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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
T
11:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell cellular usage billing

I can't believe the billing process for Bell Canada's cellular phone usage. Bell claims I require a lawyer to get clarification of the telephone numbers for incoming calls I am being billed for. I consistently have excessive amount of day time minutes I am being billed for and can not get clarification of the incoming numbers. In one day, 2 different representatives provided me with three different estimations for unused minutes and claimed they had an error on the calculations previously provided to me, all in the same day. The wrong calculations included Fab numbers and *611 numbers, which I should not have been billed for and are free numbers. WOW! I have to assume they are billing me correctly for incoming calls. I do not have a land line and rely on the cellular phone, which was to include 250 free day time minutes. I sign a contract of 1 year in order to keep my same number when I recently moved. I have inquired on a number of occasions with Bell, to be placed on hold for over a half hour, which seems to be the norm from what I have read on this system. I can not reach Bell's corporate office, which seems to be a secret amongst the Bell staff and now I totally understand why, they do not want to deal with the unhappy customers; the volume would be too high to handle. Well, I am certainly looking for a way out and would like some feed back from those who have experienced the same problem with Bell Canada. How does this company get away with misleading and over billing? Is it because the common person would not be able to afford a lawyer and they continue to get away with robbery?

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eusidnac
Belleville, CA
Oct 13, 2009 8:06 am EDT

I have been without any dial tone/phone for 5 days/ Called Bell Sat. they told me a bell service person would be here on Monday between 8-5pm...well oh well, I stayed home all day waiting, without a phone mind you, and no repair man showed up! Not only was it a holiday, but my daughter got married as well...and I had no phone...the thing is, this is the second time this month that this has happened...and they keep threathening to charge me if it's my fault when it's obviously theirs! So Tuesday morning, Iam still without a phone and I have to leave the house to make a call to them...and that's when they'll show up, NOT! Of all the companies, Bell has been the most sneaky and slimey of them all to deal with. I swear they must train their employees how to swindle the customers...I've had trouble with them, ripping me off basically, from the internet line, to a cell phone to my home line...every service I ever had with bell has been dishonest from their end. Man, I can't even understand the person that I phone for repair, I have to ask them to keep repeating themselves...this country NA is going down the tubes...where are the jobs, oh yeah, they have all been moved out of this country...yet we keep buying the crap that is sent back to us from China, mexico, (poison in our chocolate, oven ware that explodes when it gets to hot, etc.) The only jobs left for Canadians will be at Tim Hortons, of course.

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malyn24
Toronto, CA
Apr 18, 2013 2:35 pm EDT

Bell has the worst costomer service... None of them are helpfull. I returnd a tablet within less a wk after receiving it, it took them over a month to finally say they have received it. No one will call to f/up with you. I was calling every single day to make sure I did my part. After admitting they have the product, they charge my account with the rediculous amount of money for something I dont have anymore. Spoke to some stated credit will be put in on my account. Until now i'm still waiting for this credit. It is now 18th of april, they recieved the tablet on 01/24/2017. Very poor service in every level of department.

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Dave
,
Jun 03, 2007 12:00 am EDT

Hello,

I would like to introduce you to a new grass-roots Canadian Telecoms Oligopoly information and protest site at TeleGopoly.com.

What is TeleGopoly?

Telegopoly = Telecom + Oligopoly

A market scenario where there are minimal, dominant, major telecoms companies serving the wireless (cellphone) market. Due to their oligopolistic nature and 'coopetition', the wireless telcos act like monopolies in a ‘competitive’ market. Side effects are minimal innovation and high service fees.

An example of this market situation is Canada where there are only three network based wireless carriers (which created tightly controlled MVNOs to create illusion of competition) serving the wireless market.

The Telegopoly.com objective is to educate Canadians about the Advanced Wireless Spectrum (AWS) Auction.

Next year, Industry Canada will hold the AWS Auction. Industry Canada set up a call for comments which ran from mid-February to May 25, 2017. Unfortunately the Call for Comments was not well advertised and the only time the press spoke about the process in any really visible manner was near the end of the process. It is now too late to make comments.

The Department will also provide interested parties with the opportunity to reply to comments from other parties. Reply comments will be accepted until June 27, 2017. We as consumers must be heard! It is important to rebut comments made by business organizations which are acting as defacto lobby groups for the incumbent carriers.

The carriers want "free market" open auctions via which the incumbent carriers will be able to outspend potential market entrants which could bring innovation and competition to the Canadian market.

Visit the site and let us know what you think.

Sincerely,

Dave and the Telegopoly.com team

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Marsbar
R.R.#2, CA
Oct 21, 2010 11:41 am EDT

August 9th I decided to contact Bell and get a price on switching my satellite service as I wasn't happy with Shaw. I spoke to a young man and he gave me a price on bundling my services. Satellite, home phone and internet services. We went over in detail the services I would recieve and the price it would cost me. I asked him if there would be any hidden costs and he assured me that was the price. He gave me a confirmation number and I decided to switch. Upon recieving my first bill I was stunned to see that they were charging me $130.00 more than what I was quoted. I have been trying for weeks to straighten this out as each department has no idea what the other one is doing. I now just recieved by second bill and I am now overcharged over $200.00 What they promised me and what I am getting are not even close. I can't understand the people I am talking too. Now I am stuck in a contract. Beware Of Bell Canada!

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Smoogler
, US
Dec 25, 2010 8:08 pm EST

do not call orleans store thought i had reached bell canada or somethihg the girl at the other end did not have a clue what she was doing we had paid for and ordered rugs and she had no clue what to do with us

Left homp depo to go with you guys did i make a mistake ?well I need 100 words to say how much I should not of travled to Orleans to buy Rugs maby next time someone will look at this and get back to me Yea right I need 8 more words well I will now go back to HOME DEPO

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Templaria
Montreal, CA
Dec 04, 2009 2:32 pm EST

I keep getting 2 different bills every month from Bell Canada, for same service ( phone line ) is paid alone in one bill, then few days latter, it is is charged again with the Bell Express view, i have complained some months ago but Bell continues to no correct mistake and bill gets bigger, information over the phone is one thing, but i receive billing as if did not have called to complain or disrespecting phone decisions on both sides, the same has happened in the past with my master card, causing me to loses credit for this reason, not fair... can this problem with Bell allow for them to cut my phone ? i pay my home line every month on one of 2 accounts... but in the second the false debt get's bigger, the name and phone number are the same, for this reason i think it may be an internal problem with Bell and Bell Express Vu. Please help.

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Varko6619
Pembroke, CA
Mar 05, 2012 5:37 pm EST

I have had no phone since February 29th...i have an independant net/phone provider who must go through bell to have my phone hooked up...they were supposed to have it done on February 29th...didnt happen...isupposedly a Bell Canada technician was sent to my place on Friday i still have no phone it is monday march 5 2017...also if a tech was here from Bell on friday this is the state the equipment was left in...these pics were taken at 12 pm march 5 2017...oh yes...i still have no phone service.

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Marcus
, US
Aug 20, 2010 1:24 pm EDT

Bel Mobility called me on my cell phone.

I had to ask multiple times what the call was about, I couldn't understand the strong accent of the telemarketer. Wasted more of my time and phone minutes.

I was working, I don't need these interuptions. I only receive business or emergency calls on this phone.

How did they get this unlisted number and call me using up my minutes and my time?

They just blew any chance they may have had of me switching cell phone companies. What is wrong with a mobile company that they would solicit people on their mobile? They if anyone would know what people use these phones for and how much the charges are.

NO MORALS.STAY AWAY FROM BELL MOBILITY.

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LindaCC
Markham, CA
Mar 31, 2012 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Each month I have noticed an add-on charge to my Internet bill for one reason or another. This week March 30, 2017 I received a notice via email of another charge of $2 effective June 1 for paper invoice. The choice is to either see the invoice online or pay the $2 per month.
First of all, I am all for saving paper, however, I have complained to Bell before that I refuse to use their site because I do not find it user-friendly, it too crowded and jumbled and complicated, I do not want to spend the entire day trying to find one thing. Secondly, there's more than one person who takes care of the bill. Thirdly, charges are being added best price is not given to users unless asked. Paper is necessary until Bell has efficiently cleaned up their act and the consumer should have a choice of paper or not WITHOUT penalty. Bell Canada departments do not coordinate their business flow and I do NOT TRUST THEIR THEM Dealing with Bell is annoying ! The last time I saw an increase they said it's dictated by CRTC. I wish CRTC would just BUTTOUT.

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augustin edwin
, IN
Jul 16, 2010 5:00 pm EDT

On Ajune 22nd, 2017 I received a call from a telemarketer called kevin from [protected] "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.

ComplaintsBoard
C
8:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell bad service

I moved to my new adress in Mississauga back i June and changed all my telecommunications services fom Rogers to Bell. Bell advised methat my internet and Bell expressVu would be free for te first three months. I have yet to see this on my billing. Also I get calls from their credit bureau which is in Quebec and they leave French messages on my phone which I am appalled by because I do not speak French and when I call them back most of the oprators there I speak to in Customer service don't speak much English. They call me every month saying my account is overdue when in fact I received my billing with a zero amount. I keep explaining my circumstnces to one of the customer service reps who finally speak and understand some English and everytime I advised them I spoke with someone and everything has been lceared up they tellme that there is nothing writtenin their system about my previous conversations.

I am so livid that I am seriously thinking of going back to Rogers because they have customer service reps in Ontario and their messages when left are in English first rather than French, and/or they give you a choice.

The way Bell Canada handles their accounts is not personable. I feel as if I don't really matter to Bell anymore as long as they get their money. Also they way they are handling my account byt puting me thrugh their collections company that call me monthly after I have paid my bills on time can give me a bad credit rating. Something has to be done becuase when I ask o speak to a Manager there is no one ever available to speak with me. This is not a way to run a company who wants to keep their customers. I have had several people who have bell say the same thing and everyone is getting frustrated with their services.

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Valerie
Valerie
, US
Oct 31, 2008 11:14 am EDT

So, I figured after arguing with a CSR Supervisor for over an hour this afternoon, I'd write something to add to this long rant on Bell Canada.

I am on a prepaid service for over a year non subscribing to a 2500 text message per month plan. This was great for months and months until the 22nd of October. This is when I realized I was being charged for every text message I've recieved between the 22nd and today. Considering I hadn't recieved any message or letter or anything about these new charges, I wanted to be credited back for this. Although I know I had been charged for more than the 100 text messages left in my Inbox, that is the only money I asked for because it's the exact number I knew, so I figured $15.00 would be quite fair in return for the charged messages with no notification.

I then went to an Aliant store and had been told that I would have to call Customer Service for any help, which I understood but it unfortunately had been closed. So I waited until today. I called and got a hold of some young girl who told me there is nothing she could do and that it is a self managed account, so I "should of known" about the new texting charges. Should of known? I was unaware that I would have to visit Bell each day to make sure they did not decide to add a new charge. I then figured I should just talk to a supervisor and the young lady agreed.

After waiting about a half hour on hold, I finally got through to a supervisor. This lady procedeed to tell me that I should of known about the charges. I explained that I hadn't recieved any notice about ANY new charges and didn't realize I should call Bell each day to find out about any changed. She talked more about many things that made no sense, and the decided to tell me that I had a "No Mail" indicator checked. Which in my point of view, meant "No, I don't want to hear about any new services you are offering and I'd like to keep the Long Distance plan I already have." But in her eyes this meant that Bell does not have to notify you of any new charges directly related to your account. After arguing with her more and more, she decided she could credit my account $5.00 as a "PR Gesture" Obviously, I figured that was ridiculous and we argued more and more with her talking over every word I said. She told me I was irrational for asking for $15.00, which I thought was minimal considering I was charged for more than that unknowingly. After her yelling at me some more, she decided that she could move the credit up to $10.00, and obviously I was still upset with this. I told her, if I can't be credited for the amount I had been charged for atleast, I'd have to go with Rogers or Telus. I was OUTSTANDED by her answer for this one. Her exact words, "I guess that is what you'll have to do." WHAT?! I couldn't believe that the Bell Canada Customer Service Supervisor just told me to leave the company and go with a competitor, all because she wouldn't credit me the minimal amount I was asking for. So we fought some more and she proceeded with a bottom line of "It's either $10.00 or nothing." And was about to hang up on me. Obviously I atleast want something before this woman hangs up on me, so I stated that I want the $10.00 and for it to go down on record that this is not satisfying me as a client, and I am moving companies, and this small credit isn't a "shut me up" She then decided to hang up on me.

After all this, I only ended up with a $10.00 credit still, but I've emailed Bell, and I'm hoping for them to help me out a bit. I'm amazed at what has happened to Aliant because of Bell. It had always been known as one of the best phone comapnies in Nova Scotia, and is now the most hated.

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Helen Kerekes
Welland, CA
Jun 17, 2013 4:42 pm EDT

It appears that frustration over Ma Bell's treatment continues to grow. I have been a Bell customer (mostly phone) for 38 years. I also added Internet some years ago. All was well at first however these last two years service has declined. I have had consistent problems with my Internet going down and extremely slow speeds. I have spoken endless times to tech service to deal with the problem yet it continues to get worse. They keep telling me the problem is fixed but it isn't. My Internet is almost unusable at this time because it goes does after about thirty minutes or less and doesn't come back unless I physically go down and re-power the modem. In this past week I have spoken to techs and keep getting transferred from person to person with resolution. I have been told they will check my lines and call back... NOT! I finally got a supervisor who gave me a spiel about how conscientious he was and he will help...NOT! He never got back to me as well. I cancelled my service and then the argument continues on why and what can they do. I had to wait endless times while I was put on hold while the CSR talked to unknown persons. I finally lost it and said that I will pay you to let me go. There was no amount of perks or discounts you can offer me that will convince me to continue as a customer. After forty-five minutes I was finally given a confirmation number and just in case I got the CSR's name and employee number. I suspect that final billing will be a nightmare if you read the forums about Bell complaints.

Bell, if you read this note; Once you were a solid and reliable company that was the pride of Canada. You are now rated as one of the worst companies in Canada for customer service and satisfaction. As more and more customers jump ship the once proud Bell will go the way of the dinosaur.

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A.M.M.
Toronto, CA
Oct 26, 2010 10:17 pm EDT

I got this letter from Bell Canada, with my name and address on it, a Notice of Disconnection from the VP of Billing Credit and Collections, saying my account is past due, and that service will be discontinued. I'm amused because payment has never been a problem. And this letter has an owing of $110. I look at the account number and do not recognize it. I check it with my monthly Bell statements, and see that its not my account number.

So I call 310 BELL. The rep tells asks me some ID questions and tells me it is an internet account for my home address. I tell him my real account number, he pulls it up, tells me there's nothing wrong with my account, and that he will have to put me through to the internet dept., to clear up the letter's issue. So I go on hold and wait. And wait. 25 minutes later, he tells me that he has not forgotten about me, and that its taking a long time to find someone in the internet dept. He tells me I should call early next morning when its "not so busy". I ask him if I can talk to the VP of Billing, the fellow who signed the letter, and of course, our rep cant forward my call that way. So I tell him, ok, have someone from the internet dept., call me, instead of me having to call BELL and wait to clear up something that has nothing to do with me. He goes, o sorry we dont place outbound calls that way...

Beautiful... 30 minutes of my life wasted on Bell basically, for unknown [censor] that hasnt been resolved yet.

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BellSucks
Ottawa, CA
Mar 11, 2009 2:03 pm EDT

Bell Canada is the worst company in Canada.
I had similar problems with them when they charged me for Jamster service that I didnt register for. They kept telling me I registered with my phone. I showed them every text in the inbox and sent box that matcehd every text charged for on their bill and none of those showed me confirming any jamster service.
They still continued to refuse to refund me. I cancelled my service with them. I hope they go bankrupt.

ComplaintsBoard
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8:30 pm EST

Bell customer service

Since the day I called Bell Canada to advise we were moving I have had nothing but bad service and experienced one mess up after another. I called to 1.report an address change, 2. cancel my land line and 3. find
out how much it would be for internet only. My first call began at the end of
August. When I called to change my address I went through an automated system and waited for a representative for almost 10 minutes. Since I work everyday cannot be on the phone all the time so I had to try back later. I called at different times of the day, but the wait times were always very long which made it very annoying and difficult to do what I thought was going to be a simple phone call. This happened several times over the first couple of weeks in September. When I did get to speak to someone she said she updated my address, and then said she had to transfer my call to someone else responsible for cancelling our phone line. After waiting and being transferred I was asked the same information over again and had to repeat the address change because I was told the first representative didn't update it properly. The representative asked why I wasn't keeping the phone line, which I explained to him. We have cell phones and only had the land line because we lived in a secure apartment building. The apartment building had intercom access which required a land line. Once we moved on Oct 1/08 we wouldn't need it. The representative told me my phone would be disconnected October 1/08 when we moved, but I'd have to pay for the service until October 18, 2008 because I hadn't called 30 days in advance. I explained that I had repeatedly tried to call but couldn't get through. He said that was unfortunate but it was Bell's policy and I should have tried to call back until I spoke with someone, therefore I would have to pay for the service until October 18/08 regardless. I asked him if I had to pay for a reconnection fee at the new address if I kept the land line. He said I wouldn't, so I requested that the phone line be transferred to the new address and then disconnected at the end of 30 days (October 18/08). He told me the phone line would be switched over on Friday October 26/08. He confirmed that there would be no interruption in the service and that we would have internet and phone access.
On Monday October 29/08 we still had no phone at the new address so I began the bothersome task of trying to get through to a representative again to find out what happened. When I finally got through, the representative apologized because the phone line was still set up at the old address. I was annoyed because the previous representative screwed up, but also concerned because there were new tenants moving into the old apartment. I was worried about any possible charges to my phone number. I talked to the representative about this and he assured me that I wouldn't be charged for any calls and that I could check my bill when I got it. He said my phone would be transferred in 5 business days. I asked if they could do it sooner since it was Bell's mistake, but I was told that wasn't possible. I also asked if I had to pay for service for 5 days when I wasn't receiving it, and he said I had to. I told him that didn't make sense because it was an error on behalf of Bell Canada. When I asked if there was someone else I could speak to I was told there was nothing anyone else could do either. I was very irritated and began obtaining quotes from other companies to switch our internet service.
Again I had the onerous task of calling Bell. I was sick of dealing with the company so I decided to have the internet cancelled on October 18/08 in addition to the phone line. If the representatives couldn't process simple requests like change an address or arrange connection/reconnection then I didn't want to deal with them. At that point none of the representatives showed an initiative or interest in trying to retain business. I just wanted to pay for the 30 days of poor service and cut my losses.
Within a couple of days after requesting cancellation of all services at our new address I received a call from a very rude Bell representative asking when I was going to pay my bill. I told him I would pay it when I received my bill. He persisted in telling me my bill had to be paid which I assured him it would be once I received a statement. (I later found out that on Oct. 24/08 my statement had been sent to the wrong address.)
It wasn't very long after that I received another call from a Bell
representative who said he was from Bell Loyalty. I actually thought it was a joke considering the service I had received up to that point. I couldn't
understand why I would be harassed by someone trying to collect payments before the bill was issued and then receive a call from someone trying to retain business. I recounted my bad experiences and how much time I had wasted on the phone over this. The 'Loyalty' rep apologized and said Bell valued our business. I asked if there was anything he could do about reversing some of the charges, since we had gone without services due to their error. He said that wasn't possible, but he offered us faster internet, discounts on our bills and a number of other services which I hadn't asked for. It's incredible that many Bell employees are unable to reverse charges when services were not provided. It's unbelievable that they don't assist customers in speaking to someone who can assist them in order to keep their customers. I would think it easier to retain an existing customer, than try to obtain new ones. I compared the prices the 'Loyalty' representative provided which came as a package if we kept the land line and internet. It was comparable to the quotes I had obtained and he assured me that I would have no further problems with our service. Based on that I agreed to keep the land line and internet. During our conversation I told him about the representatives I had dealt with prior to him and that I had requested the internet and phone be disconnected on the 18th. He said that request was cancelled and he promised me that there would be no interruption in the service.
On Oct 18th I was unable to sign on the internet. I wondered
if it was my computer so I made a trip to the library after work to use a
computer. When I tried to check my email, I received the message that my account had been closed. I started calling Bell again, but couldn't get through. Then I drove to a Bell store and the employee directed me to a self service phone to get some assistance. After being on hold for almost 20 minutes and speaking to a representative she disconnected the call. I was in disbelief that this was happening again. Before I hung up I asked another employee (Sandra Beresh) to check the line to determine if it had really been disconnected. She confirmed that it had been. Not knowing how angry I was at this point with every interaction I had experienced she suggested try again. At that point I had to leave the store before I exploded in anger. I have been in customer service for over 20 years and had higher expectations than this from a company that claimed they wanted to keep my business.
When I returned to the store Sandra apologized to me for the problems I have experienced and arranged to have the internet reconnected. Somehow the 'Loyalty' representative who promised the internet and phone line would not be cancelled and offered me the great deals, managed to keep the phone line open but the internet was still cancelled on the 18th.
Out of all the employees I had dealt with she somehow managed to have the
internet and email up again within 3 hours. How is it she could do that, but
other employees cannot change addresses correctly? Arrange to disconnect/reconnect services when they say they will? Transfer calls without disconnecting the customer? Reverse service charges? Harass customers for payment of bills before the bill is even received?
The time spent dealing with Bell was ridiculous not to mention frustrating. This is all because of a simple move. Customers do this everyday. It should be routine, however I had to make repeated phone calls, the frustration of being disconnected on several occasions, the inconvenience of driving around using other computers because of Bell, having to visit a store to try and get better service...the whole experience is very frustrating.
I emailed Sandra Beresh and asked to speak to a Manager or someone with some authority who could provide some meaningful compensation for the lack of service Bell's employees in general have provided. She responded to my request, stating that she forwarded my email to her manager. After one week I hadn’t heard from anyone so I sent her another email to find out how long it takes for someone to respond to a customer enquiry. She stated that there is no set timeframe, but assured me that she had sent her manager the email and also let her manager know that I was expecting a call. After a couple more emails and no response I made arrangements to switch all services to another company and called Bell to cancel service. Within, two business days I again received a call from collections threatening to suspend service. Once I asked the collector to not only suspend it, just cancel it immediately…he wouldn’t. He said I had to call a different number. I refused to call and wait on the phone for another ½ hour so I asked for a manager. He told me I couldn’t speak to one. When he realized he wasn’t going to get anywhere with me, he put a manager on the line. The manager was rude and disconnected the call.

I have been a customer with Bell Canada since 1988 and always paid my bills in full and on time. Until October 2008 I had never had an overdue account. They are unwilling to provide any compensation and it is impossible to even speak to a manager who will assist. If anyone knows who to file a complaint with that will get me anywhere with this company, I’d love to know about it.

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Bellcanadasucks
toronto, CA
Feb 04, 2010 9:44 pm EST

We were a few days late paying our bill and were being harassed with phone calls. I was getting a little short on the phone because I had already given them the day that it would be paid and their phone calls were getting annoying - not to mention that they had woken the baby a few times!

One particular call I hung up in frustration. The Bell representative called back and left a message calling me by name and said "Go F__ yourself, you F___ing B__"

We called and complained about this horrible service and they said it would be dealt with internally - and they would not call us back to let us know that it had been dealt with. Nice. I doubt anything was ever done -- what do they care? They got their money!

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BellSucks4Sure
London, CA
Mar 14, 2010 3:57 pm EDT

Bell Canada offers the worst customer service for a telecommunications company in the world. They can only help you... during the week, 9-5.

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Bell Complaint
, US
Mar 21, 2011 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On March 21st, 2011 My wife Carol Called Bell Canada and was speaking to Line #id xx357 she kept on telling Carol that we have a contract and that we cannot cancel the service. I got on the phone and spoke to her explaining to her that we do not have a contract and we did not agree to those terms. She also told me there would be a cancellation fee of $100 put on the account and if not paid would go to collections. I tried to explain to her that we had someone from her department call us almost 10 times harassing us to pay the bill by credit card or he would keep on calling as a result we are cancelling the service. I also explained to her that I have proof about this. She went on to say that customers do this all the time to avoid paying for the service and basically get away without paying. I asked her just to give me the confirmation number and cancel the service. She kept on stalling by telling me that she would email it to me with a copy of the verbal contract my wife agreed to. I asked her again just to give me the confirmation number so that I could end the call. She finally gave me the confirmation number #[protected] and hung up the phone on me. That is the service reps they have working at Bell.

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annabattler
Queensville, CA
Jun 16, 2011 12:13 am EDT

We've been Bell customers for 50plus years. We stayed with them when telecommunications were deregulated.We resisted bundling sales by other telephone folk.
However, during a recent call to Bell (to delete call waiting and try to lower the monthly charge), I was given a firm quote by the Bell rep of $57.00/month.Last month's bill did not reflect the new quote(which was repeated to me several times, taxes included).
Another phone call...credit would be given on this month's bill. This month's bill arrived...no credit, no quoted amount.
Another phone call...only to be told I could not have the $57.00 quote.
I'm done with such shoddy customer service and have changed (to my financial advantage) companies.

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James Cobban
Ottawa, CA
Jan 11, 2013 11:47 am EST

Specific problems I have had with Bell is its inflexibility in dealing with special circumstances of a customer:
Bell moved to Microsoft for their Internet services (e-mail, web sites, etc.) which, because Microsoft refuses to admit it is not the only computer software company in the world, meant that Bell could no longer support computers that were not running Windows. When challenged on problems with this implementation Bell refused to support any internet services beyond provision of band-width. I have not received a single e-mail sent to my Sympatico mail address in over 3 years.
On a related note Bell's own web-site is implemented using Microsoft technology which fails to work properly with either Google Chrome or Mozilla Firefox browsers even though those two browsers are more popular than Internet Explorer. One arrogant insensitive corporation hand-in-glove with a notoriously arrogant and insensitive corporation.
I tried Bell Satellite Television but Bell demanded an extra $5 a month to continue providing a single channel which is available over-the-air in Ottawa. So I cancelled the service.
I tried Bell Mobility but Bell was unable after many attempts to provide signal coverage in the building where I work. The problem is that Bell's antenna is mounted on the roof of my building so there was no coverage in my office. Despite this Bell was unwilling to negotiate a termination of the contract.
I tried to pay a bill for a new service that was not covered by my existing pre-authorized checking payment the same way that I pay all other such services and made most recent purchases, by using a debit card. But Bell has chosen to not implement any method by which a debit card can be used for payment either on their web-site or at any of their retail outlets. All debit card payments must be presented to a bank.
I tried all customer service escalation processes within Bell but they not only refused point blank to rectify any of the issues, but refused to give any explanation of why they were refusing. In my opinion Bell's senior executives are cowards who are unwilling to confront customers who have been impacted by their poorly thought out policy decisions. Never once was I given the opportunity to speak to anyone above the level of supervisor.

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S.Bassil
Toronto, CA
May 22, 2013 3:43 pm EDT

Bell Canada came to repair a phone issue and cut away a part of my garage in an attempt to access the box. The garage is lightweight temporary garage and could have been moved to gain access. The Bell company denies any responsibility to the garage being damaged but there would be no purpose in a vandal cutting away a wall around the bell box. Four weeks of run around and excuses including personal issues on the part of the person handling the file. This has been an outrageous experience with Bell and I am surprised that this has occurred.

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Bell Complaint
, US
Oct 29, 2012 8:04 am EDT
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Tasha10 for one thing I have an apology letter from Hundson Bay in regards to the compaint. They conducted and investagation and looked at the video of what had happened and agreed with us. Also a further investigation is taking place by Corrections Canada that investigates complaints from the public against things like this. And the guard is no longer working for Hundson Bay or Zellers anymore until the investigation is conducted. I also have letters from both departments confirming this. And also I do not have a 7 year old son he is only 12 months old. So I am not sure where you are getting your information from because it is not truee. Thank You for your concern.

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Arabigo
St catharines, CA
Jun 08, 2011 1:30 am EDT

I personally think its better off not to call except to dispute bills and disconnect your service. Even better, switch to a different telecommunication company all together so you rid yourself of headache of dealing with incompetent unhappy employees who don't even want to be there, and we as employees don't have to deal with your IQ of a squirrel l intelligent, your miserable attitude, and your stupid questions. This is my personal opinion based on what I seen from the company and its customers.

http://thetruthaboutbellmobility.blogspot.com/

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Arabigo
St catharines, CA
May 26, 2011 8:47 pm EDT

Those dumb bell customers never make sense, they want everything for nothing. We suffer so much at Bell because of this stupidity ... sometimes we wish they stop calling all together and go away ... rather get no calls and possibility of business closure than to deal with ###s who know nothing about their plans, bills, or even the phone they're using ...such ###s.

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SSE
Mississauga, CA
Apr 08, 2011 4:40 pm EDT
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As power of attorney, I tried to cancel my aunt's internet service in November 2010, after she'd gone into hospital for the last time. I was told I would receive a final invoice and an address sticker for returning the modem. The final total was around $50.Neither came. Five days after my aunt died at the end of December 2010, I stared getting what became a barrage fo telephone calls and invoices from Bell's collection agency. After speaking on several occassions to collections reps to try to get the final bill, I was finally given a total of $158 for a bill that was $50. Having had enough of Bell's harassment, I agreed to pay the $158 just to close the account. The idea that I was in bereavemnet, never entered the discussion from them.
Anyway, two days after cashing my cheque for the full amount in February, I started receiving more phone calls and mail regarding late payment fees. I continue to get these invoices for another $14.25. Enough is enough. This company needs to understand they must change their billing tactics, and customers have to get vocal about it. I'm willing to take this as far as it will go on principal alone.

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6:39 am EST

Bell terrible service all around

I think their website should be hell.ca. There are so many examples of poor technical service, poor customer service and money grabbing behaviour from this company.

We have regular dial up service as we live in the country. They provide a dial up accelerator, supposedly to speed up the process of downloading. Well... That's when it works. It cuts in and out causing your connection to hang. Just great when you're in the middle of banking.

We had a problem connecting to our mail server and I was directed to someone overseas who couldn't speak english, his phone head set wasn't working and it sounded like a party going on in the background. Obviously no technical knowledge whatsoever. He advised me to buy a new computer. I told him it was one of their sympatico mail settings that had somehow been altered on my computer and needed to know which one to change. (I'm a computer programmer). He kept insisting it was my computer and to go buy a new one. I eventually figured out the setting by myself. Awful awful awful!

Last year, it took us 10 months to get them to disconnect an unused second phone outlet. Everytime I called they said it would be taken care of and every month it wasn't. Finally, I went to the top and had it taken care of... But only 4 months credit against a 10 month bill. Crooks.

Our satellite provide, (The bill is in my name), will not let me change our programming because my husband signed for the connection. Supposedly he was given a code 8 years ago, that he's supposed to remember in order to get my listed so I can change the programming myself. I bet if I stopped paying the bill, that would get their attention. They're charging us for another receiver, even though it's not hooked up. They don't seem to know how to remove it from the billing!

I'm investigating how to get rid of all of their awful service in my home. I don't even care if it costs me more in the long run, I just can't stand being associated with such a terrible company.

Eileen doran

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Jennylou
Pefferlaw, CA
Mar 10, 2011 2:47 pm EST

The Bell Canada website is indeed HELL.ca...I need to allocate at least 30-45 minutes to do a simple number change for one of my fab fives on my cell service. It is SLOW beyond words, antique in design, and could be way easier to use with less navigation between pages, which take eons to load. You would think with all the money they are raking in, they could hire a decent web designer. Often I give up while trying to do satellite programme changes and need to steel myself at my computer with a good book if I really need to do anything on that site...ARRRGGGHHH

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1:55 pm EST

Bell long distance phone charges

Attention all long distance phone users:

Please check your phone bill to see if you are paying exorbitant long distance phone charges. I recently uncovered the fact that my elderly in-laws were paying approximately $100 per month in long distance charges for calls that were made in ontario only. They were on bell's old first rate plan whereby long distance savings only kicked in after 6:00 p. M. And on weekends. Unfortunately, due to several illnesses in the family, my in-laws had to make calls prior to 6:00 p. M., which is why their bill was so high every month. Bell now has a new plan, which costs $14.95 per month for unlimited 24/7 calling in ontario. They also have another plan, which covers canada and the u. S. For only $19.95 per month.in addition, there is a monthly activation fee (Under $5.00) per month for either plan. This savings alone is huge for my in-laws, especially since they are on a fixed income.

Please check with your elderly parents, aunts and uncles etc. To make sure they are not paying too much for their long distance phone charges. Bell won't call them to explain the new plans, they have to call bell and make the change. We need to protect and respect our elders, so please pass this message on.

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Very unhappy Bell customer
Toronto, CA
Dec 14, 2009 5:25 pm EST
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I think Bell Canada deliberately structures their plans to maximize their profits. When they do their telephone soliciting to change plans, they fail to make actual costs to many locations transparent. Even their bills sometimes fail to reflect per minute rates, when at times the per minute rate exceeds $2.00 per minute for overseas calls. In the absense of easy to contact bell personal who have the authority to resolve these types of issues easily, I recommend a long distant company like Yak a Lot that charges no monthly fees (Bell charges a monthly rate that varies according to the chosen plan), and makes call rates completely transparent. http://www.yak.ca/product/yak-long-distance/great-rates I'd suggest you programme your parent's phone handsets with the access code so they can pay 24/7 rates to the US and Canada of .3.5 cents.

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1:42 pm EDT

Bell harrasment not to cancel telephone service

September 22, 2008 I called Bell Canada to cancel my second telephone line. I was asked security questions such as account numbers, name, address, etc. which I answered all. While on the phone I was forwarded to another person where I was asked the same questions, and she kep asking more irrelevant questions which I could not answer precisely such as the exact date four years ago when I set-up the account. And then she kept asking why I was terminating the service, and that she could offer better packages. She then told me that she could not cancel the service because I could not answer security questions. I said I will hang up and find exact dates she needed, but she eventually gave up on me and agreed to cancel the service. I told her that she was trying her best tactics to discourage me from cancelling the service. Bell Canada hired people to harass subscribers not to cancel service. If you know where else can I complain, please let me know.

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Norry Kaler
,
Oct 06, 2008 2:43 pm EDT

Hello, I have had the same problems with Bell, they recenlty changed my plan (mobile) telling me that I had the exact same features as I did when I moved from Calgary to Halifax with Bell. I found out they cancelled everything, took all my features and have created so many problems for me, I've spent over 6 hours on the phone, and the worst thing is I'm not exaggerating. They said I can't talk to a supervisor, etc.etc..

It is the worst service I have ever seen or heard of, problem is they are all the same, now I dont' know how to get out of my contract!
Good luck to all o f you, I don't think Bell cares, this is why monopolies and big corporate giants should be open to competition.

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Joeanne Maracle
,
Sep 25, 2008 8:24 am EDT

I am a very upset customer at this point... I just hung up my phone from a Bell agent...
My complaint is that Bell Canada has entered my bank account AGAIN illegally and withdrew
my telephone bill. This is not the first time this has happened.
My sympatico internet service is automatically withdrawn on a monthly basis BUT my phone
bill, I pay through web banking... Yet there was no authorization on my part to withdraw this
payment, it happened in the amount of $90.41. It was quite a shock this morning when I went into my
bank account to find this withdrawal...
We have been customers for the past 24 years and if this is the way that you do business, well maybe I should be shopping around for someone else.
This man that I was talking to this morning said that myself or my husband had made the request...
My husband DOES NOT USE the internet and he DOES NOT PAY THE BILLS... I do.
He told me to contact my bank because this was their mistake BUT my bank is going to tell me that the authorization came from you people... I DID NOT GIVE AUTHORIZATION TO WITHDRAW THIS BILL!
As you can tell, I am furious right now after spending 20 minutes on the phone about this matter and he would not give me a head office number but after telling him that I would go on the internet and retrieve it, he came back after leaving me on hold for 3 or 4 minutes and gave me an e-mail address... I will also be sending this letter to that one too.. Making sure that I get to the proper people... I am soooo upset right now...

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7:50 pm EDT
Featured review
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Bell - ridiculously bad customer service

I've just gotten off the phone with Bell and am shocked at how bad the customer service was...even in this day of poor customer service. I've been a Bell customer for two years and my husband and I each had a cell phone with them. Recently both our employers have issued us Blackberrys and the cell phones fell out of regular use. Our contract expired in the...

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2:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell bad service

I was a customer of bell's sympatico internet service from december 2006 to april 2008. Had a one year contract originally and never renewed it, so my contract expired in december 2007, right?

In february 2008, I got my bill and it was DOUBLE the usual amount! (Well, got my bill is probably wrong seeing as bell canada refused to ever send me a bill, until march 2008 they said it was not possible to send me a bill since i only had the internet with them, insetead they took the money off my credit card)

When I called to find out why, I was made to wait for over half an hour, to find out that the plan I was on no longer existed, and that they had switched me automatically to a plan with 3gig of download for the price that I had been paying for unlimited, when I had gone over my new limit every month that I had the service!

The fee for the extra download was what changedmy bill. After calling several times, I was able to get one customer service agent to remove the extra fees, give me a comparable plan that I had before and some compensation money. At that point I decided to accept it, and that when I moved in april I would change providers.

When I contacted them on the internet in march 2008 to have my service cancelled, they wanted to charge me a 25$ DISACTIVATION fee! And, they said that it took 30 days to disactivate my service and that I would have to pay for the service during that time. I calmly told them that it wasnt happening, and that my service was to be cancelled the next day, and the reasons again why I was cancelling. I also told them that I was calling my bank and telling my bank to withhold all payments to them on my credit card pending my approuval. The charges were dropped and my account closed the very next day! :)

The following month, I got a bill for 100$, a cancellation fee. Even though I had no contract they tried that. In the end, I was able to get a check from them in the amount of 126.75$, how htey came to that I have no idea, but since it is money that they gave me, I call it a mental duress fee that I charged them!

Bell canada is one of the most fraudulent companies I have ever delt with. To get my check, I had to wait 6 weeks, or talk to the refunds dept. When I asked to be talk to a manager or a supervisor, I was told that they had none working that day, and when I asked to be tranfered to the refund dept, they told me that that dept had no phone extention! A phone company htat has no managers, no supervisors and a dept with no phone service... What kind of idiots do they think their customers are to believe that!?

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stepdance
Ottawa, CA
Sep 28, 2009 6:34 pm EDT

they are just plain aweful!

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9:30 pm EDT

Bell not honouring contract - to affliliate

In August of 07 our family was transferred from Saskatoon to Calgary. We had one cell phone 3-yr contract with Sask Tel Mobility at the time. It was no trouble to cancel the contract as long as we transferred to an affiliate - which in this case was Bell Mobility.
So we did, but not only did we transfer, we added 3 more phones for a total of 4 and signed-on for another 3 yr contract.
At the time, and apparently up until about July 08 - (not sure because to my knowledge I had received no notice of any change in that regard), Bell reciprocated the same affiliation with Sask Tel.
In late August of 08 our family was unexpectedly transferred back to Saskatoon from Calgary. When we enquired and attempted to change plans, after many confused conversations both on my part and that of Bell Client Service staff; we were finally told that Sask Tel was no longer an affiliate of Bell Mobility. And thus we would be required to pay a cancellation charge of $800 per phone. When I pursued the issue, after several explanations and attempts to understand- through various levels of staff, I was told that they would (so honourably) reduce that charge to half. And to add insult to injury, I was told that I could not cancel, as of that time, I had to give 30 days notice, essentially meaning I had to pay yet another month's fee. Is it just my naivety or does this translate into a serious lack of integrity on the part of a well known and established company?

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Update by lkelly
Sep 09, 2008 9:37 pm EDT

My apology. . . The cancellation fee was $400 per phone. The (so honourably) reduced charge to me would be $800 (1/2 the original).

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wjkish
, CA
May 06, 2010 2:57 pm EDT
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I have been a very long time customer at Bell and a very strong proponent of their service(s). Today however, that has changed to the point where Bell is the last company in the world I would do business with. Liars and cheaters - that has been my experience with this company.
Disclosure is a vulgar concept to Bell - just to get the terms of my contract has been a horrific experience, so much so, I have had to make a complaint to the Complaints commission to get someone to address my concerns.
For the life of me, I cannot understand why it is so difficult to get a coherent, consistent, and reasonable response to my question(s) like among others - what are the terms of my contract!
They tell you on the phone what they think you want to hear and then absolutely refuse to give you anything in writing (other than your bill) and hide behind what they call privacy. Well I am the CUSTOMER and do I not have a right to know what my contract is how they arrive at the charges, they do, and how they can change my contract terms – like its length without disclosing any of it to me!
How they can get away with the things they do is beyond me but this much I can say. I take every opportunity to tell friends, relatives, coworkers, and customers to stay away from that company. Proudly I can say that I have personally influenced many people to switch from Bell to other companies for service. Maybe in their infinite wisdom Bell will eventually figure out that cheating people out of their money will only last so long. My guess though – considering their arrogance they will bleed a slow death to bankruptcy before that realization occurs to them.
Never again will this [censored]hole company get my confidence or my money.

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Charla
,
Nov 26, 2008 10:10 pm EST

I have never dealt with such rude people in all my life. My husband and I purchased the phones so that we could stay in contact while he was out West working. Well at first the bills were fine I received a bill for $900.00 dollars and couldn't make heads or tails out of it. I called about 6 times until someone called me back, it took them a week to figure out they over charged me by about 550.00. The best part was it took me to explain to two different people that there was something wrong and someone needed to look into it. We are looking to close out the accounts but it will cost 700.00 to close out both phones but the last bill I received was "oh yes 1200.00" Customer service my ###

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EW
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Sep 10, 2008 10:53 pm EDT

I sympathize with you and how angry you must feel. I just absolutely hate dealing with this company and swear never to go back to them again regardless. Initially I didn't leave them because of any bad experience but after leaving they charged me a huge fee (although not as bad as yours) which they never told me about when I asked before leaving. They are totally unprofessional, unscrupulous, and very dishonest in the way they conduct business i.e. they'll tell you one thing, then another person would renege on it or give you a total new line of BS. I just hate those as*holes, every single one of those low lives. So, what are you going to do? Are you going to actually pay them to save your sanity or fight it? In the end, unfortunately, you are at their mercy otherwise they'll screw with your credit rating. Canadians would be better served if they just go bankrupt.

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5:43 pm EDT

Bell final bill

Some many, many, many months ago, I returned Bell Canada's Tv/Cable receiver thru Purolator. Employees at the cable/tv department confirmed that they have received the receiver but still was billed for the receiver for the amount of $ 191.something which represents the amount of the receiver. I called them many many times about it. They said that every thing's Okay and that they will send me thru mail the final bill which is $0.00 balance. I told them that I need it to clear my name in the credit bureau. They said yes. It will be ready in 4 weeks time. After 4 weeks had elapsed, I called Bell Canada again but this time, I called the customer service. Again, they assured me that they will mail the final bill. I told them to check the final bill and the guy at the customer service said " nothing to worry as everything is $ 0.00 balance ". I asked them " how long will it take them to mail it to me. They said 4 weeks. Again, I waited for another 4 weeks but nothing came up. I e-mailed them a couple of times and a guy named Roy Aditi answered me indirectly. I told this guy " Is it the policy of Bell to Delay sending final bill if you opted out of Bell? Just imagine a bill is all I need. Is it hard for an organization like Bell Canada to send out a final bill to one of it's former client? Or they want me back again. Are they so desperate enough to use this kind of strategy. Is Bell Canada using lazy, incompetent, indifferent and do nothing guys as employees? All I need is my FINAL BILL, that's all.

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outraged
Brampton, CA
May 15, 2009 6:17 pm EDT
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you know what I am glad that it is not only me has a complain about bell canada.
I really regret going back to them.It is easy for them to forward your name to collection agency and screw up your name.
I just wished that there is someone that can bring this issue with bell to the politicians or someone who can help us as a customer so that they will start to change there system.

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9:23 pm EDT

Bell home connection and plus

In May 2008, we talked to a bell representative. because were moving from Ottawa to frankford ontario. He gave us a packaged for the new home phone + the express vue + internet "wireless with the antivirus" 3 months or 12.00$ and 119.00$ for 1 year and 129.00 for the second year. We agree with the plan and made arrangement for the connection to new house on the 31 July 2008. A week prior of the moving date, I contacted bell canada to make a change for the connection on the 1 of August 08 with a confirmation#... that I guess so they told me is no good for a reference. Anyway on the 31 of July, the Internet rep. came to the house since we were not ready for him we turn him down because first we did not have a phone and we were getting our furniture. On the 1 st of August we spent about 2and half hour on the cell phone in regards of getting our home phone connection + transferring to about 7 agent when my cell phone connection hang-up . Anyway they told us: No... this will not be possible because they are too busy... they will be there on the 6th of august. We waited all day on the 6th... nobody came. We call again... there is a problem with your phone lines, we have to send engineer because there is not enough phone lines for your area... How long this will take? It will be done by the 20th of Aug 08. OK! not to impress but I will wait. 20 of August, nothing. Call Bell Canada again... 2 hour later of fighting with the rep. we ask to talk with a Technical Rep. Which she told us the work as been done and someone would be at my house tomorrow to connect my home phone ligne up. 21 of august, finally someone showed up and it took him about 30 minutes... not even... and he told us that the connection were there but they were so bad that they had to change them. OK... this is not what we were told at the beginning of this... We were told that there was not enough connection in our sub-division because someone had 8 lines in there house and someone else had 5 connections and thats why we did not have one but now the story change! UMM! Anyway I got the phone today but I got an other issue with Bell. They had promise me with a wireless router + antivirus in my package. Well... I did not get it and I guess I will not get it anyway... We spent an other 2 hour and half with them..up to some manager... and they were not willing to help us out.. I just which it will happen to them and make them realize how frustrating this is. My dad is far away from me and he is very sick and the only thing I need from him is a phone call so When you don't have phone and even your cell phone doesn't work well it is very painful. I would like to suggest a better way of providing service so no one will be stock like it happen to us. Before heyou agree or any company offer you something to ensure you have it on paper or by e-mail that you are able to go back of what was offer to you... Also this miss representation from bell and I'm very disappointed by the way I was threaten. I was told that I was lying about the package... I would not spent 2 hour and half on the phone arguing if I was! They are the one that lie to me and in about 2 year from now because I'm stock! They will not see me again in there customer list for sure... They are the worse company that ever dealt with in my life. HO! I was forgetting they were going to bill me from the 21 of July 08. Which on that date, I did not own a house yet, so go figure how mix up they are! Anyway I which someone up there will understand why I'm writing this and understand. It has been hell and its not finished I still have an issue with my cell phone but this will not last long as I'm done in September and I'm not going with bell again. I have friends in the same boat then us but it is worse for them. They are still waiting for there phone line and I guess as they were told it just need from someone to push the button at the main office at 54 kings St. Isn't that terrible when you have been waiting for over 3 weeks that the only thing they need to do is this and they will not do it... It just piss me off. I'm done with Bell.

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Michelle B
,
Nov 10, 2008 8:00 am EST

The exact same situation is currently happening to me. Except the home had a phoneline a week before we moved in. Now we are getting this story.

I have had it with this company!

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Radhika
,
Aug 23, 2008 10:59 am EDT

hi
our landline no is [protected]
and our problem is dialtone is not activated from morning, i can only recieve calls but cannot make any calls
will u please solve our problem

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6:57 pm EDT

Bell no customer service

I purchased a HTC phone because of its features. My first phone had problems within the first week of purchase and was replaced. This was the same for the next 4 replacements I received within 3 months. I contacted cust serv inquiring about replacing the HTC with a diff phone; the rep told me that other customers had the same problems and i was able to get a new phone in the store. at the store, the rep told me that i was unable to receive a diff phone and that i would have to contact cust serv on my own time. The next day i contacted them and was told the rep i had spoken to had no knowledge of procedures and had given me the wrong information, and were unable to honor their word into giving me a new phone. I filed a formal complaint, as their policy would require for them to send me a HTC phone monthly during a 3-year period, because of the technical problems that the HTC had. I was contacted by a rep at the executive office named Noushin Tuncer, and was assured that she would solve my problem and send me a new diff phone within a week. A week later, I was contacted by another rep from BELL asking if i had received the phone, after I told him I had not, he realized that they had not in fact sent the phone to me. He assured me that it would be sent the same day. Next day i received a package with a phone and spent 10 hrs trying to activate the new phone; and realized that all the features i had paid for were not available to me. I called cust serv to contact with Ms. Tuncer and the rep was rude and offered to transfer me to Bell Canada. I asked to talk with her manager and she transferred me to a closed bell Canada office, after being on hold for 20 minutes. The next day I called Ms. Tuncer directly and left her a voicemail explaining that i had received the phone but that i was not content with it as it was not what i had paid for and signed up for with BELL, I also asked her to contact me ASAP. 2 weeks later, the voicemail now said that she would be away from her office, with the incorrect date and it was full. Its now a month since i have received the phone, the contact # only informs me that the voicemail is full, and then hangs up. The CSR directly emailed Ms. Tuncer requesting her to contact me. The problems with this new phone extend from not being able to receive calls to the lack of applications and features that i had purchased and signed a contract for. I have contacted the cancellations dept spoke to Abe empl #6021230 and explained me that the cancellation fee cannot be waved when i personally know of other customers who have in fact done it. As a 3-year old BELL customer, I am unsatisfied with the answers provided by bell Canada. Their lack of commitment to loyal customers who just want a decent service to be provided to them. I have spent most of my time trying to reach someone who can help me and restore the agreed contract as they refuse to take responsibility for the changes that the new phone makes to the agreement. Under their own terms and conditions i should have been notified if any changes would be made to my bell contract or the features of the device provided. This has not been the case; BELL has continuously avoided to follow through with their contract terms.

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grantfromBC
, CA
Jan 29, 2009 12:20 am EST

Exact same problem with the HTC Touch, its so damn frustrating I can't even express it, I just wanna snap! Been dealing with this non sense since august, on my 3rd phone, and its now been 4 months without another replacement, stuck with a cheap loner phone, I feel like a damn fool for believing them the 15 times they told me my new phone was on its way, I don't even know what the hell I can do, I feel so helpless its not even funny! I had to move since I filed the warrenty claim, since I lost my job, theres a Bell where I live now too, but they told me I have to fly back to the Bell where I purchased the phone to deal with it in person, WTF, $800 flight return? Ya f*uckin right! What the hell planet am I on Seriously! Arghhh!

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Robert Morvan
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Nov 21, 2008 12:19 pm EST

I read all these stories, which are similar to mine. What is the outcome of thse stories? Surely someone can tell me what can be done. Why is the Consumer Protection Agency not going after Bell?

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kimberly Doiron
,
Nov 11, 2008 6:30 pm EST

I understand your issue. I have been dealing with Bell for 3-4 months now regarding the HTC touch phone. There has been poor customer service throughout the entire issue. I have little to no reception with my phone. They have sent me a new phone with NO difference . I am paying for a phone that DOESN"T WORK. I have no home phone and feel unsafe without a working phone. I AM EXTREMELY DISPLEASED with this service/phone.

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Valerie Schneider
,
Oct 05, 2008 11:00 pm EDT

I agree with the fact that there is NO CUSTOMER SERVICE. We have been "dealing" with Bell for 6 months with a phone that my daughter purchased for a large amount of money, but has not worked since day one. Because of school exams she did not go back with the first 15 hours and so we are stuck with this piece of junk that has had to go in for repair 3 times and be reset by calling into Bell who knows how many times. You are lucky that you were able to get a new phone. We keep getting told: "We don't give out new phones." "We don't sell phones - they belong to Motorola" . I have asked to speak to a supervisor and have yet to speak to one. We were told we could get a new phone if we sign another 36 month contact. I have, in the end and out of frustration, threatened them and yelled at what a crappy company they are, but these people are like zombies (probably having heard this so many times) and know that there is nothing that we can do if they don't want to provide customer service. Three other people came into the store with similar stories while I was standing there trying to get them to listen to what I have to say and not repeating gibberish to me.

I hate this company - don't sign up with them - you will be sorry. Will someone let me know if they were successful at all with this company in either a) not paying your bill b)getting better customer service.

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6:29 am EDT

Bell wrongfully billed

I moved in Feb. 2007 and moved my Bell services with me, up to that time I had no complaint. The first bill in my new house was wrong! Each subsequent bill has also been wrong, numerous phone calls later we have had some credits issued but still haven't received all credits due nor have we been billed correctly. We finally decided to cancel all services with Bell, to our dismay we discovered a 2 year contract for Express View of which we were unaware. Since there is a $300.00 cancelation fee, we decided to stick it out, actually spoke to someone who gave us a credit long overdue and we cleared our account to $0, this was in June of 2008. Yesterday (1 month later) we discovered our channels were disconnected and we called Bell only to be told we owe $456.00, how this is possible I have no idea! I am also fresh out of ideas on how to fix this issue. I will never have any doings with Bell after my contract runs out.

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Chris Smith
,
Sep 20, 2008 10:25 am EDT

I had exactly the same experiences with Bell in all services... I hear the same stories from everybody I know...
Their customer service sucks... I had the problem of phone numbers of people I don't even know showing up on my cell phone bill. When I called these numbers, the people had no idea who I was or anybody I know. I called Bell about this problem and told them that I don't think I should be paying for calls that I know there is no possible way I made those calls, I got the run around and was kept on the phone for over an hour while they tried to convince me that I or some one I know must have called those numbers... I got absolutely no where and this continued to happen, with more and more unrecognisable numbers showing up on bill, until my bill was up to over $800. When I called them and told them that I refuse to pay the bill they sent me another bill of $1200 to close the contract. I cancelled my contract and got rid of all my Bell services and I will never deal with Bell again.

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5:49 pm EDT

Bell calling cards

My parents have recently returned to Bell after a short association with another company. Bell was very happy to have them and their $100+ per month back. Everything was just as it was, with one big exception. When I call them using a prepaid long distance calling card (purchased from a reputable company) my call goes directly to a voice mail box that DOES quote their area code and number but ISN'T their v-mail box. My sister tried for days to get through to them from overseas and got the same phantom voice mail. Needless to say, if I dial directly the call goes through no problem. If I use the same LD calling card to call someone else, the calls go through fine, so it's not the card.

And we aren't the only ones that this is happening to. Friends and relatives have called and left messages, in some cases important messages, on the phantom v-mail. There's no indication from Bell that calls have been diverted and
Mum & Dad don't have access to that v-mail box so the calls are missed.

Bell keeps insisting that there is something wrong with my parents' lines or phones and have sent 3 separate repair people out to have a look. They didn't find any problem and reported such to their masters. Bell then informs my parents that their problem is fixed. It's still happening of course. When my parents called again today, Bell offered to send yet another repair person out, refusing to accept their that the problem is not in the house or admit they are blocking or diverting calls from pre-paid calling cards.

Has anybody else experenced anything like this? Can anybody suggest a solution?

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jgill
Ottawa, CA
Oct 26, 2009 8:17 pm EDT

I have a somewhat similar problem. My son, who is Canadian, was arrested on a misdemeanour charge in the U.S. He regularly calls collect - up until last Sat. Oct. 24, I was able to accept his calls. But lo and behold as of Sunday when he tried to call, he got a voice recording "collect calls are restricted on this phone". I placed a repair call to Bell last evening and this a.m. was advised by Bell in India, that the problem had been fixed - it hasn't been. I spent all day today on the phone with Bell customer service reps and all were either in India or Manilla (Phillipines) and hard to understand. Another repair was requested as the first one had been closed, since the problem had apparently been fixed. I even called the Executive Offices of Bell and left 3 messages at different times throughout the day - no response. As a last resort, I dialed O for the operator and got to speak to someone in Montreal (at least I could understand him), all he could tell me was that there was no block evident on my home phone line and he could see the repair request on his computer and all I could do was wait until 10:00 p.m. tomorrow to see if the problem had been fixed.
My brother had the same problem last week and after 18 phone calls to Bell, they finally were able to fix it. Apparently, when he signed up for the Bell bundle service, he was issued an identical phone line with a different phone # which could be used as an office phone to fax, etc. My son is able to call him on that phone line. When my brother complained last week that I was able to accept collect calls on my home phone line and he wasn't, Bell asked for my phone #, which my brother gave. Makes you wonder if they removed the service off my phone and transferred the service to him? Who knows. I totally share your frustration.

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11:19 am EDT

Bell scam and cheating

My Phone blew to pieces in an accident. I was already finished my contract and on a month to month basis. I asked for a replacement and bell told me that the only way i would be able to use my credit (255$) is if I would re-sign a 2 year contract. I wasn't interested in a yearly contract, customer for 6 years and have credit... please give me a new phone. Because I wouldn't sign the 2 year plan, Bell Canada threw my credit out of the window and slapped me an additional 30 day fee for cancellation. I was robbed my credit and billed for an additional month i would not be using, because my phone is busted. I am not renting an apartment, it's a phone, why should I have to pay for a 30 day cancellation notice? That's just another way of giving it to you in a very bias unfair manner. I am disgusted and i feel robbed. What other companies have this 30 day cancellation notice? It should be illegal.

WHat is the point of credit if they are simply going to waive it without your consent?

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SG37
Hamilton, CA
Dec 30, 2010 8:52 pm EST

Bell canada are nothing but thieves, and they have [censor]s working for them. My daughter, who was 17 at the time, went into a bell store to look at phones, the agent there talked her into getting a blackberry curve phone free if she signed up on a 3 year contract, and a student plan, which all sounded pretty good. Two weeks after getting her phone the screen on it went blank, they charged her 40 bucks to send it off for repair. She didn't have her phone for a month and was charged for services not used, on top of that when the phone finally came back they told her it had liquid damage beyond repair, she never had her phone anywhere near liquid, water, snow, shower steam, none of that crap they were trying to say was there, for one there wasn't any snow yet at the time she had the phone, and she never took it into the shower, so give me a break, how do we know some incompentant employee didn't accidentally spill something on it before sending it off, or that during shipping it wasn't exposed to moisture. A lot of people looked at that phone before sending it and there were no signs of liquid damage, if there were the liquid indicator would have been pink or red, it was white. I talked to one person for a half an hour and demanded to speak with a supervisor, she asked me why and I told her because its my right to speak with one if I so choose, she asked me what I would say, and I told her it was none of her business and demanded to speak with a supervisor, she then proceded to tell me her supervisor would just tell me the same thing, again I asked to speak with a supervisor, she put me on hold for a few minutes and handed me off to a co-worker, I told the co-worker that I asked the last person to put me through to a supervisor and she did so promptly. After spending another half hour arguing with the supervisor and listening to his rude and smart remarks and him telling me if my daughter wanted another phone she would have to pay for it, I demanded my daughter get the same phone at no charge or they take her out of the contract with no penalties, they offered to give her a credit for the month she didn't have her phone but told us we would have to go back to the store she got it and go through all the same crap I went through with them over the phone and see if we can get another phone for her, he said they can send it back defective and she MAY be able to get hers replaced, considering she's still under warranty I sure hope so, otherwise I told him we will cancel her contract. I have never had to go through so much trouble, I thought companies were supposed to try and resolve issues to make their customers happy so they wouldn't take their business elsewhere? Bell clearly doesn't care about pleasing their customers, they have incompetant, and rude call center employee's, and most of the time I have to talk to someone with a heavy accent that I can't understand half the things they are saying, it's really frustrating. I think it will be a lot easier, and less of a headache to go with another provider. I hate Bell, and I know a lot of people who've had the same problems with them, I can't see Bell be in business for long, I hope they don't, or someone else needs to take over Bell and clean up their act.

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Melissa81
Halifax, CA
Jul 29, 2010 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me! I was with Bell for over 3 years, the bill was over $81.44 a month with a 2 year contract which I only found out about the contract only after they installled everything. We don't watch tv anymore so I decided to cancel their services. When I was doing so they asked me why I was cancelling and was basically harassing me to stay with them for over 20 minutes. I have had previous problems with the service and wasn't getting some channels, when I called them they told me I had to pay for someone to come out and take a look. So anyhow, I cancelled the service on April 7 2010. I was told that they had to bill me until May 7, it would be my last bill and to pay the amount of around $51.33 because the billing date is April 19, so I had to pay from April 19-May 7. So I received the bill and paid $51.33. After that I kept receiving bills for the service for the next two months along with late payment fees. They cut off the service on May 7, but yet I receive bills for next 2 months? They sent me a letter stating they disconnected my services following my request, but they haven't received the payment of my last invoice, and they wanted to remind me that their invoices are payable upon receipt. I paid the last bill of $51.33. When I called, lady told me the billing cycle will eventually fix itself, lol. When I called second time they supposidly fixed the problem. I received another bill for $1.44 which makes no sense, I paid it hoping it was the last, (showed on the bill that I paid the $51.33, they finally got the payment)! Now, they sent me 2 empty boxes with instructions on how to send back the receivers/boxes/cards/remotes etc. I sent back the 2 receivers along with remote controls and the cards as they requested. Sent them on May 11, same day I received the boxes, sent with Canada Post, still have the tracking numbers and paper from Bell that is stamped by Canada Post as proof of shipment (as requested to be done by Bell Canada). I have checked the tracking numbers on canadapost.ca and it states that both packages were received on May 17, there's a signature and everything. So, I just received couple days ago after months later, a letter and bill from Bell stating I haven't return the receivers, the bill is around $98.23 (not sure if that is for one receiver or two, won't be surprised if I can another bill lol). I called Bell and told them the problem and told them I have proof the packages were shipped and received, she put me on hold for 10 minutes, then told me that another department was going to fix it and she gave me a confirmation number. So now I'm waiting to see what else they're going to pull out of their sleeve. I have been a more than perfect customer to them for the over 3 years I have been with them, never a late payment, never a problem, and this is what I get! I know this isn't over, I can feel it!

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Robin
Etobicoke (Toronto), CA
Mar 18, 2009 5:06 am EDT

I got a phone call from Bell. Saying that they could give me a cheaper bundle package with the same channels I was getting with Rogers, faster Internet 1600 kbps, and cheaper phone service. Total would be Monthly $130.00

So they came to my place and installed everything. After it was all installed The Internet was very slow and I didn’t have the same amount of channels as I did with Rogers.
In the end what I wound up receiving was a ‘’slower Internet and Less television channels’’ .In order to receive the same channels as Rogers I would have to buy three other packet channels, which cost $15.00 each. Total $175.00---$15.00 more than what I was paying with Rogers.
Internet speed
With Rogers I received 9943kbps Internet speed.
When Bell installed by Internet I was only receiving 3321 kbps Internet speed. When they told me It would be 1600 kbps
So when I told them I no longer want their service and I’m within my rights to leave the contract because I was still in my ten day grievance period . As a bylaw in Canada you are allowed to leave any contract you sign within ten days. The service provider said he understood and everything would be sorted out and I would not be billed.
Month after month I was receiving bills from Bell. I would call their customer service And tell them the situation over and over again. They would continue to tell me That they would fix it. I returned all of their equipment And they were also were telling me that I had never returned a receiver of theirs. I still have the receipt From when I sent it to them.
I just recently received a note saying that they’re going to go to the collection agency if I don’t give them their money.
My message is spread the word there running a legal scam.

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5:20 pm EDT

Bell cannot get service to my land line

I have phoned Bell Canada Repair, and was told that someone
would come to my home and check for the problem, nobody came. (1st request)

Phoned a second time and was told repair would be dropping in.
Nobody came(2nd request)

Went to Bell store and Eastgate Mall in Hamilton On Canada and was treated by a very rude young man who said he could not help me. He dismissed me as if I was a bother,

I am a Senior Citizen and I thought your service was considered essential. I guess I was wrong.

For years I have been a Bell customer, I have your Inter Net & Dish, and land line.

I am now going to have to cancel my service because I am without my land line, and I am in poor health and need to be able to contact my Doctor.

Regards

Agnes Niziol
[protected]

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6:41 am EDT

Bell misreprestation

On April 8, 2008 a Bell telemarketer called me at home to offer me 3 months of free phone service and 5 cents long distant any time minute to North America and Hong Kong. After 3 months my phone bill would be $17.95 per month, after one year my phone bill would be $22.95 per month if I agreed to return to Bell. I accepted his offer and agreed to have the Bell technician to come in on April 17, 2008 to reconnect to the Bell line in my home. He assigned a confirmation #[protected] to this conversation.
My first phone bill received on May 12 was $126.21, with $ 65.51 for 302 long distant minutes. After numerous phone calls to Bell and talked to five different staff in two occasions, finally on June 5 someone by the name of Marg agreed to assign an investigation into this issue and provided me with an investigation #5493893 and promised a report in five days. On June16, a message left on my home phone to inform me that I was not qualify for the three months free service because I only have one feature on my phone, I need to have at least three features to qualify for the three months free service. I am really disappointed to hear this message and admired Bell's inovative way to trick customers into their trap. At this moment I feel helplless in terms of getting Bell to honour their offer and committment. Any suggestions is appreciated.

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Shiyam
,
Oct 18, 2008 1:56 pm EDT

Hi,

Bell is horrible in this area. I am not a Rogers fan. But they offer exactly what they promise. In Bell, the person who talk to you will have no idea what was promised to you. In rogers, if you call them any time, they will know what promotion you are under, so it is easy to solve an issue if there is one. Also, if you dont like rogers you can break the deal as there is no contract.

I made a hugs mistake by signing a contract with Bell. Every week I fight with them to get some thing solved and it never happens.

I am sorry, there is no solution to it. I am thinking of taking mine to my local MP, if nothing is solved in teh end of the month.

That's all I can think of.

Regards,

Shiyam Sundarananda

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4:27 pm EDT

Bell charging for services not rendered

Since Bell Canada Sympatico could not provide me in my rural area with high speed internet service as the CRTC mandated them to do I jumped at the first chance to sign up with a new company that could. using radio tower technology. I got it up and running and phoned Sympatico to cancel my ancient slow dial up service. They informed me that it would take a month... A MONTH to meet my request and that I would be charged for that month.

I now must pay for a month of service that I cannot physically access and dont want to use. Talking to the supervisor was to no avail. They justssay
"it is their policy". I call it theft and fraud. Perhaps a class action suit would change their policy.

It has inspired me to investigate Vonage, now that I have the high speed that Bell could not provide and I will be free of bell once and for all.

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11:05 pm EDT

Bell mystery charges

My own Bell tale (apparently everyone in Canada has at least one.) I had a $95 (approx.) long distance call one month, back when I had Bell because there was no other choice! to a place I'd never heard of. So I called, and immediately get some comment like "oh ya, that's a big problem right now. You dialed something through your internet and got charged through a 3rd party billing." Then I was informed that regardless of the nature, nor the fact that they were obviously aware of this 'scam' or problem, that I was responsible for all charges on my bill. I'm fairly computer savvy, and take reasonable security precautions. After many back and forth arguments, I was offered a $20 credit, not as an admission of guilt on Bell's behalf, but (I quote the rep verbatim) because "I'm being nice to you, and you obviously can't afford the charges, but you are responsible for your bill." I said I wanted full credit; smart guy then says "Well, we won't do it, and if you don't want at least the $20 credit, then that's your loss." Probably not even a month after that, another local provider went active in my area, and I switched phone service right away. I never did pay the disputed amount, and it has been dragging through collections limbo for years. It hopefully has cost them far more than it' worth, and I'll maybe settle it with a 3rd party, as long as I know Bell won't get squat. They still continually call and write me with promos they are offering though!

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1:15 pm EDT

Bell bell canada's automated messaging

On May 28, 2008 I received a call from the automated service from Bell, asking me to hold the line and that a french message would follow, after listening to their message for ten minutes I tried to hang up the phone to call them back to find out what seemed to be the problem. No luck. When I tried to dial out I still was listening to Bell Canada is trying to reach you... a french message will follow. How long does it take Bell Canada reps to contact me? I have been on hold with their techs for less time. I am finishing this to call an emergency outgoing number, from my pharmacy five minutes away. Thanks to Bell Canada. My money working hard for them. Hello Bell? What if it were your children who needed the emergency help? And please, no apology will EVER make up for this one.

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charity
Brampton, CA
Feb 06, 2009 9:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

Bell Canada sucks!

They are rude, unhelpful, I am appaulled with them.
Quick true story! My phone wasn't working at all I call bell they tell me they will send someone out to fix it. They never did.Next!

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