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While on my lunch break today, I decided to do a little shopping at Belk department store in Columbus, MS. I walked in the store with MY pair of sunglasses on my head. While trying on clothes, I took my sunglasses off and left them in the dressing room. When I realized they were missing, I went back to retrieve them and someone was occupying that room. She stayed in there for quite awhile so I finally decided I would just buy a new pair. I picked out a pair and while walking to the check out, I decided I would check one last time to see if the lady was out of the dressing room and get MY sunglasses. The room was empty and they were still there so I decided I would not purchase the new pair. I was in such a hurry to get back to work, that I picked up MY sunglasses, left the other ones in the dressing room and proceeded to leave. I was chased out by security and accused of shoplifting. I told her the situation and we went to the dressing room where I showed her the sunglasses that were left behind. She still was not convinced. I explained to her that MY sunglasses were Maui Jim’s and that they did not even sell that brand. She made me take off my sunglasses, inspected them for five minutes and finally gave them back to me. She never apologized, said thank for your time or anything. I completely understand that I should have returned the sunglasses to the proper spot and that it may have looked suspicious and she had to check it out, that is her job, but after she found out that I was not shoplifting and that it was misunderstanding, I feel I should have gotten an apology for her rudeness. She was very rude and I will no longer be shopping at Belk and I have canceled my charge card!
After looking back on the incident, it was very irresponsible of me to not take the sunglasses back their proper place. Total mistake on my part. I posted this complaint immediately after the incident happened while I was still angry and emabarrased. The manager of the store called me and she was extremely nice and very apologetic. I also apologized to her for my actions. I have always stated that I know security was just doing their job, I just felt after it was found that I was not stealing anything, there was no need to still continue to be so rude. I have shopped at this store many times since then and I have had nothing but good experiences. I am sorry if I offended anyone that works in retail sales. I know it is a hard job and dealing with the public can be trying at times.
I live in NC, but the Belks here in Brevard is terrible...I don't know how many times I have given them another chance just to be disappointed once again. Their items are good...But trying to get some on to take your money is almost imposible...I don't know how many times I have had an arm load of clothes stood in a line, and just left the clothes because even with a line there still wasn't a cashier...
I thought it would of gotten better when they went from everyone checking out at the front door, back to department check out...NO but when their only competition is Walmart ...oh well that is why I do walmart and make a lot of my own clothes...
You idiot! You should have let them arrest you, then sue them for mental stress and false arrest. They would have settled out of court for about $50K. But then again, you live in Mississippi, oh well.
I too, have found the employees at Belks in Vicksburg to be rude, that is when you can locate one! On several occasions I have gone in to make a purchase and have to track a clerk down and have to practically beg them to take my money. One time I did locate 2 clerks, but they were having a conversation about boyfriends and were ignoring me. I put my selection down on the counter and they still continued to talk so I told them loudly that when they were through with their important conversation, they could put the merchandise up. I left and have not returned. The store has really gone down since the McRae family left.
Yes, that was wrong of them not to appologize, but maybe the woman felt somewhat embarrassed. She should have appologized, but you did somewhat make it look suspisious and all. But it is over with and done with now, and look back at it someday and laugh about it.!
I agree with the comment "people are human beings" security is not an easy job. It will, in the end save you money! Cancel what you like and just move on.
People are human beings, they are going to make mistakes, get over it!
The Loss Prevention agent missed up, and will most likely loss her job. You can also take this to court...
First of all, I work in large store where I am Security/Loss Prevention, the person that stopped you should have made sure which sunglasses were in the fitting room. That was a stupid mistake to make. I hope you filed a complaint, because if I were to make a "Bad Stop" like that in MY store, I would be fired.
I think you did the right thing by canceling your card. You probably would have felt alot better if the person had apoloized. The two way mirror clearly showed that you were not stealing . I have often went in the dressing room with sunglassess in my hand because I didnot want to put them in my purse because the fear of them thinking I am stealing. I think you did the right thing.
First of all, you made yourself look very suspicious. Fitting rooms are where departments get hit by shoplifters. You went in with sunglasses and clothes, then you came out. On your second trip, you went to retrieve your old sunglasses. You leave and go get a brand new pair of sunglasses and go inside the fitting room. Finally, you leave the store with sunglasses. No one knows you simply just left with your original pair of sunglasses. Your behavior was that of a person that shoplifts. I believe you had no intentions of stealing. This situation sounds very embarrassing to say the least. Personally, I would have never brought their sunglasses into the fitting room. That is why there are mirrors on the rack. You automatically sent out a red flag when you took them in the fitting room. I love to shop, but you have to play by their rules too. Communication still goes a long way. So, go reopen your account and don't worry about this little bump in the road. I will not be the last.