Bell make?
They damaged my electrical equipment last year and despite witnesses them doing it and after many months of promises to sort it out they refused to fix it and now they also lie about this agreement
I want Bell
1) to repair or pay for all repairs of electrical pole that they damaged while doing wiring on our street in June 2017,
2) to follow the agreement and the prices that were set for 12 months in March 2018
3) refund the money for distress they caused, wasted time on the phone, online, for waiting for technicians who did not show up, for the lack of Internet that took them 5 days to fix after the storm.

Problems originally started in July 2017 when I initially cancelled my tv services. The telephone rep was understanding and I had no problems. However, a month later and I am getting daily phone calls (I blocked the number 4 times after I received over 7 calls in a 12hr period) promoting various services. I even tried calling back once at 11:30am only to here an automated message saying the offices were only open from 1pm to 9pm. Obviously they are using a robo-call system.

In May 2018 I decided to change internet providers and started researching what companies were available besides Bell and Rogers. I decided to switch to a competiting company (not rogers) that had a promotional package too good to pass up. I reached out to friends and family members who also changed providers in the past 6-12mths and heard amazing reviews. No slow or lagging internet, Wi-Fi that didn't drop on a Friday and only come back on Monday, and most importantly no harassing phone calls.

On Jun 1st 2018 I called to cancel my internet services with Bell. The phone rep had me go through the verification process 2 times. The second time saying she couldn't pull up my information the first time, which makes me wonder if she was verifying my information or writing it down and using this to steal my identity. None the less, I proceeded to put the cancellation request in and was provided a confirmation #. I was told a label would come in the mail and I was to return my modem. That's fine, standard procedure. However, I never received the label and when I check my account on Jun 16th, I was being charged another full month of services. I called Bell and was put through to the retention department.

Although the gentlemen was very polite and probably reading from a script, it was ultimately rude and ignorant. I was canceling my services because I could no longer afford rising prices with services that would drop or unhelpful support staff. In his last speech before providing me with the cancellation request, he stated that he understood my cancellation to save money however I was switching to a company with the worst track record of customer service. I was in shock! I tried to make him understand my decision came down to cost. Bell was charging more than I could afford and even their discounted rate was too expensive. After his comments and the past experiences I've had with Bell, it would take a lot for me to ever return. I am not the only customer to cancel their services and out of every person I know whose had Bell, they all say the same thing. They cancelled for valid reasons and will never return because of the lack of customer support and inconsistent internet services.

Saturday night my boyfriend and I sit down to enjoy a movie. We decide to watch something from the on demand section, tmn movies and encore. We choose the pledge as it is something we both think looks to be an interesting film. We click on it and it starts, a few minutes in it loses sound and a message comes up that it is unavailable and to retry, so I do, it starts again and we continue to watch until it happens again, and again and again, about 10 times in the span of half of hour. So then I decide to call the phone number that comes up. We trouble shoot together to get it back. Now the service seems to be working fine and the agent gave me a free movie rental but our Saturday night movie night has been ruined due to being on the phone for half an hour trying to fix the problem that shouldn't have been an issue in the first place. When we moved into our apartment in November we weren't going to connect tv but after a few months we decided to try fibe tv with bell since we already had internet with them and my cell phone is with them. We have had nothing but issues with the connection to movies. This isn't the first time our Saturday night movie has been ruined. Very upset with the service we are received. Bell should try harder to provide better experiences for loyal customers. I have a cell phone with bell for over 12 years and all I have had is bad experiences. When will things change and when will I get the respect I deserve from a company that monopolized the cell phone and internet providers? Very upset that my night has been ruined once again and seriously considering my other options for tv, internet and phone. I expect more from a company that prides themselves on good service. Bell service is the worst and I will never suggest their services to anyone. I'm locked in with them for at least 2 more years due to contracts, if it wasn't going to cost me 100s of dollars I would cancel and go with another company but I can't afford to pay all the cancellation fees to free myself from bell. And while I am venting about the poor service I should add that I got talked into adding a phone line to make the cost of my services go down in price. Well my first bill came and I definitely wasn't getting any deals. Had to call and fight about that as well. Now I have a landline that I never use and constantly get calls for people that previously had my number. Another great experience with Bell. Thanks for nothing. When are things going to change? I don't know anyone that is happy with their bell services and most people I know have changed providers due to Bell's lack of service. Step it up Bell and start treating your customers with the respect we deserve. Would love to hear from someone that is actually happy with bell. Thank you for your time but nothing else.

Bell Canada let an account in my name run up and over 1600$ because they said my ex never answered there calls bell called my cell which was on a bill by itself and said if I didn't pay his they were shutting mine off. I asked if we could set up a payment plan till we settled with lawyers and they said no. I told them I would get a phone with someone else if they were shutting mine off, when the lawyer had me call to see what was owing bell told me on multiple calls there was 0$ owing on the [protected] number (how do you argue that?) and gave me a total for the other bill. I revived a letter from bell a few days later with a different amount this happened twice, bell credited my account 50$ apologized and said the amount I had was the total. The lawyer paid it. I revived a call the next year saying I owed money to bell, I called bell they said this wasn't the case we even filed a report with bells fraud department because they looked and said there was no money owing and we thought it was a scam. I was contacted awhile later from EOS and then bell said I owed another 117$ and 900$ on the other account.

I had decided to switch from my current internet provided to bell canada on june 6th 2018.. I spoke with someone who went thru all the different packages and services.. Offering me great deals and pricing.. They even offered to take care of the cancellation with my current provider, great! The installation was scheduled for 2 days later, friday june 8th, and I made arrangements to have someone over the age of 18 there as it was a friday and I was at work. Install day came and went and no one showed up, not even a phone call.. I called bell to inquire and they advised me that there was an issue on bells end and will have a case manager call me to arrange another install date.. Received a call the next day frm paalo and I got a big apology and a $30.00 credit applied to my 1st mths bill... Great.. However, now my current internet provider has cancelled my internet and I am without! I work from home on occasion and I have a 15 yr old high school student who needs internet to do homework and get ready for exams! I called the provider to ask them to wait and they advised they could not as it was in queue already and cannot be stopped.. My thought was "ok I can wait until monday and hotspot" if needed.. Asked bell rep if there was anything he could do but he apologized and said no..! Install scheduled for another day (monday june 11th) so had to make arrangements again for someone to be there for the installer.. June 11 came and bell showed up and could not connect services as there was "no room in the box" for another line (there were 2 spares) as current ones were already reserved. The rep was asked if a temp one could be installed and he indicated that "nothing can be done" and new lines needed to added and it could take up to 15 days for this..! There was a dial tone so there was a line but… I called bell again and expressed my concerns because I am now 3 days into having no internrt service.. The rep I spoke with advised she will have a case manager call me again.. Received a message from a different case manager and she advised the same as the tech did, no lines! I returned her call and left her a voice mail to which I have yet to hear anything back.. I decided to call the original case manager and express my disappointment and ask how I will be compensated for all this inconvenience.. He returned my call and offered extra data to a phone that is not even registered to me (a whole other issue with bell) and I replied back that he has been helpful but that he better not add anything to that line that has nothing to do with me.. I was very happy that he at least was willing to help me in someway. Wed june 13, I received a call from a bell rep who indicated that she is closing my order as there is nothing that can be done for me.. I was livid and asked her "what about my internet"? Who is going to take care of me getting services back so I have internet again.. Her reply was "call another provider"! I told her that I wanted to speak with somebody who can help me, or provide me with some sort of resolution. She said I should call the complaints line at 1-866-309-1942.. When I call I get a mobility directory and its a pay per call set up! I cannot believe this! So I have taken services with rogers and will not consider bell canada again!

This is my 2nd year to bell and im very disappointed. They charge me for 180 dollars because I upgraded my phone and they have lots of hidden charges to think that you upgraded on the same company/ network (which is obviously bell). I will not recommend this to my friends and I will tell them what I experienced to bell.This is may last contract to bell and also my whole family we will never go with bell again.

I have had such a hassle within the week that I have had internet with bell and the month that I tried to obtain internet with bell. I have spent numerous hours on the phone. My internet stops working. I'm constantly lied to as to when it will be fixed. I am promised supervisor and manager callbacks that never happened. I am so fed up, and haven't had internet with you for even a month yet. What am I even paying for ? I demand to have transcripts of every call that I have made to bell from the time I have called to obtain internet service, to present, as I will be taking this issue to the Better Business Bureau. I have been offered nothing for the hours of frustration I have been caused from the lack of customer service and knowledge from customer service, nor have I been offered any compensation for the lies given, and promised callbacks which never happened. Not to mention, my internet is STILL NOT FIXED.

client # is [protected] phone number [protected]
Bell entered into a contract with my aunt who is 80 years old. Bell did not advised her that she was entering a two year contract with her tv. Bell installed tv, internet and home phone in my aunts seniors apartment in December 2017. They told her that it was no contract. My aunt could not afford to pay the bill so her services were disconnected in May 2018. Bell has dishonestly added all kinds of extra charges to her account. Now they are also charging her $150 in early termination fee. My Gosh! what has become of Bell? They have to stoop so low as to scam and cheat a senior citizens out of her meagre pension. My aunt has no money left over after she buys her food. She has to go to food bank for food.
Bell has slapped her with a $600 bill. My aunt does not use internet but bell tricked her into a believing she needed it for her tv.
I would like for Bell to remove all the extra charges from my aunts account including the late fees and early termination fees.

Re:Billing Account Number [protected]
I have not used your service since Jan. 2018( have the invoices of my current
service provider to prove this.
I have spoken to both your Customer Service Reps and Billing Reps in the past
yet, I am still being charged for services not relevant
I have even sent all my Hardware (Purlator Tracking Number-[protected])
back per your Charles-Albert de Magistris.
Now I am getting Final Notice Mail.
Please acknowledge and remove me from future mail as I haven't been a customer
for several months.
Brad Finbow

I requested to transfer only my fibe tv to my new address cancelling my internet and phone as my new address provides this for free. I called May 6th originally.I was told by Kyle that couldn't be done as he must transfer all three services to the new address and then I can request to cancel internet and phone. I mentioned it made no sense and I dont see why id be paying for services I will be getting for free from my new landlord. I was assured no charges for internet or phone would apply as of May 6th and was apologized for the inconvenience.
On May 13th, bell tech shows up and installs all 3 services. He tells me that he will put in the request to have internet and phone cancelled and I should be contacted soon. I was never contacted and service continued with all 3. I called back around the 16th to complain about the service and the fact that I still had all 3 and was billed for them. Also, no one has contacted me to confirm cancellation. The female rep on the phone had no clue what i was talking about as there was no request for cancellation of any services on file. Again, i got another apology and was reassured by this agent that she is sending a request to have the charge reversed. She mentioned she will put the request for cancellation but had to transfer me to another dept for the cancellation. Was told by the second agent that my request was processed and it will take effect by the Friday.
Within 24hrs of speaking to this person my tv, internet and phone where out of service. It was NOT Friday! So of course I call back. Again a bunch of apologies, transferred to 4 difderent people having to explain my situation over and over because the agents wouldnt explain what was going on to the next person, they would just cold transfer the call. Finally I am told the original install was done incorrectly and that is the issue because the service is still running fine on their end. They scheduled another tech to come out and fix the problem.
Had Kyle listened to my initial request, the install would have been done to avoid having all this back and forth!
Keep in mind no service of any kind until the following day when the tech arrived. I had to take work off and in my line of work, we just dont take time off suddenly, it needs to be scheduled in advance! My employer was not happy at all.
Tech fixes the issue and tells me that if they would have listened to my first request, he wouldn't be here having to waste his and mines time. Again he tells me he will request to have the internet and home phone cancelled.
I get a call from a Pascale who was rude and couldnt understand my situation at all. He had it in his mind I didnt want to be a client of bell. I never once said that. All I wanted was to maintain being a client of bell but no longer have internet or home phone. It was not a difficult request but yet has made my life for the past month a living hell. I hung the phone up on him and refuse to communicate with this rude individual!
I am now being threatened to pay a bill I dont feel i owe, otherwise it will be sent to collections. I dont owe any money to bell, have always paid my bills. Have been a great customer in my opinion and have been treated horribly by bell. I am emailing because I can I longer speak to the agents at the contact center because of obvious reasons. I want resolve for the incompetent behavior and poor treatment I have received in the last month. I would like continued loyalty from bell as I have been and would continue to show my loyalty to you! This matter needs resolve. I dont know what service I have, has my request finally been taken care of? In addition my tv service is not working well and I have to reboot the box every few days and thw pvr keeps going in and out. If this matter is not resolved quickly, i will have to end my service with bell and do what i need to in order to get some justice! Please treat your clients better.
Tara Innes

Bell Canada came and dug up my front lawn without prior notice in order to install cable for the next door neighbour. We were not provided with a copy of the permit etc. The crew started the work on May 22, 2018 onsite advised that they would come and fill the hole they dug and repair the damage to the property by Friday May 25th or latest by Monday May 28th. I took the day off on Monday to ensure they fixed the damage to my property properly. No one showed up. I called the City of Mississauga and registered a complaint with them. I also called Bell Canada. To my utter shock and dismay, I was told it was my responsibility to call Bell and create a ticket to get the damage repaired. Having done that, I was told it could be a month before the damage was repaired. They showed upon Friday June 1st, while we were away at work. They dropped a piece of sod, left patches of dead grass, did not put any top soil or triple mix and simply laid some pieces of sod on dry clay soil with small rocks. I have the pictures. This is utterly unacceptable for this kind of work and damage.

Every time I speak with anyone from your company I am met with rudeness. Your supervisors are even extremely unprofessional. I've requested call backs numerous times now, and every time I have not received one. Now I must wait till Mon so I can do your job and contact you again, as your team is apparently incompetent. I have been a loyal customer for around 13 years and I have brought many people to your company. You best believe that they are all aware of the ridiculousness I am dealing with and are all behind me in this. So be aware that if the issues are not resolved you will not only be losing me as a customer. Your people continuously lie and think they will get away with it. It's unacceptable and will not be tolerated on my part. My first call to resolve issues was on the 26th, when your customer service rep hung up on me. Your store rep relayed incorrect information resulting in me getting charged for a phone for a year and a half that I had been told was cancelled. I am not asking for a full refund, but due to the way I've been treated after bringing all these people and hearing that they are offered free gigs of data after a year for being loyal customers I am fed up. I want my account balance exsponged as a sign of good faith if you expect me to continue with your company.

In my experience bell has the worst costumer service experience and it is not because of individuals its because just try calling this company bell if you have some issues "you have to be online with them for at-least one hour and hear the electronic sorry message checking your patience for about 100 times, just compare it with rogers if you call they will call you back by getting your number imagine to be holding phone for one hour plus with no hope not doing anything, i wondered if there is any institution in Canada who are suppose to check these kind of stressful practice by their country giant telecom industry, i guess they never had issues with their phone numbers, this company is the worst management wise as they are the most expensive company in Europe and Americas yet saving money on call centers and software's to help customers .their issue can only be resolved by government involvements otherwise they will keep ripping off people and providing a very bad service and no one can ask them the costumer reps are available for minimum 1hour can you imagine 7 days a week day or night i have tried all times