BeBe
reviews and complaints

I've been a Bebe member since 2004 and today I experienced the worst online serve since I joined.

I placed 2 separate orders on Nov 19th 2017. I spent hours browsing the site and selecting items, only to find out the next day both my orders were cancelled. The 1st Bebe representative I talked to was very helpful. She informed me that my orders were cancelled because the order amount was too high (above $500) and therefore couldn't be sent to an address other than my billing address. I told her was not in a position to receive the order at my billing address. She then suggested to help me split the orders into 5 smaller orders, all under $500 to enable shipment to an address other than my billing address. After over an hour of placing the new orders over the phone, we found out these too were cancelled. She suggested I consult with my bank, which I did.

After my bank informed me they had no problem honoring the transactions, I called Bebe back. The next representative I talked to informed me that I could only have any order made sent to my billing address. And when I asked her why that was the case, she had no satisfactory explanation. She kept telling me that that's what the system said, from their billing department. Then I asked to talk to someone in the billing department. After a lengthy back and forth, she finally forwarded my call to a supervisor named Anya.

Anya immediately informed me that to prevent fraudulent activity, I could only have my order sent to my billing address. When I pressed on why, she said it was Bebe's new policy. I told her that it didn't sound right, because on the Bebe website they still have an option to ship to an address other than the billing address. At this point we were both getting quite agitated. I told her that I had been a Bebe customer for years and I had had orders sent to other addresses other than my billing address on numerous occasions. She suggested I was lying by telling me according to the system this was my first online transaction and it was suspect for being fraudulent. I was livid.

I told her numerous times that I wanted to file a formal complaint and how to go about it. She just kept on insisting that this was a potential fraudulent transaction etc. finally I got her to give me an email address I could send my complaint to.

Needless to say, I will NOT be shopping at Bebe ever again.

Faridah Mawanda

I have read all the reviews about you on this website and must say I am not the only one who suffered from absolutely same actions.
Just like many others I ordered clothes, received it and after trying it just once I returned those that didn't fit me. The shipping was at my expense, took several weeks to get an answer from you stating that the item is used by me and that's why it's not refundable. I was like whaaaat? Yes, I put it on, but like I said I did it just once, or how would I understand the dress was too small for me to wear it? What would you suggest? To keep it and give my money to you as a present? No way.
Refund my money, BEBE!

On 3/25/17, was in Northpark, Dallas Texas. Was checking out, mgr Aubrey said my merch credit deactivated, she called corporate c.s., stated would replace immediately. I asked why they did that, response was, after a year they do that. Well, I was dealing with my mom's passing, shopping wasn't on important list! Called multiple people at different levels, got 3 different stories where my card is. TODAY 4/19/17, now told used at closed store, Stonebriar, of which several employees caught stealing...also, know Randall mgr fired Northpark stealing merch credits, should have been jailed. Then mgr at Dallas Galleria, Amber, fired, stealing clothes, ahoes, bags, jewelry. ...I was in that store, saw another employee buy clothes with stolen cards, sales girl turned around returned for Bebe merch credit! !
Now, they can't tell me I bought fringe booties, cuz, I can't wear heels...lol! SOMEBODY IS LYING/STEALING FRAUDULENT USE OF MY $153 14, as a long time top rated customer with more than 8 yrs of loyalty, never but once get my Bday rewards, not getting rewards for spending as mysterious disappeared. ...NEVER EVER GET THE REPLACEMENT. ...STILL HAVE ALL RECEIPTS WITH TRANSACTION DATES, #, AMOUNTS...
NO WONDER ALL STORES ARE CLOSING, FRAUDULENT ABUSE, FILED DISPUTES...
AGAIN, MANNY MASHOUF, CEO doesn't care or have a clue...
KARMA. ...

Bought their 'Ottoman and Mesh' dress online. Opened the package, but did not try on because it obviously was too small. Packed it back up, tags intact and in the same new condition it arrived in, and shipped it back.

Got an email from them stating that the dress had "scent and stains". That is completely ridiculous --I didn't even try the thing on!

This is a huge red flag to me that perhaps this company wants to discourage even legitimate returns. Solution: I'm not going to buy from them in the future.

I have ordered a dress from www.bebe.com website and paid some extra for 2 day delivery. Mt order did not arrive and I contacted Bebe customer service to ask what was going on. They said they had some difficulties with the delivery and asked me to wait. I did not want to wait any longer and asked them to cancel my order. They agreed and later I received a cancellation confirmation and was promised a refund.
Time passed but there was no sign of my money and when I tried to contact Bebe they ignored me. About two weeks later my order arrived.
I have nothing else to say. These guys are the worst.

I purchased a coat online they said there were 4 available I paid $209 the next day I got an email stating my order was canceled so I then called my card the money was gone but no product I have been going back & forth between Bebe and Rushcard still nothing this happened 8/30/16 it is now 9/9/16 I think the government should do something about outsourcing these companies take advantage of Americans because we can't get to them meaning we can not just go to the office and demand proper customer service they are getting away with way to MUCH‼️

I ordered 3 handbags..Same purse in three colors his website was very nice.. sent a message to him to confirm what i wanted . He confirmed the order. It took over 45 days to recieve my order wrong items very poor quality..i contacted i offer... they just said said try to work with vendor... he did not respond ...the vendor also said they took pay pal.. allways use paypal they protect u.. it came time to pay they said they did not take pay pal i should have known better... offer does not support pay pal as most of the vendors are scammers!

Bebe return process is a total nightmare! Wanted to return two items because the ones I received were too small. So I contacted customer service and they said that I had only 21 days to return and since there was only 5 days left they were not able to refund me. They said that I can go to a local Bebe store and return there. Please, remember that I purchased online.
So I did as they said and found a local store. I went there and said that online rep told me to come. They said that they did not accept back any purchases which were made online. I reminded them that it was their rep who told me to do so. Store employee was so rude and nasty. She raised her voice at me and said that she doesn't know anything about that and asked me leave the store.
I came back home and contacted Bebe again and spoke to another rep, who said that it was obvious that local stores do not accept online orders back. But the previous rep said the exact opposite thing! Are you kidding me? These guys gave me nothing but headache! Never again!

Made an order and purchased some clothing from Bebe company. When I received my order I immediately contacted Bebe customer service and said that I wanted to get a refund. I decided to return everything because things were too small and did not fit. They said that they cannot accept the return because everything I bought was on final sale. I went to their website and found no information about any sales.
They said that there was a sale but they needed to update their site info. I insisted and was very pushy and in the end they finally agreed to refund my money. So I sent everything back and was supposed to get a refund but no.
Later these guys from Bebe told me that my refund was rejected and that they're sending everything back to me. Cheaters!
By the way, never got my stuff back. Terrible!

Ordered one item which was on sale and it arrived damaged! I immediately contacted Bebe support and asked for a refund and they said that they can't give me one since the item I bought was on final sale.
Then they gave me a run around and in the end said that they can offer me a discount on my next order. They did not allow me to return and I was stuck with a defective item which I could not even wear!
I refused and did not accept their discount offer and told that I will never order from them again! Terrible company!

Ordered an item from www.bebe.com and it arrived damaged! I immediately emailed their customer service and said that I want to return the damaged one and get a refund. They said that their policy does not allow them to do refunds and offered me a discount on my next order! I said that I don't need their discounts and that I want only my money back. They said that it was their final decision and that there was nothing they could do. I'll never order anything from them again!

I love Be be stores. I have ordered online a couple of times with no problems. I have long time been a club bebe member.

This time, I ordered 2 dresses. They took the money out of my checking account, then emailed me saying that my information did not match and they cancelled the order. I called 2nd time, same thing happened. I gave them one more chance, again happened.

I have to wait 3 to 5 business days for the money to be refunded.

I will never again shop online with this company and the way I feel now, I doubt I will in one of their stores. Extremely disappointed.

On 4/24/15 there were two people working. The manager and another young lady. The young lady was more than helpful but the manager was rude and had a major attitude. She refused to use a coupon or even suggest offers that were available. She put my clothes back on the rack before I made my purchase and I had to ask for the clothes from the other associate because they disappeared. She even saw me trying on the outfit, so she knew who they belonged to and never bothered asking or checking before she proceeded to put them away while I was standing right next to them taking out my wallet. She was so rude that after I made the purchase I came right back in and returned the items. I would only buy from Bebe online, if that. I may not at all. She left such a bad taste in my mouth for Bebe.

i had gone in a 2b bebe store in a mall called stonewood in paramount. i took two blouses to the register lady andshe charged me for them, but then i told her in that same moment as she was charging them that if she could cancel one of them because i forgot i didnt have as much money as i thought i had. then she looked at me funny and took both blouses and put them on a different counter as if she was angry, and i was standing there like what are you doing? i only said one, and i had told her that i only said one and she said that i didnt, that i said both of them. and im like noo! why would i waste my time and yours like that? and she didnt say anything and made like a pissed off face then she put the blouse in the bag angrily almost roughly and almost threw me the money in my hands and i reaally wanted to say something like excuse me i dont need your attitude but i decided to leave it be...therfor my complaint is that the customer services in bebe stores should be more professional and not rude! because i always shop in bebe stores and this is the first time ive had to complain about them.

I was given a $50 Bebe gift card for Valentine's Day 2012. I used the card to make a purchase in early March. I received the item and it was nothing like the photographs or the description so I returned it. It's now mid-August and I still have not received a replacement gift card. I've called numerous times over the past several months and I keep getting the runaround. According to their customer service representatives, my replacement was lost via UPS and an investigation had to be opened to look into the shipment in order to verify that the card was not delivered. Unfortunately, I've been told this the past 3 times I've called (in the span of 2 months). Every time I've been told that someone will be getting in touch with me about the status of my replacement card, yet no one has ever called. The only thing I get is an automated e-mail with a survey attached (THE NERVE!). Also, the last time I called (08/09/2012) I was hung up on 5 times! Every time I called back, I had to give them my name, e-mail address, home address, transaction I.D., etc. I am fuming mad and will NEVER patron their store or order online from them again. The worst customer service I've ever experienced as a consumer.

Purchased what I thought was a new dress. When I returned home, I found the dress had a hole in it and it had been worn. I called the Wellington Mall Store and explained. I also stated I was leaving for a week and wanted to know my options. They assured me I could return the item within 21 days. I attempted to return the item and was quite honestly treated horribly. She accused me of wearing the dress and told me an exchange was my only option. I purchased the last dress and an exchange was not possible. She threw the dress in the bag and told me she refused to process a return. I called the corporate office on 2 different occasions thereafter asking to speak to a Regional Manager. To date, no return calls have been made. This is not the only time I've purchased items that either are torn or break (especially the cheap jewelry) I do not recommend this store as their main concern is their bottom line dollar, not the customer.

Having worked at Bebe (and having run away from there in 2 weeks), I know that their return policy is pretty much to avoid returns at all costs. I took the risk anyway and placed 2 separate orders on their website. One order was for 2 dresses - when I took them back to the store, the store manager took 1 back, and refused to refund or exchange the other. She claimed it was a final sale even though that was not stated anywhere on their listing or my receipt.

The 2nd order was for 1 dress that I sent back to bebe.com. Didn't even try the dress on and knew I didn't want it as soon as I saw it. I've now been waiting for 6 weeks for a refund and they keep giving me the run around. TERRIBLE experience and will not shop here ever again.

I was a frequent customer at Bebe in Chinook Centre, until one day when I was shopping at Bebe and they had advertised for "Buy one get one half off". I went to make my purchase and the sales associate/manager told me the sale had ended yesterday. After I showed her the sign that was posted on the store window, she still refused to honor me the discount even though there was NO expiry date on the sign. This just goes to show that Bebe = false advertising and that they mislead their customers.

Bebe does not honor thier own return policy. If you make a purchase with a coupon, you can not exchange that item for a different size unless you pay full price for the exchanged item. They have also shipped damaged items.