Belk
reviews and complaints

I recently purchased a belk card and every time it reports at the end of the month my credit score goes up on transition about 5 to 7 points and Equifax it goes down 1 point every time. Now my purpose of getting this card was because I didn't have any credit card utilization on my report. I was thinking by purchasing this card and paying on time would increase my score, but instead you all are hurting it by taking it down every time with Equifax. If I don't see any changes within the next three to four months, I will let you all go completely.

I purchased a dress online from Belk.com and two charges were made to my credit card; one on the day I purchased and another today, 10/31 for the same item. Cannot get anyone to return my call to reverse and credit the amount made today. I'm furious. I do not nor do I want a Belk card. I purchased this product as a guest. Order #[protected]. Anne Klein Crepe Long Sleeve dress, size 12. Item Number [protected].

Tonight at the Belk in Kill Devil Hills, NC my mother and I were at the register waiting for the cashier with her purchases. She asked my elderly mother if she had a Belk credit card. My mother told her that she did, but she wished to make the purchase with the credit card that she was holding.

The clerk continued to ask about her Belk card, and I told her, "She wants to use a different card today." The clerk didn't acknowledge me at all. She convinced my mother to give out her phone number and show her driver's license, so that she could look up her Belk card. She then turned the pinpad around so that we couldn't see it, teling my mother that her Belk card had been cancelled. Then she said, "Let me try looking it up another way.." and told my mother to key in her SSN twice. I spoke up again, asking if she's trying to sign her up for an additional credit card. She said no.

Finally after a few minutes, the clerk says, "There, I've given you a new card number, and handed her a new card brochure. Then she preceeded to tell my mother that she used her new Belk account for the purchase! I was floored.

Is this how business is run at this location? My mother is 72 years old and not in the best of health. I drove 2 hours just to take her shopping, only to have some "clerk" purposely confuse, lie to, and take advantage of her!

My mother and I had planned to purchase most of our holiday shopping from this location-but I can guarantee that we will NOT being returning again-especially if this cashier is allowed to remain and continue this practice towards the elderly.

The actions of this cashier were unethical to say the absolute least.

Upon seeing all of the current complaints regarding the same issue, I feel that a legal action is becoming increasingly necessary.

To whom it may concern,

I am very frustrated with my experience at Belk, Hamilton Place Mall Chattanooga, yesterday. I received an email that clearly states that women's Crown & Ivy are "buy one get one free". When I went to check out I was told that they are 50% off. I showed the lady my email and she called a manager, but they still would not honor the buy one get one free. The manager said it's all the same.. it clearly is not!
Since management in Chattanooga could not take care of this advertisement I sincerely hope someone can.
I agree that 1/2 is a good deal, but that is NOT what it read.
Please help,
Michelle Carmichael

My child received a pair of Levi Jeans as a birthday gift from a church member. They purchase the wrong size. I took the pants back to Belks Laurinburg and the jeans are now on sale for $36.99 the person whom purchase the jeans paid $41.99 plus tax for the gift. So, the same jean that now on sale for 36.99, Belks gives me a trade only for 24.99. I think that's just disrespectful and unfair too the customer (Me)... If the product is the same price I shouldn't have to take away from the customer. Then I couldn't use any of my coupons or my additional %20 discount scratch off. As a customer I should have been able to do an even exchange the Belks return policy states you will receive the lowest sale price.. Well the lowest sale price was listed at $36.99.. Then I should have done a even exchanged and not having to pay additional for a paid product.. That's taken advantage of your customers!

Dianne Jenkins refused to send me a label to send some pants I ordered back this store has gone downhill for years now and the new owners have completely ruined this store. Terrible products, hard to tell whats good and what's garbage at Belk the buyers do not do a good job vetting the products they sell, and all I wanted was to return via mail and the nasty woman told me to take them to a belk store, well nasty stupid woman if I wanted to do that or could do that, don't you think I would? idiot. so now I'm being punished because she sucks at her job and refused to help me. this store will sell stuff and then when you try to take it back to the store they don't have that product in their store system to return it and then youre stuck with it! I've wasted 10s of 1000s of $ here over many many years. probably $10k or more a year and much of what I order is garbage. they don't treat their best customers very well at all. real shame!

On 9/16/17, I placed an order using the new Belks card, and was told it ships in 24-48 hours. By 9/23 I called to find out why hadn’t it shipped. I was told well they have to verify that the funds are available. I said fine called back the next day and was told that they randomly selected my order to make sure everything was ok. I called back the next day and was just told flat out they didn’t know why it hasn’t been shipped. Finally Joel in customer service cancelled my order and said he resubmitted it on 9/27/17 and I would have it by Friday. I needed the by 9/29/17 for a bday gift. By Sunday 10/1/17 called again and was told the order was not placed until 9/29/17 at 5pm, yet my order email said something different. The customer service rep. Said the order is no long available. To sAy that None of this was my fault, I have not had not one phone call
Back or anything. Everything I have been told and promised has not happened. I don’t appreciate being ignored basically. I have always heard good things about Belks but this is not proving correct right now. I was told that if I didn’t get the order on 9/29/17, I would receive another 25 percent off of 143, that I paid for the order. If it’s not too
Much to ask, can I receive a email back
Or phone call
BecAuse this is extremely pitiful. My name is Nicole and my contact information is Nicole Smith [protected]@yahoo.com and [protected]
Thanks

I think it is horrible and poor customer service that the customer earns the reward dollars for being a loyal shopper at your store, and then you have the certificates expire in a very short period of time from when they were issued. It honestly makes me want to tear up my credit card and shop at Nordstoms or Macys where customer service is a priority. I do not believe there should be any expiration date on something I have earned for loyalty. It would be such an easy change for you to make and it would go along way towards promoting go9od will with your customer base. Thanks you for considering my comments.

On 9/30/17, I placed an order online for $183.12, and as of the next day, my credit card had been charged a total of FOUR (!) times for a total of $549.36. This is completely uncalled for, and is in no way "authorizing charges."
Belk customer service was contacted by online form and through email.
If the extemporaneous charges to my account are not removed ASAP, I will be contacting my credit card company to report fraud.

Today I walked in to belks in gadsden al with my 77yr old mother that is visiting from Miami. From the moment we walked in I said hi to the first 2 employees they totally ignored us. After that my mother wanted to buy a suitcase which we selected. After that she wanted a nice perfume and we could not get no service as we walked towards the make up department the lady walks off to the perfume area as we walked backed to the perfume department the employee runs back off. At no time did we get greeted or attended to in this belks store my mother felt so bad she no longer wanted to purchase a perfume she was uncomfortable. So we decided to purchase the luggage and leave. When we got to the register to pay once again we received rude treatment. As we got our total my 77yr old mother was going to pay with her belks credit card after the total rang up the lady looks at both of us and says are using a belks card we said yes she looked at us twice and then proceeded to ask for my mothers identification. My mother gives it to the employee and then after the transaction we left. Our complaint is we felt racially profiled we were treated like criminals and none of us have records. I have never felt so mistreated in any store in my life I would love a reply back or call back from a manager or supervisor that is from that store belks in gadsden Al. The cashiers name is Leslie and the store managers name is Jennifer welch.

I shopped at the Beck's Southpark store on August 26, 2017. I shopped the "big" shoe sale and spent an hour trying on shoes and settling on a pair to purchase. I read the signs posted throughout the shoe department and was made to believe that I would receive a certain amount off the price of the shoes if they were marked under a set amount. When I went to purchase the shoes the amount was NOT 75% off! The salesclerk informed me that it was discounted off the original price! Belk has a history of misleading sale signs and promotions that are NEVER in the customers favor! The consumer does not liked to be "tricked" and I 'm personally sick of this false advertising! I don't want to spend an hour trying on shoes under the guise that I'm getting a great deal when in fact I didn't. I will never shop at Belk again because this type of false advertising and tricky is something I refuse to deal with again!

I went into the Belk store in Easley SC on Saturday August 26, 2017 at approx 1:30.
I needed to purchase gifts for my sons wedding in October. I asked the clerk for a bridal register because it would not come up on my phone. I was told that the store does not have wi-fi.? Hello. That has nothing to do with your register. After she discovered that the printer was out of paper, and had to go to the stock room and get paper, she printed my sons register and some one else I do not know and handed them to me. Never one did she ever ask if I needed help. When I informed her that I had an extra register print out, she reprinted the correct one. When I asked the other clerk who was not doing anything for help she then said I don't think we have this item... Without even looking. The 1st clerk went and found the item and I asked her to look for a couple more things. She then said I need to ring up this customers purchases. She said you might find that item a couple of isles down.
In the mean time my husband is looking for luggage with no luck. The clerk said I dont think we have that. What happened to, I will look and see if we have it. By this time I am done with this kind of customer service, if you want to call it that. I told the clerk I did not want the items. We are now on our way to a Belk in the Hayward Mall in Greenville SC. hopefully we will have better service there. I will never go to the Belk in Easley Sc EVER AGAIN. YOUR employees need TRAINING IN PEOPLE SKILLS !

I tried to purchase a kitchen aid, artisan mixer of July 15, 2017. Later found out that there were only three available for their "door buster" sale. Regular price 349.99 on sale for 199.99 I received a rain check for the kitchen aid artisan mixer that day and as of date Aug 21, 2017 I am still getting the runaround. False advertisement !

make mixer available at sale price now as we are now one month late for a wedding gift that we promised

Today, I visited Belk in New Bern, NC and purchased a pair of capris marked down to $25.49 that I got off a clearance rack that stated, take an extra 50% off current price. They rang up as $25.49 and I told Kim the rude associate that was not the correct price. She rudely said, I needed to read the sign and that's what they were ringing up as. I pointed out to her, that I did read the sign and the correct amount should be $12.75. I understand mistakes happen, but as a loyal customer to Belk her attitude and tone did not not sit well with me. The least she could have done was apologized, but no she just slammed my clothes in a bag and said have a nice day.

While shopping in the boys section at your Cary Towne Center location in Cary, North Carolina, I immediately noticed three mannequins with their arms in the exact position (see picture). Before leaving the store, I put the arms down. This is not a complaint, but a plea to take action. Please find out who grotesquely altered your mannequins to represent the exact evil that threatens America's core values. Particularly in light of the devastating recent events in Charlottesville, Virginia, no act of hate should be ignored.

I was in your Florence, AL Belk store on the evening of August 9, 2017. It was after 8:00 p.m. I came in to the children's department to purchase some back to school items for my children. The lady at the register was great, very hospitable. However, there was a gentleman standing behind the register. He had no name tag to identify who he was. He stared intently at me or the cash register the entire time that I was checking out. I do not know if he thought I stealing or if I was receiving an undeserved discount. I have no idea. I felt it was an attempt to intimidate me but I am not sure why. My email address is [protected]@fmail.com

My mother shopped in your New Bern store today, Aug. 9. She was attempting to make a purchase with a Visa gift debit card. She was told she was not allowed to purchase merchandise with the gift card. She was told she had to buy a Belk gift card with the Visa gift card in order to then purchase the merchandise. This is absurd! If the debit card could be use to purchase a gift card, why in the world couldn't it be used to purchase merchandise? I'm extremely disappointed with her experience today!

Your Sebring, Florida store is a pig sty. I've been a customer since 1983 and lived in Florida since birth. I have many friends here and for those who don't know or haven't shopped there in a while I'll tell them how bad it is.
They obviously don't have enough help or they just don't care. Clothes are thrown everywhere, even on the floor and no one straightens anything up.
The quality of the clothes now is very poor...and I think that what doesn't sell in other stores they send to the Sebring Belks store. I will be cutting up my credit card. I called the Sebring Customer Service and all I got was "I'm sorry you feel that way" Wonderful customer relations! SO LONG!

I went to belk in the magnolia mall in Florence, SC on Saturday, July 22 around 8pm. My intentions were to just go in and purchase the certain items I wanted and be on my way since I knew the store closed soon and I didn't want to take long. I knew exactly what I wanted and Inverified online that they had the items in stock at the store before I went. One of the items was the True Craft
"Sorry I'm late" tee in a medium which clearly says it is in stock at the Florence store. Once I arrive at the store I look for the shirt, but couldn't seem to find it. I asked the associate in the juniors department for help, and she walks over to me as if she was going to assist me, and I show her the shirt I was looking for and let her know that I needed it in a medium, but then someone more obviously important come up, and without even an "excuse me" or "sorry" she walks away and proceeds to help them get what they were looking for, once I finally get her attention again and ask her another time her response was "yeah that online thing is probably just wrong, cause that's like been a popular shirt"!, without even so much as looking for it. Her customer service was horrible and she was extremely rude! And my question is if she could help the other people find what they were looking for then why couldn't she assist me properly instead of just assuming the product was out of stock and saying the online store was wrong, but yet not even attempting to look for it?

I went to the Southpoint Mall Durham, NC store Monday July 17th around noon and was shocked at the condition of the store. Clothes were piled up everywhere and the clearance took over 1/3rd of the store with clothes that must have been hauled in or pulled out of storage from several years. There were very few sales clerks and the few that were there could not possibly clean up the mess. I will not be returning to ANY Belk any time soon.
The new clothes are shabby, not good quality and WAY too faddish. I have always loved Belk because they had good quality classic women's clothes and brands you knew were consistent, but no more! Whoever bought the Belk stores should go back to the original buyers. This junk will close the stores faster than the online ordering trend.