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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bell reviews & complaints 693

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B
3:30 am EDT

Bell cell phone

My contract is up for renewal at the end of this month, so I get a phone call from bell Canada about upgrade and they are a special on 1 GB for $25 which will bring my no monthly payments to $95 for 1 GB. I have explained to the lady how I got screwed by bell Canada for at last 5years where I have been paying $65 a month for no Data no nothing. When I told the young lady that I will be going with a new phone company where they offered me a 5GB for only $55 a month, that's when she said there is no way any company will do that for anyone, also told me to have fun with that and the 5GB and hangs the phone on me. I have never received such terrible service in my life before, also that's why I will be cancelling my wireless networks from bell Canada.

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6:19 pm EDT

Bell bundled services-internet, cable tv, & home phone

I was approached by Bell sales people and offered a fixed price for all the above services. Having very little confidence on the integrity of typical sales people, I requested a written confirmation of the offer prior to accepting same. All details were emailed to me and I agreed to switch at the time for a fixed price for a two year term. However, my first bill was much higher than the agreed written rates, I had to escalate my complaint since customer service declined to acknowledge my genuine complaint. Finally, a case manager was appointed by Bell and I had to forward all the email exchanges prior to my bill being rectified by the case manager, although as a customer I did not need to go through such unnecessary and unwanted aggravation particularly since all email exchanges were on file but the case manager kept saying these were not on file until such time I forwarded the emails. Great customer service! This was all done under Bell reference no.
G86C35Y8
My rates have again been increased unilaterally inspite a 24 month written contract being in place. I called customer service today around 5.40 pm and was transferred to the loyalty department and spoke to Ms. Lin at length. After about 45 minutes on the line she concluded that she could not assist as these charges were due to enhanced Bell services. I made all out efforts to explain that I have a written contract for 24months. To say the least, I am extremely disappointed at this illegal gouging by a so called reputable company! I will appreciate if you look into this matter at your earliest opportunity and advise. You can find all details under Bell reference #G86C35Y8 in respect of the contract which categorically details all pricing for the duration of the 24 months.
Thanks for your assistance.
Farid Salam,
1360 York Mills Road, Apt-611, North York, ON:M3A 2A2
Tel:[protected]
Email:[protected]@hotmail.com

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2:20 pm EDT

Bell internet

Yesterday (March 13th) I received an email asking me to call the collection agency to find out that apparently, I owed Bell $113 for May 2016, even though I had moved out of the house in April of that year. To add to the confusion of this bill that appeared with no notice, I find out that Bell Canada had already sent the bill to a collection agency thereby affecting my credit history, having never even informed me of this overdue account to begin with. Given many students move in and out of homes in the area, is not logical to send emails in addition to written letters to old addresses?

Following this already horrendous customer support, I tried to go onto the website to pay this bill, at which point the browser froze and when I tried again all the page did was refresh itself and clear all the information I had just entered. So, then I call Bell to complain about all of this, at which point they transfer me over to the credit department, but no one picks up in 45 minutes, so I hang up. And then I call Bell again, asking to speak to a manager and not be transferred over, at which point the lady I was talking to puts me on hold for a few minutes, and comes back without her manager, and giggles... LITERALLY GIGGLED, while telling me that she was going to transfer me over nonetheless and doesn't let me speak to a manager as per my request.

This is the worst customer service I have ever received in my life and the fact that she laughed in a customer's face while a customer was clearly frustrated does not help in the slightest. I do not know what kind of resolution to think of given no one who actually understands what is going has spoken to me from the company. I will not pay an undeclared and unannounced bill for a reason I know not, especially when any attempt at receiving more information results only in more frustration.

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12:20 pm EDT

Bell salesman

I would prefer that u stop doing door to door salemans there are way too many scams a fraud out there yesterday a salesman came to my door 4 TIMES ! This sollisting ! and there's no reason anyone should be banging on someone's door that many times in one day for this .. I once was going to change my provider to bell . But not now or ever will I go to bell Thanxz for freaking nothing !

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6:01 pm EST

Bell web service - sympatico

Bell Canada's webmail - Sympatico routinely deletes all of our incoming e-mail. I have complained to Bell Canada 3 times since May of 2016.

At first they admitted it and now they are denying it.

We have had to go to Gmail for all our email because it gets deleted off of our computer, IPad and phones as soon as we open it.

Then they call us about phone bills that we never saw.

If I didn't own the Fibe TV Boxes I would dump Bell tomorrow...

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3:13 pm EST

Bell mobility

I pay for 10 GB of shared data monthly and if i go over that amount im charged extra.

If this is acceptable practice then the same should hold true if i dont use all my data.

I paid for 10 GB and if i dont use it all then it should roll to the next month or i should get back 5 cents gor every MB not used just like you charge for every MB we are over.

There is no customer loyality. I pay a little over $300 a month and never miss a payment but you do nothing except nickle and dime us to death.

You are too greedy and i hope what happened to the mudic industry years ago happens to you.

I had a larger package but your "computers" wouldnt let me keep the same plan after i upgraded my wifes phone which still cost me $500. If you cant control your "computers" and you can only do what the computer lets you, then id be scared for your job.

Its customers that make you rich but you dont care. We need American companies here to break apart the monopoly you have here in Canada.

Dont try to see how lityle you can give us for a dollar. Try andcsee how much you can give us but i fear that will never happen.

Dont even know why im wasting my time tuping this becsuse i know you dont give a damn.

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8:07 am EST

Bell bell cold call from agent.

For a year now I connect to bell canada for internet service. I talked to their representative to get my service connected. They suggest I add tv service to my internet service, but I told them. I don't use tv and have no need for tv so had a negotiated a lower price for the services I actually use. I exeeded data usage of 375 gig in jan 2017. I got a cold call from a bell agent. After being frustrated by this man I accepted to allow a change for 5$ a month to raise my data limit to 400 gig. He assured me that it would only add $5 to my total bill. My bill went from $82/mo. To $120/mo? As opposed to $87 I was promised if I was not satisfied that I could have this new service removed and have my old deal back. I called bell. No such luck. Now I want my old rate back, or totally drop all service with bell and get services elswhere asap.

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2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bell door to door vibe salesman

I am an elderly widow and have posted a very clear sign that says, "NO SOLICITING: Your identification will be taken and police will be called." The following young man rang my doorbell and insisted on telling me about Bell Vibe, even after I pointed the sign out 2 times. He only desisted when I got my phone and took his photo. Then he threatened me by saying I committed an illegal act. I shut the door in his face while he was threatening. Monday February 20 2016 at 3.45 p.m. Binbrook Ontario

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2:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell bell mobility

I have escalated my complains 4 times now and i have not got any calls from you people, whereas it says i should receive a call within 24 hours of filling a complain. I received an email from you stating to call up the customer care and speak to the supervisor and when i did that they are literally disconnecting my calls and the reps over there are good for nothing, disgusting people. They have no product knoweldge and this outsourcing which u have done in Phillipines, those people cant speak properly and have no ethics to work. Everytime i call and ask for a supervisor they say she is busy on anotehr call and will call back but she neevr does. When i am filling a complain and i dont receive any response from bell and they send an email stating to call up directly and handle, what kind of service is this? If due to any reason i cant ansswer the calls when u called up doesnt mean u can escape from your duties.

I am being harrassed and tortured by this since 15 days now and this is not done, If i dont receive a call in next 24hours then i shall file a case of harrassment and disrecpect to the law. I shall post a very negative reviews about your customer services to all social medias and everywhere i can and post it elobarotly so that other people are not fooled. I shall disconnect all my services and all my family memebrs services as well, we total have around 20 accouns with u guys and all of them would be disconnected.

I have also been told by last executive of yours that i do not have any extra charges for which i shall abide to it and stick to that only, if i receive any extra charges apart from my monthy bill, I am not supposed to pay it as i have been said that no extra charges by bell empolyee only.

Thank you

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Resolved

complain was resolved via the phone calls, kindly remove my complain from the database and all search engines please.

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Janet Houle-Lewis
, US
Mar 31, 2017 11:31 am EDT

I agree, I feel tormented by Bell as well, Blaik Kirby the President of Bell Mobility has sent me a letter in January with an offer to switch from a prepaid plan to a basic phone plan but no body knows how to honour that. They just keep taking my information and then pass me on to the next person who does the same. I feel bullied and tormented to the point I want nothing to do with the awful company, Bell really sucks! I am wasting so much time and energy on this, I have had enough! Only problem is my land line is a necessity and they know they got us and they can get away with bloody murder! I have money invested in my prepaid and they just keep me dangling like an idiot!

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C
2:01 am EST

Bell satellite tv

So I went on the bell canada site to ask a question and they said a customer service rep would call back on feb 5/17 between 12-6pm, and guess what no call from them !

So these greedy mofo's i'm noticing raised the price of satellite tv $5. / month for infrastructure upgrades, (Supposedly) - - if they are into doing upgrades and charging more per month, why are they getting rid of a bunch of channels *decent ones, well ones that I constantly watch* slowly over a period of a month and a half they will have gotten rid of roughly 15-20 channels. Not to mention they are putting shows back on that I havent seen in 4 years - - re-run after re-run, common bell stop writing fake *good reviews for yourself— got fined $1.5m* is this why your quality of tv has gone down the toilet and your "customer service" smells like $#|+

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4:41 pm EST

Bell racially profiled by bell

My family has been Bell customers for over 20 years, buying various services throughout the years. Today I called Bell to take advantage of a promo they sent me in the mail. I spoke with a Senior Sales Rep Melanie. At first the conversation was fine and she seemed professional and courteous. Then I asked about additional promos that she could offer me. I asked about free caller ID, but after saying she could offer it for 3 mo, she quickly went back on her word. Instead she began explaining a curious line of reasoning. She pointed out the account holders name, a non christian, non Anglo Saxon name. The conversation went something like this.
Bell Rep: "I see the account holders name is _________, sounds like he might like international programming"
Me: "What does that mean, based on his name?"
Bell Rep: "I know people with that kind of name, and they are not from Canada"
Me: "So solely based on his name you know he is not from Canada, that very presumptuous of you"
I felt so embraced, and belittled, I had to stop her and explain me and the account holder are both born and raised in Canada, and don't know or speak any other language besides English. Why did she assume that someone with a non-white name is not from Canada? When she could tell a change in my tone and my apprehension about what she was talking about she then suggested French programming, and even Russian Television due to "whats going on in the US". I replied by saying that we are Canada, and I hope that - that sort of stuff doesn't happen here.
In light of whats been happening in the states and in Quebec, I felt very disappointmented and threatened by her approach. I am highly educated and as it is I find it hard to find employment in a predominantly white occupation. To be treated this way and with such racial profiling, all based on a person's name, I am extremely distraught and confused. She had no right to make such assumptions about me or anyone in with a non Anglo name.

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1:32 pm EST

Bell bell internet and tv

As I work from home, I need to have the highest Internet speed possible. I have been trying to convince Bell that the Internet they installed for me is not enough fast for my purposes. For 3 months I have been facing huge problems with Bell:
1) First it took me 2 months to have a technician coming to my house to organize the exterior cables coming from the post to the wall (exterior). Then this same technician cut all the wires and let me without Internet / TV and phone.
2) After talking to Bell for 1:30 hour, they agreed to send a new person to fix the wires. The person called me the following day saying he did not have the right skill set.
3) As a next step I tried to negotiate with Bell to allow me to transfer the Internet / TV services from my Business Account to my Personal Account, as if I have a residential service, I can use Bell Feb. I am not sure why we can't have that service through a Business Account. Bell did not allow me to transfer the service without paying a fee.
4) After all this horrible experience I decided to give Bell another chance, by acquiring new Internet / TV cable services assigned to my Personal Account. Bell attendant told me there would be someone available to install the services Saturday 4th PM, and just now (Saturday 4th 2PM) I received the message that the person is scheduled for Sunday 5th AM.

As a result I decided to cancel the order (K52G78G3) and hire Rogers services.

What I expect is to be able to cancel my current TV / Internet services without paying any fees, as I really want to move to Rogers.

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6:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bell sales associate complaint

Hello, I just came from the Bell Store in Spruce Grove, AB, Canada, Jan. 30/17, and I had talked with the Sales Associate, Katrina N. I am in the market for headphones, or earbuds. I said that I would like the bluetooth earbuds, and she pointed some out for me. I then asked if I can connect them to my laptop, she said it depends on the laptop but the new laptops have bluetooth, so yes. I asked what the return policy is for Bell, and she said if its earbuds, you cant return them. I said that I wasn't going to spend 100.00 dollars on a product that I might not like when I get home. She said "well then you don't like them". I thought her attitude was extremely piss pour, and there's a reason why the word "[censor]" is in "Associate".

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11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bell tv, internet, landline phone

Subject: Bell Canada wrong posting of payment for the month of October 2016 for telephone number [protected] account number #[protected]

I paid my bill for the above month by cheque # 97dated October 6/2016 for the amount of $147.07 and sent it by mail to Bell Canada. The envelope that I sent to contained the Bell Canada bill and I also wrote my account number on the cheque.
Bell Canada cashed the cheque but posted the amount, by mistake, to account number #[protected] which is not my account.
This number was written on the cheque by whoever deposited this cheque in the bank (it wasn't written by me and I have no idea whose account it is).

Since then I have been harassed and threatened multiple times by Bell Canada personnel demanding that I pay again for the same month. I was sent a letter of Pre suspension notice and was threatened many times from Bell employees that they will suspend my services. I tried to resolve it (although it is a bell Canada problem and not mine) and spoke to my TD Bank branch asking them to cancel the cheque so I can pay again but they cannot do it. I tried 3 times and no results from TD bank or Bell Canada.
I suggested to the Bell Canada callers more than once to adjust the posted amount from the wrong account to my account but was told it cannot be done.

I was told that the only way this could be resolved is by me paying again. Obviously this is not going to happen. It is a Bell Canada problem and they should solve it.

I hope this this complaint will result In Bell Canada correcting their error and stop Harassing me.

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11:06 am EST

Bell unnecessary charges and time consuming reactions

Hello,
On my way to the airport on the 3rd of OCT (6am). I added an 80$ travel plan on my Bell mobile app. Confirmation email was sent that day. Confirmation number# 2134739.
I use this system often when I go to the US and have no problem.
I started to notice more text messages than usual so finally on the 5th or 6th I called bell to ask why, because I have a travel pass.
The customer service rep said that he did not have any information that I had ordered a travel pass so he explained that he would activate the travel pass at that moment and said that I would have to call back when I receive my bill to explain the story to have the extra charges taken off.
So I called when I got my bill and I gave my confirmation number to the rep and she said that I had to go to a Bell mobility store to prove that I got the bill - she said that even though I had a confirmation number she couldn't check it! The only charge she could see was on the date that I called Bell - Oct.6. I shouldn't have to go out of my way and go to the store. This is after a 45min all.
So the next day I called again to have a second opinion. She tried to tell me that these charges were from me going over my aloud 2 g of data on my travel pass. I did not appreciate her trying to manipulate the situation.
And they said the same thing - after 45 min to go to the bell store.
Finally, I went to the store, and for 45 min I waited in the store while the rep told the same story to the rep on the phone.
After showing her my confirmation email. She told me that they will remove the charges form the bill.

Taken off: 29.16$
Still remaining on the bill and should be taken off: 97.15$

That was friday. It is Tuesday, and only some of the charges are taken off.

My deadline to pay the bill is tomorrow, so I have to pay the total so I do not have a mark on my credit. This is important to me.

I honestly just find this super exhausting and I don't understand the point of a confirmation number if it can't be reviewed by customer service.

I just want my money refunded.
And compensated for my time and stress.
Im paying taxes on this money too!

Thanks for reading.

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10:19 am EST

Bell bell canada / device alcatel idol 4 16gb silver / terrible customer service

On November 16 th my husband decided to surprise me with an early Birthday present, a new cell phone I'm old school and had an LG cell phone for four years it sat on the kitchen table and I took it to Doctors appointments until one day I thought I was going deaf and alas the phone volume was always getting lowered by my hand.I received the phone at four thirty and was amazed by what it all could do it sat on the kitchen table until Saturday when we took it back to the store to have all my contacts added.In my purse and back hom Sunday it sat and I was amazed at all the Aps that were downloading, Monday morning I asked my husband to show me how to answer the phone and he said " looks like there is a problem" he took it back to the store and told Chris who had sold Brent the phone who proceeded to take it under the lights looking for what?well well there it is he said a crack sorry no exchanges?what could he not put it in another box and explain that a crack had spread in shipping?and give us a replacement ?no, my husband was on the phone with Bell Aliant for fifty minutes!and she said he could give them half the retail price $299.99 was the price, Madison employee number ey69403 half $143.50 what ?we hadn't had the phone for even five full days.She asked why we didn't buy the warranty ?my husband said he was not asked!so now we have a broken phone, they did transfer all the data back to my old phone, but now we pay over ten dollars more! So sad I can't believe how cheap phones are made especially IDOL 4

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5:42 pm EDT

Bell cancellation of services: not done

I was living in Canada for study purposes in December/15 and january/16 but I had to leave the country ungently because my father got very sick. I am in Brazil right now taking care of my father.
I had a contract fot bell services for TV and internet ( a 2 years contract) and I used the service for just only 1 month. I called bell costumer services in the beggining of january/16 to ask them to cancel urgently the contract for particular reasons. They gave the information that the contract would be cancelled and I had to send them via postal mail the router and the modem ( collect postal mail). And I made it! I send them the objects.
The big issue is I'm still receiving billings in my e-mail probably because they didnt cancel my contract l. And now what? Im in Brazil, with no ways to get a store to deal with the problem. I called to the custumer phone services and it took about 25 min and it still wasnt able to speak to representative.
What a shame...
If the enterprise want to speak with me please send me e-mail at [protected]@gmail.com

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Update by Rafael Lencioni
Mar 30, 2016 5:44 pm EDT

Very angry and disappoonted.

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3:21 pm EST

Bell bundle

I already solved all my problems trough Bell customer service but the complain i have is that all the time the price increase and also they add services that you did not ask for. Last month i want to cancel Bell to move to other provider and they make me stay with a new deal for $105 before Tax for 12 months . I have all the time all the details written down on a paper, confirmation of "transaction" and emails with confirmation from Bell. I received the new bill for $195 even more then i had before the new deal. When i ask for an explanation they said that i have 3 receivers (i have only 2) and another service that i ask for "Bell Tech Expert" witch i did not ask for it.
This is not the first time they try to add services and devices to my account.
My question is : Is there anyway to Sue or to make an official complain to Bell ?

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5:40 pm EST

Bell bell satelite tv

It does not matter that you pay Bell a few days before the due date, Bell will process your payment with such delays - 5 to 12 days- that you can be sure to incur late payment fees. In fact, that may well be their tactics. I verified and whereas my payments clear my bank on, say 4 days before the due date, Bell credits the payment up to 12 days after that. Being a formet banker, I perfectly know that the Canadian compensation system for interbank payments and clearing is the best in the world. It is also known that the electronic payment system offered by all the major players in Canada on the Internet works very well, on its own. I have been paying ALL my bills and credit cards for the last TEN years with nary a hitch, except with Bell.
To all those that have or are experiencing the same problem, please let us know, a class action suit maybe in order, particularly if Bell is gouging customers with this as a mesure of beefing its profits in this competitive environment (Bell still acts as a monopolist).

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Didi Miesen
, US
Aug 22, 2016 1:31 pm EDT

Oh my goodness - am so glad I found this page. I moved from Montreal to Nova Scotia around 6 weeks ago. Was sold the Bundle service - phone - net & satellite - by a Bell Aliant agent. Have paid my bill - over and above the promised $140.00 a month - to date paid $ close to $300.00 only to be hit with a separate one from Bell Satellite - the next day for $198.00 - and another $105.00 due by Sept 01 - not counting being told I was being charged ahead as of Sept 07, by Aliant and Satellite. Which means that by the first of Sept, I will have been billed close to $700.00 for 2 months! Trying to have this monstrosity resolved has to date been a nightmare of nonstop phone calls - and like all other complainants being not only forced to wait on hold for countless hours only to end up in the - what I'm learning is a horrific maze of incomprehensible 'reasons', and mind numbing questions I've answered over a hundred times - by of all things the billing departments who - what don't know what or why I'm being charged - waaay overcharged these grotesque amounts? Notwithstanding after being sold this package - with TV being the minimum station package by the way - only to be told that they are separate companies (Satellite - vs phone and net) and what Bell charges (TV) has nothing to do with Bell Alliant?
I have never seen anything like this from ANY company in my life! Nor have I ever seen - what I'm learning is decades long like complaints from too many to count Bell customers - who subscribed to their service IN GOOD FAITH - pretty much ALL being customers with histories of paying their bills on time - being absolutely "defrauded with false advertising - like BELL CARES - like that ONE BILL piece of DOESN'T HAPPEN and the rest of the long list of complaints that DOLE OUT STRESS - ANXIETY - raise blood pressure to dangerous heights (happened to me - never had high blood pressure before) like it is Bell's raison d'etre?
I received a call from a Bell customer service rep - on Friday - reassuring me that - 'she was there to help me"... and would correct the billings and make sure that my agreement would be honored... and that she'd be getting back to me at the latest today - and even gave me her (sic) direct line - which I called - only to get a voice mail - no name - just customer service (we care about you message) left a message - no call back from her and I repeat - this is just 6 weeks in to being a "cherished Bell customer" ? BTW have also learned that pretty much everyone here is beyond disgusted with Bell and that 3 out of 4 people have experienced like - situations!
How on earth has the CRTC - allowed this - yup outright fraud and am learning intimidation - by BELL Canada - to go on all these years ? And Bell shareholders wonder why Bell Shares have remained stagnant ? Given what I'm being forced to learn - I'm stunned Bell Shares haven't bottomed out to nothing.

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1:42 pm EST

Bell billing company

February 1
client# [protected]
billing to start at end of month not the middle of the month...plus your billing department was rude to us and we damn well new we payed our bills...maybe not on time but surely there after, and further more with a billion dollar company per year I expect better treatment and respect from your employees ...and further more I have always payed my bill to you but sometimes your marketing company does a good job shyistering us innocent clients...shame on you I expect a response asap...

I am a pensioner
yours truly

Nina nicolaisen

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