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Bell Canada - High Speed Internet / overcharged after their mistake

Toronto, ON, Canada Review updated:
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At the end of May I moved to another city. I called a few weeks ahead of time to cancel my internet services with Bell Canada because they didn't offer high speed in my new location. I was given a confirmation number and told that my services would be cancelled on June 1st.

A month later I received a bill from Bell for my usual monthly internet costs instead of a bill for the expected cancellation fee and details of where to return the modem. I called Bell to find out why they were still billing me for monthly services when I've already cancelled my account and they informed me that I had not put a cancellation order in. I gave the operator my confirmation number from when I cancelled it only to be informed that the confirmation number apparently didn't exist or call up any information whatsoever. According to the operator, the last time I'd called them was November of last year.

After several more hours on the phone and talking to several more service agents I was kindly informed by a condescending agent with a stereotypical-stoner-esque voice that he "absolutely does not think the number is made up, and totally believes it's real, but can't find the cancellation order". He informed me that he could put in an order now to cancel my account, but the earliest it could be done was August 7th, meaning yet another month of charges for an internet connection that I'd ordered disconnected in May.

This is about the fourth in a long line of serious issues I've had with Bell and every single time it's taken me days of trying, many services agents and usually ten or more hours on the phone to sort things out. They seem to screw up even the most basic of things (for instance, they once took a month and a half to transfer my internet services after a previous move). Absolutely do not deal with them if you can avoid it. They're terrible and I would've switched companies ages ago if not for my desire to avoid their cancellation fees and the installation fees for a new connection.

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Comments

  • Lb
      Nov 26, 2011

    Bell has no adequate means of communicating problems much less resolving them. One would think a "communications" company would be able to achieve at least the basics but apparently not.

    +1 Votes
  • Ti
      Nov 26, 2011

    Which are the good ISPs in Canada?

    0 Votes
  • Ti
      Nov 26, 2011

    One more thing. Cancellation charges only apply if you cancel your service before the contract period is over. How long was your contract?

    0 Votes

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