Beck's Furniture
reviews and complaints

I bought a recliner. The back leaned to the right from day 1. We called, they sent a tech out( wouldn't replace chair). He said they needed to order a part. That took 2 months. He came out, replaced the part( was not on the back). The problem was not fixed. We again called, scheduled a tech for weeks out, the tech had a family emergency last minute, rescheduled for weeks out again and last minute( actually 3 hours after window) He had another family emergency. I called customer service and left message for the manager to call me. It took over a week for the manager to call. He again only offered to schedule a tech out. Said that is all he has to offer. I am so angry. The chair was defective when it arrived!

I feel like you don't take care of your handicap people I feel like I was kind of took in vantage of this is my second chair buying from you and it's not working for me but I was told that I can't return it even in one or two days I'm trying to adjust to it but it's got nothing that I requested and when I tried ordering them they told me it would be in August and this was like a month ago but on the website it says when you order it you can get it in 3 to 10 days so because I needed something right then My first year I got on 55th St. and I was treated really well they're my second one I got in Rancho Cordova and I was not happy with the service but I didn't have any options

I have experienced a bad cusyomer service when deliver the bed to my home becks dont want to dismantle my old bed just only four screw because the Beck bad policy. I was expecting the good customer service until my furniture arrive home but not satisfied their service. I reccomend to the customer to get the written agreement make sure they know fully responsible to the end. Please do not go Becks furniture because tge bad customer service.

We have purchased a queen bed on 8/11/19 from Florin road becks furniture total cost $3271.24 after deposited $333.57. We have Waited two month for delivery to our home until 10/16/19 expecting a best customer service including dismantle 4 screw from my old bed and place the new bed to designated area. The delivery guys declined my request to dismantle the bed because becks policy prohibited us to do so. We are not completely dissatisfied with the service provided by Becks to my family. I have waited the delivery for two months but the guys didn't want to do the simple task of dismantling the old frame and unscrew the bolts and this is not appreciated. We came to Beck's with the idea that good service would be given, and were expecting the same with delivery, sadly we were mistaken. I will take this matter very seriously and advice my lawyer regarding about the mistreatment. When I purchased these items $333.57 was deposited and minus $79 for the queen bed frame. The balance of $256.57 should be refunded immediately. Thanks, Leulseged Tamrat
8454 Amaryllis court
Elk grove, CA 95624

BUYER BEWARE! The absolute worst experience and place to buy furniture. Bought our furniture over 4 months ago and dint recirve until september 24th. They deliverers dropped off the furniture and promptly left without examining furniture. In 30 min I found a tear in one cushion and another cushion deflated as though it had been sat on for 2 years. Attempted to contact there customer service several times! When I did get ahold of them they had me send pictures with promise of replacing and then nothing. No follow up. So I would call again only to go to voicemail several more times (with no return call), before reaching someone, again. AND again I would send pictures to both a phone and an email, with no follow up. In addition, in less then a month the seam of the loveseat we bought started to unravel. We hardly ever sit on it, and definitely not enough or roughly enough to get the seam to undo in under a month. ALL OF THIS HAPPENED FROM 9/24 TO 10/24. Since that time I have left several voicemails with threat to call the BBB and not one individual has called or emailed.

have purchased a bed on 8/11/19 from Florin road becks furniture total cost $3271.24 after deposited $333.57.
We have Waited two month for delivery to our home until 10/16/19 expecting a best customer service including dismantle 4 screw from my old bed and place the new bed to designated area.
The delivery guys declined my request to dismantle the bed because becks policy prohibited us to do so.
We are not completely dissatisfied with the service provided by Becks to my family. I have waited the delivery for two months but the guys didn't want to do the simple task of dismantling the old frame and unscrew the bolts and this is not appreciated. We came to Beck's with the idea that good service would be given, and were expecting the same with delivery, sadly we were mistaken. I will take this matter very seriously and advice my lawyer. When I purchased these items $333.57 was deposited and minus $79 for the queen bed frame. The balance of $256.57 should be refunded immediately.

You have treated me unfair and unacceptable customer approach comparing to others customers came to shop your store.
Sincerely,
Leulseged Tamrat
Amsale Hailu

Hello,

In 11/12/2009 I too purchased over $500 worth of items from Beck's with the promise of $500 in "free" groceries. This was advertised in the weekly advertising we receive here in Citrus Heights, CA.

I was never informed verbally or in writing ("see store for details") of all the extra steps and hurdles I'd have to jump in order to get this $500. I had to:
1. Register online (that was the one thing they did tell me)
2. Mail in a confirmation containing a check for $9.95, (which I was told would be refunded the first month) a copy of my drivers license, and a filled out form.
3. Send in my receipts monthly but a certain date with certain restrictions (like you can't have two receipts from one store on the same day) – original receipts only with the coupons I printed from their website.
4. Spend not just $25 in groceries every month (for 20 months) to be reimbursed $25, but $100 - at least $75 in groceries and the remaining $25 could be "other".
5. Note that if you goof up two times on adhering to all their terms and conditions (and there’s plenty more but I don't want to make this a novel) they'll drop you from the program and you don't get any more rebate checks.

2/22/2010
Since I hadn't received any payments after sending in receipts I did some research. The website of the company that ran the rebate program for Beck's is www.ClaimYourVisaCards.com. When I went to the website to check on the status, I got the message "Please be advised that My Free Travel will be unable to honor any rebates redeemed on or after December 1, 2009. etc". I tried to call the company and their phone is disconnected at [protected]. If you check them out on BBB, they are out of business and their rating is now an "F" from all the complaints they have been receiving.

So I called Beck's in Folsom where I purchased the furniture from because they made the promise to me, not this third company, they still owe me the groceries they promised. I was told that, yes the company that was handling the rebates for them is out of business and that they will be refunding the $9.95 fee and offering everyone 20% off a future purchase! I told them this wasn’t acceptable and that I wanted to file a complaint and was given the following email address: [protected]@becksfurniture.com.

Other websites with complaints that I found:
• http://www.insiderpages.com/b/3710896124
• http://www.sacbee.com/2009/07/04/1999008/free-gas-grocery-promotion-spurs.html - Apparently they were having problems back in March, so why they offered this in November and December when they were already in the news about it before is just plain stupid.

SO, WHAT CAN WE DO ABOUT IT?
1. Call news 10 to let them know you also are having problems. I already called them and they are interested in running a story on Becks. www.news10.net/
2. Complain to the Becks and let them know that their proposed solution is unacceptable: [protected]@becksfurniture.com.
3. Leave complaints about Becks so others are aware of their fraudulent practices: http://local.yahoo.com/info-21766760-beck-s-furniture-rancho-cordova;_ylt=AtOLrenf55sWkZndWsYobISHNcIF;_ylv=3?csz=Citrus+Heights%2C+CA+95610 is a good place - it's Yahoo! Local where people usually go to look up businesses.
4. Leave a complaint with the Better Business Bureau at www.bbb.org.

Regards,
S. Johnson,
Citrus Heights CA

In Feb of 2009 I purchased a Mattress & Box spring from Beck's Furniture in Rancho Cordova, CA while they were running a "Spend over $1000.00 and recieve $500.00 in Free Groceries" promotion. I paid in full at the time of purchase and enrolled in the promotional program, fulfilled all of their Entry Requirements and began sending in my grocery receipts in accordance with the guidelines of the program. Neraly 5 month's went by and I had not recieved a single reimbursement based on what I submitted. When I notified Beck's of this I was told that the company they contracted with had filed for bankruptcy and they were now contracting with another company to fulfill their commited obligation. I once again enrolled with their new contractor, fulfilling all of the Entry Requirements and was told my account was opened (I had to submit 2 times due to their Clerical Error which cost me another $15.00 to send it Registered Mail). I again began to submit my grocery receipts for reimbursement and stillhave yet to recieve any correspondence from either company. When I contacted Beck's to inquire once again I was told I would be contacted by Customer Service but I cannot get anyone to return my calls. I cannot be the only person whom entered into this agreement with this company and frankly their attention to this matter borders on FRAUDULENT.

I would like to file complaints about their complete disregard and fraudulent activity and plan on seeking legal action against them to rectify the situation. William C. Venlos [protected]