Belhasa Drviving Center / Worst customer support
I registered myself with BDC (Belhasa Driving center) in January this yr and I’ve been asked for a waiting period of 3 month. After three month I’d to visit several times to BDC office and request the BDC staff to start my classes and somehow my class started in May even I’d to choose the odd time for the training classes, I’d requested for morning 9 O’clock class at the time of registration but I’d been said that I’d have to be given the classes according to belhasa schedule and classes on my choice cannot be given and it may take another 2 month. Somehow with the understanding of the instructor I managed. They don’t entertain any phone calls and this is not possible to visit the office everytime for silly things. This is the worst system. There is no value for others.
I got myself registered in KARAMA branch and my registration number and after my first road test the center got transferred to NAD AL-HAMER. After 25 – 27 days I’ve been given classes again. And this time I’ve asked to pay for 8 classes but after the eight classes I didn’t get test schedule and been asked to take two more classes and later on two more. I completed 12 classes but still no road test information. I’ve been asked by Sheereen (lady in Karama office) to stop my classes. I stopped my classes but visited the karama office everyday for my road test.
Finally I got road test on 5th Aug. But unfortunately I couldn’t clear the test. Same day I visited karama branch and requested them to transfer my file to AL-WASAL as NAD Al-HAMER is far and next day they gave me the new registration number of AL WASEL branch. but on 18th Aug I received a message that I’ve road test in NAD AL-HAMER. I got surprised and visited karama office for the confirmation and explained to them, I’ve been asked to attend the road test.
When I was in NAD AL-HAMER I’ve received the call to clear my account and I’ve been asked to pay a huge amount.
1. After my 12 classes they delayed to get road test date, (branch has to manage a road test but they failed instead asked to visit the HO to get the schedule) so I’ve been asked to pay for 6 more classes that I didn’t attend (I’d been asked to stop my classes)= AED 360/- and I'd to pay for their fault
2. They didn’t stop m file in system so the payment for another 12 classes+road test= AED 790.00. I had to pay just for their mistake. I'd been confirmed that my file has been transfered and I visited the new branch twice for my classes. what the procedure they have to follow how can a student know about.
I met the customer care in NAD AL-HAMER and after the discussion she suggested that since it’s in my account so I’ll have to pay and continue here only. This is ridiculous. How anyone can be compelled to pay for others mistake. Finally I’d to pay a huge amount for nothing. I don’t know what level of management it is. It was their mistake that they didn’t stop the file in system and I’ve been penalized. I’d been said after giving the new registration number of AL WASAL to go to AL WASAL after 3-4 days. Specially in karama office the customer service is extremely bad and the behavior is unacceptable. For any services whether it’s to start a class or to get some information, we have to beg. We people are paying for the service but need to beg for the same.
With the interference of the customer care my classes started again and I attended two sessions and again I received a call from the branch that I need to bring my file from NAD AL-HAMER to karama branch to continue my classes. How its possible to bring my own file from HO to branch and branch to HO. We are the working professional and somehow manages our time to get classes. This is such worst customer service I've ever seen in my life. Please please if some is planning to take classes from BDC, think again and again and change you mind.
I really feel ###ed with the service and attitude of the customer service. Since morning I keep calling the customer service but no answer. I've kept on hold for 45 mints and than disconnected the call.