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Cupid Media Pty Ltd
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3.0 3 Reviews

Cupid Media Pty Ltd Complaints Summary

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Newest Cupid Media Pty Ltd reviews & complaints

ComplaintsBoard
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12:00 am EDT

Cupid Media Pty Ltd Mixed Feelings but Worth a Try

BBWCupid offers a platform for plus-size singles to connect, but the experience seems to vary. Some users appreciate the diverse profiles and easy search features, while others express concerns about fake profiles and slow customer service. Despite mixed reviews, the site's commitment to providing a safe space for BBW dating is commendable. If you're open to exploring different options and willing to navigate potential challenges, BBWCupid could still be worth a try for finding meaningful connections.

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12:28 am EST
Verified customer This review was posted by a verified customer. Learn more

Cupid Media Pty Ltd Scam site

If you are a real person, don't go uploading your pictures and personal information on any of the Cupid Media sites or sister organisations they prompt you to join while on your page or being advertised on your page.

They will seize your pictures and shut you out!

There are little boys in cafes and fraud-business offices that open for dirty business - use these seized profiles and information to deceive men and women and defraud them in the end.

There sister sites like travelmates & datemyage etc have bots that speak to you non-stop while they prompt you to buy their subscriptions. Why cheat people, Why scam people, Why not grow your site in a decent and organic way then prompt people to pay.

I pity the enormous number of desperate men and women being conned and deceived on such sites that keep increasing in numbers as world economies sting harder and people are desperate to make money by hook or crook- they must have figured if big tech are gaming people and stealing from them and making money off them without them knowing, why don't we too?

It's not only sad and pathetic, it's killing - they are killing innocent people by the day but don't even know it, really sad

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4:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cupid Media Pty Ltd not being able to contact company to delete profile

I would like to delete my profile and there is no way to contact the company online as I am not in a position to phone the company. What is the problem with that? It seems they are doing this on purpose to keep you on the site so you will upgrade. Not happening! If my profile is not deleted then my lawyer will be involved and there will be a very large payout from you! Thank you.

Read full review of Cupid Media Pty Ltd and 3 comments
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George Brounos
, US
Aug 20, 2018 1:07 pm EDT

If you create your profile using Facebook it isn't possible to delete the profile. The reason is because before the profile can be deleted a password is required but if you signed up using Facebook you don't have a password. I tried using my Facebook password but it didn't work.
This can't be legal! Avoid

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not-happy1
Altamonte Springs, US
Apr 15, 2013 6:44 pm EDT

I have had an account for about 3 or 4 years, and I have not had any problem. Well, yes, sometimes when I login it tells me that I am not recognized. Most of the time I just link on an email and it logs me in automatically. I have payed and lapsed several times. It is a good site, however I have NOT been able to login for the last three weeks. I was logged in, and searching, and then the next day I was looking at one email and wanted to check a specific lady, when I clicked on the link, it went to the login page, and it did NOT logged me in automatically. I tried logging in manually, and it would not let me in at all. I tried resetting the password, and it said that it had sent an email, however I did not see anything. I have tried several times for the last couple of weeks, and although the website says they sent me an email to reset the password, there is none, I have also checked the SPAM folder, and there is nothing. I sent email to the team@BBWcupid.com and have not received an answer.
VERY DISAPPOINTED!

S
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Stella Mwangi
, KE
Feb 01, 2013 12:21 am EST

Dear laffkat,

Members are allowed to delete their dating profiles at will and under no circumstance do we force a member to keep a profile or upgrade their membership if they are not interested in doing so. Deactivating a profile is very easy and you can do it on your own or you can ask our customer service team to do it on your behalf by sending an email to team@bbwcupid.com. Kindly provide your membership details.

If you would like to deactivate your account on BBWCupid.com by yourself, kindly log into your account, go to the ‘Settings’ menu on your member homepage and click on ‘Switch off member profile’. This will direct you to a page where you will be required to provide optional feedback on your reasons for switching off your profile. Once you are done, click on the ‘submit’ button and your request will be processed within the next 24 hours.

  1. Pros
    1. Niche dating focus (BBW community)
    2. Extensive user base globally
    3. Advanced matching algorithms
    4. User-friendly interface & features
    5. Robust privacy and safety measures
  1. Cons
    1. Limited niche market focus
    2. Potential for fake profiles
    3. Competition from larger dating apps
    4. No innovative matching algorithm

Cupid Media Pty Ltd Customer Reviews Overview

Cupid Media Pty Ltd operates BBWCupid, a niche online dating platform catering to individuals interested in plus-size dating. The service connects users seeking romantic relationships with a focus on body positivity. BBWCupid offers profile creation, search filters, and various communication tools to facilitate interaction between members. The platform is part of the Cupid Media network, which specializes in developing dating sites that target specific demographics and interests. BBWCupid aims to provide a comfortable and accepting environment for users to find compatible partners.

Cupid Media Pty Ltd In-depth Review

In summary

Cupid Media Pty Ltd operates BBWCupid, a niche dating platform. It provides a comfortable environment for plus-sized individuals to find love and friendship. The website is user-friendly, with a straightforward sign-up process and various membership options. While the user base is diverse, the site ensures profile quality through verification. The matching algorithm is effective, and communication features are adequate. Privacy and security are taken seriously, and customer support is helpful. The mobile app enhances usability, and the site boasts many success stories. Unique features and a focus on inclusivity set BBWCupid apart, although its cancellation and refund policy could be clearer. Compared to competitors, it holds its own, especially for its target demographic.

Overview of Cupid Media Pty Ltd

Cupid Media Pty Ltd is a well-established company that runs various niche dating websites, including BBWCupid. They specialize in creating a safe and specific dating experience for different groups of people.

Ease of Use and Website Navigation

The BBWCupid website is easy to navigate. Menus are clear, and features are accessible, making for a pleasant user experience.

Sign-Up Process

Signing up is simple and quick. You need to provide basic information and can upload a photo. Email verification is required, which helps in keeping the platform secure.

Membership Options and Pricing

BBWCupid offers free and paid membership options. The free version has limited features, while the paid memberships—Gold and Platinum—offer more functionality, such as messaging and advanced search. Pricing is competitive and provides good value for the services offered.

User Base and Demographics

The site has a diverse user base, with members from different backgrounds and locations, all interested in plus-size dating.

Profile Quality and Verification

Profiles on BBWCupid are detailed, allowing for a better understanding of members. Verification is encouraged to ensure authenticity, which enhances trust among users.

Matching Algorithm and Search Functionality

The matching algorithm considers user preferences and activity to suggest potential matches. The search functionality is robust, with several filters to narrow down results.

Communication Features and Interaction

Communication options include messaging, chat rooms, and the ability to comment on photos. Interaction is straightforward, although some features are limited to paying members.

Privacy and Security Measures

BBWCupid takes privacy and security seriously, with encryption and guidelines to protect users. Personal information is handled with care.

Customer Support and Service

Customer support is available through email and offers helpful assistance. Response times may vary, but the service is generally reliable.

Mobile App Availability and Usability

The BBWCupid mobile app is available for Android devices, providing a good user experience and allowing members to stay connected on the go.

Success Stories and User Testimonials

The website features many success stories and testimonials from users who have found meaningful connections, which speaks to the effectiveness of the platform.

Special Features and Unique Selling Points

BBWCupid has several special features, such as the ability to translate messages and a profile highlighting option for premium members, which make it stand out.

Inclusivity and Community Guidelines

The site promotes inclusivity, with a focus on providing a safe space for plus-sized individuals. Community guidelines are in place to ensure respectful interactions.

Cancellation and Refund Policy

Cancellation is straightforward, but the refund policy is not very clear. It's important to read the terms of service carefully before purchasing a membership.

Competitor Comparison

Compared to competitors, BBWCupid offers a more tailored experience for plus-size dating, with a good balance between functionality and cost.

Final Verdict and Recommendations

BBWCupid is a commendable choice for those interested in plus-size dating. It provides a secure and friendly environment with useful features. We recommend trying the free membership first and considering a paid membership for full access to the site's capabilities.

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