Be2
reviews and complaints

I was signed into this site this month for $24 as offered on their website but dam goodness me I was charged for $299.00 and this is so sad and makes me gutted. I am a widow who worked hard for my life and this is what we get from these site.
I want my money to get refunded asap, and also want to close this dam account from this site. I am sooo sad to see how we have been treated as human being.

Thanks,
Litala Eliuta

I am a premium member and want to cancel the membership and delete the account but am unable as your site won't allow me to do so. I hope you can resolve this for me as soon as possible as I will be seeking advice on this problem if you fail to do so. I have tried to delete my account on a number of occasions without success as the site directs me to cancel my membership first and then delete my account but it refuses to cancel my membership at all. It is possible the worst site or app I have ever seen with no costumer service options available on the app and what help tips are available on it aren't much good as you cannot do any of these functions on the site anyway. I do hope this can be resolved asap

I signed up for a month's trial membership with be2. After a week or so I realised i didnt like the site and wanted to cancel it but couldn't work out how to, there was no option to cancel anywhere on the site. Yesterday almost €200 was withdrawn from my account without authorization. I'm furious about this as I am a single mother with three children, it's 2 weeks before Christmas and I had €400 in my account to last until end December. They have robbed me of €200 and I need it back

I signed up this morning for only 6 months at 9.99 per month and was charged for TWO YEARS!
I demand a refund and want to cancel my subscription completely. I have filed a complaint with PayPal.
I'm a chronic illness patient who may need to enter hospital at any time. Be2 took an unauthorized amount of money, money I use for the insurance excess I must always have at the ready.
I NEED A REFUND OF MY MONEY IMMEDIATELY.

I signed up with an introductory price of R150 and ended up paying more than R2400. The site is misleading as it provides you with matches that is not even close to what your preferences are. Photos of woman that does not fit the profile is used and in some cases the same photo used with various profiles.

The bank details was apparantly incorrect and to date, after various requests to supply the details they have on record, has not provided the information. The acount was locked and you are not able to verify the details.

The lawyers firm that the case was handed over was also making ‘threats' of if no payments are made courts cases etc will follow.

From a customer service perspective I rate them a 0 (zero). No attempt to keep a customer but rather chase them away.

I signed up to be a premium member with be2, as it said 1 month was 24.99NZD. You took $99.96NZD from my account which I didn't authorise and I want my money back and my profile cancelled/deleted. I'm having trouble finding an email for customer service to have this resolved and I have other bills to pay.
This is just a scam. Give me my money back.

I have recently joined Be2 and I wish to cancel my registration. I am a single mother and when I signed up it said it was $12. I have now been charged 299.96. I am most upset and I have bills to pay and need to put food on the table! I wish to cancel this immediately and am within the period of time that I can do this on your terms and conditions. My name is Fleur Harpur from Nelson, New Zealand.

Please refund this money immediately!

I requested in writing as per instructions for unsubscription to this website after realising the payment was not a one off payment but a 6 monthly payment. This was in April 2017.

I have now been charged a further payment of $299.40AUD in October 2017.

After complaining about this I was told I did not do as requested, however I believe I did.

I request my account be stopped including all further payments and my account be deleted.

I also request refund of $299.40AUD.

My details are Lynette Dix
Adelaide South Australia
Payment made via PayPal Australia

Details from my bank account
20/10/2017 Direct Debit PAYPAL AUSTRALIA - [protected]-$299.40
19/04/2017 Direct Debit PAYPAL AUSTRALIA - [protected] -$239.40

Emails
Hello,

Thanks for your message.

We're sorry that you don't want to continue your membership but a withdrawal from your contract and a related refund are not possible. Our Terms and Conditions do not offer a refund for any unwanted or unused Premium membership.

However, we appreciate that you want to cancel your subscription and you can do this by sending an email attachment, fax or posted letter.

However you choose to cancel, please make sure you CLEARLY MENTION YOUR EMAIL ADDRESS AND NAME so we can locate your account.

By email:
Send your signed and scanned cancellation letter as a pdf, jpg or gif back to this email address.

By fax:
Send your signed cancellation to: +61 [protected]

By post:
Send your signed cancellation letter to: be2 S.à.r.l, 13 rue du Commerce, L-1351 Luxembourg

IMPORTANT You must complete your cancellation at least 14 days before the renewal date of your subscription otherwise it will be renewed for a further period. (The date of your renewal is available under "Settings", "Your membership").

Sincerely,
be2 customer service
____________________
email: [protected]@be2.com.au
http://www.be2.com.au/

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register: B123206
Managing Director : Laetitia Pateau

10/21/2017 03:10 - Lynette Dix wrote:
If you don't refund my money I will be taking this further.

Lynette Dix

From: be2 Customer Service
Sent: Friday, October 20, 2017 5:54:05 PM
To: [protected]@hotmail.com
Subject: Re: [Ticket#[protected]] Unsubscribe

Hello,

Thanks for your message.

Please note that your premium membership is automatically renewed if it is not cancelled in time.

You were informed about the automatic renewal on the payment pages when you purchased your Premium Membership. This information can also be found in your profile under the FAQ/Help links and also in our Terms and Conditions.

As we have not received an appropriate notice of cancellation from you within the required period, the automatic renewal was processed. Your formal right of cancellation should have been sent to us before 04.10.2017.

Thank you for your understanding.

Sincerely,
be2 customer service
____________________
email: [protected]@be2.com.au
http://www.be2.com.au/

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register: B123206
Managing Director : Laetitia Pateau

20/10/2017 05:20 - Lynette Dix wrote:
I have been charged another $299.40AUD.

Please refund this asap as I cancelled this in April 2017.

Please make sure it doesn't happen again.

Lynette Dix

From: Lynette Dix
Sent: Tuesday, April 18, 2017 11:50:54 PM
To: [protected]@be2.com.au
Subject: Unsubscribe

Please unsubscribe me effective immediately.

I did not realise the price quoted was per month for 6 months. I thought it was the total for six months.

I would appreciate a refund asap.

[protected]@hotmail.com
Lynette Dix

https://www.paypal.com/myaccount/tra..

19 Oct 2017 01:00:57 AEDT
Transaction ID: 01S12815LM511212E

Dear LYNETTE LALLY,
You sent a payment of $299.40 AUD to be2 S.à.r.l. ([protected]@be2.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
be2 S.à.r.l.
[protected]@be2.com
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
[protected] $299.40 AUD 1 $299.40 AUD
Subtotal $299.40 AUD
Total $299.40 AUD
Payment $299.40 AUD
Payment sent to [protected]@be2.com

Invoice ID: [protected]-[protected]
Issues with this transaction?
You have 180 days from the date of your PayPal payment to open a dispute for eligible transactions in our Resolution Centre. Learn about Buyer Protection

Questions? Go to the Help Centre at: https://www.paypal.com/au/help

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your PayPal account and click Help on any PayPal page.

To receive emails as plain text instead of HTML, change your Notifications preferences. Just log in to your PayPal account, go to your Profile and click My Settings.

© [protected] PayPal. The PayPal service is provided by PayPal Australia Pty Limited (ABN [protected]) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service.
PayPal PPX001066:7e103c4724c93

Thank you for your message!

**** Please note that this is an AUTOMATIC ANSWER..****
**** If this answer doesn't help you, please reply directly to this email.****

To delete your profile: Log into your profile and go to the tab "My profile" and choose "Settings". Then click "Edit" next to "Profile Status".

IMPORTANT: The deletion of your profile does not cancel your Premium Membership!

Your be2 customer service

**** Please note that this is an AUTOMATIC ANSWER..****
**** If this answer doesn't help you, please reply directly to this email.****

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register
Luxembourg B123206
Managing Director
Laetitia Pateau
VAT IDs
Luxembourg: [protected]
European: LU 215 36 271

Confirmation of your order
Problems viewing this email? Click here. You are receiving this message because you registered with [protected]@hotmail.com at www.be2.com.au. If you no longer wish to receive this kind of e-mail from be2, unsubscribe here.

View your matches

Make contact with other members now

Dear Lynette,

From now on you have Premium Member status on be2, thank you!

You can now use all the premium features of be2 without any limitations:
• View the profile pictures of your matches, if they have shared them with you.
• Write an unlimited number of messages and read messages sent to you.
We recommend you are proactive by contacting your favorite matches in a friendly manner. Most of the time it is more successful to do so, rather than wait to be contacted. Do not hesitate to write to several matches now. This way you get a faster overview of who could be the love of your life.

Click now on "View your matches" below and have a look at your personal partner recommendations.

What are you waiting for?

Yes, show me my matches!

If you have any questions on how to use our product, please contact our customer service team. You can find the contact email address at the end of this email.

Your chosen Premium Membership is valid for the duration of 6 month(s) beginning on 18/04/2017 Total Price: AU$ 239.40 on a monthly installment schedule (incl. statutory VAT and fees).

To make sure you can use all the advantages of your Premium Membership without any interruption, your membership will be extended for another 6 month(s) automatically for a price of AU$ 299.40 (incl. statutory VAT). Of course you can cancel your Premium Membership in writing 14 days before expiry of the access period. If another termination period was communicated, you must cancel within the stated cancellation period to avoid renewal. For the cancellation to be effective you have to please refer clearly to this order by giving the email address you use to login to be2. For further information please see our General Terms and Conditions.

If you should have further questions concerning your Premium Membership, please feel free to contact us.

Give it a go and try be2 Premium features now. View your partner recommendations. See the pictures that your matches have shared with you. Write a nice message to the matches you like most.

Wishing you every success with be2,

unsubscribe | www.be2.com.au

Please do not reply to this email. Please contact our customer service in case of questions: [protected]@be2.com.au

be2 S.à.r.l.; 13, rue du Commerce; L-1351 Luxembourg; Luxembourg
e-mail: [protected]@be2.com.au
Commercial Register Luxembourg B123206; Authorisation of Establishment [protected] / 5
VAT ID: LU [protected]; Managing Director: Laetitia Pateau

be2® is a registered trademark of OPG Online Personals Group AG in several countries in the world.

https://www.paypal.com/au/cgi-bin/we..

18 Apr 2017 22:43:05 AEST
Transaction ID: 4HS45554DT0964702

Dear LYNETTE LALLY,
You sent a payment of $239.40 AUD to be2 S.à.r.l. ([protected]@be2.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
be2 S.à.r.l.
[protected]@be2.com
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
BE2 - 6 months Premium (YIGRBH61) $239.40 AUD 1 $239.40 AUD
Subtotal $239.40 AUD
Total $239.40 AUD
Payment $239.40 AUD
Payment sent to [protected]@be2.com

Invoice ID: [protected]-[protected]
Issues with this transaction?
You have 180 days from the date of your PayPal payment to open a dispute for eligible transactions in our Resolution Centre. Learn about Buyer Protection

Questions? Go to the Help Centre at: https://www.paypal.com/au/help

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your PayPal account and click Help on any PayPal page.

To receive emails as plain text instead of HTML, change your Notifications preferences. Just log in to your PayPal account, go to your Profile and click My Settings.

© [protected] PayPal. The PayPal service is provided by PayPal Australia Pty Limited (ABN [protected]) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service.
PayPal PPX001066:1c2dd82be2fef

I suspect that my husband still married / not separate might me a member on your site.
Tiaan (Marthinus Christiaan Bosch) date of birth 03/94/1981
Please check in to this matter as we ARE STILL MARRIED
He told me that he cannot cancel the account, is already chatting with a lady from Randburg Johannesburg area.
This will only mean he is putting her in the middle of a marriage.
As we have three children.
Please please look into this.
If you need more info please let me know, [protected]@gmail.com
I am contacting all the top dating site in South Africa regarding this.

Ive registered as a premium member, can't really unsubscribe, no response from customer service I've send mails and fax, they just got 179.94e from my account. That's an unauthorised transaction and i want my refund. I'm not even using the service anymore. I've notfied them that I am about to delete the app and my account, but I can't really delete the premium membership.

Sharon knapper
Sharon.[protected]@hotmail.co.uk. Tel:[protected]
I joined be2 last night 10th Oct 2017 and was notified that it would cost me $19.99 when I went through to the PayPal site I was charged $239.

I cannot afford this as I am a single parent and would like a full refund asap as I do not wish to use the be2 website as I do not trust it

Please contact me asap with a response

Kind regards. Sharon

A few days ago I received a 'match' for a HELEN. Last night I received two matches for a MEL and a MANDY.
The details, including ages, our profiles, eye colours, occupations, race and religion are all different but the picture is showing the SAME lady.
How can this happen, hence my question, is this a scam? This is not an isolated case, but I just deleted earlier 'double ups'.
My search parameters clearly show 60-78, looking for a female from the Northland area, not Auckland, the rest of NZ or even Australia.
How/why is this happening? See pics below.

be2 s.à.r.l. misleads the customer by showing a price and charging 20 times that amount against the customer's bank card; there are fake profiles in their web and their customer care service is not answering properly any of the questions and claims the user files. be2 s.à.r.l. even boasts that they are not refunding the money, clearly going against EU regulations. VIQ: SUE & DENOUNCE THIS SCAM

good day, I sent in a fax as required to cancel my premium membership, a few days ago, but no reply nor confirmation of cancellation.
here are the details:
henry chudzynski.
610 rue des ateliers, boucherville, qc, ca
email: [protected]@yahoo.ca
premium membership start date 22 july 2017 for 3 months.
user name : henry
Would you kindly send me a confirmation upon reception of my fax or email.
Thank you.
henry

Who in the world would be crazy enough to pay for talking to people? They could have made up different options if they wanted to limit something. Maybe I would pay for an opportunity to send more messages. For instance. That would be more profitable. Plus there are tons of similar sites that are free. Why would someone pay more? It doesn't make sense.

Took a one month membership since I only wanted to try it out and then cancel. However, there is no way to cancel the membership on the site. Here is the message:

Status of your membership:
Premium member, 1 month membership
You bought your membership on .../2017. Only as a Premium Member can you benefit from our full service offer and get full support with finding a partner. You can not access your subscription settings yet. This function will be available when we have finished processing your payment. This can take up to a few days.

I have never been able to access these settings to cancel. I have now been billed a huge amount of money and I am told I was supposed to make a special request by email to cancel the membership. There is no easy way to find the email address in any case to do this. I had to search the internet to find the address:

"...sent us a signed cancellation request, please send it again and we will update your account..."

There is no consumer protection with this company and no way to cancel a membership. A scam. Will be contacting the Better Business Bureau about this.

I have sent several emails asking for the precious steps for cancelling the premium membership, but they have failed to furnish me with the details I need cancel the membership.
I want to delete the profile, but I need to cancel the membership before I can delete this.

Please either cancel my membership or send me the fax number or email I need to contact to cancel the membership

If I do not hear back I will be getting in contact with customer care regarding your service ..

Hi there

A received an email from be2 Dating Site saying they had an offer on for £3.95 a month for 12 months which totals £47.40. I checked my bank and they have taken out £179.88. I have googled this company and it says they are based in Germany and its a scam. A lot of people said they never received their money back even though it says you have 14 days for a refund. My contact number is [protected] if you wish to speak to me.

I first signed up to said site for 5 Euro. After a month I e-mailed Be2 to inform them I wanted to delete my account.
Got e-mail stating account could not be deleted. A week later 179 Euro was taken from my account. After endless e-mails from me asking for my money back..I got no response and my account was still active online. Yesterday I tried to open my online account with Be2 and was informed that i needed to pay 1 Euro for a week to access my account! What do i do to get a full refund?

Looks like ive been scammed like everyone else. Is says I have premium membership and cannot delete my account until I delete the membership. Problem is there is no way to delete it. Only a faulty link available on their site to deleting your profile.

Can I be advised what it is going to look like when they start taking my money out of my account? I will have them blocked. Thanks