Bell Business Internet / Great Sales/Poor Customer Service
My recent experience with Bell Business Internet has been one of the worst experiences of my entire business career. We bought Bell Internet on April 1, 2009, it was suppose to be hooked up within 5 business days and we were excited to have internet setup at the new location. Though we did not get internet live at our shop until late April 2009. Causing three weeks of downtime with our business causing major headaches and having to use internet in the evening at public centers to complete our work.
Anyways, no one at Bell Canada, Bell Internet Solutions offered any compensation to make up for the down time and downed service.
Not to mention the numerous hours I spent on the phone trying to resolve the situation, after being sent to Quebec, then to India, then to Ontario. It was a terrible experience to try to get it resolved. Initially Bell Canada did not ship the modem to the correct address and that is what caused the major issue and like I said, it took me weeks to get the address updated correctly because the original sales person did not put our Unit number on the package.
Today I was hoping to get a bit of leniency and closure on the situation but your customer support personnel where not helpful whatsoever. Claiming that I am fully responsible for early termination fees and all this other nonsense. Basically this customer service representative who we dealt with today had no desire to work with us.
I would like to speak to a respectable person and have this situation cleared up before it becomes a major issue. I have instructed my corporation accounting department to not to pay any Bell Business Internet invoices until I speak with someone in the Loyalties department. I hope to hear back from someone before I have to look into switching my business telephone and cell phone provider’s to another company.