Menu
Be2 Customer Service Phone, Email, Contacts

Be2
reviews & complaints

www.be2.com.au
www.be2.com.au

Learn how the rating is calculated

2.3 348 Reviews

Be2 Complaints Summary

110 Resolved
238 Unresolved
Our verdict: Engaging with Be2, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
Be2 has claimed their business profile
Get notifications about new complaints and reviews of Be2. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Be2 reviews & complaints 348

Sort by:

Newest Be2 reviews & complaints

ComplaintsBoard
J
10:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Be2 has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be2 - fraud

I am so happy i have found this page as iv been worried sick since 5th April 2010, when they threatened me via email. I joined this awful site over a year ago for a trial price of £5, they didnt state that they would charge £119 every 6 months after this until i had paid the £5! I tried everything possible to cancel before the months trial was up. I tried...

Read full review of Be2 and 39 comments
ComplaintsBoard
R
11:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be2 fraud

Be very careful these people have agreed my cancelleation of account during the trial and 14 days later took over £149 from my bank I have asked bank to investigate as fraud and to contact police - sasy deducted from Luxemburg and also used my card details which should have been cancelled

Read full review of Be2 and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
C
C
crazyfj
Livingston, GB
Jan 26, 2010 3:59 pm EST

Signed up for a trial and cancelled the same day.

Today 119.94 taken, avoid at all costs.

Advised my bank that I consider this fraud and want my money refunded. They are dealing with the complaint.

B
B
biggs1
Deal, GB
Apr 25, 2013 10:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

as i am unable to log on using my user name and i finding it hard to keep up payments. I would like to cancel, opt out, if you can tell me how to do this. Reading your other complaint i not the first person who having this trouble biggs1

S
S
Sandyman
, US
Sep 15, 2011 3:18 am EDT

Cancel your credit/debit card and ignore the fake collection threats.
It's a scam and they will not report to your credit bureau.
The collection company "Intrum Justitia" is a scam too... Ignore them.

Don't bother trying to cancel...just cancel your card and they are done.

N
N
NN Mous
, GB
Oct 10, 2010 2:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up with them on 12 September 2010, and tried to cancel on 6 October 2010.

They are due to take £149 .94 from my credit card this week on Tuesday or Wednesday. I have been arguing with them not to do so, but they say that my contract will now run until April 2011, because they did not get 14 days notice of my intention to cancel.

After Googling the multitude of complaints - and having re-read the correspondence that I had with them last week - I decided to err on the side of caution and speak to my credit card provider tonight. My original intention was to wait until it was processed and then challenge it as fraud. Anyway, my provider has cancelled the card and has assured me that nothing can go through after tonight.

I am sure the bloodsuckers will start threatening me, but it will be to no avail. They do not scare me. It is a harsh lesson to learn, but I will now be very wary about who gets my credit card details in the future.

Good luck to all of you fighting against Be2. I feel for you. This company really should be forced to insert an opt-out/opt-in choice on their website, rather than just opt you in for 6 months. If this is allowed under Luxembourg law it is crazy. Presumably it it not acceptable under European law as a whole though, but we will have to wait for a test case.

A
A
Ann29
Ellesmere Port, GB
May 12, 2010 3:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you for you help and advice.

I have still not paid the money they are requesting and they have said now I can pay only 70% of the bill.

They are not goin to budge and they are now pushing me for the payment.
I will check the Finland Governmental Authority rulling for 14 days and see if can advise me any.

Thanks again
Ann
England

A
A
another hk victim
, HK
May 12, 2010 8:11 am EDT

pls note that this finland ruling can be found in public domain. e.g typing keywords into the yahoo or google search. You should be able to find the exact details about this interesting ruling against be2.

A
A
another hk victim
, HK
May 12, 2010 8:02 am EDT

Hi friends,

I lived in Hong Kong and have the same experience with this be2 dating website. Their web name is www.be2.hk.

They charged me 6 mths' membership which i had not authorized. They said that since i had not informed them 14 days before the renewal, they had to charge me this amount. I felt that this is totally unacceptable. They had the intention to charge you money when you are not aware. The cancellation procedure is not user friendly as well. Their whole intention is to tempt you to join their service and then charge you in an unauthorized manner.

You can check out a ruling by Finland governmental authority against this "14 days" selling practice. They ruled that be2 had no right to charge a customer even though this customer had not informed be2 to stop the service. That means that this 14 days charging practice was already ruled improper or even illegal in finland. Be2 agreed to change this term but it seems that they did not according to the experience shared by all of us here.

We all knew that they won't give you the money back unless some investigative bodies come in.

what you can do, Ann, now is that 1) you cut your credit card to avoid their further charging, 2) report to your local police who may have links with other enforcement agencies in other countries, or 3) you may contact the regulatory authorities of the countries in which they established their registered offices, from their limited information in their website, they had operations in USA and Zurich - big countries. So, it should not be hard to contact them or email them directly with all your supporting evidence.

be2 will find it hard to substantiate their claim against you - Ann because their selling practice itself may be illegal. They do not come with clean hands - how can they claim the money back from you in a proper legal way? They don't even stand a slight chance to get a court order against you based on their selling practices.

So, do not worry, Ann, we are all on your side

A
A
Ann29
Ellesmere Port, GB
May 05, 2010 4:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Byt the way it is the same company too Be2 and im now at my wits end worrying about howe this is going to pan out

Would appreciate any advice anyone can give me

Thanks
Ann

A
A
Ann29
Ellesmere Port, GB
May 05, 2010 4:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am now goin throught the same as you but they never got the 149 as i didnt have enough funds in my bank. They say I must pay and that i made a contract with them. This is all because i took the trial perios for 5.00 then they said it automatically renews and I owe them and they will persue it.

Can anynone offer me sound advice here if any on what I can do legally?

Thanks
Ann

P
P
PWalt
Kilen, GB
Feb 08, 2010 3:05 am EST

I had the trial too. It is only for a limited time. Be2 states that it will be renewed with a longer subscription! So need to be careful if you don't want it longer to cancel it on time.
In the first weeks I got quite some nice contacts. So i don't think it's a fraud!

ComplaintsBoard
B
7:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be2 rip off

I signed up for the £5 one month trial. I did not get on with the site, met no one and received very few messages or replies. The trial goes on for a month and then is automatically extended to six months membership - cost £98.97 if you don't cancel. I sent a fax cancelling (which is how you have to cancel - who has a fax in their house?!) today and received an e mail stating that my membership would still be extended to six months even though I had cencellled as the Ts and Cs state you have to cancel within 2 weeks - my argument is that therefore this is a TWO WEEK trial, not a month's trial and that the Ts and Cs (if you read them) tend to insinsuate that this cancellation policy applies generally across all memberships and not the trial - it does not clearly state that it also applies to the trial. I do not wish to continue with the site, I now doubt their integrity and I do not want my personal details on it anymore. I do not wish them to debit my credit card for the amounts above (I have now had to cancel my credit card). I think these people are deliberately making it difficutl for people to leave the site and are effectively missellers. Note thateven though you have to send them a fax to cancel they can reply to you be e mail in 2 minutes flat if they want to!

Read full review of Be2 and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
another hk victim
, HK
May 12, 2010 8:12 am EDT

i had similar experience with this be2 company here in Hong Kong

ComplaintsBoard
M
10:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be2 money and upgrade

in july i paid for a trial of 5pounds for the dating site but for some reason i never filled out my profile and never used it..but as they took my card details they decieded on 24th august i wanted to pay 119.94 for a 3 months upgrade of account without even asking me ...so they took the money i had to wait 2 days for it to show who took the money and then i emailed then yesturday to say im very disgusted that they can assume i want to pay that amount when im a single parent anyway..so i could not afford that amount...i had a reply saying they will get back in touch in 24 hours to which i have not yet recived...so in the mean time i looked at the site again last night and found in faqs that u can delete your file to which i did last night as i tried my id for the site today and i can not access the site today but it says to cancel ur premium membership ( too which i didnt want ) u have to fax them which takes 48 hours but i dont have a fax machine...but i certainally want my money back to which i told them in a email ...and to find the pages to delete my payments i had to tick all questions anying thing just to get my account open to see the help and other pages its disgust..no phone number so u can contact them what a fraud place it is ...

Read full review of Be2 and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Paul_noer_roe
, NO
Apr 15, 2011 8:50 pm EDT

I agree, this is a fraud place, thay advertise with a sertain amount pr month, but the take the amont for the whole year from your account. This give you no option than to stay there or whatever deal you went for. If you want out your money is lost. My advise is to stay clear of this site, they are just scammming us all. And by the way, fellows, there are thousands of woman there that just want money from you.

M
M
Michaela be2
, DE
Aug 31, 2009 5:43 am EDT

Dear Ms Smith,

I´m Michaela from be2 and just read your comment. I´m sorry to hear you had problems with your cancellation process. This is important feedback to us and we take it very seriously. You are welcome to send us your story to opinion@be2.com. Please share your username with us so that we can investigate what happened.

Best wishes,
Michaela

ComplaintsBoard
S
9:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be2 - charged me even though I cancelled

I had cancelled membership and registration with be2 and they charged me anyway. I demand to have my money back . They are a total scam

Read full review of Be2 and 22 comments
ComplaintsBoard
N
4:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be2 crooks

I have requested this comapny to cancel my account once I had finished a 6 months subscription whcih is basically totally overpriced for a lousy website. They tried to charge my credit card which was no longer valid. They are threatening to press collection for a service I hade not used for quite a while. Apparently they have MANY complaints against them for dishonest practices. They do not even answer emails. They are registered in Luxembourg, no phone lsited. I contacted the town administration and a person there told me there was suspicious activity. But it is not their jursidiction. People who run a legit business are reachable and answer. Stay away from those crooks.

Ich habe diese Firmen auf mein Konto, wenn ich fertig war ein 6 Monate-Abo, die ist im Grunde völlig überteuert für ein lausiger Website. Sie versuchten, meine Kreditkarte, die nicht länger gültig war. Sie drohen zu drücken Sammlung für einen Service, den ich hade nicht für eine ganze Weile. Anscheinend haben sie viele Beschwerden gegen sie für unlautere Praktiken. Sie haben nicht einmal E-Mails beantworten. Sie sind in Luxemburg, Nr. Telefon lsited. Ich habe die Stadtverwaltung und eine Person dort sagte mir, es verdächtige Aktivitäten. Aber es ist nicht ihre jursidiction. Menschen, die ein legit Business erreichbar sind und die Antwort. Bleiben Sie weg von den Gauner.

J'ai demandé ce Comapny annuler mon compte une fois que j'ai eu terminé 6 mois d'abonnement qui est au fond totalement trop moche pour un site web. Ils ont essayé de débiter ma carte de crédit qui n'est plus valide. Ils menacent de faire pression pour un service de collecte que je pas utilisé depuis belle lurette. Apparemment, ils ont de nombreuses plaintes à leur encontre pour pratiques malhonnêtes. Ils ne réponde pas à des emails. Ils sont enregistrés au Luxembourg, pas de téléphone énumérées. J'ai contacté la municipalité et une personne m'a dit, il y avait une activité suspecte. Mais ce n'est pas de leur juridiction. Les personnes qui dirigent une entreprise légitime et sont accessibles réponse. Restez à l'écart de ces escrocs.

Read full review of Be2
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
5:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Be2 continued spamming

Dit bedrijf, be2 doet aan partner vinden, een soort huwelijks buro en dating service. als GMBH gevestigd in Luxemburg.
Zij maken absoluut niet waar wat ze beloven, ze liegen over het aantal ingecshrevenen, je krijgt geen zicht op wie er allemmaal rondloopt, ze zijn veel en veel duurder dan andere bedrijven, waarvan we weten dat ze wel kwaliteit in huis hebben.

maar het ergste is dat, als je besluit er niet aan deel te nemen dat je er niet meer vanaf komt. Ze blijven botweg iedere dag mails an je sturen en willen dat je allemaal protocols doorloopt. Wat je ook verzoekt het spammen, bekend van andere internet ongedierte gaat gewoon door.

Read full review of Be2 and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
M
M
michaeld1
west drayton, GB
Aug 20, 2011 9:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company needs to be investigated, closed down and money refunded to customers. I have had £149.94 taken out of my account without my permission and have had to stop my debit card.

Y
Y
yegdav
, AM
May 26, 2009 10:06 am EDT

You are matched with the members registered in your country. Photo is optional and you can ask the person whose psychological portrait suits to you to attach photo and open to u. There is 14 millions of members registered!

C
C
Carroll
, NZ
May 01, 2009 3:17 am EDT

Hi Im a 45 year old lady who thought this looked like a more detailed & confidential way to meet a guy than other websites.
I have just paid 140 dollars & now realise that the whole thing is a scam. Im lucky if i can see 20 matches for men age 39 - 50 throughout the world! Most have no photos, and few have much detail. Judging from the amount they spend on advertising you get impression its a legitimate company with hundreds of clients. I wish this company could be closed down for false advertising.
I am dreading trying to stop the automatic payment from my credit card, it sounds like a nightmare!

M
M
mick
Melbourne, AU
Apr 26, 2009 10:55 pm EDT

BE2 is total bull ###! YOU CANNOT CANCEL YOUR MEMBERSHIP BY YOURSELF THOUGH THEY STATE YOU CAN!
CHANGE YOUR CREDIT CARD NUMBERS ONLY WAY TO STOP THEM!

L
L
Loni
, ZA
Apr 20, 2009 4:07 am EDT

I agree fully with the comments regarding the Be2 dating site. I am also concerned that they are fraudulent but am in the process of trying to communicate with them. Although they respond they are mostly automated and do not address ones actual concern. I have tried to get the contact number but got a response that that they are currently upgrading their contact centre and is therefore not able to communicate to me via phone. Strange if you think how they advertise themselves.

ComplaintsBoard
C
10:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Be2 has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be2 - fraudulent activity

They Claim you can join free but take credit card details when you cancel within free trial period they dont send proper code & Continue to steal money from card at six monthly intervals (they Stole €174 on 24th Febuary which I never missed Until I checked recently, Then they stole another €174 on 27 August When I Complained to them they send me email...

Read full review of Be2 and 122 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Be2 customer service

Website

www.be2.com.au

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Be2?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Be2 Customer Service. Initial Be2 complaints should be directed to their team directly. You can find contact details for Be2 above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Be2. Discuss the issues you have had with Be2 and work with their customer service team to find a resolution.