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1.6 377 Reviews

Belk Complaints Summary

53 Resolved
314 Unresolved
Our verdict: With Belk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Belk reviews & complaints 377

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5:50 am EDT
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Belk floor worker in women's dept

My friend was trying on dresses this evening. The floor worker was concerned it was too late to do this because if would require her to put up items before she got off work. It was 8:30. When my friend went to purchase her items, the worker said she had to put up any unwanted items first before she could check her out.
My friend wen to the juniors dept to check out. The young cashier said she had already closed out her drawer and would not help her. However, a cashier named Stella was extremely polite and waited on my friend.
I wish Belks would go back to commission so customer service would be better.

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2:32 am EST
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Belk credit

As an employee of belk of concord, I have been hounded since day 1 about my performance in opening credit applications (The belk credit card) to my customers. I have been told it is a requirement of the job and I am to solicit credit to everyone. I understand that this is important, and I have done so. However, it is obviously out of my control whether or not people take me up on this offer. I do my best, but to my managers, it is never enough. Notwithstanding that in these hard economic times, folks are not interested in opening credit, I have been disciplined, harassed, brought into meetings and hounded on an almost daily basis about credit from my managers. Recently, and this is the nature of my complaint, management drew up on a chalkboard, every employees name in one of two categories they rudely labeled "zeroes" (Who haden't had a credit in a while) , and "heroes". I was appalled that I was a "zero" to a company I have worked hard for, for over a year. I am a full-time employee, and always work very hard. The interesting thing is, I heard that a customer who was waiting on line for gift wrapping, saw this board and complained to belk. A day or two later, management replaced "zeroes" with "almost heroes". Honestly, all I really am concerned is that at the time of my review, managers do not deny me a pay raise solely based on my credit performance, or worse, fire me. I always solicit credit to my customers, and I have gotten some applications along the way. Just not the 1 application for 19 hours worked that belk requires. Belk puts credit applications in their top priority, even above sales, attendance, hard work, or any other criteria. I believe the entire sales force at concord belk would be in agreement on that, and everyone was very turned off by the zero/hero nonsence of recent weeks. This store is like the titanic, going down in a big way. I hope I get another full-time, permanent job very soon. I've been looking for a year already. Management is very demeaning. As an aside, our store manager made me cry the way she was talking to me over the christmas season. She was upset that the merchandise was in disarray, and after I worked on straightening it for 2 hours, she got an attitude with me at closing time. I was very hurt, as I worked hard in my dept that evening to clean and staighten. The merchandise was too packed in there, and there was no room for all of it, it was impossible to get it looking good at that volume. Our store manager never lends a hand to help straighten anywhere in the store. She can't even operate the register, but asked me for help one time on the register. It's truly pathetic. She is the main reason our store is in bad shape, and the customers are unhappy. It trickles from the top down, and we have lost great salespeople due to her inability to treat people with any respect. I hope it makes some difference that I wrote this complaint. I have seen many customers extremely unhappy with our store, because either they cannot find someone to help them (We are severly understaffed) , or because the store is a mess (Again... Understaffed). I feel bad for the customers, because the store is a huge disappointment, yet belk wants to milk these people of every penny. Alot of the merchandise I sell comes back as returns, because frankly, it is junk. It is just falling apart. I even bought a pair of pants at my own store, for work, and before the day was up, both hems had opened up. I never even washed them. I returned them because I wasn't about to sew them, only to have the butt fall out next. I personally shop elsewhere, because if I want junk i'll go to walmart or goodwill, and at least pay a lot less. I hate working at belk. I used to like it for the first few months, but now I know better. I hate being treat worse than a little child. I've been in the work force for 18 years. I know a thing or two.

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RetailSlave985
Independence, US
Apr 06, 2014 4:03 pm EDT
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I agree. Belk is beyond horrible! You're set up to fail constantly so they can get rid of you! We even had an ASM fired for being gay! And Pentecostal associates can no longer wear skirts (even though their religion dictates it), and we're not even allowed to use the restroom unless we're off the clock! You know all those stories about Wal-Mart? Belk is 1, 000, 000 times worse! Christian company my hiney!

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FEDUP in NC
Charlotte, US
Jun 30, 2013 10:27 am EDT

KUDOS to those brave souls that have endured the harassment, stress, demeaning, discriminatory practices at BELK. If you want your nerves shot on a daily basis, then this is the place for you! If you want to be mocked, ridiculed, brow beaten, worked to death, shown no respect, written up for untruthful complaints, then by all means work for Belk.
These people are in such a "bubble" they have no clue what so ever on how to manage, or treat people. I have been in the workforce for over 40 years, and by far this has been the absolute worse company to work for ever. Nothing better to do than chastise, undermine, their work force. DISCOURAGEMENT is front and foremost. Unparalleled discrimination in all forms to include RACIAL, PAY, DISABILITIES, and Harassment. If they are not gunning after you, they are attacking your peers, which in turn causes a hostile work environment. This company is ripe for a class action lawsuit. Anyone interested?

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belchk
, US
May 24, 2013 9:21 pm EDT

Update, I was fired from Belk, but truly they did me a favor. I have a better job now, I am being compensated very fairly for my work. I made more money per hour in just my 5-month probation period than I ever made at Belk in two years. I also recently received a good raise on top of that, with another raise expected in August. I never shop at Belk and I still carry a grudge and tell anyone who shops there about my experiences. I hate to feel this way, but that company treated me and all my co-workers unfairly in all aspects. It's too bad I didn't just leave sooner, but I have a child to provide for, and so that is why I was sticking it out as long as possible. I do everything for my child, so I didn't see the overall picture of how I was being abused there. I am thankful I found something better, good luck to anyone stuck in a bad job. There is always a way out, just never give up. Belk can implode for all I care.

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thisispitaful
, US
Sep 07, 2011 4:48 pm EDT

I work at Belk's also everything you say is true. I make min wage and have been there 6 years. We are expected to do the job of three people and our carpet and walls are nasty . Our store manager treats you like a piece of crap unless you are one of his favorites. Pets don't have to do stock or work nights. They can hug the registor and hog all the sales and credits while we do their work.

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2:38 am EST
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Belk seasonal employee

I was a seasonal employee at belk and I have to say that this is one fly by night, slimeball operation if I have ever seen one. This is probably the worst company I have ever worked for in almost 20 years of working. I enjoyed the job itself and dealing with customers but the company is absolutely horrid and managements unprofessionalism is beyond the pale. My honesty was questioned multiple times because I was a new associate and they didnt know me well even though I never did anything dishonest or below board the entire time I worked there. Management would wait an entire month or more before they would address issues and then would talk to the store manager instead of getting with their employees about anything that needed to be addressed. Really, if its that old and nobody has said anything about it yet, dont bring it up at all. About 80 percent of the store would quit in a new york minute if they had other jobs and the store manager was clueless. I was called in by the manager to discuss my "disturbing behavior" which was the fact that I wouldnt tolerate associates being rude to me in front of customers, bellow across the store like rednecks whenever they were displeased, treat me or other associates like dirt whenever they felt like it and bad mouth other associates in earshot of the customers. Because I would explain to certain ###s that I had no desire to deal with that garbage at a part time seasonal job, they felt threatened by me and went to complain to management. Politely asking a rude associate to not argue with you in front of clientele is apparently disturbing behavior because after all, who should be arguing with a pacesetter that has been with the company for 17 years even if the woman is a rude ### that smarts off to customers and treats associates like dirt because they are seasonal. Seasonal and stupid both start with s but thats the only thing they have in common. Management would often threaten peoples jobs and talked down to associates about not getting enough credits or sales even though people were busting their humps there to get the sales and make the customers feel important. Mr belk couldnt get a clue on how to run a successful business if he was standing naked in the middle of a field full of horny clues with clue musk rubbed all over his body. Our store manager was a lot worse. He was a total tool and one of those howdy doody school boy types who has absolutely no clue how to run a retail business. And whats worse is belk requires that management have college degrees. Now thats real rich. I dont know what schools these idiots went to but apparently they all sucked.

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Happyjoy
Fredericksburg, US
Apr 03, 2012 9:15 pm EDT
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Same at our store in VA. Employees are quiking left to right. no two weeks notice. I hear all the horror stories from those who have been there for so long. Im been there for a short time and am just now seeing what they where all talking about.

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1:30 pm EST
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Belk cleaning

I like going to belk and love the stuff they have, but at christmas I went to the bathroom upstairs and I was shocked how nasty it was! I said somthing to one of the sales personal, and she said I know they are and how sorry she was, I said I am a housekeeper and have been for years, and for that type of store to look like that was unbelivable! And then I just went back in jan and looked at the shoes, and the carpet and the floors were so bad! I ask someone who worked there was there a big sale or something she said no I said the way the store looked it looks like it! The hole store over all looked so bad!
What is going on with this store?

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goggyholic
, US
Jul 20, 2012 2:39 am EDT

Bathrooms cleaned each morning and are immaculate. If the lovely ladies would stop ### all over the walls, everything would be O.K. As for the odor--it's a ### house. It's funny that the mens room stays O.K. Department stores are not required to provide restrooms (only restaurants are required). Stop taking laxatives and going to Belks. Women are pigs! ### into the toilet and put that paper into the toilet. Throw your paper towels into the trash can, Diva! Also, cleaning crews cannot make YOUR ### stop stinking...

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Happyjoy
Fredericksburg, US
Apr 03, 2012 9:10 pm EDT
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I thought it was only our store in VA. Guess its just about everywhere. Greedy Company.

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EmployeeFullTime
Monroe, US
Nov 03, 2011 6:45 pm EDT

I worked at Belk for 2 years, until just recently. In the Concord, NC store, the bathroom can be used by the public or employees. There is an employee bathroom upstairs, but it is far away. So often I would use the public one. There were many times where I walked right out, because the smell was overpowering. It was usually disgusting in there, in terms of feces all over the toilets seats, cracked floors around the toilets, and the general smell that often made me gag. Employees complained to salespeople all the time, Salespeople complained to management, but it did nothing. I swear they cleaned it once a day, if that. Even during the holidays. Awful and a health hazard. Belk should be ashamed of themselves. I've never smelled a worse bathroom anywhere, or seen such filth. I've seen gas station bathrooms more clean than Belk, by far. This company is beyond greedy, and will not allocate money to cleaning crews. The health department should go in there and inspect, if they can stand the smell. I've cleaned bathrooms daily when I worked in gas stations. I hope this company fails, because they've hurt many ex-employees and many people along the way, to reach their profit goals. They also brag about how charitable they are. It's all a farce. They treat people like ###.

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5:28 pm EDT
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Belk employee

I wanted to make a complaint and have customers' as well as any Belk employee aware of what happened to me. I am going to proceed to contact their HR regarding this.
I was offered a position at a certain store in Georiga, and I was so happy to get that job! Well, later on, I found out they had done no background check, and they couldn't process me into the system without the background check, Anyways, they just basically threw me on the floor to do alot of stock work, I didn't get a view of the store from anyone, I had no employee number, and the sales that I did sell, I had to give them
to someone else to ring on their number, all because they started me before the background check came back. I basically told them I would NOT start without one, also being that I had no background check (which everyone who works there has had) I couldn't even get short term or longterm disability if something had happened to me on the floor, doing all of the stock work. So I left them a voicemail and told them I wouldn't be back unless this was done, strangest thing, I haven't heard from them since. So if you do accept a job with them, please be careful, and make sure they have all of their ducks in a row before you step a foot on the sales floor. I will not be going back, and not working or shopping with them again. I also did Not want them coming back on me for anything, so I quit.

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dani818
, US
May 06, 2012 1:46 pm EDT

I have also worked at BELK for 3 years. This place is the biggest joke. They sit and coach you on the surveys about the managers performance. Like wth just let me answer how I want. Then there is a salaried asm and a sales associate dating and the store manager is doing everything in her power to cover it up. They underpay you and expect u to do the work of 10 ppl. All they care about is credit. The company is so cheap they make the associates use cash, check or a BELK card. They refuse to pay the fee for processing a debit or credit card other than their own. This place is a joke and if I had the option to leave I would. I stayed a little too long and now I'm stuck until I find a job with better pay.

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moose2012
thoomaston, US
Mar 27, 2012 4:50 am EDT

I worked at BELK .this is my story:I have been with Belk going on 3 years, I enjoyed it at first, but then they are starting this ROC_THE_DOC thing so they lower my pay and then give me a HOURLY PAY INCREASE.when i first started it was 141 to 179, and NOW its 186..I work in the mens and kids dept. we can barley get sales thier so how can they do that to us...and to get credit its even harder.THEY ARE NOT TO FAIR...but if you work SHOES OR LADIES YOU GET AS MANY SALES AS YOU WANT THAT IS WERE EVERBODY GOES TO...NOT FAIR FOR US WHO HAS 2 DEPT. TO RUN...I hope this finds it way to someone who works for Belk in corp.office...they want you to do more but they dont want to pay you moreso BEWARE if you want a job at BELK they like to work you but not pay you.

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Aconcernednurse
Fort Walton Beach, US
Apr 17, 2011 12:16 am EDT

I was hired at one of their florida stores and was also happy to get the job. However, their annual, i guess, charity sale, was going on from 530am to 10am. I had no formal training on the register and was bascially running the shoe department, on my first day, none the less, and had no help. When I went to the office to ask for help, and when i would be able to take lunch, i was yelled at by the store manager and told to "GET BACK ON THE SALES FLOOR AND OUT OF THE OFFICE AND NEVER LEAVE THE SALES FLOOR!" i AM A 44 year old professional woman who has never worked retail and have been in the healthcare setting for most of my career, but took a break because my mother recently died of Cancer. I thought i would love retail and i think i do, except for the fact that i will never set foot in Belk again, i am relaying this info to all of my friends that shop there. Everyone, including me, 10 people have cancelled their belk cards and will never shop there again. THe place has bugs, is nasty and would never compare to that of Dillards, Macy's, ect. This woman is in the wrong profession and shouldnt be allowed to be in customer service, Please, if you are thinking of working there, think again. It sucked! No training, they throw you to the wolves, ect. THe 2 assistant managers were very cordial and nice, however. THe one lady that is leaving this store told me to think really hard before i stay at this job. WEll, she proved that. I walked out. What an unprofessional experience. Please boycott this horrible place.
A Concerned Consumer

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Belk online payment

I pay my bill in the store most of the time. At times it's necessary for me to pay online. Every time I do it's a real hassle to log on. My information never is right and I have it written down what I used last time. How can I use this information one time and the next time it's wrong? This time I logged on and an image showed up and I did not remember ever seeing it before. After reentering I got the same image. So I tried to continue to see if it would work and I got all these questions. I knew the answers to all but the last one and do not recall ever being asked this question before. I wasn't sure if I was in the right website.

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Belk inventory

Went into belk's to my my son some swimming trunk and theywere doing inventory on a saturday july 17th. I mention to the lady that I wanted the swimming trunks but she told me that I could not purchase them right now because they were doing inventory.. I said " you are telling me that I can not buy those trunks " she said right now but you can wait till we are finish and purchase them.. When is it that the customer has to wait for them. I asked to speak to the mansger and she act like I was a bother and rudely called for him to talk to me. He made me mad and I walk out of the store//their lost not mine.. They did not get my money.. What happen to being polite to the customer? S williams

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goggyholic
, US
Jul 20, 2012 2:45 am EDT

Would it be better to close the entire store because one department is not completed?

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12:35 pm EDT
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Belk very dirty store

I have shopped in this belk store for the last 15 years and have complained many times how dirty the carpeting is, and they keep telling me they are going to replace it. Well, 15 years and still filthy! I won't even try on clothing anymore cause the floors are so dirty ! Lots of stuff left in the dressing rooms too, with sales people standing around talking when they could be checking the rooms. Even if the store was vacuumed once in a while.In one dressing room I went back after 2 weeks and the same dirt and stuff on floor. I will stop shopping in your crystal river store.

Melody pyzik
3748 w. Brazilnut rd
Beverly hills, fl. 34465
[protected]

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sammycat13
, US
Apr 06, 2012 1:38 pm EDT

I agree with Paul and Iron Muffin!

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Happyjoy
Fredericksburg, US
Apr 04, 2012 11:03 pm EDT
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Paul. i dont take clues from those who are incompetent like yourself. people like you get a thrill out of harassing people for no reason. just playing on blogs to see how you can make your pathetic life seem alittle more important. plucking at peoples nerves with pointless replies and still have yet to come up with a comment that applies to this situation or blog in general. Now thats a box of rocks, really i would say an empty box for you. boring exterior with a hallow, vacuous, desolated space. Anyways not here to make enemies. I like seeing those that share the same experiences and conversating with them about it. Simple. That may be too hard for you to grasp. Have a wonderful life. Sign Happyjoy : )

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Happyjoy
Fredericksburg, US
Apr 04, 2012 9:02 pm EDT
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just clueless people i dont get. this is a place to rant about an awful experience to give others a heads up then they are attacked by dumb comments like, shop somewhere else or get another job. duh, thats what these people did. found other places to work and the customers found better places to shop. but they came to a place to talk about it. to let others know what they was in for. If i had seen this site before i would have never applied to the place. but thats okay, i did my job, got paid and now im off to bigger and better. Every one deserves a clean place to work and shop but that seems like its to crazy of an idea to some people. you wouldnt like it if you had to work surrounded in dirt, dust, bugs, mold etc... you would complain or tell a manger or just sit in the filth and enjoy your lunch break with a side of roach.

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Happyjoy
Fredericksburg, US
Apr 04, 2012 8:28 pm EDT
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apply for another job easy to say when you dont work in an area thats low on jobs and with the soldiers coming back its going to get harder. for one when you apply they tell you one thing but once you start working its a whole nother story. but any ways i got antoher job lined up and in the process. this is just a filler. i dont get why people are jumping on someones complaints. This website is called Complaints board. Its also helpful to those thinking of apply to the company. Like a beware sign.

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Happyjoy
Fredericksburg, US
Apr 03, 2012 8:46 pm EDT
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i just got a job at belk and i see what you mean. i do the shipments and there is no one designated to clean throughly. we were made to vaccum once before a corprate visit. im thinking, so the customers dont deserve a clean floor everyday but corprate that takes in all their money does. The floor look horrible. so much gum and food mushed in it. i spend most of my day trying to clean but the store is more focus on getting people to apply for credit cards. i worked retail all my life and feel like this is the worst store so far besides most kmarts that i have seen.

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Hardworker2
, US
Nov 27, 2011 3:38 am EST

Hey, If you never worked retail maybe you should apply...You too can start at min. wage and can clean floors...try that the next time you want to complain about employee's working retail...something tells me you have someone to wipe your a** too. IF it TOOK YOU 15 years to figure out that you didn't like it...YOUR A ###

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Aconcernednurse
Fort Walton Beach, US
Apr 17, 2011 12:17 am EDT

I agree, the one in Mary Esther Florida is dirty, too. What a shame. THe place has bugs!

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11:50 am EDT
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Belk management/store overall

My family and I were shopping here at our local belk store here in lexington. I am pretty sure this girl we came across was a member of management, she carried a phone on her side. I noticed she was texting someone with her personal cell phone out in the open and then took pictures of an item and from the looks of it she was sending that picture to someone. I think this is very very unprofessional especially for a member of the management team, you are supposed to be what your employees look up to. From my experience in the work force, I have never ever been allowed to carry my cell phone with me while working. We never received a hello or even have her to acknowledge us, her phone sure was her center of attention that day. While continuing to walk around the store, you could tell the employees were much unhappier than other times we had visited... I have no clue what is going on but things need to change, the store is messy and looks like a clearance store or a walmart shopping center, heck walmart looks better than this store does. Not a good shopping experience, I will not return. I have also canceled my belk charge as wel

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Update by megan1977
Jul 09, 2010 1:53 pm EDT

It is just sad that now if we want to go shopping we have to take our business out of our county. I know it is hard taking on a position like that but they needed to make sure she knew what she was doing before offering her such a job.

Update by megan1977
Jul 09, 2010 11:55 am EDT

Also when I asked to speak to the store manager we were told she was not there and never is on weekends.

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goggyholic
, US
Jul 20, 2012 3:03 am EDT

Perhaps a member of the visual staff-required to send pictures of their completed work. OR, as we in a college town are subjected to--the retail merchandising students...If a Belks employee does not immediately approach you, stop hiding, and approach them. YOu are right, but dang--it's an understaffed world. However, , I am sure they would love to help you...Lighten' up...

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goggyholic
, US
Jul 20, 2012 2:53 am EDT

Quit, you unappreciative jerk.. You make me puke! Maybe the women that work in the mens' dept. or the men that work in womens' shoes should file a sexual harrassment suit. Yeah, play the sexist or the racist card--or here's a crazy idea--do a good job and move up to another department. Go to McDonald's...

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HurtEmployee
75067, US
Jun 26, 2011 3:49 pm EDT

I was hired into the belk store in Flowermound Texas. As a male I was expecting to work in a department that understood that and allowed me to work comfortably. I found out the next day they would like me to work in the "Today's Women" section and "Small childrens". I made several complaints to my manager, store manager, and H.R.( who were all Women) about the awkwardness of having to retrieve clothing from the women's fitting rooms to do my job. Having a relative that has worked for this particular location since it's grand opening in 2007, she can vouch that there has never been a male employee working in the Men's department. Not only do i feel demasculated by the all Women store staff members that surround me, i feel down right embarresed approaching women and their small children as a 23 year old. I think the store may be sexist.

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AShopper
Raleigh, US
Jul 09, 2010 12:10 pm EDT

She is a 'New' Manager and the Store Manager before her was very nice and friendly. Knew how to trent employees and was hard worker. Store has gone down hill and I will tell my friends to go elsewhere.

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Belk injury from heavy lifting

I was working up to 33 hours a week, told that was full time hours> but got part time pay, and was lifting tons of clothing> hurt my self> the managers looked the other way! Never tried to get me help at all!

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Roy G. Biv
Guess, US
Jul 15, 2010 10:05 pm EDT

HR is a joke! They do nothing and they are just as afraid of management as the underlings.
We were given all this info when hired regarding blood contagiousness and instructed to go to mgmt and fill out paperwork if we were cut. Someone cut themselves on a fixture and when they tried to follow the correcet protocols they were snubbed by management. They were told that unless they needed to go to the emergency room not to bother them. When you try to follow the rules they treat you like you're the stupid one and you're being a crybaby or a nuisence. In any other environment whether it be construction, factory, office, medical, ect.. The right procedures are followed by the book and employees are taken care of. BTW... a customer had a nose bleed in the walkway and no one mopped it up for days. It just dried and sat there. We told custodial and it was never seen to and finally we told Management and they responded with "Well, why did'nt YOU do something about it! Because were sopposed to call janitorial and because we HAVE READ AND UNDERSTAND that we know what to do when we come across Blood. It's not my job anyway. I refuse to risk my health and my families health for $9.3 hr.

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roseabc123
Woodbridge, US
Jun 19, 2010 4:37 pm EDT
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This is against labor law. Try calling HR of your company, tell them you got hurt on the job and want them to file workmans comp. as your manager refuses to do that, this will be putting your manager in a lots of trouble for not following procedure of the federal labor law.

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KixStar
Your mom, US
Jun 19, 2010 4:27 pm EDT

Send an email or call OSHA.

http://www.osha.gov/

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Belk online payments & customer service

Do not get a belk card. Caveat emptor: they have no way of tracking payments though electronic funds transfer. I made my payment through my bank's (Very reliable) online bill pay service. Three weeks later I received a bill from belk with late fees and warnings that I had not paid the previous month's bill. When I called customer service and gave them the date of the transaction, the amount, the eft number, etc. They told me they would "file a statement" but that I was responsible for paying the whole amount again as they have no way to track electronic payments that come into them.

Do not do business with belk. I've been patronizing them for 40 years and it stuns me how much their customer service has gone down hill over the past 5 years.

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hello there
ws, US
Jun 22, 2012 12:11 pm EDT

the belk store service is not nice. I went to triangle town center in raleigh, nc 27616.in the misses sportswear department.an older white employee named laura was rude to me.Two weeks in a row.She saw me and refused to wait on me.She did nothing.I had to ask the store manager for help.The store manager in the same department was just as rude.He is a white tall male with white hair.He saw me and tried to run away.he not apologize when I complained to him of the one salesperson not want to help me.he also not volunteer to tell me about a store sale the next day. Laura rushed to get rid of me.And she talked to me in a rude way.I have seen her rude to other customers beside me.

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lgdavis
Monroe, US
Jul 30, 2010 9:52 pm EDT
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I forgot to mention that their interest rate is now 26.49%. I will pay off this account asap. Lesson Learned! I think the BBB should investigate!

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lgdavis
Monroe, US
Jul 30, 2010 9:34 pm EDT
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I am so unhappy with Belk, and it has been a place that I have always loved to shop. When I got my statement today I noticed a significant interest rate increase. I called and cs told me that I was late on 2 payments. How in the world could this have happened? I have this on billpay, and it comes out electronically on the same day, for the past several years. She explained that the billing cycle could have a deviation fo 4 days, and that I had paid my bill too early, and it had been placed onthe last month’s statement. So I have 2 late payments.
How can you change the due date at random.
My love affair with Belk is over1

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Belk online billing system

Please get your online payment system working! I'm sick and tired of having to drive to a belk at the last minute because your system is down again. Either offer the convenience of online payment and fix the problem or shut the whole system down and stop wasting my time! Jeez - you're a pretty big company can't you hire someone who can get it up and running on a consistant basis? I feel like tearing my card up and mailing that in with my next payment

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GECapitalCares
Tempe, US
Dec 20, 2013 10:24 am EST
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**To expedite a response, please provide Reference code DM 122013_cb_SarahMJones**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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Sarah m Jones
Dover, US
Dec 19, 2013 8:12 am EST
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This is not a user friendly system. I always have trouble paying my account on line and today it doesn't even recognize me as having an account with you. You do want your money, don't you?

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brackenrsb
Charlotte, US
Aug 19, 2012 10:53 pm EDT

I have had a Belk credit card for 20 years with no previous problem(s), but now I have checked my credit report and I see Belk has reported me for late or delinquent payment, unknown to me.

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mmurdock320
Suwanee, US
Jan 11, 2011 3:37 pm EST

I have tried to register my new account online numerous times over the past 3 months - it is extremely frustrating and annoying. I also tried to call belkcredit today and the phones are down. I am a person of convenience and Belk's is NOT a company for me. I will be canceling my card as soon as I can get it paid in full.

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Belk pay discrimination

Belk, is the only retail establishment, that has employee's doing the same work for wages that are inconsistent, and unfair. There is no equal pay for equal work. Once you have established a set salary, their evaluation system (goes by points that they have established) they will do everything possible to find a way to lower your score, resulting in "pay cuts"
WE have top sellers, who received pay cuts. _Their HR deparment is a sham, NOT THERE for employees, only there to back up the company.
The conditions in the store environmentally, have a lot to be desired...either you freeze, or you sweat. The Store Manager, is condesending to all employees, and there is a general loathing for that position, creating stress, and poor morale. IT seems as though with Corporate greed, that the BELK"S have now joined the group of shameful bonus's while they cut the pay of their employees to wages that can not sustain then. The store manager reply to this is "scale down your lifestlye" Tell that to the gas pumps, the electric company. and the gas company...who keep raising their rates. We have a widow, whos' gas has been shut off...due to the shamenful rate of pay and pay cuts. You can expect to do multiple tasks without any recognition, unless you solitcit "credit applications", if you fail to do this...they cut your pay, regardless of how well you take care of the customers and departments. Worse company I have ever worked for in my 40 years of working! BEWARE...DO NOT WORK HERE!

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Jackperk
Gainesville, US
Dec 19, 2012 10:31 pm EST

I am being abused every single day by the CSM, They are discrimating. The threatend to fire me and refused to listen to me because I am not white. This is at the Gainesville store, GA. The whites stand by the register and make sales while we, the colored ones are forced to do the slave job and nothing is being done. You cannot even open your mouth, they tell you to shut up.

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Amajoy
Jacksonville, US
Aug 20, 2011 5:40 am EDT

Also, they crammed all the departments onto the 1st floor, making it impossible for people in wheelchairs, with walkers, canes, or strollers to shop. Multiple times I have had to physically bring out each item to the customer. I believe that is against some sort of fire regulation, or handicapped provisions.

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Kerrie0234
Kennesaw, US
May 16, 2011 6:46 pm EDT

Has anyone had the problem of having to work in the store after hours with no lights and no heat or air? Also does your store count your sales that you can not make due to the store being closed while you are not open?

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Chicky
Pensacola, US
May 06, 2010 11:25 am EDT

I agree with you %100. There are people that don't keep their departments up and don't clean out fitting rooms that make the most money, because all they look at are your sales numbers and credit apps.

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Belk beware

I have noticed in most belk stores that if you do not look like you have money you will be ignored.

Experience number one, I went to a belk about a week before my wedding, wearing jeans and a t-shirt. I was looking to buy some nice make up so I could look my best for my soon to be husband. The woman at the make-up counter was not only rude to me the whole time, she kept suggesting ugly make-up that made me look like a ***. I just got up and left.

Experience number two at a different belk store, in a different state. I wanted to purchase perfume. I was dressed in a hoodie and jeans, my husband was dressed the same, and I had my daughter being pushed in a stroller with us. After I conversation with the ladies behind the make up counter about my daughter, they pointed me to the woman working in fragrances. I asked her how much the perfume I wanted to purchase was, and she slammed it down on the counter, told me the price, and went off to help another woman, who looked like she had money and was already being helped by another woman.

I'm sorry if I don't dress like I have money every day. Let me assure you I have money, and if the people at this store can not humble themselves to show every potential customer respect then they shouldn't be in service! I have also had many similar experiences with the first belk store mentioned.

These people sicken me!

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Pennaheel
Durham, US
Aug 01, 2012 5:10 pm EDT

This JUST happened to me this evening at Belk in Durham. I was comfortable in a shirt and denim shirt...glad to get out of my professional work clothes. NO ONE would wait on me! I left and spent my money at Nordstrom where the purchasing experience was fun and courteous. I own a business. I tell my employees: never leave money on the table. If a customer is ready to spend, be ready to help them. Belk must be making so much money they can afford to leave money on the table.

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EmployeeFullTime
Monroe, US
Feb 17, 2011 2:42 am EST

I am a Belk employee as well. And not management. I treat all my customers equally, and I couldn't care less what clothes they have on. The only time I show partiality, is to a very nice customer who has treated me with respect. I will always treat them better than a rude customers, and I see plenty of those.

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Roy G. Biv
Guess, US
Apr 09, 2010 10:43 pm EDT

I'm a Belk employee. I'm sorry you were treated that bad. I just wanted to comment because I know the range of what these employees get paid and they are no one to judge what a person can or can't afford. Seriously, some of us make a little better than those at Burger King and I can't imagine why someone on this level should have a case of the snooties. Thats very sad that they might even believe that this job is actually prestigeous. Personally, I like to shop in my ratty jeans and a do-rag just so noone mistakes me for an employee and makes me work on my off day. Besides, it gives Loss Prevention something to do. LOL

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Lou Oody
, US
Feb 04, 2010 10:46 am EST

I too have been treated as if I were a child being scolded by a parent. I have the misfortune to have an issue with a return and was directed to the manager .He was condesending and spoke to me as if I were less than compotent to be able to be without adult supervison . This was not an assistant store manager but the stoe manager at the Burlington.Belk really needs to better train theri managers on how to handle customers be they in the finest dress they own or in a hoodie and jeans...never agin will I be treated that way

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Belk inhuman work conditions

Belk store in north point mall in alpharetta is going out of business and as a result they completely cutt off the air conditiopning in the store for over a month. It became extremely extreneous for the employees to function properly under such inhuman conditions of heat, suffocation and enclosed environment. One employee was so stressed out today that she had to be evacuated to the hospital. Please have a labor inspector dispartched to this store so proper actions are taken asap. Otherwise, many emplyees and customers may collapse due to heat stroke and suffocation.

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majorly upset
Johnson City, US
Apr 29, 2011 3:55 am EDT

In the johnson city store we are talked to like we are the lowest people on the face of the earth. And no one says anything to the floor managers when they do this. The customers give us their names and say if we want to file suit they will be the witness for us. This has happened more than once in front of customers and the floor manager gets loud. I think that Tim Belk should pop in unannounced one day and see how things are ran. All these sisters, cousins, husbands and wives are so close that no one else matters so the rest of us are treated worse than slaves. I think that it is time for a few changes in management because the store manager has his little sweeties who get to do what ever they want.

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Roy G. Biv
Guess, US
Apr 13, 2010 8:57 pm EDT

Same issue in my store as well. We are required to wear our best just so we can mess it up with gallons of sweat, dirty boxes, and crap (yes, real crap) from the dressing room. Customers complain all day that they are about to pass out from the heat and the higher ups don't care. I seriously believe it will take someone dying of a heat stroke and their family suing the company before they will ever change this.

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sohpia rose
Johnson City, US
Apr 06, 2010 2:04 pm EDT

It is just the same at the Belk in in jc tn where I work we had a fan to keep us cool and the customers, but one of the reginals did not like the way it looked so we are not aloud to have a fan now. Customers have sweat pooring of them when they come out of the fitting rooms and ask why it is so hot all the time. I'm sure if the reginals managers had to work on the floor just one day they would make an adjustment on the air conditioning system or at the least let us have a fan.

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SOUTHERN BELLE
Charlotte, US
Dec 23, 2009 10:06 am EST

Well, the Pineville NC is not closing, and we melt on a daily basis. We used to have an HR Mgr, that "cared" (imagine that) and came down a literally "measured the air temp", with a meter. Now, ( since her retirement) the heat is unbearable, causing nausea, and headaches, and down right sweatshop atmosphere. Let alone the mold comng out of the ducts, and the dust. Working here can make you physically sick, and it has!

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Belk management

Management and floor supervisors treat their best employees very poorly. I witnessed four of the best associates being treated with disrespect. I have shopped here for many years these employees names are ann hutchinson, alice tennet, bruce simpson and debbie blythe. These associates have been with the company at least 15 years or longer and deserve to be treated much better than they are. Lori, the shoe dept asm needs to grow up. She will not give debbie credit for the great service, great organization, and the overall wonderful job she does. Its pretty bad when the customers will give her credit and her boss will not. Lisa is also a very poor manager. She needs to give credit where credit is due to alice and ann for their outstanding service in the house dept. And to bruce in mens. These people are very known in hendersonville and are very important people. They are very loved not only by the customers but the families of their fellow employees. Anytime you see debbie all you see around her are smiles. And I believe she is a wonderful person and a very important asset to the company. I believe something should be done about this injustice.

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Wanda Lassiter
Laurinburg, US
Feb 17, 2012 2:16 am EST
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My name is Wanda and I have a complaint

I had my receipt on an item that was bought on Saturday. The clerk would not let me exchange a ring that was only $20.00 and on sale for @13.99. I bought 4 by the way. The one I was trying to exchange stone fell out after wearing it one day. I was told I could take it back to the store I bought it at, which is about 30 minutes away and I couldn't exchange it because I didn't have the box it came in. She said she had no way of looking it up without the box. I Had kept telling her the upc was on the receipt. To make a long story short, she would not let me exchange it. I left furious. I had spent about 400.00 in a Belk store that day (Sat) and today is Thursday (Feb 16) Had I not hard a receipt, I would understand me not getting another ring. I plan my Belk credit card off and I WII NOT spend another penny in Belk. This is not a return policy at all. Thanks... My phone # is [protected] and I am home after 5pm. I also work in retail at a pharmacy

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Belk rude manager

I have been treated rudely by the Sales Manager at the Burlington NC Belk the last 3 times I have been in the store. The first time, I was purchasing several suits for my son's wedding. I could not find all of the sizes I needed at one location. The sales person that was assisting me, Will, was very helpful but needed to ask the Sales Manager, Noah, a question. Noah was very rude to this associate in my presence which personally offended me. After all, I was the one who was trying to make the purchase. The next night, I went back to the store with one of my sons to try on a jacket and make sure we were getting the right size. I could not find the size I needed. Noah, the Sales Manager, was close by, so I asked for assistance. He said everything was out and turned to walk away. I was absolutely astounded that he did not offer to help any further. I asked the sales clerk to call him back over and told him that his response to my request was rude and that he should have tried to help me find the right size. His response was that he thought I had looked through all of the jackets. There must be over 100 on the floor. I told him that it was his job to help. He was not the least bit apologetic or helpfu. Additionally, he was dressed in jeans on both occasions, entirely unsuitable for someone in his position.
Today, I went in again. This time to return a blouse that did not fit. It took a few minutes to find another blouse to complete the return. Mine did not have the ticket on it for the bar code. When the transaction was finished, the sales clerk said, "All that for $8.16." I could not believe my ears. Did she make less money because she had to make a return? Isn't it her job to assist the customer? If I were her manager, she would be picking up her pink slip right not! Of course, Noah was the manager on the floor today, and I knew it would be useless to discuss this with him. After all, she probably learned her rudeness directly from him.
All I can say is that I am through. If I can find the suits I need for the wedding elsewhere, Belk will get every piece of that merchandise back and I will never shop with them again. It is really very sad too. Every sales rep I have encountered in other stores has been exceptionally easy to work with. I don't know why Burlington's staff is so rude, but they are a black spot on the Belk employees everywhere.

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Modern.Southern.Greed
, US
Sep 24, 2011 4:06 am EDT

Yes that is very true, but they would have to pay us better than minimum wage and spend more on payroll to add more positions. As it now, we are cashiers, stockers, merchandisers, and cleaners.

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WILL NOT HONOR SALE PRICE
Lehigh Acres, US
Sep 22, 2011 6:51 pm EDT

MUST BE ALL BELK'S R THAT WAY...THEY COULD HAVE A GREAT BUSINESS IF THEY WOULD CHANGE ATTITUDE AND BE MORE PROFESSIONAL!

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Aconcernednurse
Fort Walton Beach, US
Apr 17, 2011 12:18 am EDT

Horrible manager here in Mary esther florida, rude, unprofessional and it is just plain sad. Dillard's BLOWS this store out of the water. What a shame.

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Roy G. Biv
Guess, US
Apr 13, 2010 9:55 pm EDT

The manager should have at least tried to find the item with the ITEM LOCATER feature at the register that no one seems to care about operating. True, they don't back stock and all merchandise is on the floor but when you're going to great lenths, and spending that much for an occasion, the manager should have at least made an effort. He could have found the size you needed at another store and had it shipped to your home.

As for the lady doing the return. Sometimes the system does give us trouble when we dont have a ticket to scan and if you don't have a receipt the register won't return the item at the price you actually paid. It will give you less (which is unfair in my opinion). Then if the refund is cash or gift card there's a screen of required information to collect from the customer before the computer will allow us to proceed (name, address, phone#, drivers lic#, ect..) It sounds from what you described that she may not have told you her wage but rather made a comment of how much trouble we have to put the customer through just to give them a miniscule amount. It's awkward for us to be put in the position of obtaining all that, just as it is for you to have to give it to us.

Also, if the manager was rude and talking down to the staff in front of customers, just think what these employees must have to endure when you're not in the store. Anywhere else, issues with employees are handled in an office with the door shut, very professional. However, many of us are yelled at, talked down to, written up, jobs threatened, and even cussed at All in front of the customers. It's quite humiliating.

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Marcie
Racine, US
Jul 29, 2009 11:10 am EDT

As a former Belk employee I am sorry. Unfortunately it does not surprise me in the least. First please don't shop there anymore take your money elsewhere. Did you go to the store manager of the store just to atleast get the last say! They treat everyone rude and are a bad company to work for. I was fired about 2 months ago (after 14 years and no bad anything) for not making my instant credit goal. I would definitely call the store manager and complain...they do listen usually and practically give the store away b/c the customer is always right. Good luck.

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2:46 pm EDT
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Belk reprimanding an employee in front of customers

Friday, june 26, 2009, I went shopping to buy an outfit and shoes. While in the shoe department, a nice young man (Charles bowden) waited on me. He's always waited on my daughter and i, he's artistic and has good taste along with being friendly. I showed him my new outfit and he was pulling shoes to show me what would look nice with this outfit. I decided to try on five pairs.In the midst of him helping me, the sales manager by the name of beth, started yelling at him and asking why he didn't get done what she asked him to do an hour before. I got so upset, I kept apologizing to him. Finally, I turned to her and said he is waiting on me! I didn't buy any shoes and told charles I was so sorry. My hands were shaking, I was so upset. If he did something wrong, why didn't beth wait till he was done waiting on me and then take him in the back, away from customers to reprimand him. I went to the ladies department to pay for my clothes and the sales clerk told me she would call the manager. I explained to the manager or assistant what happened and all she said was i'll take care of it, don't call corporate office. After she left other employees indicated this is the treatment they get from management. It's clear to me your managers and assistants need to be trained on how to treat employees with respect to accomplish tasks! What was supposed to be a carefree fun day of shopping at belk's turned into a complete daymare for me.

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Roy G. Biv
Guess, US
Apr 13, 2010 10:36 pm EDT

I've often wondered if those cards actually do any good. Are they even opened and read at all? I know there have been several times customers have sent in positive feedback on those cards and the employees that gave good service we're never told that anyone gave them a complement. We find out from the customers when they return and ask if we got recognition for their comments about us.

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Store manager's wife
Castle Hayne, US
Apr 09, 2010 10:47 am EDT

Great suggestion. My husband has been a retail manager for over 30 years. The store manager's do not like the negative comment cards to go to corporate. The store managers are held responsible for the negaive ratings they get.

I belive that they should send to corporate. How else are they going to know if there is a problem?

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seashell1286
, US
Oct 03, 2009 11:20 pm EDT

Wow. That was awful. Still, not buying the shoes only punishes your helpful shoe's associate who gets paid on how much he sells. It's that pesky "pay for performance" rule (commision-ish). Besides, why punish yourself by not buying shoes that probably looked great with your outfit-since he's artistic in that respect.

Here is what you should have done:

Atfer telling the manager that she was being rude by interupting the services he was providing to you, you should have pulled one of those customer comment cards out and started filling it out about her right in front of her, narating it as you wrote. Then tell her that you would be mailing "this" to corporate offiice. Then ask her for her bose's name, business line, and the best time to reach him/her. Be totally calm about the whole thing. Trust me, the store managers hate negative comment cards that go to corporate, it puts a mark on their record. You'll see results.

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Belk do not shop at belk unless you support the reasons they fire associates! do you want to be strong armed into opening a belk charge!

I am proof that you can be fired from belk for not getting enough instant credits. I worked for the company for 13 years and never was written up for anything! I missed my goal in this wonderful economy by 2 and am now unemployed. I can not believe what a horrible company they are. The other thing is they did a major pay cut and pretty much brought most employees down to minimum wage...
Glad you cut up your card. To those that aren't having trouble now with instant credits unfortunately some of those employees are racially profiling and giving free gifts away knowing the person won't be approved but wants the gift (Cosmetics). People are taking credits applications to the streets to save their jobs! Sad and shame on belk.

As a customer I hope that you will express your concern to the belk brothers who obviously don't care. Almost every member of management in our store smokes... And they are usually outside every 10 mins or so... That is really productive time for your business. I know they are picking and choosing who they fire and I hope ppl start to think twice about getting together and suing them. If you are fired for this make sure you apply for unemployment until you can find something else you will get it. It won't be much but it is something. Also cobra is not bad right now thanks to obama... The company will have to pay 65% of your coverage! Please comment on this and any other belk complaint to keep up in the rankings! Thanks for your time. :-)

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NCPaula
, US
Oct 22, 2017 10:11 am EDT

Tonight at the Belk in Kill Devil Hills, NC my mother and I were at the register waiting for the cashier with her purchases. She asked my elderly mother if she had a Belk credit card. My mother told her that she did, but she wished to make the purchase with the credit card that she was holding.

The clerk continued to ask about her Belk card, and I told her, "She wants to use a different card today." The clerk didn't acknowledge me at all. She convinced my mother to give out her phone number so that she could look up her Belk card. She then turned the pinpad around so that we couldn't see it, teling my mother that her Belk card had been cancelled. Then she said, "Let me try looking it up another way.." and told my mother to key in her SSN twice. I spoke up again, asking if she's trying to sign her up for an additional credit card. She said no.

Finally after a few minutes, the clerk says, "There, I've given you a new card number, and handed her a new card brochure. Then she preceeded to tell my mother that she used her new Belk account for the purchase! I was floored.

Is this how business is run at this location? My mother is 72 years old and not in the best of health. I drove 2 hours just to take her shopping, only to have some "clerk" purposely confuse, lie to, and take advantage of her!

My mother and I had planned to purchase most of our holiday shopping from this location-but I can guarantee that we will NOT being returning again-especially if this cashier is allowed to remain and continue this practice towards the elderly.

The actions of this cashier were unethical to say the absolute least.

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Marla Anton
Atlanta, US
Nov 29, 2013 5:38 pm EST

Not sure how a website can be down on the busiest shopping day of the year. A sign that this dinosaur is not capable of keeping up. I had 4 items on my list which I ordered at Macy's and amazon with no issue. If you can't satisfy the online customer, you might want to step aside, Belk.

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Rene Crotty
,
Oct 08, 2008 10:24 pm EDT

I Have been 2hours trying to find the correct site to pay my bill online.which is impossible to find now i will be hit with a late fee for now i will have to drive 45 miles to my nearest belk to make a payment.think we all need to stay with monthy paper statements

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RosalieK
, US
Feb 02, 2015 6:59 pm EST

I work at the cosmetics counter for Belk, and the stress nearly has me pulling out my hair. The only thing more stressful than Belk's expectations is *the cosmetics company*'s expectations on top of it. We are in a very low traffic store, but are expected to do the same numbers as the much bigger store in a nearby city. My manager told me to offer free cosmetic samples for people that open credit accounts, and said that if I didn't make that goal I could be fired (even though I'm making all my sales goals).

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CE GILLETTE
Lenoir, US
Jun 01, 2010 10:44 am EDT

AM HAVING A HELL OF A TIME TRYING TO FIND THE WEBSITE TO PAY MY BILL!

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Roy G. Biv
Guess, US
Apr 09, 2010 11:05 pm EDT

Where I work there is an employee that tells the customers if they give "the employee" their drivers license, "the employee" give them a discount.Then opens a credit card for them without the customer's knowlege. People have complained after receiving the cards in the mail but management does nothing and this person gets alot of praise for doing something that is dishonest and possibly illegal. Lies, deception and not to mention messing up someone's credit score. How is that customer service? That's customer abuse.

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SOUTHERN BELLE
Charlotte, US
Dec 23, 2009 9:59 am EST

I have worked for over 40 years now, and I can verify that BELK is the worse out of several jobs I have held. Management undermines employees, pressures them without ceasing over the credit card solititation, "lies" continuoulsy with "threats" over things that are against the law ie: if you do not take an hour lunch/dinner it will be deducted anyway! Never a kind word from management, and the push to collateral duties is riduculous considering the pay. I was, at one time, in management with this company many years ago, and IT WAS NOT LIKE THIS. It seems that with the "greedy kids" being at the helm things have radically changed for the worse for anyone employesd with this company. The stress is astronomical. I know of a group in California that sued their company over "stress". Perhaps it is time to ban together and do the same. What would also stop this nonsense is a UNION. Then management would have to show compassion and "fair play" among the workforce. Remember what is driving all this is GREED, pure and simple with no regard for human welfare of the workforce. HR is a joke withint this company as well...they do not know the defination of the position: HUMAN RESOURCE...
they have taken the "HUMAN" out of it. The whole thing is just sad, and I think that everytime you have to solicit a "credit app" you should tell the customer "WHY"...tell them your job is at stake...it's the truth, and perhaps they will begin to see what BELK is really all about.

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perry l tillman
Clinton, US
Oct 01, 2009 12:46 am EDT

yes i have tried to go online but couldn't find the site to make payment.

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B@@
Gainesboro, US
Sep 20, 2009 8:40 pm EDT

You are absolutely right! I go through the exact same thing where I work.We have people that take credit card applications home with them and try to con people outside of work to fill out applications. We even had one lady that signed up a person with Alzheimer's for a credit card. When the persons daughter found out she was livid and I dont blame her.I have suspicion that some of the employees are offering extra discounts or merchandise to customers so that they will apply for a charge card. How else does the same 2 or 3 employees always get huge amounts of applications when the rest of us are begging people to apply and still cant get them?
Our store manager has started making us take back items (for refund) that were not even purchased at a Belk store.We have refunded for items that were a JC Penney brand and even a pair of shoes that were a walmart brand...he says its not our dollar! It will be when the store closes down because of poor business management and we no longer have jobs!
Our store manager also encourages bad customers by giving them gift cards when they curse at the employees and are obviously trying to get something for nothing...even the people that physically hit employees have been rewarded for that behavior with gift cards to make them happy at any cost!
I dont know about the store where you work but where I work if you get say a $2 raise at your review...well the economy has slowed and your sales dropped and you arent getting your credit applications? Next review they take that raise and then some away from you!

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vintage
Buford, US
Jun 28, 2009 8:45 am EDT

I currently work at a belk as well and while i work at a larger store now, i started out at a tiny store where belks was one of the main dept stores. Trying to open a account there was like pulling teeth. At one point my manager told me i could not go to lunch until i had gotten someone to open an account. Ridiculous right?!
Even now at a larger store with the economy being the way it is, ive seen a drop in people wanting to open accounts etc. Yet the belk corporate suits fail to see this and dont adjust the number required to open.
I have actually stopped shopping at other stores (ie. Victorias Secret) that hound you to open a charge account. Being asked repeatedly thru out the transaction even after saying no thank you is such a huge turn off.
Having your job rely on how many credit card accounts you open a week is ridiculous and i want everyone to know what we have to go thru to keep our jobs.

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7:13 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Belk termination

Looking for anyone else who might have been recently terminated or fired from Belk Department stores. Looking to see if we can get some people together to figure out what we can do. Thank You.

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Missy May
, US
May 05, 2010 3:12 pm EDT

Why would you work at a place for 3 years when things were so bad ? I Just do not understand. Sorry for your troubles !

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gabbigoo
Myrtle Beach, US
Aug 15, 2009 12:55 pm EDT

I was terminated from Belk August 13, 2009 after employed 3 years from store# 244 Myrtle Beach (Coastal Grand Mall)due to on going matter I was called names and harrassed since I started; I am originally from New York and the HR manager Donna Blatton is prejudice against northeners and has indicated so at many occassions. I complained numerous times to the EXCEL line and the store mgr and merchandise mgr at the time supported me, but both are gone now. The new store mgr says I should tolerate the abuse from management and this stems down to the co-workers. All these comments made from management set poor examples to co-workers. This store has extremely low moral and the store manager Mr. Hebert, HR manager Donna Blatton, and Crystal Reese should not be managers because they insult the workers because it makes them feel superior. I was let go because of intolerable behavior to me from another co-worker and I stuck up for myself to the co-worker because everyone else is nasty to each other and management does nothing about it; so I told the co-worker to "kiss my ***" (I was not even on time clock; clocked out for lunch); and I was suddenly fired; but when I went to Ms. Blatton for 3 years about people making fun of me they never fired one person. Also this Crystal Reese who a ASM is the worst supervisor and she is the most evil human being and has no respect for people; I donot how they support or how they become ASM's. Why do they let anybody become managers in this company, it definitely does'nt require people skills or professionalism.

Belk Customer Reviews Overview

Belk is a popular online retailer that offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, and more. The website has received a significant number of positive reviews from customers, highlighting its excellent customer service, high-quality products, and user-friendly website.

Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.

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Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.

Belk In-depth Review

Website Design and User Experience: The Belk website boasts a sleek and modern design that is both visually appealing and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categorization of products. The search function is highly efficient, delivering accurate results in no time. Overall, the website design and user experience are top-notch, making it a pleasure to shop at Belk.

Product Range and Variety: Belk offers an extensive range of products across various categories, catering to the diverse needs and preferences of shoppers. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, ensuring that customers have plenty of options to choose from. Belk truly excels in providing a wide product range and variety.

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Customer Service and Support: Belk prides itself on delivering exceptional customer service and support. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. The customer support team can be reached via phone, email, or live chat, ensuring prompt and efficient assistance. Belk's commitment to customer satisfaction is evident in their outstanding customer service and support.

Shipping and Delivery: Belk offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. The website provides clear information on shipping options, including estimated delivery times and costs. Belk also offers free shipping on qualifying orders, further enhancing the shopping experience. With reliable shipping and prompt delivery, Belk ensures customer satisfaction.

Return Policy and Refunds: Belk has a flexible and customer-friendly return policy. They offer hassle-free returns within a specified timeframe, allowing customers to return or exchange products without any difficulty. Refunds are processed promptly, ensuring a smooth and seamless experience for customers. Belk's transparent and customer-centric return policy is commendable.

Quality of Products: Belk is known for offering high-quality products that meet or exceed customer expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. Belk partners with reputable brands, ensuring that customers receive products of exceptional quality. The commitment to quality is evident in every aspect of Belk's product offerings.

Customer Reviews and Ratings: Belk encourages customers to leave reviews and ratings for products, providing valuable insights for potential buyers. The website prominently displays customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Belk values customer feedback and uses it to continuously improve their products and services.

Loyalty Programs and Rewards: Belk offers a loyalty program that rewards customers for their continued patronage. Members of the program enjoy exclusive benefits, such as early access to sales, birthday rewards, and special discounts. The loyalty program enhances the overall shopping experience at Belk, providing additional incentives for customers to choose Belk over competitors.

Social Media Presence and Engagement: Belk maintains a strong social media presence, actively engaging with customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and customer testimonials, fostering a sense of community and interaction. Belk's social media engagement enhances the overall shopping experience, allowing customers to stay connected and informed.

Overall Shopping Experience: Shopping at Belk is a delightful experience from start to finish. The website design and user experience are exceptional, making it easy to find and purchase products. The wide range of products, competitive pricing, and generous discounts ensure that customers get great value for their money. The outstanding customer service, reliable shipping, and customer-friendly return policy further enhance the overall shopping experience. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a standout choice for shoppers.

Comparison with Competitors: Belk stands out from its competitors in several aspects. The website design and user experience are superior, providing a seamless and enjoyable shopping experience. The wide product range and variety, along with competitive pricing and generous discounts, give Belk an edge over its competitors. The exceptional customer service, reliable shipping, and customer-friendly return policy further differentiate Belk from its rivals. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a top choice among shoppers.

Accessibility and Mobile-Friendliness: Belk ensures accessibility and mobile-friendliness with a responsive website design. The website is optimized for various devices, allowing customers to shop conveniently on their smartphones, tablets, or desktops. The text and images are appropriately sized and formatted, ensuring a seamless browsing experience for all users. Belk's commitment to accessibility and mobile-friendliness is commendable.

Security and Privacy Measures: Belk prioritizes the security and privacy of its customers. The website employs robust security measures to protect sensitive information, such as encryption technology and secure payment gateways. Belk also has a comprehensive privacy policy in place, outlining how customer data is collected, used, and protected. Customers can shop with confidence, knowing that their personal information is secure with Belk.

Company History and Reputation: Belk has a rich history and a strong reputation in the retail industry. With over 130 years of experience, Belk has established itself as a trusted and reliable brand. The company's commitment to quality, customer satisfaction, and community engagement has earned them a loyal customer base. Belk's long-standing history and positive reputation contribute to its appeal as a reputable retailer.

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Phone numbers

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Website

www.belk.com

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