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1.6 377 Reviews

Belk Complaints Summary

53 Resolved
314 Unresolved
Our verdict: With Belk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Belk reviews & complaints 377

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9:15 pm EDT
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Belk - belk drops card holders due to zero balance on card & inactivity

I went to belk today to find out that belk closed my charge account. I have been a customer and card holder since 1984 (When it was called leggett's). It's been a while since I have shopped in belk but I have always been able to go to customer service and they have brought my card and information up to date and kept me as a 1984 card holder. Today, I wa...

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Belk soldier/sailor relief

To whom it may concern,
My name is cpl golding.In sept. 2008 I was approved for a credit line for a belk credit card, and made a small purchase.In late october 2008, I was deployed to iraq and am still here as a matter of fact. I informed the company that I would be deployed until may 2009. I checked my credit report, and found that my account was in bad standing from nov 08 to about jan 09 at which time I paid off the full amount. I am requesting that the company contact the credit buraeau explaining such and that my account wasn't supposed to be in ill standing, thus fixing my trade line. If this were to be done it would be greatly appreciated. I can provide whatever information necessary to include deployment orders. Any information is greatly appreciated.
Thank you,
Golding, andrew, s.
Cpl usmc
I can be reached by email at: [protected]@yahoo.com

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Belk employee rudeness

March 27 2009 I made several purchases from the belk store, after the transaction I asked the clerk to direct me to the gift wrapping dept. After arriving there the sales clerk was very rude I gave her my receipt and after viewing it she informed me that I did not spend 50.00 dollars and she would have to charge me 5.00 I explained to her that was no problem, I then explained to her that I had purchases from another store and I would like to have them wrapped and whatever the fee was I would pay. She had attitude was very rude and she told me no the store policy was under no circumstances accepting merchandise from another store. Never again will I shop at any of the belk stores and my mother and grandmother who have over 30 years of shopping at belk stores have decided to cut up their belk cards.

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sohpia rose
Johnson City, US
Dec 28, 2010 1:51 am EST

The employee was more than likely anoid with such a DUMB question! Come On! Hmmmm get a little class!

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Roy G. Biv
Guess, US
Apr 15, 2010 9:18 pm EDT

1)Good, cut your cards and don't come back. Go to JC Penny and see what kind of answer they give you.

2) I gotta agree with the one that said the gift wrapping is cheap. The paper in our store is hideous.

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14chris
, US
Apr 03, 2010 8:40 pm EDT

As desperate as Belk is for sales they should wrap anything that you buy in their store regardless of the price. The wrapping paper they use looks as cheap as it gets anyway. There is no way that I will pay anything for their wrapping. Proffitts used quality paper that was very attractive. Belk doesn't carry as much quality merchandise as they use to. Sometimes the store looks like a glorified K-Mart. As far as the comments about Belk not offering credit updates unless you spend a certain amount, I could care less. I will tell them if they don't want my business I can go some place else. They do not sell anything at all that I can't find at another establishment.

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belkworker
Concord, US
Nov 20, 2009 7:50 am EST

Yes, sorry it is store policy to only wrap Belk merchandise. You get free wrapping when you purchase with your Belk premier or elite cards, or spend more that $50. I think that is a pretty good policy. The associate shouldn't have been rude to you, but like the last commenter said, that is store policy for most places to only wrap their own merchandise. If you want more things wrapped, you should go to the Mall customer service gift wrap.

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B@@
Gainesboro, US
Sep 20, 2009 8:47 pm EDT

That is not uncommon for a store to only wrap items bought at that store!After all they are not a gift wrapping service, they are a department store!Why didnt you have your items wrapped at the store where you purchased them?Guess they didnt even offer gift wrapping there? Wonder why?

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Belk treated badly

I guess you are right about belk. That is right belk is the worst place to work. I had a same problem and we had been treating like that. You right about if you are known person for manager you will be treat good or if you not then they put all presure on other. I work at traingle town belk I had so many complain about those issues but they did not pay attantion. So I was tired with all management like richard, tony, lauri and linda but they don't so then I decide to call excel line. I called and talk about that. Now they called me and said why you call on hot line and said you lie to them with out investegate our problems so store manager was telling his own story and seems like they want to get rid of me because I complain about them. So they were asking some non sence question to me which is not belong to me and also they lie if they have to save somebody's job. Well I decide to quite from there and if somebody wnat to fix that problems over there so they should fire there management not emplyees. I am going to complain about this labor department soon about descrimanation.

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Roy G. Biv
Guess, US
Apr 13, 2010 10:09 pm EDT

Lawyer
Labor Board
Union!

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cosmeticgirl
Duncan, US
Mar 20, 2009 9:45 pm EDT

I have worked for Belk for a few years. I recently left. They do treat their employees badly. When you take steps as outlined in the handbook to get help to resolve issues--you only create a big red target on your back. I was out on FMLA leave after my child was in an accident. When I tried to return, I knew something was wrong. Long story...I will post exactly what happened soon.
You are right, the people that are treated the worse are the associates on the floor. Management is twisted and some people in loss prevention are too. One LP person quit because she said she couldn't take part in "setting up associates" like her LP boss wanted her to. Me, along with other current associates are wondering how Belk gets by with all the devious behaviour by upper management?

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Belk no credit card upgrade

I have been with belk department stores since 2003. I have always paid my balance off every time I use the card thus having a perfect payment history. To get an upgrade on their credit card you must spend 600.00 per year. Well my husband just lost his job in july and does not have an income. We use my money to buy much needed winter wear due to this cold front. I called to get an upgrade on our credit card so we would get a good discount on the clothes and was told no you have not spent 600.00 this year. It is only january. She refused to give me credit for the money I spent over the period of 2003 to 2009. She did not care that our payments were paid perfectly and always on time. Her answer was simply "no". Maybe if they would look at a customers payment history and how much money they spend without seting such a high limit during such hard times they would have more customers. The stores are almost always close to empty. I like to shop on line since I do not drive but their site is limited and use the macy.com site instead. I am a good customer of belk but am considering canceling my cards and just sticking with macys. Belk needs to know if they cannot make their customers happy they will not be around much longer.

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JoDub
Jacksonville, US
Jun 14, 2010 4:20 pm EDT

DO NOT get a Belk card. CAVEAT EMPTOR: they have no way of tracking payments though electronic funds transfer. I made my payment through my banks (very reliable) online bill pay service. Three weeks later I received a bill from Belk with late fees and warnings that I had not paid the previous month's bill. When I called customer service and gave them the date of the transaction, the amount, the EFT number, etc. they told me they would "file a statement" but that I was responsible for paying the whole amount again as they have no way to track electronic payments that come into them.

DO NOT DO BUSINESS WITH BELK. I've been patronizing them for 40 years and it stuns me how much their customer service has gone down hill over the past 5 years.

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yezzenia
sebring, US
Aug 20, 2009 10:17 am EDT

Even to buy at the Store and don't talk abut their credit card. Belk Credit card it's the worst credit card you can choose. They charge you even if you do not used. I had JcPenney card and they never used that policy.

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FiredfromBelk
Orlando, US
Jun 04, 2009 3:01 pm EDT

Just complain to management and they will give it to you for free :-) I stopped a girl who was known for ticket switching and her mom was an "elite" customer and the store manager called her the next day and gave her the dress that she switched tickets on for FREE!
Next, I am proof that you can be fired from Belk for not getting enough instant credits. I worked for the company for 13 years and never was written up for anything! I missed my goal in this wonderful economy by 2 and am now unemployed. I can not believe what a horrible company they are. The other thing is they did a major pay cut and pretty much brought most employees down to minimum wage...
Glad you cut up your card. To those that aren't having trouble now with instant credits unfortunately some of those employees are racially profiling and giving free gifts away knowing the person won't be approved but wants the gift (cosmetics). People are taking credits applications to the streets to save their jobs! Sad and SHAME on BELK

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4:08 pm EST
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Belk payment on line

Your website is the most difficult of any other sites I use to pay my bill on line. I couldn't remember my password, although I have it written down.
All your site would do is reset my id which I did not need to reset.

Most difficult to find your site to pay bill. I usually get your page to make purchases.

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CiCi318
N Charleston, US
Aug 04, 2010 7:11 am EDT

I have tried for OVER A YEAR to make payments online and it has NEVER worked. I ALWAYS get a "sorry we are unable to retrieve your info - please try again later" BS message. If this were a mom and pop store you could understand - but this is crazy! I have a funny feeling it's done on purpose hoping you end up a making a late payment so they can charge a late fee. And yes, I am using the correct user id and password - I can log in - just can't make a payment.

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JoDub
Jacksonville, US
Jun 14, 2010 4:21 pm EDT

DO NOT get a Belk card. CAVEAT EMPTOR: they have no way of tracking payments though electronic funds transfer. I made my payment through my banks (very reliable) online bill pay service. Three weeks later I received a bill from Belk with late fees and warnings that I had not paid the previous month's bill. When I called customer service and gave them the date of the transaction, the amount, the EFT number, etc. they told me they would "file a statement" but that I was responsible for paying the whole amount again as they have no way to track electronic payments that come into them.

DO NOT DO BUSINESS WITH BELK. I've been patronizing them for 40 years and it stuns me how much their customer service has gone down hill over the past 5 years.

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Joyce Swindle
Hahira, US
Apr 02, 2010 8:08 am EDT

I am trying to make payment on line and I keep getting a error saying something is wrong with your web sight. I will keep trying off and on today. However I don't expect to be charged a late charge if it is a problem of yours. I agree with other complaints you have a very difficult web sight.

Belk Customer
Joyce Swindle

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Patricia O'Neal
Greenville, US
Mar 01, 2010 12:15 pm EST

I had a hard time paying online and wound up with a couple of late charges (once because the site was down for two days, not my fault), one of which was waived. I had charged around $100.00 just before and during Christmas and had paid about half in January and thought I had paid the rest in Feb. When I called about the late fee (charged in Jan), I asked what the balance would be after the fee was waived. I was given an amount but did not pay over the phone (there's a $15.00 charge for that). I went to the website (that's another story!) and after I was finally able to pull my account up I paid the balance minus the late fee. Well, guess what? There was a late fee pending that was NOT showing on the screen and apparently the cust serv person wasn't aware of it. Anyway, when I opened my statement I was surprised to find a $26.00 balance - a late fee! I called and was informed that there is another late fee, $15.00, owed as well. No one would waive either fee, even when it was evident that I meant to pay out my account last month. I WAS a 44 year faithful Belks customer. My account was in excellent condition. Since my children are now grown I rarely use my credit card - mostly when there's a good sale and then I pay it off in chunks in a month or two. I guess they don't want my business anymore. Their loss, not mine. We have a Kohl's now, and a Target - and, by golly, I'll go to K-Mart before I go to another Belks. Patricia O'Neal, Greenville, NC

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Joe Bonds
Fort Mill, US
Jun 11, 2009 9:51 am EDT

I didn't think I would ever get to the address to pay online. I pay a lot of bills online and by far this is the worst setup I have ever seen. Joe Bonds Fort Mill, SC

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lguilford
Melbourne, US
May 08, 2009 5:59 pm EDT

you have to go to belk.com scroll all the way down to the bottom of the page, and then click pay bill online, and then enter your user name in there on www.belkcredit.com

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Jokez
Acworth, US
Feb 28, 2009 9:38 am EST

This sounds like a user error, ###. Remember your passwords and usernames. Stop whining online because you're and idiot who can't remember a word. :)

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Belk marianita montero

I have worked for belk for the last twelve years, we always had problems in our store but things really went down about 3 years ago when marianita montero was hired as a regional manager. She is the most umprofessional, incompetent and clueless individual in charge I have ever worked for, she is a dictator, she micromanages and she is ruthless to everyone that works for her. Nobody is allowed to express their opinion nor go against her ideas, if anyone goes against her they will not last very long with the company. She will make their lives a living hell until they quit. Marianita montero has destroyed the career of many people that tried to stand up for themselves or to what they believed in by either demoding them or simply by making them quit. It is very discouraging to witness the low morale in the stores, the unfair way the managers are treated without any consequences to her. I know she can not continue doing this forever but, by the time someone realizes what is happening it will be too late, the northern region will be damaged to unrepairable conditions.

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Update by Mark C.
Jan 02, 2009 10:15 am EST

I have also been victimized by this woman and nobody does anything about it.
Bob Greiner, Bill Roberts wake up! She is harming you!

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Anonymous. . . . . .
Wilmington, US
Nov 25, 2010 4:12 pm EST

She(Marianita Montero) was the worst manager I ever worked for. She will stifle you. You will not learn anything good from this woman. She has a very underhanded way of managing and has all sorts of hidden agendas. Get out from under her is my advice or find another job before she drives you to that. For the company to continue to allow her to work for them, with all the values they claim to have is really funny. Just ask anyone in Wilmington that ever had to work for her. The company never cared enough to get statements or talk to managers or associates about the way she corrupted the store and people's careers.

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INTheSouth
, US
Apr 15, 2009 7:23 am EDT
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While I do have to admit that most of these complaints are very true. I have to leave my name and location out for the time being. The company since the beginning of the New Year has taken a turn for the worst. The company management talks down to the associates and berates them in front of anyone that is there. There company policy handbook is there for all of you to read. There is a problem with the harassment in the stores. Read your hand book under sexual harassment. Degrading, insulting or making your job harder to perform is a form of sexual harassment. I would suggest collectively that all of you go to your labor board and file your complaints as ONE. You may also consider collectively getting as many as you can and hire an attorney to stop the corrupt behavior. It does fall on deaf ears and they don't do any about it. It will take a law suite in order for them to wake up. Then again in my vast experience. HIT THEM WHERE IT HURTS THE MOST in the PURSE! Make it a public issue. The are taking the down turn of the economy and using it as a tool to take advantage of the employee's. I have heard the ASM's clearly tell employee's that if they didn't like it go and try to find another job. They do cut back the hours even though the store's show great increase's and yet cry poor mouth. There are employee's that have walked off in the last several months and the count has been forgotten at this point. Most of them walk off for the very reason's listed above. They are continually harassed over the work not done but, then again they don't rehire the staff they add it to the associates plate and berate them because it's not done? They want your "pay for performance" and your "required credit card applications" to keep your job. Yet you go from sales associate to a glorified maid, cleaning crew and stock person. While there is nothing wrong with any of these jobs, it is virtually impossible to do all of it and maintain there strictly enforced "pay for performance." Not to mention that the write up's for not getting the required FORCED on consumers Credit Card applications. If you don't meet the requirements you will be terminated (threatened). I don't know if anyone has but, then again I am talking about being harassed from the company management.

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cosmeticgirl
Duncan, US
Mar 20, 2009 9:57 pm EDT

Since the 1st of the year, believe it or not, Belk is worse! Apparently, they are all corrupt. I have worked at Belk Greer, SC and Belk Westgate Mall in Spartanburg, SC. Our region was combined with another, so our Regional Manager moved to Myrtle Beach. Since he left in January, our MC is the store manager. People have been fired and quit (due to being forced out). While the MC, Jennifer Stuman sits on her lazy butt upstairs with her invisible chess board moving associates out and around the store like we are pieces for her to play with. She is a disgusting and vile creature who will step on anyone to get to the top. I wish the public knew how this "family owned" company treats the people who work for pennies. Do the Belk Brothers know and just not care? Or are they fooled by people like Chris Faranella, Dennis Carusso (Loss Prevention), and Jennifer Stuman?

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belk_ombudsman
charlotte, US
Mar 10, 2009 12:10 pm EDT
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i wrote to bob & tim B too. she is ruthless. and they love her. she has chased associates away, asm's have left. she causes managers to leave. and the brass love her! they promoted her! all the way to charlotte.
they talk about their charity and christian ways etc... but they are all bloodsuckers. while associates lose wages and hours because they cut everything in the stores, the corporate guys still live well.
CONCLUSION: she will continue to rise in the company as long as she does their dirty work. BELK is a company that use its' employees until they break, then they throw the worker away and get another one.

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Jokez
Acworth, US
Feb 28, 2009 6:50 pm EST

Call corporate or the Belk hotline.

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Belk - horrible company

I worked for belk and let me say it was the worst company I have ever worked for. I have never been so stressed out over a department store job before, even at macys or jcpenny. They purposely do not hire enough people so that the managers will get a bonus at the end of the year for paying a certain amount of employees under a certain amount of wage...

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4:10 pm EDT

Belk employees are treated badly

I have worked for belk in florence, south carolina for two years and they just terminated me because of lateness. I really think it was unfair because of the fact that I a sick grandmother and I had to tend to her before I go to work because she was in and out of the hospital. The reason why it was unfair because I would call a manager to tell them that iwould be running a little late because of my grandmothers medical condition. I am going to honest yes they have warn me a couple of times but I was thinking if I call and told a manager it would been okay by them but unfortnately it wasn't. Also the human resource manager was very unprofessional about the situation he just told me how many days I missed and told me to just go ahead and sign the paper. He didn't inform me at all that I was being terminated which wasn't right at all. Also belk had a policy when if you don't get an amount of credit applications each week that they would also enforce of getting rid of associates who couldn't succeed in getting applications. I also thought this was outrageous because of the economy and the bail - out many people at this point do not want to be in credit card debt! I am just writing this complaint because I enjoyed working at belk but it had too many strict rules that just didn't make sense. I was a diligent, dependable worker and I was ways willing to sacrifice to help the company when they had no one in the shoe department. They would call me on my days off to come in and I always made a way to get their and still when my grandmother was sick I still went in because I didn't want to leave any of my associates out. I always should up late or not late I was there and I was one of their good workers. I just hope this situation doesn't happen to someone else. To whom ever reading my story thanks for taking your time out to read this. I am going to call the belk excel line also about this matter!

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Neil Hughes
Goshen, US
Sep 10, 2013 8:00 pm EDT
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Stopped in to shop because of your big and tall selection. Understanding it is Tuesday night @ 7:00 I didn't expect much assistance and there wasn't any. After about 30 minutes I made three selections and headed to check out. No one @ any check out desk, no way to alert service, not an employee in sight and approximately 40-50 shoppers in the store. Most of which were in the men's section. After about 15-20 minutes waiting to check out I left your clothes on the check out desk. Maybe the morning crew will restock them or not. Pitiful!

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Disappointed Today
, US
Sep 01, 2016 6:26 am EDT

My husband who is a manager alerted the "higher ups" his Human Resource lady was concealing money ear marked for Charities. He was the one discplined for allowing it to happen, acxording to them. Not taking into consideration there is no loss prevention in the store and we are talking about a person who had worked in this position fo more than 20 years. Belk collects money on behalf of charities and has made it a huge selling tool however Belk DOES NOT follow the guidelines for doing so and has no store tracking of the money collected. This HR Person is one of how many doing this? Who knows? Belk is now trying to back track and cover their butts and write people up who know the truth about their fake, false, and faulty collecting on behalf of charities. I will be alerting the proper authorities about this and will send the 19 page manual to the COO about Charities Fraud.

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frustruated in Alabama
, US
Nov 08, 2015 9:10 pm EST
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Management is not the best in the world. We never have enough staff. We are expected to do alot of things that used to be performed by 2 associates. When associates leave from a department, they are not replaced and the full time people are expected to do their job and the jobs of the others that left. We are told there are no hours available when that can't be true since everyone that has left is not replaced. Is it just me that sees it like that? We have alot of employees in our store that do not work They do not recover or anything else except stand behind the register and that is tolerated. We have associates that are doing tihings that are questionable as far as leaving the floor for extended times, getting applying for credits from people with no identification. Something is just not right in our Alabama store. No one covers a schedule when someone calls out or just quits. Does this sound right?

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pjburnette
, US
Sep 01, 2015 9:44 pm EDT

Never work for belk

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Not4belk
Adams run, US
Jan 06, 2015 1:10 am EST

I worked at a belk in walterboro, sc as a seasonal employee. I was not trained well at all, I was pretty much thrown out there to tend to the customers. Don't get me wrong, everyone was really nice but can you image me leaving the customer in the middle of a transaction to ask another associate for assistance? The store is very understaffed also. There are times when there is no one working at any of the makeup counters and belk expects anyone working there to just help them out, that's the craziest thing I've ever witnessed. Anyways today was my last day there as an employee because they are not willing to work with my college school schedule. The store manager requested that I stay until they're finished their inventory, but what's the point of me assisting this greedy company when they won't work with some so important as college. This establishment could care less about their associates, their only concern is their pockets! Don't work here or in my opinion, don't shop here either with their expensive prices!

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Jj92
Decatur, US
Nov 11, 2014 1:56 pm EST

I work at a belk in north Mississippi. I have been working here for a year. I have NEVER even heard of excel line. I'm glad to know that less hours scheduled my gm gets a bonus. I have been late several times with only one warning I'm a very hard worker and I'm extremely "customer servicey" if that could be a word. Bein in a commissioned department my check has gone up about 300 dollars and that has a lot to do with holidays but I dont think my belk has near as many problems as all these others. They aren't as strict on credits. Generally trying have to have 2 a week. Which we get praised for as well as item ordering and customer surveys. Belk is definitely a numbers game tho. At first I thought it was only with sales coupons clearance etc but now I see that it's a numbers game cheating us from getting appropriate hours to keep our sales equal. Etc. I don't think it's fair that pace setter and consultant get scheduled first. They always get the best hours so they are goin to continue to get best sales also off every other wknd. I am full time too and I work every single wknd. Atleast every Saturday. And of I dare request off for Saturday I'll be closing like two extra nights too that week or working two Sundays in a row etc. it's like if you request off you get punishedwith the rest of the week some way. Also I the schedule is computer generated why do I only get one weeks worth of schedule every week? It should atleast all be up for holidays especially since we aren't allowed to take off from November 2- December 27th. Also I work with someone who has exceptionally made goals for almost 6 years now and is full time. Why can't she have a steady schedule? I mean belk could atleast do that after you worked there for 5 years but I see ppl on here getting fired after 13 years for nt getting enough credits so I guess I shouldn't say anything.

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katie123456789
Westminster, US
Oct 21, 2014 7:39 pm EDT

I've just started working at Belkand reading all of this scares me. there are a few ### i work with. one made me stay later than i had to because of her break. she knew i had to leave and took a longer break. My manager is a ###, all she does is critisize what I do. I like everyone else. I am now afraid

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Sick of Waynesville N.C.
Canton, US
Oct 11, 2014 7:55 pm EDT

I totally agree I have worked for Belk Waynesville N C for two years and recently was called on the carpet for my language. Now I agree with the profanity rule but when they got me in there they wrote me up for said profanity and than turned it in to a personnel
Attack .They talked about how I didn't do my job in a timely manner and that I talked about my manager behind her back and that this was coming from all my co workers on the ROCC team.I have since spoke to several of my co workers and they have said no such thing.So that just goes to show how they use intimidation to belittle and you to cow tow.They may have wrote me up for profanity but IT was nothing compared to the language I used on them later. Hating Waynesville N.C. And will probably walk soon they suck did someone say class action. Count me in

I agree 100 % I have worked at belk waynesville n

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ishudkno
Beaufort, US
Sep 11, 2014 5:36 pm EDT

Sad but true, I have been with the company for almost 5 years and my partner has been with them for 15...Eventho the employee handbook policy states that management may not date hourly employees, neither of us are in management, and its still a problem..but with that being said, other employees have dated before and this has not been an issue..time and time again we have been told by management to "not cause a fuss" over anything, because "you know he doesn't like that"...THAT being that we are both females, or THAT because we work overtime, work our days off, can pass drug screens (unlike half the employees, who have came to work under the influence) and are used in every department, yes every.. While the ones that are late, no call no shows, and are just plain rude, get all the praises..From my understanding, it is one of the last remaining private owned companies, I guess this is their excuse..would you rather not have people in your company that can do multiple positions within the store, or do you thrive on having drug addicted employees within the company. So nope, to the one that said that were all just disgruntled employees, come work in my store for a week, and I think you may see otherwise..Excel IS a JOKE...

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ComplBelk
Montgomery, US
Sep 03, 2014 3:13 pm EDT

I HATE WORKING AT BELK...They # 1 UNDERPAY their employees ! You think that its this great big company that we would at least get time and a half. If someone calls out then they will have you jump from dept to dept...like dude im not even gettting more than 8 an hour are you kidding me! The part really suck when you never worked in the dept EVER and customers ask you questions and you get looked at all wrong simply because you have NO IDEA smh...BOTTOM LINE IM SO OVER THIS HELL HOLE! DO NOT WORK THIS COMPANY IT ID NOT WORTH IT !

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Belk non service

I stood in three lines for a total of 28 minutes to check out at the local belk's. I wrote tim belk, ceo, but, of course, no response. I won't be shopping there again. Unacceptably poor service and customer response.

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seashell1286
, US
Oct 03, 2009 11:57 pm EDT

3 lines. 28 minutes. So, about 9 minutes a line? You got to tell the whole story. How many people were in front of you? Was there some lady in the front of the line that spent eight of those minutes looking through her black-hole of a purse for her credit card... or worse: the check book.
(on a side note. why does no one ever know who to make the check out to?)
Also what day and time was it? Monday morning: should just take a couple of minutes. Saterday afternoon: there might be a bit of a wait.

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missalina
Lake City, US
Apr 30, 2009 3:08 pm EDT

Also, writing to Tim Belk is kind of silly over something so trivial. I know it is important to you, and I would be angry too--but do you really think Tim Belk has time to read every little complaint? I mean, I know CEOs SHOULD care about stuff like that, but they have way more on their plate to worry about. Next time write or call someone a little lower on the hierarchy and maybe something will get done.

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lili
, US
Nov 16, 2008 10:42 pm EST

You should have stayed in one line the whole time. If you go changing lines, you are automatically pushed to the back of the line. I am an associate at Belk. Unfortunately, they don't give us enough help. Often times, I am the only person expected to cover 2 separate departments, with no one to cover my lunch break.

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5:58 am EDT
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Belk - terrible service

The employees (Sales) at belk should be reminded that they are not hired to judge customers. Customers come into the store in order to conduct business transactions—to spend money.In fact, the mission of belk or any store should be: 1) always extend courtesy— never hostility or aggression; 2) never judge the customer on appearance nor by hearsay; 3) never...

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Belk - credit charges

Did you know that people get fired at Belk department stores for not opening charge accounts? It doesn't even matter how long or how loyal they are to the company. I think it is so sad. They are good loyal people that work hard and do a great job. Employee's should not be fired for not being able to open a charge account. I do believe that they should ask...

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12:00 am EST

Belk terrible service!

While doing some shopping after Christmas, I purchased what I considered a set of really nice red Bath Towels from Belk Department Store in the Metrocenter Mall. Upon my initial use, I noticed a lot of red link all over my body. My wife told me to wash them. So I did, which at this time I read the label to be sure I washed them correctly and saw that it stated to wash prior to first use. I washed the towels by themselves. Nothing else in the machine. After drying them for only a short period of time, I noticed a LOT of red link in the dryer. I thought the towels had fallen apart. Huge clumps of link was everywhere. My wife saw this and told me to take them back. But since I no longer had the receipt I was just going to blow it off. But these towels were brand new and only one had been used once. So I put them in a bag and returned to Belk. I showed the sales associate the towels and assured her they were new, even though they looked well used. She accepted them as return, BUT since I no longer had a receipt, I could only get $4.48 apeice for them. That's not what I paid for them, nor is it the current price. While she was very nice, I explained my dissatisfaction with her company's policy. I was given a Belk Gift Card. I told her I would not be using it as I'll not be shopping at Belk again. I did remain very nice to her and asked her not to take it personally. She was nice, her company's policy was not customer friendly. The policy says I might be lying, we have to protect ourselves. The policy doesn't take into account that I'm a card hold who will now spend my money else where. And I do understand their view. However I shopped at Belk because I wanted a quality product. May be my daughter could use a gift card worth $9.59. Belk you lost a customer.

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browneyes3710
, US
May 01, 2016 9:51 am EDT
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Me and my boyfriend presented our merchandize to salesman with coupon for $10, off $50 purchase. He said the coupon was not valid on clearance items which it clearly stated the coupon was valid for regul, sale and clearance items. He would not honor the sale so we left.

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B@@
Gainesboro, US
Sep 20, 2009 8:59 pm EDT

Belk does treat their employees like dirt...that is a fact, and then people wonder why the employees are grumpy? They take crap from the Store manager and then they take crap from hateful customers and all for a crappy minimum wage job! Everyone should have to work as a cashier in a place like this for 6 months...then you would know why their are store policies! A cashier can only do what the computer will allow them to do and/or what their boss tells them to do...If you need to complain about store policy try doing that to the store manager not the people that have absolutely no control over that policy!

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Marcie
Racine, US
Jul 29, 2009 11:05 am EDT

They continue to shop at Belk b/c we have not exposed them enough! The customers need to know that we are strong armed into forcing them to get a credit card with Belk or we will be fired for it!

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Fedup22
huntsvillie, US
Jul 05, 2009 2:41 pm EDT

Belk, sucks. I dont understand why, people continue to shop there. They want you to use their credit card, so they can charge you interest. Not only do they treat their customers bad, they treat their employees like crap.

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Marcie
Racine, US
May 09, 2009 10:13 am EDT

If they still had the towels in the store they could get a UPC from those towels. You could have brought in your statement from your Belk card for the purchase as well.

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lili
, US
Feb 28, 2009 6:00 pm EST

Only if the tags are still attached can it be looked up on the charge account. There is no way to do it without a receipt AND without tags, which would be the case if the towels were washed.
The policy with many stores is that you cannot return anything without a recepit. You should be lucky you got anything.

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na
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Apr 28, 2008 7:10 pm EDT

all they had to do was look it up on your charge account.. they could have given it to you the same way it was paid.. I know this for a fact... Shame on them...

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12:00 am EST

Belk unable to make my payment on due date because of your system!

I tried, unsuccessfully to make my payment timely on the 20th of octocber. Due to your system, I was unable to do so. This was approximately 11:45 p. M. Eastern time. Due to this inability my payment will be late and I will incur a late fee.

Beware all!

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Roy G. Biv
Guess, US
Apr 09, 2010 10:19 pm EDT

They are too cheap to upgrade their system so they keep adding to the original software that came over on the mayflower. I find myself having to make excuses for the store, that the customer does'nt want to hear. Our system also does'nt accept gift cards from visa/MC/Amex. The balance has to be transfered to a Belk gift card and this is a small, but time consuming thing that upsets customers. Even our price guns are terrible. How can we set our sales and do markdowns if we don't have working equipment to do our jobs.

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Laurie
Haslet, US
Nov 04, 2008 8:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Belk cards are handled by GEMB

GEMB violates Federal Lending laws - this is another excellent example - they want you to make online payments - then make it impossible to do so.

Watch your statements carefully. GEMB deliberately posts payments as late to increase the fees and interest they can charge. GEMB also does not even try to resolve their billing issues.

You may also find fraudulent charges, address changes, missing statements etc. GEMB IS TERRIBLE
If you have had any of these problems - contact the Federal Trade Commission and Office of Thrift Supervision immediately.

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bj
,
Sep 24, 2008 7:55 pm EDT

I HAVE THE SAME PROBLEM MAKING A PAYMENT. I'M THINKING ABOUT CANCELING MY CARD. I REALLY DON'T NEED IT & HAVE ENOUGH CARDS WITHOUT IT.

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Bernadine Eimer
,
Sep 21, 2008 2:35 pm EDT

I have problems continuously making prompt payments on line and then simply go to the store and pay. This is very inconvenient.

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Jane does -2
,
Sep 14, 2008 11:59 pm EDT

FYI- if you call the number on the back of the card and talk to a representative they usually remove any extra charges/ late fees if your story is plausable enough (the system being down is usually a pretty good reason). Just dont come off hostile. They are alot less willing the help if you are yelling and insulting them.

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12:00 am EDT

Belk poor service!

They let an employee get away with keeping a customers social security number, drivers license number, name birth-date and credit card number, for herself. Why would a store want to hide something like that? They didn't do a thing about it. Is it safe to give out your social to stores now? Can we trust them not to take our identity. It so easy. I think everyone should think twice about doing that. You never know who your really giving that information to. And whether they are going to keep it or not. Don't trust belk.

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Roy G. Biv
Guess, US
Apr 13, 2010 11:17 pm EDT

How do you know she kept the information for herself?
It does'nt surprise me that they don't care. They know she was probobly trying to open a credit card and they don't care how dirty you have to be to open one.

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12:00 am EDT

Belk injury with no response and payment

I was injured in belk dept stores southpark - charlotte, nc on 12-18-2006 and have submitted many copies of my hospital bills to loss prevention dept. At norhtlake mall in charlotte nc with no response and no payment. Please advise me as to what I should do next.

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gina
,
Apr 11, 2008 8:38 pm EDT

You are getting the run around. Three words: Lawyer Lawyer Lawyer!

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Sheila Benton
,
Dec 02, 2007 6:01 pm EST

I have been a customer of Belk since 1984 and now an Elite customer. Yesterday, 12/1/07 at 7:30 p.m. my husband and I went into the Mayfaire store to purchase a Polo coat for my son for Christmas. I had the salesman hold the coat for me. When I returned the next day at 4:15, the coat was nowhere to be found. When the saleman investigated the whereabouts of the coat, security had taken the coat to the manager Liza Wilson and left it with her. (They didn't put the coat back on the rack, so it could be purchased). When the salesman called them to find out where the coat was, they said they didn't know and that the customer would need to look around the store for the coat. After looking for it 1 1/2 hrs, I was beyond iritated and went to customer service to find a manager. That's when, I found out not only was the manager holding the coat, she was holding tons of merchandise in HER office. None of the salespeople knew where the coat was and who had it. I asked her if the salespeople where allowed to hold merchandise and she replied NO. Then how can she hold merchandise and why doesn't security check HER office. Either salespeople and customers are being discriminated against or security is closing their eyes and turning their heads when it comes to the managers.

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Michael
,
Jul 19, 2007 7:34 pm EDT

Why are you submitting your bills to a different store? That makes no sense.

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12:00 am EDT
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Belk - no apology for the rudeness!

While on my lunch break today, I decided to do a little shopping at Belk department store in Columbus, MS. I walked in the store with MY pair of sunglasses on my head. While trying on clothes, I took my sunglasses off and left them in the dressing room. When I realized they were missing, I went back to retrieve them and someone was occupying that room. She...

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Belk Customer Reviews Overview

Belk is a popular online retailer that offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, and more. The website has received a significant number of positive reviews from customers, highlighting its excellent customer service, high-quality products, and user-friendly website.

Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.

Belk's product selection has also received high marks from customers, with many praising the website's wide range of options and high-quality products. The website offers a variety of brands and styles, making it easy for customers to find exactly what they're looking for.

In addition to its excellent products and customer service, Belk has also been praised for its competitive pricing and frequent sales and promotions. Customers appreciate the website's affordability and the many opportunities to save money on their purchases.

Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.

Belk In-depth Review

Website Design and User Experience: The Belk website boasts a sleek and modern design that is both visually appealing and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categorization of products. The search function is highly efficient, delivering accurate results in no time. Overall, the website design and user experience are top-notch, making it a pleasure to shop at Belk.

Product Range and Variety: Belk offers an extensive range of products across various categories, catering to the diverse needs and preferences of shoppers. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, ensuring that customers have plenty of options to choose from. Belk truly excels in providing a wide product range and variety.

Pricing and Discounts: Belk offers competitive pricing on their products, providing great value for money. The website frequently features discounts and promotions, allowing customers to save even more. Additionally, Belk has a price match guarantee, ensuring that customers get the best deal possible. With attractive pricing and generous discounts, Belk is a budget-friendly choice for shoppers.

Customer Service and Support: Belk prides itself on delivering exceptional customer service and support. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. The customer support team can be reached via phone, email, or live chat, ensuring prompt and efficient assistance. Belk's commitment to customer satisfaction is evident in their outstanding customer service and support.

Shipping and Delivery: Belk offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. The website provides clear information on shipping options, including estimated delivery times and costs. Belk also offers free shipping on qualifying orders, further enhancing the shopping experience. With reliable shipping and prompt delivery, Belk ensures customer satisfaction.

Return Policy and Refunds: Belk has a flexible and customer-friendly return policy. They offer hassle-free returns within a specified timeframe, allowing customers to return or exchange products without any difficulty. Refunds are processed promptly, ensuring a smooth and seamless experience for customers. Belk's transparent and customer-centric return policy is commendable.

Quality of Products: Belk is known for offering high-quality products that meet or exceed customer expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. Belk partners with reputable brands, ensuring that customers receive products of exceptional quality. The commitment to quality is evident in every aspect of Belk's product offerings.

Customer Reviews and Ratings: Belk encourages customers to leave reviews and ratings for products, providing valuable insights for potential buyers. The website prominently displays customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Belk values customer feedback and uses it to continuously improve their products and services.

Loyalty Programs and Rewards: Belk offers a loyalty program that rewards customers for their continued patronage. Members of the program enjoy exclusive benefits, such as early access to sales, birthday rewards, and special discounts. The loyalty program enhances the overall shopping experience at Belk, providing additional incentives for customers to choose Belk over competitors.

Social Media Presence and Engagement: Belk maintains a strong social media presence, actively engaging with customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and customer testimonials, fostering a sense of community and interaction. Belk's social media engagement enhances the overall shopping experience, allowing customers to stay connected and informed.

Overall Shopping Experience: Shopping at Belk is a delightful experience from start to finish. The website design and user experience are exceptional, making it easy to find and purchase products. The wide range of products, competitive pricing, and generous discounts ensure that customers get great value for their money. The outstanding customer service, reliable shipping, and customer-friendly return policy further enhance the overall shopping experience. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a standout choice for shoppers.

Comparison with Competitors: Belk stands out from its competitors in several aspects. The website design and user experience are superior, providing a seamless and enjoyable shopping experience. The wide product range and variety, along with competitive pricing and generous discounts, give Belk an edge over its competitors. The exceptional customer service, reliable shipping, and customer-friendly return policy further differentiate Belk from its rivals. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a top choice among shoppers.

Accessibility and Mobile-Friendliness: Belk ensures accessibility and mobile-friendliness with a responsive website design. The website is optimized for various devices, allowing customers to shop conveniently on their smartphones, tablets, or desktops. The text and images are appropriately sized and formatted, ensuring a seamless browsing experience for all users. Belk's commitment to accessibility and mobile-friendliness is commendable.

Security and Privacy Measures: Belk prioritizes the security and privacy of its customers. The website employs robust security measures to protect sensitive information, such as encryption technology and secure payment gateways. Belk also has a comprehensive privacy policy in place, outlining how customer data is collected, used, and protected. Customers can shop with confidence, knowing that their personal information is secure with Belk.

Company History and Reputation: Belk has a rich history and a strong reputation in the retail industry. With over 130 years of experience, Belk has established itself as a trusted and reliable brand. The company's commitment to quality, customer satisfaction, and community engagement has earned them a loyal customer base. Belk's long-standing history and positive reputation contribute to its appeal as a reputable retailer.

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