Beauty.com, Inc.
reviews and complaints

Advertised coupon ("For a limited time only, get $15 off any $75 Beauty.com order - code RMN15OFF") doesn't work. Verified that all items should be eligible. Customer service will tell users to login first, then apply the coupon, but that doesn't work. Tried multiple browsers, clearing cache - even starting a new account. Reviewing their Facebook page, it's not an isolated incident.

Placed an order that included a free gift with purchase. $10 order cost $5.99 shipping but with the free item, I felt it was worth it. Received my order-no free gift. I called customer service. I guess they ran out. Wish I would have known that or I would never have placed my order. This is what they are counting on. Taking advantage of people. Now to return my original $10 item, I have to pay a $4.99 return fee. A what? YES, satisfaction is guaranteed but you pay for it. Their mistake for not making it known during the time I placed the order that the free item was not available. Costly mistake on my part. They did give me a $5 credit for a future order :) NOT GOING TO HAPPEN.

Placed an order last week. Got an email after that saying that some items were on backorder, but didn't specify which ones. Then got an email saying that my order was canceled, and listed the items that were canceled. I don't know if they were all canceled, or if only the backordered items were canceled. I had a couple freebies (gifts with purchase) in my order. Part of my order was a bday present, so now I have to go to an actual store tomorrow and purchase the same items. I sent an email to customer service asking a few questions, and got an automated reply back, with some canned answers that "might" answer my questions. They did not. So I replied to the email. Their customer service is the worst. I have no idea why my large order was canceled, and haven't gotten my questions answered in two days.

they charged me 79.95 for something i did not order and i want my money back in my acc

Hello, Cranky12. My name is Amanda and I'm supervisor with Beauty.com's customer care. I'm sorry to hear that you've had a negative experience while shopping with us and we would welcome the opportunity to discuss this with you further. Please feel free to reach out to us at fbhelp@beauty.com for further assistance.

I just got my order and found that one of the gifts with purchase is missing. I call, they say they're out. So sorry, too bad. This type of thing seems to happen A LOT on Beauty.com.

Hi there! I'm Dean, and I am a supervisor with Beauty.com Customer Care. We're sorry about the cancellation of your free gift with purchase and for the inconveniences you experienced in having to return your purchase. If you happen to still require assistance, or would like a member of our support team to reach out to you to discuss this matter in further detail, please send an e-mail to fbhelp@beauty.com with your account and order information. We'd welcome an opportunity to explain and try and make it right! Again, please accept our apologies.

Hi there! My name is Dean; I am a supervisor with Beauty.com Customer Care. We're sorry about the inconvenience and confusion caused by our notification that a portion of your order was cancelled. If you still require assistance, or would like a member of our support team to reach out to you regarding this matter, please send an e-mail to fbhelp@beauty.com with your account and order information. We'd welcome an opportunity to explain and try and make it right.

This kind of thing happens on Beauty.com all the time. I've never seen a company that seems to have so much trouble filling orders.

I've had nothing but problems with Beauty.com for years. They have great GWP's but your odds of getting your whole order is very poor. They advertise 3 free samples with every order but can't seem to keep samples in stock. They're out again right now. They cancel orders days later with nothing but a form cancellation. If they run out of a GWP, you just don't get it. No substitution, no explanation. This company has issues.