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terrible service
The employees (Sales) at belk should be reminded that they are not hired to judge customers. Customers come into the store in order to conduct business transactions—to spend money.In fact, the mission of belk or any store should be: 1) always extend courtesy— never hostility or aggression; 2) never judge the customer on appearance nor by hearsay; 3) never...
Read full review of Belk and 12 commentscredit charges
Did you know that people get fired at Belk department stores for not opening charge accounts? It doesn't even matter how long or how loyal they are to the company. I think it is so sad. They are good loyal people that work hard and do a great job. Employee's should not be fired for not being able to open a charge account. I do believe that they should ask...
Read full review of Belk and 23 commentsterrible service!
While doing some shopping after Christmas, I purchased what I considered a set of really nice red Bath Towels from Belk Department Store in the Metrocenter Mall. Upon my initial use, I noticed a lot of red link all over my body. My wife told me to wash them. So I did, which at this time I read the label to be sure I washed them correctly and saw that it stated to wash prior to first use. I washed the towels by themselves. Nothing else in the machine. After drying them for only a short period of time, I noticed a LOT of red link in the dryer. I thought the towels had fallen apart. Huge clumps of link was everywhere. My wife saw this and told me to take them back. But since I no longer had the receipt I was just going to blow it off. But these towels were brand new and only one had been used once. So I put them in a bag and returned to Belk. I showed the sales associate the towels and assured her they were new, even though they looked well used. She accepted them as return, BUT since I no longer had a receipt, I could only get $4.48 apeice for them. That's not what I paid for them, nor is it the current price. While she was very nice, I explained my dissatisfaction with her company's policy. I was given a Belk Gift Card. I told her I would not be using it as I'll not be shopping at Belk again. I did remain very nice to her and asked her not to take it personally. She was nice, her company's policy was not customer friendly. The policy says I might be lying, we have to protect ourselves. The policy doesn't take into account that I'm a card hold who will now spend my money else where. And I do understand their view. However I shopped at Belk because I wanted a quality product. May be my daughter could use a gift card worth $9.59. Belk you lost a customer.
unable to make my payment on due date because of your system!
I tried, unsuccessfully to make my payment timely on the 20th of octocber. Due to your system, I was unable to do so. This was approximately 11:45 p. M. Eastern time. Due to this inability my payment will be late and I will incur a late fee.
Beware all!
They are too cheap to upgrade their system so they keep adding to the original software that came over on the mayflower. I find myself having to make excuses for the store, that the customer does'nt want to hear. Our system also does'nt accept gift cards from visa/MC/Amex. The balance has to be transfered to a Belk gift card and this is a small, but time consuming thing that upsets customers. Even our price guns are terrible. How can we set our sales and do markdowns if we don't have working equipment to do our jobs.
Belk cards are handled by GEMB
GEMB violates Federal Lending laws - this is another excellent example - they want you to make online payments - then make it impossible to do so.
Watch your statements carefully. GEMB deliberately posts payments as late to increase the fees and interest they can charge. GEMB also does not even try to resolve their billing issues.
You may also find fraudulent charges, address changes, missing statements etc. GEMB IS TERRIBLE
If you have had any of these problems - contact the Federal Trade Commission and Office of Thrift Supervision immediately.
I HAVE THE SAME PROBLEM MAKING A PAYMENT. I'M THINKING ABOUT CANCELING MY CARD. I REALLY DON'T NEED IT & HAVE ENOUGH CARDS WITHOUT IT.
I have problems continuously making prompt payments on line and then simply go to the store and pay. This is very inconvenient.
FYI- if you call the number on the back of the card and talk to a representative they usually remove any extra charges/ late fees if your story is plausable enough (the system being down is usually a pretty good reason). Just dont come off hostile. They are alot less willing the help if you are yelling and insulting them.
poor service!
They let an employee get away with keeping a customers social security number, drivers license number, name birth-date and credit card number, for herself. Why would a store want to hide something like that? They didn't do a thing about it. Is it safe to give out your social to stores now? Can we trust them not to take our identity. It so easy. I think everyone should think twice about doing that. You never know who your really giving that information to. And whether they are going to keep it or not. Don't trust belk.
How do you know she kept the information for herself?
It does'nt surprise me that they don't care. They know she was probobly trying to open a credit card and they don't care how dirty you have to be to open one.
injury with no response and payment
I was injured in belk dept stores southpark - charlotte, nc on 12-18-2006 and have submitted many copies of my hospital bills to loss prevention dept. At norhtlake mall in charlotte nc with no response and no payment. Please advise me as to what I should do next.
You are getting the run around. Three words: Lawyer Lawyer Lawyer!
I have been a customer of Belk since 1984 and now an Elite customer. Yesterday, 12/1/07 at 7:30 p.m. my husband and I went into the Mayfaire store to purchase a Polo coat for my son for Christmas. I had the salesman hold the coat for me. When I returned the next day at 4:15, the coat was nowhere to be found. When the saleman investigated the whereabouts of the coat, security had taken the coat to the manager Liza Wilson and left it with her. (They didn't put the coat back on the rack, so it could be purchased). When the salesman called them to find out where the coat was, they said they didn't know and that the customer would need to look around the store for the coat. After looking for it 1 1/2 hrs, I was beyond iritated and went to customer service to find a manager. That's when, I found out not only was the manager holding the coat, she was holding tons of merchandise in HER office. None of the salespeople knew where the coat was and who had it. I asked her if the salespeople where allowed to hold merchandise and she replied NO. Then how can she hold merchandise and why doesn't security check HER office. Either salespeople and customers are being discriminated against or security is closing their eyes and turning their heads when it comes to the managers.
Why are you submitting your bills to a different store? That makes no sense.
no apology for the rudeness!
While on my lunch break today, I decided to do a little shopping at Belk department store in Columbus, MS. I walked in the store with MY pair of sunglasses on my head. While trying on clothes, I took my sunglasses off and left them in the dressing room. When I realized they were missing, I went back to retrieve them and someone was occupying that room. She...
Read full review of Belk and 50 commentsAbout Belk
Belk's website, belk.com, is a popular online shopping destination for customers looking for high-quality products at affordable prices. The website is easy to navigate, with a clean and modern design that makes it easy for customers to find what they are looking for. The homepage features a variety of products and promotions, including new arrivals, best sellers, and clearance items.
One of the key features of belk.com is its extensive selection of products. Customers can browse through thousands of items from top brands like Nike, Ralph Lauren, Calvin Klein, and more. The website also offers a variety of exclusive brands, including Crown & Ivy, Kaari Blue, and New Directions.
In addition to its wide selection of products, belk.com also offers a range of services to make shopping more convenient for customers. These include free shipping on orders over $49, free in-store pickup, and easy returns. Customers can also sign up for the Belk Rewards credit card to earn rewards points on their purchases.
Overall, belk.com is a great online shopping destination for customers looking for a wide selection of high-quality products at affordable prices. With its easy-to-use website and convenient services, it's no wonder why Belk has become a popular choice for shoppers across the United States.
Belk Customer Reviews Overview
Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.
Belk's product selection has also received high marks from customers, with many praising the website's wide range of options and high-quality products. The website offers a variety of brands and styles, making it easy for customers to find exactly what they're looking for.
In addition to its excellent products and customer service, Belk has also been praised for its competitive pricing and frequent sales and promotions. Customers appreciate the website's affordability and the many opportunities to save money on their purchases.
Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.
Overview of Belk complaint handling
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Belk contacts
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Belk phone numbers+1 (866) 235-5443+1 (866) 235-5443Click up if you have successfully reached Belk by calling +1 (866) 235-5443 phone number 0 0 users reported that they have successfully reached Belk by calling +1 (866) 235-5443 phone number Click up if you have UNsuccessfully reached Belk by calling +1 (866) 235-5443 phone number 0 0 users reported that they have UNsuccessfully reached Belk by calling +1 (866) 235-5443 phone numberCustomer Service+1 (800) 669-6550+1 (800) 669-6550Click up if you have successfully reached Belk by calling +1 (800) 669-6550 phone number 0 0 users reported that they have successfully reached Belk by calling +1 (800) 669-6550 phone number Click up if you have UNsuccessfully reached Belk by calling +1 (800) 669-6550 phone number 0 0 users reported that they have UNsuccessfully reached Belk by calling +1 (800) 669-6550 phone numberRewards Card Customer Service+1 (704) 357-1000+1 (704) 357-1000Click up if you have successfully reached Belk by calling +1 (704) 357-1000 phone number 0 0 users reported that they have successfully reached Belk by calling +1 (704) 357-1000 phone number Click up if you have UNsuccessfully reached Belk by calling +1 (704) 357-1000 phone number 0 0 users reported that they have UNsuccessfully reached Belk by calling +1 (704) 357-1000 phone number+1 (863) 688-7872+1 (863) 688-7872Click up if you have successfully reached Belk by calling +1 (863) 688-7872 phone number 0 0 users reported that they have successfully reached Belk by calling +1 (863) 688-7872 phone number Click up if you have UNsuccessfully reached Belk by calling +1 (863) 688-7872 phone number 0 0 users reported that they have UNsuccessfully reached Belk by calling +1 (863) 688-7872 phone numberEvents Coordinator+1 (256) 551-4200+1 (256) 551-4200Click up if you have successfully reached Belk by calling +1 (256) 551-4200 phone number 0 0 users reported that they have successfully reached Belk by calling +1 (256) 551-4200 phone number Click up if you have UNsuccessfully reached Belk by calling +1 (256) 551-4200 phone number 0 0 users reported that they have UNsuccessfully reached Belk by calling +1 (256) 551-4200 phone number
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Belk emailsbelk_customer_care@belk.com100%Confidence score: 100%Support
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Belk address2801 W. Tyvola Rd, Charlotte, North Carolina, 28217, United States
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Me and my boyfriend presented our merchandize to salesman with coupon for $10, off $50 purchase. He said the coupon was not valid on clearance items which it clearly stated the coupon was valid for regul, sale and clearance items. He would not honor the sale so we left.
Belk does treat their employees like dirt...that is a fact, and then people wonder why the employees are grumpy? They take crap from the Store manager and then they take crap from hateful customers and all for a crappy minimum wage job! Everyone should have to work as a cashier in a place like this for 6 months...then you would know why their are store policies! A cashier can only do what the computer will allow them to do and/or what their boss tells them to do...If you need to complain about store policy try doing that to the store manager not the people that have absolutely no control over that policy!
They continue to shop at Belk b/c we have not exposed them enough! The customers need to know that we are strong armed into forcing them to get a credit card with Belk or we will be fired for it!
Belk, sucks. I dont understand why, people continue to shop there. They want you to use their credit card, so they can charge you interest. Not only do they treat their customers bad, they treat their employees like crap.
If they still had the towels in the store they could get a UPC from those towels. You could have brought in your statement from your Belk card for the purchase as well.
Only if the tags are still attached can it be looked up on the charge account. There is no way to do it without a receipt AND without tags, which would be the case if the towels were washed.
The policy with many stores is that you cannot return anything without a recepit. You should be lucky you got anything.
all they had to do was look it up on your charge account.. they could have given it to you the same way it was paid.. I know this for a fact... Shame on them...