SUBMIT A COMPLAINT / Very poor service

United Kingdom
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What a terrible company to deal with!! I bought a mattress from this store Beds and I was supposed to get it within 48 hours. When my order did not arrive I decided to contact them and ask if everything was ok. Their rep told me that there was nothing to worry about and said that deliver guy was already on his way. I waited patiently but no one showed up. For about a week they ignored all my messages and calls and when they finally replied they said that there was an issue with my order and they cancelled it. They promised me a refund, but I did not receive it yet! I hope I'll get my money back, otherwise I'll go to their office and deal with them in person, and I will also report them to the police and hire a lawyer! Very poor service!

Jan 18, 2017

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