Plumbing
This was the worst experience I ever had with a repair company. It started off terribly. While walking the plumber to the area that needed repair, he says out loud, "I can not believe that these idiots try to work on their own plumbing. Then he did not do the job right. He was repairing an outside faucet and left the faucet an inch and a half away from the wall. I called the company to see if I could get the job done correctly. The manager calls the plumber, who claims that my daughter gave him permission to do the job that way. This was a blatant lie. When the job was completed, he told my daughter that this was the only way he could do it and it would cost hundreds more for him to correct it. The manager asked for pictures which I sent, but he never got back to me. It cost me $891 to have the job done incorrectly. They replaced the galvanized pipe with plex. Any complainant plumber could have done this job correctly. No matter the price, the job should have been done correctly.
Worst of all. After the job was done, my 10-year-old granddaughter came out of her room crying and said the plumber had shoved her against the wall. I talked with the manager about the plumber calling me an idiot and bumping my granddaughter into the wall, but he dismissed it.
Tech breaks Equipment then lies
This is by far the worst experience I've ever had with a "professional". I called Beacon because they claimed to fix grinder pumps, mine was clogged and simply needed to be cleaned out. The motor ran fine but it didn't pump waste out, pretty obviously a clog some where. I set up an appointment the next day which then came and went so I gave them a call...
Read full review of Beacon PlumbingPOOR SERVICE
THIS COMPANY IS NOT GOOD ENOUGH TO BE BAD!
TERRIBLE TO DEAL WITH
YOU HAD BETTER FREAKIN IF YOU CALL BEACON
The complaint has been investigated and resolved to the customer’s satisfaction.
This company has absolutlely NO customer service and cheats consumers with charges and trip fees. I was charged $494 to change the thermostat on my water heater (which by the way they installed for $3000 but that is another sad tale). I will NEVER EVER do business with this company again and will pass the word to anyone who asks me about them that they will overcharge and cheat you any way they can. My suggestion is to take your business elsewhere. BTW, they are not accredited with the Better Business Bureau. Gee, I wonder why.
scam
called them for a leak in a pipe inside the house...that repair cost about 350.00 to repair. They then went on to tell me I needed a new water heater($1500) and a pressure relief valve as my pressure was coming into the house at 100psi (should be around 50) this cost around $700 and took about 15 minutes to do. Seems like they tell everyone they need a new pressure relief valve...BIG SCAM!!!
Read full review of Beacon Plumbing and 4 commentsTRIP CHARGE
We contacted Beacon Plumbing because our Hot Water Heater needed a Pressure Relief Valve Replaced. We had been quote from another plumbing company $150.00 to do this but that company couldn't get to us for a few days so we called Beacon Plumbing. Yes they came out the same day, told us it would be $700 to replace the valve or $1200 for a new water heater, Ridiculous. So we told them we could get another quote from a different company and they Still Charged us a $75.00 Trip Charge for doing NOTHING.. A REAL RIPOFF COMPANY! Use them at your Own Risk...
as pressure relief valves don't cost anything but 15$...
Beacon has to pay for all those commercials somehow..but a real rip off.
Overcharge
Don't do business with Beacon Plumbing! They replaced a high-limit switch on my gas furnace and charged me $307, plus a $100 service charge.. It took one minute to remove two screws and plug it in, and I found out later that the part costs less than $20. When I contacted them about the inflated charge their reply was "we don't work by time and material and use flat-rate pricing". I forgot to mention that they are not registered with the Better Business Bureau either, I checked.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fee
was told I had a water leak by my water company - possible toilet running. Called Beacon Plumbing and they arrived about 9 am - replaced the water valve and internal tank parts - secured another toilet by replacing the seal. They were here approximately one hour. The fee was $793.03! Then I was told I still had a leak - one service person stayed inside while the other when outside to look around. The one outside came back and showed me a leak in the ground near my drive way that was not there yesterday. He said he'd been digging around to try and find the leak, but didn't find it. Quoted me a price of $12, 000.00 to replace the line from the street or another $900.00 to dig around again and fix the broken line! They wanted to do the work right away. I sent them away!
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Petersen. Beacon Plumbing strongly disagrees with your comments as follows:
1. It is our pattern and practice when a call comes into dispatch to not quote prices and we advise customers that they will be given a fixed price for all work to be performed before any work is done.
2. The invoice you signed indicated the price to be charged at a fixed rate and you authorized the work to be done.
3. The invoice you signed clearly and conspicuously states in various areas that the price is a fixed rate, not a time and materials contract.
4. The invoice you signed also has a place where you accept the work and that you were satisfied with the work.
5. The invoice you signed also notes that the water to your entire apartment building was shut off while you effected the repair work.
6. The plumber sent to your job was not a “hack” but, instead, an experienced licensed plumber.
We are ready, willing and able to mediate your complaint through the Better Business Bureau or through Angie’s List.
Last, but not least, Mr. Petersen, you should be cautious in using words such as "scam" in connection with any business. If your accusation should prove to be false, you could be liable for defamation.
I called Beacon based on the advertising they do and was astonished when the individual was 2 hours late. Now this is not my issue. When I described my problem at curbside with the driver, he indicated that despite my thinking they charge based on an acceptable hourly rate, he quoted me $988 to INSTALL A FAUCET SET WHICH I HAD ALREADY PURCHASED AT HOME DEPOT. I told him no deal, then the pressure began by claiming we had a verbal agreement. Having legal experience to an extent I should have allowed Beacon to SUE me. Any reasonable judge would have awarded me damages. However, I was not able to wait on the installation so ESSENTIALLY I PAID $547 for a HACK. It took this individual 1 hour 20 minutes of admittedly skilled labor and 11 inches of soldering wire. NO MATERIALS at all. I'm not one to deny a person a living but $547 for 80 minutes?
Now being unemployed a while now, there goes much of my reserves. I paid Beacon the equivalent of $400.00 an hour and they warrant nothing. On the upside, I did get a primer on doing this and UNLESS I TOTALLY LOSE MY MIND, I WILL NEVER, EVER CALL THEM AGAIN.
There is a rule in retail marketing that a satisfied customer tells an average of THREE people of their satisfaction and a dissatisfied one tells TEN. Well, in 5 days I have exceeded my quota and am setting a personal minimum of 5-10 PER WEEK.
BEACON PLUMBING MANAGEMENT-P.T. Barnum once said, "You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all of the time." Better enjoy your scam while you can.
Sincerely,
Wallace Petersen
[protected]
wallyp222@hotmail.com
Linda,
As a representative of Beacon Plumbing and Mechanical, I apologize that you had an unpleasant experience. We pride ourselves in our work and community. Customer satisfaction is prime when it comes to our ethos. We are always trying to implement continuous improvement in our workmanship and the happiness of our customers. If you want to contact us feel free to do so at http://www.beaconplumbing.net. We are always making a conscious effort to treat our patrons right.
Sincerely,
Beacon Plumbing and Mechanical
There is no follow-up as to 'what repair took place', the determining factor by the contractor as to 'why those repairs were required' and the 'cost associated with those repairs'
I have been in the Plumbing and Heating Industry for thirty years. I assure you that any qualified plumber, who followed up on the water service leak, would have been capable of determining if the water service leas was due to a catastrophic failure, or if it was an intentional failure. Please be fair to all by following up with these facts. Best regards.
Overview of Beacon Plumbing complaint handling
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Beacon Plumbing phone numbers(909) 988-3900(909) 988-3900Click up if you have successfully reached Beacon Plumbing by calling (909) 988-3900 phone number 0 0 users reported that they have successfully reached Beacon Plumbing by calling (909) 988-3900 phone number Click up if you have UNsuccessfully reached Beacon Plumbing by calling (909) 988-3900 phone number 0 0 users reported that they have UNsuccessfully reached Beacon Plumbing by calling (909) 988-3900 phone number(909) 988-3977(909) 988-3977Click up if you have successfully reached Beacon Plumbing by calling (909) 988-3977 phone number 0 0 users reported that they have successfully reached Beacon Plumbing by calling (909) 988-3977 phone number Click up if you have UNsuccessfully reached Beacon Plumbing by calling (909) 988-3977 phone number 0 0 users reported that they have UNsuccessfully reached Beacon Plumbing by calling (909) 988-3977 phone number
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Beacon Plumbing headquarters1030 N Mountain Ave #410 Ontario, CA, Ontario, California, 91762, United States
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