BeachBody reviews and complaints 106
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Resolution!
After reading everyone’s complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Too many charges!
They make you take their Million Dollar Online Membership, saying that it is free for 30 days, and that you can cancel and not be charged. Then you cancel, and they still charge you 38.87! And they won't take it back, because they mysteriously don't have record of you canceling! Don't order this, unless you want to pay more than you think you are!
Ordered your product for $79.90 which I have no problem with but I do have a problem with you deducting $38.87 from my checking account for a membership that I did not knowingly agree to. I therefore am asking for a full refund of the $38.87 If you are as concerned as you say you are this should not be a problem.
Please do not make me regret having purchased your 10-minute DVD package which seems to be an excellent product.
Sincerely,
Mignon Bradshaw
Please review my account I called & spoke w/a rep & they told me that I agreed to a 30 trial internet support, which I DO NOT recall agreeing to & have NEVER used this service. Money has been taken out of my account & I want a full refund for those charges.
Thank you.
Jennifer Watkins
Please anyone with any other problems feel free to email me at messageboards@beachbody.com. My name is Pierre and after reading everyone’s complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having.
I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances!
Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone.
Thanks and I look forward to helping solve some of your problems and issues!
misleading sales practices
I recently purchased a HipHop Abs DVD set from this company which is owned by Product Partners, LLC. During the course of the call the rep attempts to sell a variety of other items. She informed me about a FREE TRIAL PERIOD for an online "VIP" fitness svc. She explained that I cld cancel the svc AT ANYTIME. The company billed me $42.13 for what they say is FUTURE svc & when I told them that I was canceling so they cld credit me, they refused to do so. The company recorded the call & when I reviewed the copy they sent me, you cld hear the rep clearly state that I cld cancel at anytime but the supervisor told me that that was not relevant & refused to issue me a credit. The company is deliberately deceptive & I would NEVER purchase anything form them again!
Beachbody Customer Service can be reached at [protected] or online at Beachbody.com. Everyone who orders from Beachbody is treated as a valuable member of our community. We aren't perfect, but we are always eager to fix regrettable errors, and to help get people back onto their goal of achieving a healthy, active lifestyle.
AHHH!
I am still hot from just seeing my credit card charged $41.59 for something I did not use. I said repeatedly that I did not want anything but the workout CD. I can even hear in my voice how frustrated I was getting. I contacted the company and was told the same thing.
They sent me a copy of the recording. I was so PISSED that it took 15 minutes just to order the CD's. Because 13 min of the call I am telling the rep that NO I don't want this or that. I said NO over and over again. Then at the end this free "30 day trial period offer" is thrown in. Well by that time I was just ready to get off the phone.
So I to will NEVER buy anything over the phone. It is just not worth the headache!
fraudulent / deceiving ads
As posted by others, I was also charged by the company for "million dollar" support program that I never authorized them to enroll or charge me. Company said I was automatically enrolled in a 30-day free trial, and it was my responsibility to stop it if I don't want to get charged. Isn't that a scam, especially if the email confirmation or free enrollment email did not even tell you how much you'll get charged or what services you will get. I did not access these support, NOT ONE, and I asked the company to reverse charges. Overall, I am a dissatisfied consumer and I just want people to be aware of this company as their products come with hidden conditions that will charge your credit card. I feel CHEATED by this company and because of this experience, I do not trust internet shopping anymore.
BeachBody - Sneaky credit card charges!
You will get billed first from "Beachbody Fitness" for their shape up program, and then they say in 30 days after you will get another bill. well, the DAY AFTER the initial bill, I got more charges! And they changed their name from Beachbody to Million Dollar Body. First charge is $68.89, then day after is $29.90 then week and a half later another charge...
Read full review of BeachBody and 46 commentsBeachBody - unauthorized charges on my account!
I was going over my bank statement and to my dismay there was two charges in one week from beachbody for $64.75 each. I was confused because I didn't order anything from them. So I call cust. serv. and they tell me their servers are down and to call back, so I do three times, finally the fourth time, three days later, I get someone they tell me it wa...
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I was so glad I ran across this message. My dad and I were trying to figure out how to cancel his order/account and to stop the vitamins from showing up at the door. I responded to this message and Pierre took care of everything. He did exactly what he said he'd do. He canceled the order and even reimbursed my dad's credit card for some of the vitamins. My dad doesn't use email, so I sent the info for him to Messageboards@beachbody.com and it was taken care of. Thanks, Pierre.
This company BLOWS!
I am a "Coach" (actually, a ruby caoch with 9 people below me) and this company will bleed you DRY! It is the quintesential pyramid sceem. Multi-level maketing at it's finest. Buyer beware! First, it cast 39 bucks to sign up to be a caoch, 15 bucks a month for "website maintance, spend 50 bucks in volume in your store and than get two of your friends (they won't be your friends once you sign them up). Ok, than, once you get your sucker friends to join (like i did) you get customers from there marketing. solunds great! but, you have to pay out the ### to make any mony in this business. A recent rule change effective on feb 11, 08, makes coaches with customers have to be club members, so another 40 bucks a quarter. An even newer change says you will not get paid on customers from spacific tv marketing (yes, the marketing that gets the best paing customers). yes, there are people making thousands of dollars a month, but that won't be you! Those people are at the top of the pyramid. you are at the bottom, at best, you can work your way up to...the bottom. Good luck out there, and stear clear of this company
I have a problem with the company continusely billing my checking account. My account has been hit 3 times in the past two days. I only wanted the dvd and wanted to pay only for the dvd. Yet I have now paid for them several times. I need this taken care of asap or I will be forced to procede with legal actions.
Theresa Strong