Beats By Dre — power beat 2 wireless headphones

Hi,

I purchased the powerbeats 2 wireless work out headphones this year through an authorized store, based in dubai - oskar dubai. I am based in dar es salaam, and bought this through a local shop which deals with selling your products. Barely months into use, the headphones stopped charging, and I returned them to the store here, who sent this to dubai, but they returned it back mentioning that water had entered the headphones, causing the damage! But if I have specifically bought these headphones, which is supposed to be sweat resistant, then it is a manufacturing defect! I have been refused a new set of headphones because of this reason, despite having a 1 year warranty.. Not expected at all from a reputed company such as beats!

The least I would expect is a replacement of my headphones, or a compete refund...

My contact details are as follows :

Name - bharat swarup
Mobile number - +255 [protected]
Mail id - [protected]@gmail.com
Physical address - ramada resort dar, plot 170-171, jangwani beach, africana, dar es salaam, tanzania

The name of the store based in dubai is oskar phones - +[protected] address: opposite hyatt regency hotel, al khaleej road, deira - dubai - united arab emirates

The part number of the headphones is mhbe2zm/a
Serial number - fl4rh0ylg774
Model number - bo516

• Updated by Bharat Swarup · Nov 15, 2017

  Hi,
  
  i purchased the powerbeats 2 wireless work out headphones this year through an authorized store, based in Dubai - Oskar Dubai. i am based in Dar es Salaam, and bought this through a local shop which deals with selling your products . barely months into use, the headphones stopped charging, and i returned them to the store here, who sent this to Dubai, but they returned it back mentioning that water had entered the headphones, causing the damage! but if i have specifically bought these headphones, which is supposed to be sweat resistant, then it is a manufacturing defect! i have been refused a new set of headphones because of this reason, despite having a 1 year warranty.. not expected at all from a reputed company such as Beats!
  
  the least i would expect is a replacement of my headphones, or a compete refund...
  
  my contact details are as follows :
  
  name - bharat swarup
  mobile number - +255 [protected]
  mail id - [protected]@gmail.com
  physical address - Ramada Resort Dar, Plot 170-171, Jangwani Beach, Africana, Dar es Salaam, Tanzania
  
  the name of the store based in Dubai is Oskar phones - +[protected] Address: Opposite Hyatt Regency Hotel, Al Khaleej Road, Deira - Dubai - United Arab Emirates
  
  the part number of the headphones is MHBE2ZM/A
  Serial number - FL4RH0YLG774
  Model number - BO516