Belk / terrible service!
While doing some shopping after Christmas, I purchased what I considered a set of really nice red Bath Towels from Belk Department Store in the Metrocenter Mall. Upon my initial use, I noticed a lot of red link all over my body. My wife told me to wash them. So I did, which at this time I read the label to be sure I washed them correctly and saw that it stated to wash prior to first use. I washed the towels by themselves. Nothing else in the machine. After drying them for only a short period of time, I noticed a LOT of red link in the dryer. I thought the towels had fallen apart. Huge clumps of link was everywhere. My wife saw this and told me to take them back. But since I no longer had the receipt I was just going to blow it off. But these towels were brand new and only one had been used once. So I put them in a bag and returned to Belk. I showed the sales associate the towels and assured her they were new, even though they looked well used. She accepted them as return, BUT since I no longer had a receipt, I could only get $4.48 apeice for them. That's not what I paid for them, nor is it the current price. While she was very nice, I explained my dissatisfaction with her company's policy. I was given a Belk Gift Card. I told her I would not be using it as I'll not be shopping at Belk again. I did remain very nice to her and asked her not to take it personally. She was nice, her company's policy was not customer friendly. The policy says I might be lying, we have to protect ourselves. The policy doesn't take into account that I'm a card hold who will now spend my money else where. And I do understand their view. However I shopped at Belk because I wanted a quality product. May be my daughter could use a gift card worth $9.59. Belk you lost a customer.
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