[Resolved] Be Wiser — phone call charge
I went to take insurance out with yourself online and then had to ring you.
The phone call was shocking
I kept being put on hold then someone would speak for 30seconds and then put me on hold for ages again
I've now had my phone bill and been charged £30.00 for the phone call to yourself
This is totally disgusting and now I know why you keep people on the phone on hold so long.
This has also just happened to my father who is terminally ill and you done exactly the same to him and he has a phone bill for £50 for one phone call to yourself
Please contact me
On [protected] to help resolves this peacefully
My name is erkin salih
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Be Wiser Insurance Services Customer Care's Response · Jun 13, 2018
Thank you for taking the time to provide this review.
I am sorry that you are unhappy with the level of service you have received and can confirm that a member of our Customer Care Team will be in contact with you to discuss your concerns.
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