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1.5 86 Reviews

Bealls Complaints Summary

10 Resolved
75 Unresolved
Our verdict: With Bealls's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bealls reviews & complaints 86

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9:19 pm EDT

Bealls bizrate survey

Bealls has contracted with Bizrate to administer surveys to online customers after checkout. I completed a purchased July 14, 2017 and was prompted to complete a survey for a chance to win. The popup window clearly stated "complete survey for a chance to win $100." I completed the survey but was never offered to enter anything, nor was there any indication that I had been entered to win anything. I was, however, directed to choose $100 worth of "free" magazines that were not free!

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1:06 pm EDT

Bealls salesperson rudeness

I went in to return few items and had my receipt. First off all the cashier was rude from the beginning. Using her hand to suggested what she want you to to. No greeting nor. How may I help you?. I step up and said I have return because I change my mind. She intercom on the speaker and said Code 1. So she proceed to returned the first items and litterraly threw the pant across the counter behind her. Take a huff in her breath and roll her eyes. I asked her " Are you having a bad day? She said no why. Next thing I know she answered the phone intercom another employee and waived her hand for me to sign the return receipt. Signed and hand back to her and she waived jer hand at me again like Im a child. Well that was it for me. Where is your manager you are juat rude and I have not done anything to you. The mananger came up and told her my complaint and sha said I will pulled up the videos and see what happwn. Wjat a joke..? So really you dobt belived me. Anyways I will not be going back there to shop in a long time

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Liz19
, US
Dec 02, 2019 10:39 am EST
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Why did call code 1 on you?

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Aaliyah Longoria
, US
Apr 03, 2019 2:16 am EDT

I would like to cancel my account assure on my bealls credit card

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4:38 pm EST
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Bealls payment on bill

I went in today to pay my bill and I gave both of the bills to the lady behind the counter I told her pay the minimum balance the minimum amount. one of them was $27 and the other was around $40 the first one she said was $47 and I thought that was the $40 minimum Bill she had so I said yes the next one she picks up she says 800 I said no that's wrong I looked at the bill she had in her hand and it was the the $40 one I looked at the bill that I just paid the $47 and that was the $27 minimum payment I did not have enough to pay $40 on both luckily I had enough but I looked at my bank account and it left me with $5 left I was only supposed to pay 27 and 41 not 47 and 41 they could not do anything about it because I paid with my debit card I would have to pay with cash in order to get my money back. I am just very upset because I go in there every month and make a payment and you would think that lady behind the counter would know what area to look at on the bill for the customer.

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7:18 am EST
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Bealls manager complaint

You can't find anything anymore...I've noticed a new manager...one of the things that really bothered me was the way he talks down to his employees as if they are children... I go to look for my size and they are all put together in disarray...short in the jeans...bathing suits is a tangled mess...this store used to be organized and clean now it is disgusting! This is not a pleasant place to shop anymore...

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11:26 am EST

Bealls rude service

I was in your store yesterday I asked the lady to hold these items for me I have been told you have 5 days I went in the next day to get my items they already put them back thankfully I was still able to find the items when I told them manager about it she just rolled her eyes at me and said oh I'll yell at her I said that's not the point I was told they will hold my items and they did it my son's not supposed to see these items but now he is and he knows what he's getting for his Christmas present the ladies behind the counter did not care about the situation they all basically just laughed it off it was very rude and had me in tears I will never be coming back again and I will let everyone know how I had my experience today

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8:22 pm EDT

Bealls employee rudeness

I was in the bealls outlet on atlantic blvd in neptune beach, florida, on thursday evening, november 3, 2016. I told the salesperson that one of the store's associate had said she could call another bealls outlet to check and see if they an additional item I wanted to purchase. She proceeded to ring my purchase and then I remembered I had forgot to give her my $5.00 loyalty reward. She was really upset about cancelling out the transaction and then when she took my reward receipt she stated it wouldn't work because it had already been used; which didn't make any sense! She couldn't find the number for the other bealls outlet to check on the merchandise the other associate had asked her to do and she was grumbling about that as well! Finally told her to just forget it; I would go by the store myself and check. It was really strange because the reward worked at the bealls outlet on beach blvd in jacksonville, florida.

Purchase at the neptune beach bealls outlet was 38.46, auth# 1218, invoice #6662, on 11/03/2016 at 18:53: 23

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8:35 pm EDT

Bealls employee rudeness

I was in the Douglas Bealls Outlet store about a month ago, in the dressing room with my 13 yr old daughter. I had pushed the buggy into the dressing room, which I have done many times before without ever a complaint. All of a sudden, there was a loud bang on the door and the employee said, YOU CANNOT HAVE THE BUGGY IN THE DRESSING ROOM!, so I said, well give me a minute to clean it out and Ill push it out. I've always taken the buggy in, because my purse is heavy( i have a carriers permit) and my shoulder is bad, so its easier to just push the cart in and try on the clothes and leave my purse in the cart. I went in one time in that store and sat my purse down on the bench and looked and had sat it down in pee and had to get the clerk. Anyway this was a young lady ive never seen in there before and she stood like a bulldog outside the door waiting on the buggy. When I opened up the door there was 4 people staring at us, so I ask her what was the deal with the buggy, because I had always taken it in and there is no sign saying you cant, except at the restrooms. She said very loudly, "Because you could steal something out of the buggy and put it in your purse!) I said well all I have is what she is trying on, so if I were gonna be a thief(and God knows Im not, nor will I ever be) I could just as easily put in in my purse with or without the buggy since all the clothes she is trying on is in the dressing room with me and my purse. I had over a hundred dollars worth of merchandise I was going to buy, and I had my daughter put every piece of it back. I have shopped this store at least once a week ever since its been opened and have always been treated with the most respect. Never have I been so embarassed. Its been a month and I dont have plans of returning as long as that employee is there. She is in the wrong business. I've owned and operated a Salon for 27 years and believe you me we would not have clients if we treated them that way. I left so mad that day until I didnt get her name, but she was a stout white girl with dark curly hair. I so wished I had gotten her name. I told her that day."my gosh girl, I have spent a fortune in this store over the years, but I certainly dont have to spend my money here. There are plenty of other stores that will appreciate the business. She said, "oh well". If anyone should ever be fired, it should be her, because if she treats all the customers like that, she will put a hurting on that particular store.

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boo2you
gainesville, US
Jun 03, 2022 6:12 pm EDT

Wow!? All those posts got nothing to do with my problems,lol..I never been in any stores where there is employees never rude or I didn't care.Anyway,My problem is getting my bealls credit store card pay,but it was very complicated over the phone and online account?! It's better to go Bealls store to pay your payment and knowing it paided..Online easy to pay is not my fun of day and nobody carried checkbook or known their routing number for all thiefs or hackers get a hold of it...It was my fault that I did not read those little tiny prints on the paper that if you verify your mobile phone or text message proably going to hound you will everything..So all the Bealls stores need to change it where you can pay it by debit card or credit card...I will never put my banking routing on nothing that going to destroy my credit score..

Wine Is Good
Wine Is Good
, US
Jul 05, 2016 9:00 pm EDT

Just because you have always gotten away with it does not mean you are supposed to do it. Nowhere I have ever shopped at would let you take a cart full of clothes into the dressing room.

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1:31 pm EDT
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Bealls horrible store appearance

I wanted to express what I see as a customer shopping in one of your stores. I live in center, tx but often drive 30min one way in order to shop at a cleaner more organized store. I understand that you will have some things out of sorts but this store is always a mess with clothes and trash on floor.

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10:40 am EDT

Bealls they haven't warned me that the order was unavailable

I will never again buy from the website www.beallsflorida.com. I ordered some clothes from them, but the seller provided the information that the order would be send within 2 days. After a week I went to the website and checked the status. But it hasn’t been sent at all. When I started to argue with the seller, he told me that they simply didn’t have such items, when I placed the order. So, why they haven’t warned me about it before.

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Cheryl Tunno
, US
Dec 16, 2017 7:29 am EST
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I called Bealls yesterday concerning an online order that was a week late. The call was a nightmare. The saleslady with whom I spoke said she couldn't help me but she would be happy to transfer me to someone who could. The person she transferred me to was a representative of the bank who issues the credit cards. She couldn't help me so she said she would be happy to transfer me to someone who could (of course every time you are transferred you have to listen to all the recorded information, make choices and give the same information over and over again. This time I was transferred back to the bank ---this lady apologized then transferred me to a promotional line that tried to offer me discounted products--unbelievable----! After this fiasco, I decided to discontinue my credit card. I tried to see the number on the back of my card and it is unreadable because the numbers on the card are impressed on the information. I called the store in FL and asked for the number. The salesperson said she is not privy to that information so she got her personal credit card out and voila----the same deal----she couldn't read hers either. This is called CUSTOMER SERVICE. So, like you, I will never buy from Bealls again. I have an item to return and can't wait to see what kind of ordeal this will turn out to be.

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Victoria Mount
, US
Oct 02, 2017 2:44 pm EDT

I have ordered on the web site at lease 3 times. One of my order was wrong so it took a while to have it corrected. I received someone else's order and never could get it right so I just took the refund. This time I only ordered two dresses and only received one of them. I called and was told they no longer have it. I still have not received the credit. I called again and now this time it's going to take them 7-10 business days. It already has been almost a month. It really makes it hard to want to order when you keep getting error's!

Mrs. Mount

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4:17 am EDT

Bealls the quality was bad and seller was unhelpful guy

My sister bought lingerie and dress from the company www.beallsflorida.com. Don’t use this website. The quality of the clothes was so poor and the dress arrived already torn. The seller didn’t believe to my sister and told her that she tore it on purpose. It was unexpectedly, and my sister was so upset. She really liked the clothes, but it wasn’t worth it to buy from them if the quality was so bad. Please, don’t risk.

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5:24 pm EDT
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Bealls long lines & waiting to checkout

I was in this store's location today (6-2-15) to return a clothing item & to purchase another item. When I got in the checkout line there were 5 customers in front of me. As I approached the checkout line, I did hear one cashier tell the existing cashier that she was going to lunch (wrong thing to do with all those customers waiting to be checked out). But, she did leave the front of the store. There was only one register open & the customer that was being waited on had several issues being handled as it was taking quite a long time. As we all stood there waiting, I at one point left my cart for the woman in front of me to watch, and I went & found a store clerk hanging clothes on racks. I told her about the situation & she said the cashier will handle it--she didn't care at all or stop what she was doing to lend a hand up front. The one cashier did call over the intercom, Code 1 3 times & nothing happened. Ultimately, me & the 1 woman in front of me, pushed our carts around the corner & left. I do not know what any of the other waiting customers did. But, what happened there today was uncalled for. There were available clerks who could have helped for even a short time & that did not happen. I am in that store probably 3-4 times per month. I have never experienced this in any of the other locations thus far.

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4:16 pm EDT

Bealls cancelling credit card without notifying customer

I have credit cards with both Bealls and Bealls Outlet for several years. Today I was notified when trying to use my Bealls card that the account was closed on November 28, 2014. I was informed that it was closed by customer's request. I did not request that either of these cards be closed I have used the Bealls card twice since then and was not told that the account was closed. I feel that this is an error on the store and I should not be punished by having to apply for a new card. I have been a victim of identity theft and have my credit reports frozen. It would be a great inconvience for me to have to unfreeze the reports in order to get a new credit card. This would also make it possible for whoever is currently trying to open accounts in my name to have free reign to open accounts while the reports are unfrozen .

I have been told that Bealls is not able to reinstate my accounts.

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9:51 pm EDT
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Bealls poor operating practices

I don't recommend shopping or working here.
As an employee, I watched co-workers frequently treat customers rudely and disrespectfully. I assume this an accepted/encouraged practice there, because management witnessed this behavior on many different occasions and did nothing.
The store itself is dirty and unhygienic. Cleaning procedures are only practiced one day a week, if that. The merchandise is incredibly disorganized; one might spend hours trying to locate an article of clothing, with no help from staff.
When hired, I was not told that I would be put on a 90 day probation period. (That information might have been present in the enormous stack of paperwork I was told to sign my first hour working, but I cannot say for certain.) After the 90 days were up, I came in for my scheduled shift and was promptly fired, without any explanation or notice whatsoever. The supervisor was smiling as she gave me the news.
Overall, although I'm disappointed to be out of a job, I am ultimately relieved to have an end put to the deeply unpleasant experience I had there.

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Karen Marcus
The Villages, US
May 31, 2022 6:06 pm EDT

As you may know Bealls switched to a single credit card December 2020. I destroyed both cards for bealls and the outlet card and put the white card in my wallet. They neglected to let customers know that both accounts would continue to bill. So here we are more than a year and a half later and I still have a balance on the bealls blue card. I called customer service because a charge appeared on my destroyed card 6/2021 which I know was placed on the new card. After arguing with Comenity, the bank who services the card, they suggested I call Bealls customer service which I did today 5/31/2022. The rep tried to tell me that the new card was put in use 12/2021 a full year after they sent it out. This is a blatant lie and she still could not answer how a charge made in June 2021 was charged to an account that was supposedly idle. Meanwhile I am billed twice a month with 2 different due dates. It is infuriating that this could happen and it remains unresolved. I want to know why it was charged to an idle account and I want Comenity to refund late charge. How could this happen?

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11:39 am EST
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Bealls return policy

I just got back from the deerfield beach, fl beall's on federal hwy. I went there to exchange a christmas gift. I had no receipt but the tags were still on and it was still in the beall's box. The tag price was $36. The clerk told me the "sale price" was $26. Since I had no receipt and it was a gift, I couldn't really complain. She took my license and then said I would only receive $3.68 because the purchaser of the gift had used discount coupons. How could she possible know this without a receipt? This is a blatant attempt to rip people off! I would have been happy with a credit for the so called "sale price" and the option to pay the difference on an item I could actually use.
I have been an occasional customer of beall's but will no longer shop there. This is the worst policy for returns that I have encountered. I doubt I am the only person making post christmas exchanges.

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MkStItCh
West Seneca, US
Dec 29, 2013 9:39 pm EST

I have an idea... contact the person that gave you the gift and ask for a receipt.

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1:47 am EST
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Bealls rude management

I was christmas shopping on december 17th 2013 at the bealls store in the indrio rd plaza and I witnessed the store manager by the name of meredith treating what appeared to be either a employee or customer in a very rude manner. She was very disrespectful. I was in the back of the store when I witnessed and heard her call the young female a idiot. I was appalled by the woman's immoral behavior in front of customers. She was very unprofessional and I now will never shop at that store again. As I was a regular customer at that location. Until the store staffs more pleasant employees I will not shop or refer people to the store.

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1:46 pm EST
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Bealls horrible customer service

This is to tell you a story about my 65 year old mother who was done horribly by your company and some of your staff. I do not take this lightly. As a matter of fact I am quite upset by this whole thing and will not be satisfied until something is done!

My mother was in your store in covington, ga #580 on 11/23/12. At 7:31pm she was trying to check out with a $176.29 order in her buggy. While she was checking out the registers went down. Her cashier marcella was ringing her up and continually kept swiping her visa debit bank card. My mother asked her if that was going to hit her account more than once and she said no. Marcella called a manager and expressed to her that she did not know what was going on and she did not know how to do the purchase. My mother was told that she could put $40.00 on her visa bank card, and the rest would go on her bealls charge account. My mother agreed to do this. While my mother was standing in line waiting for the register to be fixed, I had to call her with a family emergency and she had to leave. By this time she had been standing at the register for almost an hour. She told the cashier that she had a family emergency and she need to leave immediately, would they just void the purchase so she could leave. They said the transaction was voided and she got her voided receipt and left to come and help me with the family emergency. On 12/30/12 my mother went to her bank and discovered that a lot of her money was missing from her bank. With further investigation she discovered that there was a charge of $176.29 took out of her account on 11/24/12 and three charges of $40.00 took out of her account on 11/23/12. All of these charges were taken out by bealls outlet. My mother took her receipt and copies of her bank records to the bealls store#580, upon arriving she asked for a manager. The supposed manager said she went to the back and called the district manager named brittany and brittany said there was nothing they could do to help her that she had to call a lady named vicki at the corporate office. The supposed manager then handed my mother her paperwork back and walked away with her noise up in the air, my mother then called me at home and I immediately got in my car and went to the bealls store #580 where she was. This is where I come in and question what kind of establishment you are running. I arrived to find my 65 year old mother sitting in a chair next to the registers crying her eyes out, not understanding why she can't have her money back. She lives on social security and this is a big amount for her to miss. When I walked up to the counter to see what is going on, I asked for the manager and the lady at the counter said she was a supervisor. My mother then asked her why she had told her she was the manager when in fact she was not. She had no reply. Then I asked her if she was a manager or not, she informed me that the store was in between managers and there was not one there, she was the only one that could help me. She informed me I had to call a lady name vicki at the corporate office. I got a different attitude from this woman than what my 65 year old mother received. So I started asking for names and numbers. I am not 65 years old and cannot be taken advantage of. After receiving my requested information from said supervisor, I went to try and calm my mother down. I looked on my small piece of paper I received from the said supervisor, who would not disclose her name to me, and noticed that I did not have the district managers name and number on it. Who was already called and didn’t seem to care to help with this problem. So I went back and asked for it and told the supervisor that I was going to go outside and call the police and then proceed to go across the street and retain an attorney to get my mother’s money back that this was just horrible and they could not treat people this way. Another associate who actually recognized my mother from her event on black friday was standing there at this time and asked me what was wrong. I explained it to her as well.In the meantime I had already called the lady vickie at the corporate office at extension #4417 and had to leave two messages for her. The lady who recognized my mother told me to hold on and let her look into it and I agreed. While sitting there the said supervisor kept walking by several times and did not even acknowledge my crying, upset mother. This infuriated me more. While I was standing there the district manager called back and said for the second lady who was helping me to give my mother her $120.00 back and my mother would half to call vickie and #4417 to get the rest of her money back. The second lady that was helping me went to the back and made some phone calls and talked to vicki to look at the transactions. When the lady came back to my mother and me she told me she had just got off the phone with vicki and she had received my messages and my mother’s money looked like it would be refunded soon. Just exactly when is soon. I had called vicki and she had not returned my phone call, so I was quite upset to know that nobody wanted to get to the bottom of this.
Here’s the thing, I have managed a payless shoe source for 5 years, and never, never, never, never, would I treat a customer like that. I never let my associates out on the sales floor unless they knew what they were doing. Nor would I ever argue with a customer (Who is the one that paid my pay checks) about something that I knew the company was in the wrong for. We aren’t talking about twenty dollars here. We are talking about $296.29 to be exact. With my mother sitting there crying on your sales floor was humiliating and for the said supervisor to be okay with it is even worse.
I finally got my mother to calm down enough so she could drive her vehicle home. On the way home I called vicki at [protected] #4417 for the last time and I left her a very strong demanding voice mail that I wanted some answers today on this matter, for the way I see it if my mother was going to half to handle this on her own, we should have been called already. By this time we had been there for over an hour.
All I can say that your establishment should be ashamed of their selves for this behavior, and at christmas time too. Shame on you all. I can promise you I will do my best to detour any business your way through friends, family, associates, facebook, channel two news, clark howard, pissed consumer.com, whatever I half to do. You need to train your associates on customer service and compassion, and have a better plan of fixing things that fall apart on your end. This was not my mother’s fault at all, but in the long run she was treated as she had done something wrong. I drove my mother to her bank and I have filed fraud charges through visa, and if the money is not in there by tuesday, they will be sent in. I am not sure I will not be getting an attorney to look into this manner as well.
I so sincerely hope nobody else endures this kind of torture from your establishment.
Have a good day.
Angela bradford

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Update by AngelaB11
Dec 01, 2012 3:17 pm EST

My mother has all that, including blind in the left eye, and she has copd. on top of asthma. so yes foxy gradma, their are many more senior citizen. why would you want to dress flamboyantly. With all the health issues you just described being FOXY should be the last thing on your mind. Oh and my mother has a blockage in her heart as well. so just keep one thing in mine when you comment the way you do on peoples complaints. you never know what that person is going through. and unfortunately you are not the only one with problems and that does not give you the right to be mean in any way shape or fashion. With all your health problems I would be trying to help people and live life to the fullest.

Update by AngelaB11
Nov 30, 2012 4:25 pm EST

so sorry, I mean foxy grandma. THANKYOU JESUS my mother doesn't think that about her self.

Update by AngelaB11
Nov 30, 2012 4:17 pm EST

with a name like sexy grandma you seem to be a little full of yourself and until your feet walk on water you should not judge anyone, . Just so you know my mom is deathly sick and has been for over a year now. so it is my pleasure to take care of her as long as she is with me for the present. How can you run your own buisness and live entirely off SS. Seems to me you are just sitting around trying to hurt peoples feelings that have problems. my mother is very thankful that any one of her children would gladly step up to the plate and help her out in any way. So sorry you do not have that luxury with your own children, Since you were not in her place today it is very easy for you to sit and draw your conclusion about her. so sorry you have a lonely life. Hope it gets better soon.

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maofficial
Marion, US
Nov 30, 2012 3:09 pm EST
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Hello, I am sorry for your mom's loss. I am not affiliated with the store, nor do you know me. Your best course of action, if the money is not fully returned, is to take the matter to small claims court. Getting an attorney is not the best idea as it will cost you more than necessary to hire legal representation. Get in contact with your bank and they will be able to handle the reversal. If that fails (which it shouldn't), You can go to small claims court, file a suit for the money your mother is owed AND the amount it took to file the claim (court fees). Yes, you can file for the court fees and be awarded them!

Hope everything pans out in your favor.
Stay Blessed

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5:49 am EDT
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Bealls - deceitful tactics to sign customers up for unwanted magazine subscriptions

I counted at least 10 people who have posted to either, goodys, peebles or bealls facebook page to complain, (As I have) , about those magazine subscriptions the sales associates are sneaking into customer shopping bags at stage, goodys, peebles, palais royal and bealls stores throughout the united states. My story began around january 2012 when I found...

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Bealls returns

I have been a regular customer at Bealls since 1984.I brought my son a pair levi jeans for Christmas that did not fit.He lives in another state that does not have a Bealls.He returned the jeans to me to return to Bealls.I took them in the store today with the receipt.The receipt does say returns with a charge receipt will be credited to your charge account.I have paid off that charge card since Christmas so I ask if they could give me the cash so I could send him the money to buy something at the state he lives in.They told me no I had to take a gift card .The cashier said if I had put it on my debit card they could have given me the cash.What good is a gift certificate going to do someone in another state with no Bealls store?.The cashier called a manager up to the register and she said the same thing.The manager was not Linda .Linda knows I have shopped at Bealls forever.I like bealls stores and I like their merchandise, however I'm on a fixed income and I don't have the money to use the gift certificate on myself and sent him the money. I worked with the public for 15 years and I know we made exceptions for our regular customers.

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Bealls don't buy marked down items

Purchased a recordable picture frame, marked down 70%. Didn't work was told they don't take back items marked down 70%.

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AinttheTruth
, US
Aug 17, 2012 6:17 pm EDT

Bealls has crappy products. A $100 lamp shorted out..and new Oneida dishes wobbled. Return policy is a scam. Dont trust the review ratings on THIS site because store employees "rate down" any bad responses.

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Bealls goods paid for-not received

I ordered Christmas gifts for my nieces and nephews online from Bealls Florida retail store. I ordered the gift wrapping at $3 a gift extra since I have been sick for 3 weeks and was delighted I could pay extra and have them gift wrapped.

The box of gifts arrived Monday, half opened, with everything just thrown in the box with no packing materials and NO GIFT WRAPPING! I'm so glad I had them sent to my home instead of the nieces and nephews. I sent an email to Bealls Florida immediately and to date have heard nothing. Would not have cared had I not had to pay per gift to have them wrapped. But to pay for something and not receive the service you paid for is frustrating. I will not use them again.

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Bealls contacts

Phone numbers

+1 (941) 747-2355 +1 (800) 683-8655 More phone numbers

Website

www.beallsoutlet.com

Most discussed Bealls complaints

return policy
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