Boeing Employee's Credit Union [BECU]
reviews and complaints

Overall, BECU has been excellent for many years. However, I have a recent complaint about the changes made to their Business Banking. The new technology is not good, and it seems like nobody is paying attention to the issues. As a small business owner, this has been a very unpleasant experience. For personal banking, I would definitely recommend BECU, as long as they don't make any changes to their online platform. BECU was so great that I decided to consolidate all my banking with them and even transferred my business accounts. I have been a member for thirty years and have always received outstanding service.

I have been a customer of BECU for a long time and I used to be very satisfied with their services. However, recently I have noticed some irregularities that are concerning. Not long ago, I paid off my line of credit and shortly after, I received an email stating that the payment was past due. They never sent me a statement confirming that they received the payment automatically.

After I paid off the balance of my credit card, which I saw on my online account activity, I noticed that there was another balance showing with a different amount. I went to the branch to inquire about it and they told me that it sometimes takes time for the credit card company to clear it up. Now, the amount I paid off is showing as the last balance, but the additional amount that was added (LEDs) is the one showing and it says the next payment is on 8/1/2020. This is surprising to me because I know that I paid off the credit card. How many times do I have to visit the branch for this issue? When I was at the branch, I wanted to close the card because it raised concerns, just like the line of credit, but they asked me to give it some time.

I have been a member with BECU for 10 years, and I have always had a great experience with them compared to other banks that I have used. They are very forgiving when it comes to late fees, and I love that they don't charge fees for everything you do. Love that I can get a replacement debit card printed on the spot for free. Also, it's nice to make interest on your funds like you should. They are also quick to detect fraud, and make reasonable accommodations. Their costumer service is very friendly as well. Although I have loved BECU for many years, I have one major complaint that has been driving me absolutely mad recently. I have been receiving late deposits for my work checks! I just got a job that will be my career, and I get paid on specific dates of the month. It seems as though BECU cannot get it together on days when I should get paid early, because my payday is on a holiday or a Sunday. They will hold my deposit over an extra day. For example, should be paid Saturday, because my check lands on a Sunday, and getting paid Monday (not even at midnight.) This is extremely frustrating, because sometimes I have to wait 16 days for my next check. Meanwhile, everyone else at my work will be paid a day early, as it is standard practice to get paid early when this occurs. This is becoming a deal breaker for me unfortunately. I have been paid early only a few times, and I'm just sick of getting paid late for obvious reasons. The inconsistency is annoying as well, because I cannot predict when my paycheck will arrive. Although its my only drawback, it's becoming a big enough problem to be looking at alternative banking options.

As someone who values personalized service and financial security, I can confidently say that BECU is a standout choice for your banking needs. Reading through the reviews, it's clear that BECU goes above and beyond to ensure their members feel valued and secure. Customers appreciate the low fees, extensive branch network, and the proactive approach to fraud prevention. The high level of customer service, quick issue resolution, and extra security measures truly set BECU apart. While there might be occasional technical glitches like website compatibility issues, the overall experience with BECU seems to be positive and reliable. If you're looking for a financial partner that prioritizes your well-being and provides excellent service, BECU could be the perfect fit for you.

I asked for a transfer of $9500 from my First Tech Choice Mastercard to my BECU Cash *** card, taking advantage of BECU's promotion of 0% interest for 12 months. The amount was charged to my BECU *** card right away, but as of today, 2/27/2023, no payment has been made to First Tech. BECU claims they sent a paper check on 2/10, but First Tech has no record of it. It seems like both banks are manipulating the system to earn more credit card interest. I find it strange that BECU sends a paper check instead of doing an electronic transaction. Both banks say they have no control over this. However, when I make a transaction with either of their credit cards anywhere in the US, the charge appears on my account within 24 hours. Yet, they can't even transfer money to each other within 10 days, even though they participate in what is called shared-banking. I can use my debit cards interchangeably with their ATMs.

I have to call Becu occasionally, and they play the most repetitive song on repeat. It consists of the same four notes for several minutes. It seems like they want us to hang up or drive us crazy.

This credit union has significantly gotten worse over the last decade. As a member of 25 years its simply become dislocated and outsourced to the point of being an average impersonal bank. The telebanking wait times are often 15 minutes and the smart phone APP is often behind by days as to correct balances and payments.

Online payment processing is extremely slow. Recently, it took a total of 13 days for a check to reach its intended recipient. BECU, the financial institution involved, suggested that the delay was due to the postal service taking 9 days to deliver the letter. However, this explanation seems unlikely considering that similar delays have occurred multiple times. On their website (https://www.becu.org/everyday-banking/payments-for-any-situation), BECU makes a bold claim: "Once you enter your payee information, you can be confident that we will deliver. As long as you enter your payee information at least 3 business days before the bill's due date, we guarantee that the payment will be made on time." Unfortunately, in the app, there is no option to select a "deliver by" date that is less than 7 days in advance.

I sent a $75.00 payment for my credit card to BECU through my bank's bill pay service. It was supposed to be received by BECU on 11/20/2020. BECU received and processed the check on 11/23/2020, but the $75.00 was not credited to my account. In December 2020, I received a letter from BECU stating that my account was overdue and I had been charged a late fee. I called BECU's customer service line on 12/30/2020 and spoke with Kim. I explained the situation to Kim, gave her the check number from my bank, and informed her that the payment was deducted from my bank account on 11/24/2020. Kim reversed the late fee and assured me that they would locate the missing payment and credit it to my account. I didn't receive any further communication, so I assumed the issue was resolved. However, in January 2021, I received another letter from BECU stating that my account was still overdue and I had been charged another late fee. I called BECU's customer service line on 01/15/2021 and spoke with a supervisor named Melissa. Melissa informed me that they hadn't found my payment and transferred me to Mandy in Member Services. Mandy also confirmed that they hadn't located my payment and suggested that it may have been lost in the mail. I explained to her that a processed payment couldn't be lost in the mail and insisted that she reverse the late fee, which she eventually did. I then contacted my bank (***) and requested a copy of the processed check to provide to BECU. On 02/15/2021, I mailed a detailed letter and a copy of the processed check (which showed "BECU Seattle" had deposited the check on 11/23/2020) to BECU. After not receiving any response or seeing the $75.00 credited to my credit card statement, I called BECU on 03/26/2021 and spoke with a man named Tony. I was put on hold multiple times for about 45 minutes, and eventually Tony informed me that they had received my letter, but it was still waiting to be processed. Tony mentioned that he was speaking with someone in the Deposit Payment Processing Group and eventually informed me that they had located my payment. He explained that my $75.00 payment had been accidentally credited to someone else's account who had the same name as my husband. Tony assured me that the payment would be credited to my account within the next 3 to 5 business days, specifically by April 1st. However, as of 4/10/2021, I checked my BECU online banking account and my $75.00 payment still hasn't been credited to my credit card account.

the automated system they BECU put in is horrible... I am a b e c u member I'm supposed to be community on credit union they don't listen to us... the new automated system they put in is horrible it redirects you it doesn't give you the right information and it's the worst I have ever seen... at least the old one did get you through eventually this new upgrade is terrible to the system and I believe it should be taken out right away... and one more thing all the other credit unions and banks are paying 2 days early so retirees could have access to the money but no not BECU they will not do it they earn an interest on our money.. again they are way out of line with their setup we're the ones that are supposedly own the credit union yet they take us through so much hardship again I do not recommend BECU for nothing I have no disrespect for them I just don't care how it's run they need new management

I have a credit card with them. My statement came out on the 5th of July and reported to the Credit Bureaus at that time. I paid it off on the 6th. About a week later my credit report did not show the zero balance. I opened a dispute. On the 17th it came back as denied because someone at BECU said the account still has the full balance. I called in today and they confirmed that payment was received on the 6th and no one can explain why that information wasn't communicated correctly on the 17th. I am aware that I have other ways to get this updated and accurate but I should not have to jump through hoops. They should report accurately when asked. The representative waited on the line for several minutes after I told her I was done with the call. She then asked if I wanted to end the call. I informed her that I would like her to end it so that I can be prompted for the surgery. She sounded angry and surprised but ended the call. When asked if I wanted to give a survey I pushed the number that was promoted. Nothing happened and I was asked the same question again. I pushed the number again and the line went dead. I have had issues with this bank in the past, but never to this extent. The customer service is appalling and the underhanded way in which they avoid surveys is rediculous. I will be closing all my accounts with them after I finalize the sale of my home.

I have a property tax exemption and wanted to know my new payment. This was several months after King County approved my discount. I called BECU to find out what my new payment would be long after BECU would have received notice from King County> The phone representative couldn't tell me so he put me in this forbearance plan instead with little explanation. When the forbearance ended BECU sent me a bill for over 18,000$ and calculated my mortgage payment at 2640$ far above my real payment which would have been just over 1800$ that is one of my problems with BECU they keep changing my mortgage payment without explanation, so I don't know what it really is? I am now faced with losing my house because of BECU. I didn't want to be placed in forbearance I just wanted to know my corrected payment with my property tax exemption now it is a big mess and I face losing my house because of games/misinformation from BECU. I have CANCER and live on Social security. I could work an easy part-time job as a physician but none ever answers back to applications. I am screwed and looking at becoming homeless!

I’ve tried to assume the loan for my current residence that I’ve been living in and paying the mortgage since going through divorce for the past year and a half.From Day one, working with Darlene Adams, who just refused to give any explanation at all of how the process works or why I was denied, to Linda Steele who blatantly stated that their department was understaffed And no one cares if or when they get back to people because they aren’t paying overtime anymore since Covid was dying down, my opinion could been totally different if just one of them had clearly communicated some parameters or expectations. I paid $45,000.00 towards my principal, re- amortized the loan with orders from a Judge for my ex husband to comply and applied again And I was still denied. My mortgage payment currently is 2463.40 at 3.875% for 16 years 9 mo left.

I’ve applied for a new loan, also through BECU, and have been approved. The payment of the new loan I was approved for is 2382.00 at 6% interest for 30 years. A whole 81.40 difference.

Can you explain how someone can be disqualified for a whole 81$? Couldn’t I of just put down more money towards my mortgage to reduce the payment more? Any amount of communication would have been so appreciative from Cenlar but it just never happens. All attempts at communication from ANY other BECU staff is just that “I don’t work in that department so I do not know.” How about, can I talk to someone who does know the answer ?

I had a 1:30pm appointment on 3/14/2023 Lacey, Washington Branch. I got to the Branch at 1:25pm check in at the little booth there. The monitor asked me for my phone number and I check in and was confirmed. People come in and out the Branch waited and waited 2pm. I know it is crowded however I will wait a few more minutes then I noticed people were coming in way after me. So, without making a scene I called the BECU 800 number waited 6 minutes and then spoke to a John he asked questions. I told him the situation and let him know I had been waiting in the Branch for over 45 minutes now and I do not know what is going on. John then asked me told I held on for about 10 minutes and then the phone was disconnected. I then was waiting for the a time I could go up to someone that could help me however, they were busy and I was frustrated. I called the 800 number back, I got a different person. it was a woman this time. However, she attempted to help me and I asked her can't you call the Branch and see what is going on. They said was late. I said that is a lie I was not late I there 5 minutes early. Doesn't the monitor tell you what time people check in anyways? I am a Black woman and very noticeable they saw me setting there and standing up also, and no one ever came up to me and asked me did I need any help. I was so emotional at this time I could not even go back in there. I had to reschedule.

I have had a vehicle loan through BECU since 2019. I have paid over half of my vehicle's loan off. In November I lost my job due to no fault of my own. I had made my October payment (although late because I dont get paid until the 10th and no customer service agent ever would fully assist me in changing my due date even though I asked multiple times) But I was told there is a 10 day grace period as well. I missed my November and December payment due to the chaos of losing my job and it being the holidays. I made a payment on January 11th where I also informed the call agent that I had lost my job and was told he could not help me with any assistance until I paid the minimum payment to which I complied and then he told me that he was putting in a refferall and based on my research online I should have been eligible for financial assistance or loan forgiveness due to my situation. However on February 6th at 2:30pm (LESS THAN 30 DAYS from the last time I made a payment and while still in the grace period for the February payment due date) my car is repossessed from my drive way. I called BECU and offered to pay all of the past due payment to stop the repo however they said their hands were tied and my account was locked. I cannot find any literature online that states the length of time between payments before you are considered in default of your loan. However I communicated with the bank about my situation AND I made a payment within the 10 day grace period of my January due date and yet my car was taken prior to the 10 day grace period of the following month. I believe my car was taken illegally. I was also informed that a manager would call me within an hour of my car being taken however I received no such phone call. I was unable to pick my son up from his bus which is a mile and a half from my house and my 12 year old had to navigate his way home on a busy road and was abandoned because BECU took my car even though I MADE A PAYMENT less than 30 days prior to them taking it! and i wasnt even late yet for the February payment!

I purchased a car on Jan 2021. I chose to go with BECU for my financing believing that since I had financed with them in the past, it would be a good experience. A few days later I was threatened with letters to withdraw my financing unless I go back to the dealership and be subjected to further screening. Being an immigrant this makes you feel like you are a criminal.I wondered, couldn't BECU just check their records for my previous healthy loan experience with them. A manager did call and apologized for this inconvenience.

On August the car developed major mechanical problems. I took the car to the dealership and was hit with a repair estimate almost equivalent to my outstanding loan. I called the bank to see if they could work with me on some kind of cushion as I fix the car, all I got was e resounding NO. I diligently continued making the payments and had the car on full cover.I did not want to default on my payments. After about two months, I was informed that the car repair was going to take longer. I decided to put the car on comprehensive storage, since it wasn't being driven and was just at the shop.

BECU sent me a letter that my coverage doesn't meet their requirements.i called, explained again my situation.They said they would send me a waiver from to fill. I filled the waiver form and mailed a physical one and sent an email copy. The email came back as a failed delivery. I did not get any response on my waiver request. The next letter I received, was one threatening me that if I failed to meet their requirements, they would purchase(an expensive) policy for me. I called my insurance, updated the policy and went to the bank before that last warning expired.The agent who helped me, sympathized with my situation and helped me file a complaint.

On Nov 10th a customer relations person called me and informed me that apparently a response letter to my waiver was sent. She also informed me that I should fill out a new form together with a letter from the dealership and resend. On Nov 15th while still working on resending the form and getting one from the dealership, my account is hit with a forced insurance fee. I called my insurance and upgraded to a 1000 deductible. I then went to the bank to update and have the fee removed. I was first met with an awkward reception. I waited for a couple of minutes before being called in when there was no one ahead of me and most of the reps were empty. The lady who was helping me, just threw it on my face on how the car is theirs and that they decide what to do with it. She also said she doesn't think they can remove the entire fees since I didn't have full coverage for sometime. I politely inform her that they shouldn't punish me for inter department communication on their end. I narrate to her the story above which clearly justifies that the people helping me or those that I spoke to, did not forward that information in a timely manner to their asset protection department, or, they just don't care and only want to make extra money.

Why did I file this dispute you may ask, well BECU serves so many immigrants and people of color. Some of these people don't even speak fluent English and are on a learning curve of the processes and culture here in the US. A bank should at least be courteous and supportive when working with this demographic. Luckily I have another brand new car courtesy of my long term relationship with Chase Bank while working on sorting this horrible experience with BECU. I have had 7 car loans in the past 6 years and I have never ever had an issue with the other banks except this one time with BECU. Honestly, I would never want any customer to be treated this way! Just because you can't pay cash or because of an unforeseeable incident occurs to you. Thank you for reading this far!

I was treated like a criminal by BECU tech support employee "Aaron" for trying to access my own funds. The tone of his inquiry and nature of his personal questions in to my spending and who I happen to know personally were entirely inappropriate. I do not know if "Aaron" was the employees actual name as he refused any additional info (while continuing to push personal questions about who I am friends with), but in either case it is clear that the tech support employees need to receive additional training. Customers should not be made to feel like fraudsters for trying to access their money. Additionally lines of inquiry into the personal life and friendships of customers is entirely unacceptable. Who I am friends with is none of BECU's business.

I had a credit card with Boeing for several years. The limit on this card is 14k, I used it for a while and then stopped at about 6800k balance. In December of last year, after moving, I decided to use it again for remodels. I didn't have the card, so I asked for them to send another one. I don't know if they sent two or what, but within a short amount of time, I saw two cards simultaneously going up; I called and they said, oh well, maybe we sent you a replacement (meaning credit card would be the same but not the magic 3 digit code on the back. after a while, they combined the cards into one account I think, as there was only one card. I called again and asked. What is going on here. I am seeing two cards, and they total 23000 dollars. Where did that come from? They said... oh no.. thats your credit and your home loan. But, then a month passed and the totals wouldnt add up. Now, I'm somewhere in the middle of all of it, as I have one BECU credit card that is 7500, and a credit card at 16000. They say,... oh no... that 7000 dollar card is where you stopped the first card and added the new one. It will always list out separately when you change card numbers. Okay... so I order a new card and ask them kindly to verify charges, and show me a list of itemized transactions because they arent on bank statement. They say they are sending it but don't. The new card arrives and does it list out separatedly or accrue to that first account? YEP... you guessed it. It's accrued to that first account. So, now I owe them a total of 22000 dollars on a credit card that was only 14k limit. And, do you know how much the insterest in on 21000 of credit card debt, despite the fact that I only have 14k in credit with them?

IT's a lot and my account moves nowhere despite that I pay them 400 dollars a month. This really sucks. I think it might have had something to do with a balance transfer, and I also think that I'm paying the card balance that got transferred to the original lender as well.

One time I called card services and the guy seemed to figure it out. He said.. Oh, I see, and then I had a balance of 7000 and 5500 for a total of 12400. But, it only stayed like that in the account for a while. then it was back up to 23000. It's a predatory practice and I want every single charge to mat5h up with all my receipts, but they don't. It's not a fun game. And I wish they would review the account from start to finish.

I had called the call center on April 15th around 12.30pm. All the security checks were done. I wanted to withdraw funds.

The only option given was pay $25 and get wire transfer after 3 days. I wasn’t given option of getting check at my address. Banks should provide clear service and shouldn’t hide information or refuse customers purposely. I was misguided. Have this account since 2016. It’s cheating to try to get charges from customer for misinformation.

I opened up an account end of January 2022, a business account. It is now April 5th and I still can NOT transfer money to my personal BECU account. I have called 5 times now. I have filled out all the forms to transfer with the help of the call center. However, still not able to transfer. It is SO UNBELIEVABLE that it is now months later. I have A LOT of money in your credit union. It apparently doesn't matter. I can not get any help. I will be moving my money.

I am extremely upset over the handling of my home loan. In November 2019 I had an escrow deficit and more was supposed to be taken out of my checking account as the total payment had increased to accommodate it. Apparently, your software is supposed to automatically adjust the monthly drafting, but it did not. This set in motion numerous letters from BECU to me about a deficit. I repeatedly called to fix it but it never was fixed. To be certain the payment was made (and this is in February) I went online to https://onlinebanking.becu.org/BECUBankingWeb/Accounts/Summary.aspx?_ga=2.236916673.1186529726.1588307544-287582155.1585458866
I clicked on Mortgages/ Home loan and was taken to https://becu.loanadministration.com/Welcome and clicked on the link to making a mortgage payment. That's when things got complicated not once but TWICE.
Two mortgage payments instead of one were taken from my account and when I contacted BECU the employees were unable to see one of the deductions because it was on a page operated by Cenlar, their mortgage broker. The page has BECU on it. After spending the afternoon online, the employees were not able to help me. It was Cenlar's page and Cenlar's problem. So I was left without resolution. The same thing happened in February. Even their tech services person could not help.
Customers are not told they are being taken from the BECU site to the Cenlar site where if something goes wrong there is no way for BECU people to intervene and no one at CEnlar to help.
This is more than a bit inconvenient. I had no way, to cancel the second payment, even though it was made within the allowable time frame. BECU employees could not cancel it nor could they even see where the $1500 was posted. The same thing happened in February.
This is unacceptable. The man I spoke with in tech services told me my complaint - at my insistence - could be accelerated but that no one was likely to call me back. I understand that COVID has resulted in a huge work load, however, this was a problem back in February and it never got fixed.
If a web page has a BECU logo on it and is linked to the BECU home page, it better be a BECU-linked and supported page so employees can explain to customers where their money went and what can be done to fix the issue. This didn't happen in February and now it has happened again. So based on these months of lackadaisical efforts, I am accelerating this to the Washington State Attorney General and Federal Reserve for investigation. You cannot have a web page purporting to be your company's which in reality belongs to another - one that is not supported.
And in my case, I am on the losing end at a time when money is scarce.

My name is Ophelia Vaughn-Phelan, niece to Clyde Bobby Smith, and first cousin to D.J. Smith-Brooks. Mrs. DJ Smith-Brooks was a member of Boeing Employee Credit Union, she expired December 8, 2018. Mrs. Smith-Brooks contracted Boeing Employee Credit Union to maintain a Trust she set up.
Sometime in 2018, Mrs. Smith-Brooks set up a "Power of Attorney" for her father (Clyde B. Smith) adding me (Ophelia Vaughn-Phelan) along with her over Mr. Smith (my uncle).
During this time, she was explaining all the things would happen if something should happen to her, at this time I did not know she had stage four cancer. She very adamant explaining to me that an attorney would be getting in touch with me, I had some more duties I had to do pertaining to her funeral. I should ask for the contract she signed so I would know what all was needed of me to continue taking care of her father and my uncle (Clyde Smith).
Attorney Chad Horner of CURRAN LAW FIRM, 555 West Smith Street; P.O. Box 140; Kent, WA 98035-0140; T 253 852 2345; F 253 852 2030. I have all my emails from Attorney Horner asking about the contract. Attorney Horner gave me the name of the Trust after I continuously asked about the contract. During this time the Trust paid a sum of my cousin's trust and the organization sent me a thank you note. No one want to discuss this transaction because in the papers from this attorney nothing was supposed to be done with the funds until all real property sale of both residents, but one Mrs. Brooks donated to Seattle Public School System, resident on Yeslerway in Seattle, Wa.3020. The other resident is in Kent, Washington. They had a sale @ Yeslerway in Seattle, Washington, and I asked for the amount they had acquired from the sale. They were going to get that to me never got it.
I got referred to the Trust Estate (BECU) Boeing Employment Credit Union and spoke with Ms. Linda Davenport, she explained she was in charge of this particular department and she would handle the case until she finds someone to take over. Mr. Carell Taylor answered a called I had made to Ms Davenport and he explained he would be helping me out and he gave me his number and all his contact.
All this is summarized up because it much more; I have emails so I will get it right. I am only trying to uphold my promise to my cousin (DJ Smith-Brooks).
I understand the Credit Union is receiving interest/dividends on the funds but give her father his proper and not treat him like this is a hardship on them to do what was written to do. All I want is the contract/documents on what is to be done by her (DJ Smith-Brooks) wishes.

Even though my auto loan was past due I called with a promise to pay. Which evidently you guys ingnored and decided to go over to my husbands business account without permission! I might add and take funds out! It's less then a week till Christmas and have taken gifts from our children cuz of this! So my husband is closing his bussiness account and taking his business elsewhere! Cuz nobody was willing to work with us over less then a five day period about my auto loan that I would of gotten paid by then and paid! And has nothing to do with my husbands bussiness account! We will never do bussiness with BECU again and will encourage everyone I know to do the same!
My friend has a pod cast and will be telling all of his followers of this I'm incedent! You people have no clue about customer service!

Hello, back in April I filed a fraud claim due to money being taken out of my account under a false charge from out of state. I went into a BECU branch and talked to one of your bankers. I was told that the money was taken out and signed by someone in this state, the fraud was submitted and accepted with the money returned to my account. Now 4 months later I am being told that these charges were not fake and actually a charge that I made. That they were posted as a different company than went through as another company. Now I have to pay back the money that you guys approved. So now, I am very frustrated that one minute you are accepting the fraud case and returning money that was obviously taken by someone I never authorized to take it to supposedly now me being a liar and I did authorize the transaction even though it posted as someone else. Please help me understand this situation because Eric Baluca was unable to.
Thank you.
Rachel (Ray-Chel) Randall

9/1/2015
'Members First' in an non-profit environment, that feels all too similar to the bigger banks who love taking advantage of your naivety.

I had the pleasure of devoting my time to a career that I felt was going to take care of my future. As human beings, we are susceptible to making mistakes. In a field that is overloaded with information, requires impeccable attention and asks for an unbreakable spirit. This company would be better off creating robots that can do it's heartless bidding. They're definitely on the fast track to getting there, with their highly advanced ATMs, but it's truly disheartening to know that their motto of 'Members First' is really 'Business First'. The fine print and little details vaguely explained to you, will eventually be your turning point. At which point it will already be too late to correct or find a solution that will appease their endless expectations. They won't even fire you in person, they'll put you on speaker phone with one of their HR lemmings and justify your exit as beneficial for both parties. That way they can start fresh and sucker in another person that will potentially fall to the same issues they are not willing to address. You'd think that a company that markets the idea of people not being perfect, that they would hold that same mentality to those that serve them blindly. Unfortunately they could care less. Just got married, found out I was going to have a kid, was on the right track to landing a new position and then...the rug came out. I admit, I made mistakes but I had trust in my management that they were helping me to improve and be better, but I didn't get that. Just the routine lectures and paper contracts, so they could say 'they told me so'. It didn't matter that I helped define a team, built rapport with my community, pressed myself to learn other processes to help my branch or gave my all to represent their unrealistic expectations. No, to them it doesn't matter, they want perfection, no excuses. They don't care about your personal life and why should they, all corporate settings like this ask you to leave your personal life at the door. Don't get me wrong, I wasn't freely coming to work a mess, but life happened along the way and I did my best to never let my co-workers, members or boss see it. The unfortunate matter is that they encourage coaching sessions that allow you to talk about these kind of issues (if need be), just don't get too comfy with them. They'll most likely use this information against you, as a character flaw.

It's not healthy to harbor resentment, but in these circumstances I don't feel this company really gave me the benefit of the doubt. Especially since nothing wrong happened because of my mistakes. BECU is no different than BofA or all those other money lovers. It's about business and how they can pad their bonuses. Whether this gets read or not, I just wanted to take this moment to get the exit interview I never received. If you are considering working here, please think twice. Aspire toward your dreams because this place will muddle them and ask you to be a different person that you may not like.

Call it bitter, but I feel wronged.

Hi my name is Traci A. Gregory. I opened a checking account on feb 28th, 2017. I went into the branch on 6th ave in Tacoma WA to pick up my debt card in person instead of having it mailed. I had my card stolen 2 days later so I called after hours to cancel the card. The following business day I went back to the same branch to get a replacement card. They said my form of id was not a valid form. It was the same ID I used at the same branch to open the account. I had all my paypal funds and 1100 dollars transferred to that account. My rent was due on the 1st I now have a 50 dollar late charge and may be evicted. My intentions if evicted are to take this matter to civil court. I am asking what your intentions are to resolve it please. I offered my fingerprints from Tacom Police Department. The manager at that location is very rude and should not be working with the public. I also plan to contact the local news. I just want to pay my rent. mt phone has been shut off as well. my email address is [protected]@gmail.com my ssn is [protected] and dob is 1/29/1979 mothers maiden name honaker. thank you, Traci A Gregory.

I've been in Customer service for over 20 years- I worked for CEB in California for 7 years. Verizon Wireless for 9 years and 4years with BECU- I've been dedicated to customer service for may years and more importantly I've been dedicated to the company I work for. Today I was fired from BECU. Someone called about a credit card that she had applied for 2 weeks ago and was upset that she didn't know her credit would be pulled when she applied for that credit card. After doing my best to explain that when you apply for a credit card, you give consent to have your credit pulled. I explained it several times as nice as I could be. She was still very upset and asked to talk to a manager. I placed her on hold and when I went to transfer the call the call was lost- I wont go into any other details, but I DIDNT hang up on her. This person called back and complained and because she was upset about a process and thinks I hung up on her, my life is now changed . The credit application was processed 2 weeks before she talked to me but I'm out of a job because she was upset because of what she thought. I just want to say that customer service is a very hard job. We get disrespected, cursed out, hung up on, berated all day long, but we smile and apologize for the company and have to take the abuse. Remember when you call and 800# for customer service, the person on that phone call is a person, with a family, with bills, with responsibilities, with feelings and not the "reason" your upset. Don't be so quick to judge the person taking the call and take your frustrations of a situation out on them. Its horrible that management didn't look back over or care about the fact that I have NEVER had any warnings for ANY behavior issues, no write up's, no customer issues, no attendance issues, no customer complaints, NOTHING, but because someone complained that I hung up and BECU has a "no tolerance" policy on hanging up on people, I was fired. This person has gone on with her life and her new BECU visa and I'm out of a job with no income trying to support a family. Your words are powerful, even when your wrong.

Hi, I have my car financed with BECU for two years. Since I financed it with them, I have been having constantly problems. BECU tried to get late fee from me three times already and placed insurance on my car without my consent. It is amzing how this bank has costumers, they try to take money from you by making your payments late. It is interesting where my payments are when they are taken from bank account. I have spend hours away from work to deal with it. Every time BECU is sorry because I did not let them mislead me and take addtional $25. Now they saw that I am not going to pay them late fees, and how about a forced insurance on my car becaus I told them my car was in the shop. Very good way to take money from me. That is why, my car is for sale, so I do not have to deal with someone who tries to reap me off. The interest they take is not enogh, so BECU makes monkey out of people to take more and more money. Poor bank, I should probably feel sorry for them:(((((.