Menu
Truist Bank (formerly BB&T Bank)
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
reviews & complaints

www.bbt.com
www.bbt.com

Learn how the rating is calculated

1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Truist Bank (formerly BB&T Bank) has claimed their business profile
Get notifications about new complaints and reviews of Truist Bank (formerly BB&T Bank). We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truist Bank (formerly BB&T Bank) reviews & complaints 975

Sort by:

Newest Truist Bank (formerly BB&T Bank) reviews & complaints

ComplaintsBoard
G
4:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) overdraft fees

I recently incurred two overdraft charges on my checking account at bbt. I deposited a check and was told that $100 would immediately be credit to my account, when it actually didn't go through until the next day. As a result, instead of the $144 I should have had, I only had about $70. Then, over the weekend, I made purchases, assuming I had my full check, not half of it. My account again overdrafted, resulting in a balance of -$276. I went into my local branch and attempted to resolve this, informing them of what the teller had told me when I deposited my check. I even asked them to simply adjust that overdraft, then if the second would have still occurred, that I would resolve it. They refused, saying that it wasn't their fault. Then, I receive a notice saying that after 7 days a $30 charge would be placed on my account, a notice I received 4 days after the charge was applied. I am currently unemployed and have no steady income of any kind. I like this resolve in some way that I can close my account, even if it means a $0 balance in my account. I will no longer do business with bbt and will strongly discourage anyone I know to use them.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) fees

I have not used my account in more than two years. I keep it open in case I got a job that required direct deposit. As of December 1, 2009 I had $0.56 in my account. Yesterday, I received a letter saying that my account was negative $35.44 which shocked me. I call my local branch and asked why I was overdrawn when I hadn't even used this account. She informed me that during the months of Dec and Jan when I called the customer service number on the back of my card and ACTUALLY talked a representative they charged be $2.00 PER phone call. They charged me $6.00 total in fees for the phone calls and THEN charges me $30 for an overdraft fee. I told her that this was complete ###. What kind of company charges their customers to speak to a live person through customer service!?!?! They told me that the overdraft fee might be waived but the phone fees I will have to pay. Yeah, Right. Sorry, this girl don't play nice when things like this happens. I am NOT paying ANYTHING to them because I feel what they did and do everyday is wrong. I will going to my local branch tomorrow and closing my account. PERIOD.

Read full review of Truist Bank (formerly BB&T Bank) and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
Z
Z
zooeylouey
Arlington, US
Dec 22, 2008 2:58 pm EST

These people are ridiculous. I got a mysterious $8 maintenance fee on my statement, with no explanation after having an account for 4 years without this happening. SO I called and they told me it's because I didn't meet the $2500 that month. Nice, so they were going to keep charing me $8 until my savings account was empty? SO fine. I transferred funds into the account and the lady said everything was fine I shouldn't be fined next month. OF COURSE, I get next month's statement and another $8 fee, then I look at my balance which remained over 2500 since I put the money in. SO I call them again. I get put on hold 3 times and get told a supervisor will call me back because of course she can't figure out why I got charged. Of course, 5 hours later no supervisor has called me back. SO I get on the phone and call again. I explain everything to a very sweet woman. SHe tries to figure it out and is again perplexed. She finally claims it's because the average since last month is not over 2500 I got charged again. This sounds ridiculous to me. I said well I don't think I should pay this since your employees are lying to me. I asked the lady last month if I would be charged for this month and she said NO. She starts sputtering about talking to a supervisor puts me on hold where I get to listen about BB&T's values (YEAH RIGHT). Then they tell me they can't take maintenance fees off my account, I have to talk to my local branch. THEN WHY THE HELL HAVE I SPENT 30 MINUTES AND 2 PHONE CALLS DISCUSSING THIS WITH YOU PEOPLE! So she gives me the local number. I call them and get an earful of attitude. They start asking me if I've been writing checks from this account, I SAY NO (shouldn't they be able to tell if I've been writing checks from this account?) and that I called the 1800 number and they all said it was about the amount of money in the account. She says I'm going to have to call you back. YEAH I'll be holding my breath. Incompetence doesn't even begin to describe it.

J
J
Jane1744
Fairfax, US
May 15, 2011 5:20 am EDT

The fee is for talking to their 24 hr 800 number customer service (never call that # to talk to someone unless you have an emergency... such as you lost your card/ checks) call the branches during working hours... its free ... yea... you have to look up their numbers on the website or google it... but in any case... its peferable because then if you need to follow up you can always go in and see that person face to face

B
B
BG77
, US
Jun 02, 2010 3:08 pm EDT

Charging a fee for service might seem unfair, but it's not "wrong."

H
H
hawker
Charleston, US
Oct 26, 2009 8:31 pm EDT

Thanks to this website I am more prepared for the confrontation I will be having at BB&T tomorrow. I opened my accounts in Louisville, KY several years ago and never had a single incident. I have never overdrawn my account (until now in SC). BB&T holds every check I deposit including government checks. They have pulled out checks and left them sitting on the counter. They have charged overdraft fees when their holding of the deposit was the cause. Most recently, I made a deposit written by a local business. As usual, the deposit was held. Then today I pulled up my account and saw that they credited the deposit and PULLED it out again.

I am not a rich person, but I do manage my finances responsibly. These practices are RIDICULOUS and hopefully illegal. I will join any group that is putting together a class action suit. You have my input and support. I do not plan to make another deposit with BB&T just to watch them sit on MY money interest free. I have another deposit to make this week. I intend to take this post to BB&T personally as well as to my NEW bank.

D
D
David Benson
Washington, US
Jul 07, 2009 12:40 pm EDT

Anyone interested in participating in a class action suit against BB&T please contact me.

David Benson
snags6@yahoo.com

ComplaintsBoard
D
8:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) taking money without notifying me

Last week I noticed a large withdrawal from my BB&Taccount. When I inquired about this with the bank they told me that it was recovery money from an account in 2004. When I called they referred me to another number which I called and they told me it was from an account in 2004 that I had with my son. I asked why I was not contacted in some manner (phone, letter, etc) and they said they had contaced my son in 2005. The money they took was $236.00. I am 73 years old, I unfortunately have to live on my Social Security check due to a failed investment. I have had a couple of times NSF which of course they charged me for that. If I'm guilty I am guilty but there is no excuse for them sending the check back, charging the NSF immediately and then maybe 3 or 4 days letter they send you a post card telling you about their actions. If I didn't do online banking I would have not known about the NSF or the illegal withdrawal they just made. That is half of my mortgage payment and that is automatically deducted from my account (my permission of course). If I had not known about their illegal act my mortgage payment would have been sent back. I cannot afford to lose my home, I can't work and now I either pay my electric bill and be behine on my mortgage or pay the mortgage and lose my electricity (no lights, no heat). I cannot believe they did this. My son and his wife had a problem with jobs, etc. so I co-signed for a credit card for my daughter-in-law. It ended up maxed out for over 7, 000 dollars. I took out the present mortgage to help them and also to pay the +7, 000 dollars to BB&T so they wouldn't lose their money. I did the right thing for them so needless to say I'm dumbfounded they would do such a thing. I am going to carry this complaint on with Better Business Bureau and consumer advocate groups. I have absolutely no documentation regarding this incident from BB&T, just a big surprise. Wonder which employee has my money in their pocket? I know feel that my money is no longer safe in BB&T if they can just take you money when they want without even letting you know.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
G
G
guestas12
, US
Mar 19, 2010 10:45 pm EDT

They do whatever the fell like at the moment which is anything but being honest.
they feel like taking a vacation then fund it from customers accounts

ComplaintsBoard
L
5:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) overdraft fee, phone call fee, use your atm card fe

If you do not what control, of your own money bank at bb& t, they charge 2. 00, to talk to them, 2. 00 to use your atm card, they are theief, and yes yes yes, they will srcew any and ever way possiable, they pure out ole suck$

Read full review of Truist Bank (formerly BB&T Bank) and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
LMWAL931
laurinburg, US
Jan 30, 2011 8:27 pm EST

i have a credit card with sears. it is handled by citibank. i pay for all purchases, but i don't pay late charges when my acc't is only a few days late. my balance is $115.26 and this is late charges and interest on late charges. i treasure my sears card and i hope you can help me. many banks are anti-humanity and some carry it to extreme. at any rate i never pay charges of this sort. enclosed is one essay i send to banks when
they do this type of anti-humanity. sears has never shown me any anti-humanity. thank you.

S
S
StNickolais
Knoxville, US
Apr 29, 2010 7:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Filing formal complaints to get real results

Federal Reserve Bank Complaint Department

http://www.federalreserveconsumerhelp.gov/complaintinfo.cfm?info=1

US Treasury Department - Office of Comptroller of Currency

http://www.occ.treas.gov/customer.htm

L
L
LMWAL931
laurinburg, US
Feb 18, 2010 5:42 pm EST

I MADE A $8000 DEPOSIT ON DECEMBER 3, 2009 . BUT ON THAT DATE I HAD A CHECK COME IN AND WITHOUT THE $8000 DEPOSIT I WAS OVERDRAFT. SO THEY IGNORED MY DEPOSIT AND CHARGED ME A OVERDRAFT FEE ON DEC. 3RD AND ANOTHER OVERDRAFT FEE ON DEC. 4TH. MOST BANKS DEPEND ON POOR PEOPLE TO MAKE THEIR MONEY. THEY PAY MONEY TO RICH PEOPLE IN THE FORM OF INTEREST. I BELIEVE MOST HAVE FALLEN INTO OBSESSIVE COMPULSIVE ADDICTIVE SYNDROME. I BELIEVE THIS IS A CRIME AGAINST HUMANITY. I AM IN THE PROCESS OF CLOSING MY BB&T CHECKING ACCOUNT.

ComplaintsBoard
G
6:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) TD Bank rep offs Girls scout troop.

It’s time to return TD bank back to Canada. Today started out as a proud parent of two young girls when I brought some of their Girl Scout Cookies to sell at my office. Returning home I told my girls that I sold 4 boxes of cookies at work. They were so happy over 15 dollars they ask me to deposit the 15$ into their nonprofit checking account at TD bank in Chalfont pa. Good day so far. Looking for a deposit slip my wife told me that TD started charging the Girls of America 25$ a month fees for their account. The only started few months ago. These poor girls are working so hard for some arts and crafts. I think this wrong and TD bank should reimburse these fees. It’s Ironic that a Canadian bank charging the girls scouts of America for a small checking account. Go back to Canada.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Truist Bank (formerly BB&T Bank) - unjust overdraft fees

BB&T has the worst overdraft policy of any bank. It is criminal to charge a customer $35.00 per transaction per overdraft occurrence. And it's not even a real transaction as shown by BB&T's online banking interface. There are two amounts in the online interface, current balance and available balance. I have some dirty comments about the current balance...

View 0 more photos
Read full review of Truist Bank (formerly BB&T Bank) and 5 comments
ComplaintsBoard
B
8:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) worst policies in banking

We have had all of our business and personal accounts with BB&T. I don’t know what is going on, but they are a curse to anyone trying to survive in these tough economic times.
Issue One: We have a mortgage with them on a house my husband built as a model (he is a contractor). The mortgage is at 8.75% and when the bottom fell out of the housing industry, we contacted them and asked if we could refinance at a lower rate (they were around 4.25%). They said “we don’t do that for business customers”. We attempted to sell (impossible!), found a renter (which left us without a model) and held on hoping things would turn around. We went back to the bank six months ago and they agreed “to take a look at it”, asked for new tax returns, financial statements, etc. We told them we could not continue to make the payments, and talked with their collections department in North Carolina who told us to make payments of $50 per week until they made a decision. Okay – so we did that. They told us to bring the mortgage current and they would refinance; we did which they first applied to “late fees”, then applied to interest, then principal. That, of course, didn’t bring it current because of the “penalty” charges. We kept calling and asking if they had made a decision; they said “we’re looking at it and we’ll get back to you.”
Fast forward to December, 2009. We received a call from our branch manager who left a message on our telephone answering machine stating they were willing to do the refinance BUT would require we pay $25, 000 in penalties, principal and interest before they would do the refinance because it had taken so long. It TOOK SO LONG because BB&T kept stating they were "working on it". What, are they crazy? If I had $25, 000, the mortgage would be current. Yesterday we received a letter from an attorney stating the bank was foreclosing.
If they had refinanced, the rental payment would have covered the mortgage and we would not be faced with bankruptcy. My husband is in his late 60’s, has been in this business his entire life, and has never dealt with such greed and unwillingness to assist a customer.
Issue 2: My husband receives two retirement checks on the last day of the month which are wired into our account. They always show as pending funds on the last day of the month. We pay my health insurance payment with BB&T Bill Pay – the payment is $270.00. On December 31, 2009 the two checks were wire transferred as usual. However, BB&T decided to process the check for $270.00 first (there was $200 in the account) and HOLD his wire transfer until January 4, 2010. They cancelled my health insurance payment stating there were “insufficient funds”. I wrote to them and they confirmed the processed the BillPay at 7:00 instead of midnight, and didn’t process his wire transfer until the 4th of January. I checked our account activity for the prior six months and never ONCE have they held the deposit until the 4th of the following month.
Thank you for having this website – until I stumbled on it, I thought it was just me! Avoid BB&T at all costs!

Read full review of Truist Bank (formerly BB&T Bank)
Update by babeismydog
Jan 10, 2010 2:27 pm EST

Thought you might be interested in the following:

In September, 2009 BB&T Corp. decided to eliminate overdraft fees for customers who overdraw their accounts by less than $5. They also said it would not charge more than four overdraft fees a day. The changes are effective Jan. 1. In addition, BB&T also said it would provide overdraft alerts at its automated teller machines.

“Client satisfaction continues to be our top priority, ” said Donna Goodrich, a senior executive vice president for BB&T’s deposit-services unit.

“The changes we’re announcing today, in addition to tools and services we already provide, will help our clients better manage their deposit accounts.”

BB&T states it offers several methods for customers to monitor their accounts and avoid overdraft fees, including online banking, call centers, e-mail alerts, mobile banking tools and ATMs. Consumers who go beyond their monetary limit get tagged with fees that can run as much as $36 for an overdraft of just $1.

Some consumer groups call the overdraft fees the electronic equivalent of speed traps. They say that banks allow consumers to spend more than they have in their accounts so they can charge overdraft fees. Banks, for example, push the use of debit cards as a convenience to consumers and an efficient way to handle transactions. But debit cards are a problem “because most people assume they can’t spend more than the balance of their checking account, ” said Kathleen Day, a spokeswoman for the Center for Responsible Lending in Durham. In fact, they can spend more than the balance; that’s where the overdraft fees come in.

At the heart of the issue are the rapid advances of technology into everyday, and everyone’s, finances, and the inability for banks to provide, and consumers to receive, dependable real-time account information.

Until this decade, “if you didn’t have enough money, the bank wouldn’t accept it, and you wouldn’t owe anyone a fee, ” said Jean Fox, the director of financial services at the Consumer Federation of America, a consumer-advocacy group based in Washington.

This information is from the NewsObserver article by STAFF WRITER ALAN M. WOLF

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
9:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Overdraff Fees

In these difficult times, where money is always a problem I encountered myself depriving me from things that might well be able to afford them but I can’t because I have to support my daily life(Bills, Rent, Food, etc) … but it CITIZENS BANK with Headquarters in Providence, RI has taken the task of charging People multiples Overdraft fees to bring checking accounts in red balance just before they get a work direct deposit (that’s what been happening to me in the last two months and Sir I can prove it!) when I say swindle I’m not been dramatic they have charge me $78.00 for $2.86 and $7.68 that’s more than 700% more! And is not only me but with many people with whom I normally see at work, train or even on social websites. There anything you can do for us? How can we not suffer this kind of bad business practices? Only two weeks I have been charged an average of $ 300!

I make a normal complain and this are there answer: "Like a Courtesy we are going to return the amount of $78.00 to your checking account and two days later I have $117.00 in overdrafts fees again! with no apparent reason.

Please help!

Read full review of Truist Bank (formerly BB&T Bank) and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
M
M
MrSmith29
Los Angeles, US
Mar 21, 2015 1:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to open a checking account when i found out that there was a negative checking account through Woodforest National Bank being reported on my consumers report. I took the proper steps in Having this removed and sent in requested documents plus more. I ended up talking to one of there supervisors who tried to talk in a blaming type of tone and requested more documents. I was unable to obtain the requested documents so i called to find out what would be my next step in having this fraudulent account removed. I was put back with the same supervisor who disrespectfully told me that its Friday and she was not going to have a bad day dealing with me. So when i started to state my rights for obtaining the information she claimed to be accurate she told me she was going to hang up on me and while i continued to make reference to the FTC she rudely hung the phone up without any remorse.

J
J
joyce grenham
Lowell, US
Oct 23, 2013 8:06 am EDT

I had some automatic payments to my checking account and forgot about an annual payment. My account had enough money for 1 of my auto payments and I did see it being withdrawn and had a balance. Unfortunately I had the annual bill come in that put my account in the negative. They switched the order that the bill was paid so they could charge me for both bills so I had to pay $74 overdraft instead of the $37 for the 2nd bill that came in. This is not the first time they have done this to my account. Closing this account but i think something should be done about this type of practice. How greedy do the banks have to get before someone puts a hold on them.

R
R
renop911
livonia, US
Aug 29, 2011 3:50 pm EDT

This bank is the worse ever! They hold any check to overdraft my account. Their tellers gave me wrong info. they told me if I deposit before 3:00pm it wont overdraft, THAT IS A LIE! I run to the bank trying to avoid the $37 fee, after I deposited my check was on hold, so they charge me the fee. The tellers wont tell you is on hold. The Fed. Regulation CC says the bank most tell you that your deposit will be on hold so you can agree to deposit or not. They never did. I closed my account after it was in zero, two minutes later they called my house to letme know that it was overdraft again! because a new fee just came. A FEE! for what? People please save your money. There is not a manager NEVER available to help.

D
D
DaveBT
Anytown, US
Nov 13, 2011 3:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Multiple unauthorized charges placed on a bank card. These were international purchases that incurred international charges. Do not want to explain here due to the personal nature. Please contact me so we can discuss this further and resolve this issue. Thank you.

O
O
OVERDRAFT FEES
San Diego, US
Apr 22, 2010 4:59 am EDT

THE BANK HAS STOLEN $915.00 FROM MY CHECKING ACCOUNT OVER A PERIOD OF 3 WEEKS, TAKING $305.00 EACH WEEK. AND THEN, THEY CLOSED MY ACCOUNT AND THEY HAVE NEVER AGREED TO RETURN THAT MONEY TO ME AND GIVE ME BACK MY CHECHING ACCOUNT THAT I HAVE HAD SINCE 1970 (FOR 40 YEARS). I WANT MY MONEY BACK.

Woodforest Customer Service
Woodforest Customer Service
The Woodlands, US
Mar 30, 2015 3:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.

E
E
eflkin
, US
Nov 13, 2011 3:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is not your bank's website, please contact your bank directly.

O
O
OVERDRAFT FEES
San Diego, US
Apr 22, 2010 5:02 am EDT

HOW CAN I SUBMIT SOME DOCUMENTATION WITH MY COMPLAINT?

ComplaintsBoard
L
2:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Truist Bank (formerly BB&T Bank) - Class action lawsuit

What is there NOT to complain about at this point?? Browse this forum and you will find it all. Just how low will one bank go? BB&T will show you. My post on this complaints board is at this link: http://www.complaintsboard.com/bbt-bank-they-will-flat-ruin-you-c152 Here's a link you may find of interest: www.lieffcabraser.com/consumer/bbt.htm They are...

Read full review of Truist Bank (formerly BB&T Bank) and 70 comments
ComplaintsBoard
F
10:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) bank fees

BBT claims to be a hometown small bank. Well they have gotten WAY to big for their pants. They now won't remove overdraft fees even on 5.00 overdraft items which they in turn charge 35.00 per item to the customer unless you have the proper BANKING relationship with them. I.E lots of money in their back earning you 1%! They have become just as greedy as Bank of America and the big banks. How does congress allow these crooks to charge 35.00 for a pack of peanuts and a coke that overdrew your account because some merchant's software screwed up and double debited your checking account? tarp schmarp..lets give the money back to the American citizens and stipulate they use it to pay down debt to these crooks instead of throwing good money out of the door to the the bank thieves themself. Contact your senator about it.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) excessive fees

Are BB&T customers aware after 2 calls to customer service within a billing cycle that they charge you $2.00 per call to speak to a customer service rep.? I got one on my statement for a 3rd call to find out why my new debit card had not arrived. I was told that one had not been ordered according to their records. Can you imagine getting charged for following up on a mistake made by the bank itself? The rep had to clear with a supervisor in order to refund the charge.

I am calling local credit unions today to compare charges. BB&T advertises that they are the favorite community bank. That is a very hard promise to live up to especially when the bank employees have attitudes that make it hard to like anything about them.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jurutungo
, US
May 10, 2010 3:35 pm EDT

All the banks that I know of that have a 1-800 number charge you to speak with a representative. They also have it listed in the "schedule of fees" by law. It's better to call the branch if you want to speak to a live person.

ComplaintsBoard
M
6:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) remodification nightmare with bbt

BBT has been grossly insensitive to the needs of the customers. I have been asking BBT to reduce the 2 digit interest rate on my mortgage for almost 15 months. No one will listen to me. I kept on paying because I want to protect my credit. When my job advised me that my hours will be cut In July 2009, I knew that will pose a problem with keeping up with BBT'S exorbitant interest rate. I knew I am qualified for loan modification. I went to Christy James at the Hwy 85 branch submitted ALL the paperwork required for rate reduction and loan modiification. I did not hear from her again. I called her weekly, she didn't have the decency to return my call. After three months of calling, I was able to reach Christy James. She said, I have 3 addresses on my credit report and that was a concern to her. I told her the address was my mom, my sister and myself. I went to her office with my mother who had originally giving me $27, 000 as down payment for the house 3 years ago, and my sister and myself. All three of us showed her our GA IDs to show that the addresses on my credit report are my mom whose house I used to live and my sisters. And she said BBT prefers houses to go into fore closure than to modify it. Her statement shocked me. Is this the true mindset of BBT. Will BBT use any form of excuse to be taking peples home from them. I told her that I was not willing to walk away from the $27, 000 investment on a $120, 000 home and that all I am asking for is a rate reduction. Interest rate around the country is as low as 4.5 percent, why will BBT insists on 2 digit interest rate at this time and in this hard times. Christy James said she will send this to the underwriter and she will get back with me the following week. I did not hear from her. I kept calling, calling again. Six weeks later, I was able to reach her and she said, loan modification is denied. I said, what do you want me to do, she said I dont know. In my life, I have never seen such iinsensitivity and such un professionalism. I still dont know what to do.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
12:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) overdraft fees

Got slogged $245 in overdraft fees after a check from another bank was deposited!

Total purchases were under $40... Then tried to close the account numerous times and they ignored all requests. They then used all the balance of my account in fees which threw my account into a negative balance... Then to top it off they sent me a letter stating that they were going to charge me another $30 to close the account and that my details would be sent to collections... All this after I had tried sooo many times to close the account!
Anyways I stuck a letter to the worthless manager on their front door stating how I felt and that they were no better than criminals and guess what... I got slapped with a trespass order this morning for all bb&t banks... Ha ha ha!
They really don't like you telling others what they are actually like "criminals"
Anyways now they are refunding the additional fees, closing the accounts and sending me a check for the balance... I had to go through all this to get my account closed... Unbelievable... To see the notes I posted on their front door type in cathryn miller on facebook as I posted them there!

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
2:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) overcharged fees

I wanted to take the time to voice my concern with recent service I have recieved. After reviewing my checking account I noticed that I was charged a thirty five dollar return item fee. This was a surprise to me because I was under the impression that if for any reason the funds where not availible in checking that for a seven dollar(which is now ten dollar)fee would be charged and the money would be taken from my savings account. After reviewing both my checking and savings account I saw two previous ten dollar transaction fees charged. That I expected and gladly paid for since I did use the service. There was also enough funds in my savings account to cover all of the transactions that where made. After discovering that a bank error occured I visited a nearby branch to discuss this matter. I was told that the only person that could help me was out to lunch and I could wait about thirty minutes for him to return. I decided it would be best to return later instead of waiting and requested to leave a message for him. When I returned he was assisting another customer so I patiently waited to speak with him. Shortly after another gentleman arrived and was also waiting to speak with him. What made me so upset was that he took a moment to run to copying machine and handed me a print saying here I was able to return eight dollars. I was very insulted because clearly an error had been made and I didn't feel that it was corrected. I asked him why this had happened, and to please explain why I wasn't given a full refund. The response I was given was, " I don't know Sharon is out of the office she can explain it to you tomorrow". Now I found that hard to believe seeing that he was the manager and didn't know. What manager doesn't know? If that where true then how was he able to do the small return in the first place? This was very disturbing to me because not only was I insulted by the amount refunded but I also felt brushed off that he did not take the time to care for my needs as a customer. I sent in a message online to customer service hoping that this issue would be resolved. I have been waiting for three days now with no resolution to this issue and no response why?

Read full review of Truist Bank (formerly BB&T Bank) and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
banthony1313
Sanford, US
Jul 18, 2016 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This banks deposits and credits are designed to assess fees on checking accounts. When other banks process deposits the same day, BBT holds the depost in hopes of adding fees.. I have been six weeks trying to get an answer and Cindy Holder will not return my call. I have asked for the corporate phone numbers and she refuses to give me any other contact.. I guess the officers do not talk to customers. BBT(Bad Bank in Town)

F
F
FunkBB&T
Bokeelia, US
Jul 14, 2015 10:13 pm EDT

BB&T is ###.

ComplaintsBoard
N
6:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) customer service and charges

We opened a BB&T Student Account two years ago for my son while he is in college. We selected BB&T becuase they specifically offered an account aimed at students. It has an ATM card only, no check book.

A few days ago, he made a miscalculation of his available funds and made three transactions of between $1.08 and $3.67 which were AUTHORIZED by BB&T (as a courtesy) for which he had insufficient funds. The sum total of his overdraft was $6. BB&T charged him $140 - $35 for the $1.08 transaction, $70 for the $3.67 transaction, and 35 for the final $1.46 $2 transaction.

When we appealed to the bank asking for leniency given the small amounts and the fact that they had not rejected the transactions they were extremely clear: the charges stand - get lost. We closed all our accounts there and then.

Any potential future customer needs to understand this awful company's approach and take your business where it will be appreciated.

Read full review of Truist Bank (formerly BB&T Bank) and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
A
A
annoyedatconsumers
Radford, US
Jul 31, 2011 4:06 pm EDT

Just as an FYI, your bank services agreement tells you that items post Highest to Lowest. Dont like the policy? Dont sign the dotted line. I believe there was news effective July 1st that customer were heard and have changed the policy to items will post in order they are purchased. SO if you come close to OD your account and you purchase a Big Mac that cause you to OD, it would be paid, but if that mortgage payment comes out later and is rejected, dont complain. People dont like Highest to Lowest. Big Mac must be more important.

A
A
Alex_55
, US
Jan 25, 2011 3:15 am EST

Why people waste their time (and money) with those small crappy banks?

S
S
Super Smart Consumer
New York, US
Dec 28, 2010 11:37 pm EST

What a freak!

S
S
Super Smart Consumer
New York, US
Nov 09, 2010 12:20 am EST

Who is this idiot named "Maggie" -- she seems to be talking to herself. Maggie - do you do this when you walk down the street? Hearing voices is a serious sign of mental illness. Please get professional help and stop posting your gibberish on this site.

R
R
Redsox
Fayetteville, US
Aug 24, 2010 8:46 am EDT

BBT will hold onto your smallest debit charges in a "Pending" category then move it to the "Posting" category when it fits their needs. Example: If you had make 6 -$10.00 transactions and 5 days later make a $150.00 transaction, mistakely think you had the money in your account, they will process the $150.00 charge first, then process the smaller amounts so they can charge you 6 overdraft fees versus just one. That is shading business no matter how you look at it. Their response, "Some businesses accounts process quicker then others". "I say that is crap they know it we know it and they don't care"...They are a business preying on the working class and no one regulates their practices to protect the consumer. Everyone makes mistakes from time to time on their accounts, no one is perfect, but for this company to blantantly practice business this way is criminal in my book.

B
B
BG77
, US
Jun 03, 2010 12:23 pm EDT

Whose fault is it he overdrafted?

A student account has a ONE-TIME refund with it at BB&T. I assume he already used that and didn't learn his lesson the first time.

M
M
millermedia
Statesville, US
Dec 04, 2009 8:06 am EST

Are BB&T customers aware after 2 calls to customer service within a billing cycle that they charge you $2.00 per call to speak to a customer service rep.? I got one on my statement for a 3rd call to find out why my new debit card had not arrived. I was told that one had not been ordered according to their records. Can you imagine getting charged for following up on a mistake made by the bank itself? The rep had to clear with a supervisor in order to refund the charge.

I am calling local credit unions today to compare charges. BB&T advertises that they are the favorite community bank. That is a very hard promise to live up to especially when the bank employees have attitudes that make it hard to like anything about them.

B
B
bobtheman
, US
Nov 18, 2009 7:31 pm EST

Maybe your son can stop sucking on the teet and learn to take care of himself. He made the error. There are consequences for not understanding how a debit card works.

ComplaintsBoard
H
8:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Deposits and fees

Thanks to this website I am more prepared for the confrontation I will be having at BB&T tomorrow. I opened my accounts in Louisville, KY several years ago and never had a single incident. I have never overdrawn my account (until now in SC). BB&T holds every check I deposit including government checks. They have pulled out checks and left them sitting on the counter. They have charged overdraft fees when their holding of the deposit was the cause. Most recently, I made a deposit written by a local business. As usual, the deposit was held. Then today I pulled up my account and saw that they credited the deposit and PULLED it out again.

I am not a rich person, but I do manage my finances responsibly. These practices are RIDICULOUS and hopefully illegal. I will join any group that is putting together a class action suit. You have my input and support. I do not plan to make another deposit with BB&T just to watch them sit on MY money interest free. I have another deposit to make this week. I intend to take this post to BB&T personally as well as to my NEW bank.

[protected]@yahoo.com

Read full review of Truist Bank (formerly BB&T Bank) and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Crystal Lynn Derushia
, US
Aug 24, 2016 1:20 pm EDT

My husband cashes and deposits half of his check at BB&T every Wednesday, has been for a year now, today he left me the card because I'm going school shopping for kids so I knew at lunch it would be on the card, well I check balance and it's a low amount I asked him how much he deposited and he said 600$, I called again thinking I heard it wrong but no it wasn't there, it's not showing he made a deposit but he sent the pic of the slip, I've checked all over the automated system and nothing . The only thing I seen was a credit of 100$ and this has never happened before, also his payroll check banks with BB&T as well. So I really don't understand nor like thus at all it feels like money is just dissapeared

C
C
ckk0813
Winston-Salem, US
Apr 20, 2011 8:08 pm EDT

So is cash available immediately from BB&t? I put cash in to cover a check coming in that night but still got charged the overdraft. What is the policy on cash? When do I have to have cash in to cover debits?

B
B
banker2010
Lancaster, US
Jan 27, 2010 9:42 pm EST

I know this is three months late but I just wanted to email you to let you know that I read your post and wanted to email you to help you understand the process of depositing checks. When you deposit your check written from another local business that is not the issue, the issue is the check is from another bank ie first citizens, bank of america, etc... you see when BB&T gets your deposit of say $500 and $250 is cash and $250 is check from another bank the order will look like this, the $250 in cash goes in immediately and the first $100 from the check goes in that night due to federal regulation(according to federal regulation every bank must make the first $100 available that night) then anywhere from a 2-11 day hold is placed on the remaining amount, usually a 11 day hold would be for a item drawn out of the country or unusually large deposit. You might be wondering why the bank would place a hold at all on your account. You have to thank the 1000's of scammers, thief's, and fraudulent checks for that. You see when you hand any bank not just BB&T a check written for any amount of money, you are not handing that bank us currency you are merely handing them a piece of paper much like an I.O.U from a friend. BB&T nor any other bank has any idea of whether or not that check is good because they do not have access to the other banks accounts to see if they can cover the check. If they let you have access to the funds and then you spent the money and the other bank calls and says the check is no good or that account has been closed, BB&T then has to come after your for the money and ends up not getting any of it back most the time. So I say all that to say this, it is up to you the customer to either take payment in cash or to cash the check at the bank it is drawn off of to get your cash immediately seeing as no bank has anyway of knowing whether that check is good. Also sometimes at the banks own risk they will allow you to make a deposit of a check and have access immediately but this only happens when say you bring a $500 check in and you have $50, 000 in your account. I hope you ended up staying with BB&T before you found out that every bank including Bank of America, Wachovia, Wells Fargo, Fifth Third, and any other bank have the same process in place. For note I worked at BB&T for 6 years as a Relationship banker and in customer service and am currently continuing my education. I also have friends that work for ALL the above mentioned banks.

ComplaintsBoard
D
7:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Closed account

In the month of September I was charged overdraft fees for a 57cent item on my account and a $3.55 item on my account. This came to a total of $70 in overdraft fees. That also led to us being charged another overdraft a few days later. I spoke with a Christina Owens in customer service and explained the minor situation and asked her what the chances were that she could help me out. Her response, "zero to none" I was lit up and let this person have a piece of my mind. I then spoke with a customer service manager after many tries to explain how poor their customer service was. She was wonderful and apologetic and seemed to be the only person that had any sympathy with my situation. This was not resolved but I was satisfied that at least I had someone that understood my situation.

BB&T has changed their policy on overdrafts effective Jan. 1st. I showed up at the local branch to discuss the issue. The branch manager Amy Hildebrandt was rude and disrespectful and would not even admit that their was a change in policy and kept referring to the current policy but wouldn't admit that the policy had changed.
She stated she knew nothing about it. I was insulted by her demeanor.

I then ask for the number of a supervisor and she stated that person was Mildred Elliot, the branch operations manager. I asked for her phone number but Amy stated that she was in and out of branches all week. I explained that if she was a person to get hold of she must have a phone number where I could leave a message. Amy finally conceded there was a phone number and she gave it to me.

I then came home and called Mildred Elliot to leave a message. I also looked up the article I found online that was in a Winston-Salem newspaper. Being a lover of sarcasm and feeling that I was being lied to by Ms. Hildebrandt I called and left her a message as to where she could find the article as I thought she should be informed of her banks policies.

I received a phone message from Ms. Elliot returning my call but I am a teacher and I was unable to get to the phone. I gave her some available times that she could contact me. That was a Tuesday and I had not heard from her all week after that. I called on Friday afternoon and she was available. I asked her why her own branch manager wouldn't know about a new policy change and got a round about way of being told that the policy was not in effect yet and they have all kinds of policies. This didn't answer my question and I then asked her to answer my question. She said it's obvious that I wasn't happy. I stated that I really get tired of the double talk and passing the buck when it comes to discussing the resolution of these fees. She ended up hanging up on me when I insisted on getting an answer to the questions that I was asking. She stated that she had answered the questions to the best of her ability. She then stated that she was ending the conversation. I kept her on stating I had not been rude and expected some customer service. She just hung up.

I then got home to receive the kicker. A letter from a person who I spent 20 min. on the phone with stating that my accounts were being closed with absolutely no explanation as to why they were being closed. I went to the branch manager Amy Hildebrandt who just played dumb and stated that the letter was from the operations manager. I said, "yes, the same person I asked you about the other day. It is obvious that you are aware for the reason for this letter. You really shouldn't play dumb with customers, it's disrespectful." She stated, "well maybe it's because you keep asking about the overdraft policy." She was no help at all and I just realized she was a monster ### and I wasn't going to get anywhere speaking with her.

So here I sit with bank accounts that are being closed against my will. Probably the best thing that has happened so far. I feel like the mob has come in and run this bank. This is well beyond loan sharking but I bet a guy named Vinnie from Brooklyn would treat you with more respect.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BG77
, US
Jun 02, 2010 2:34 pm EDT

Not sure what you were "disputing" here. Unless you left out info, an overdraft is an overdraft whether 70 cents or 770 dollars.

Banks, like all companies, reserve the right to refuse to do business with anyone. If you acted like a fool, they probably felt you not worth dealing with. Sorry to be blunt.

ComplaintsBoard
B
7:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Credit card payment options

In reading all of the posts here regarding BB&T bank, I am glad I'm not alone in the troubles I have gone through with this terrible bank. For the same reasons many people have shared here, I have closed my checking and savings accounts with BB&T...but not my Credit Card! What a mistake, I'm finding now. I can't get away from their money-making schemes. I'll explain:

First things first, they call relentlessly if you're 5-days past due. No trouble, I can appreciate the reminder! I'd be much less likely to mention that part if it didn't make them out to be greedy pirates. I was just called 3 times in the last 6 hours! I also asked them not to call my work number, and low and behold that's where the first voicemail was left!

On the phone, the nice North Carolinian gentleman explained that I was overdue and asked if I could pay. No problem, I let him know I was at a computer and can pay online as I know it is free to do so. I'm paying a little more than is due at this time, he appreciated that and informed me there is a $2 fee for payment from a BB&T account, and $5 from a non-BB&T account (over the phone. Not necessary information at the time, but important later). After hanging up, going online, struggling to find a way to input my bank information for the payment, and finally calling customer service in frustration, I WAS TOLD BB&T NO LONGER ACCEPTS ONLINE PAYMENT FROM NON-BB&T ACCOUNTS. THUS, forcing me to pay the $5 fee over the phone. I asked "why", to which her response was "BB&T changed its policy regarding bill payments from outside accounts in April of this year". Thank you CS Rep, my feelings of confusion have been assuaged! Brings me back to when mom said: "because I'm your mother, that's why!".

Do I really have to be COMPLETELY done with you BB&T?! I thought you'd have changed by now! You just got 3.1 B from the government! You've almost made that much money on your patrons alone!

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Let somebody withdraw my money without proper id

The bank let somebody (Tony Jones and probably an accomplist) withdraw my money 400.00 dollars at a time until it was gone. They stole checks out of my check book, wrote the checks out to themselves by either by forging my name and or having my stolen ID. They cashed my stimuls check too, either at the bank or at a pawn shop. Tony was the only one in my room while I was gone, When I came in he was in my room, I realized later that my check was missing. anyway I had over 20, 000.00 dollars taken from my account and the bank would not help because I did not have ID, I TOLD THEM what happen, they should have checked regardless of me having ID or not, I presented my checking account and my personal information. I just did not have picture ID. WANT my moeny back, after I got my ID, They told me it has been past 90 days and they could not help me, they close my account because it was not only emplied, it was overdrawn. I had given up after the police could not help, somebody told me to use this approach. All my money from ft bragg ITT was direct deposited there for 5 years.

Mario Thomas, [protected]

I live at brookfield drive in fayetteville but now live at
712 N. BRAGG BLVD. SPRING LAKE, NC
I dont have any documents with me at this computer location

Read full review of Truist Bank (formerly BB&T Bank)
Update by Mario THOMAS32
Oct 06, 2009 11:57 pm EDT

I know about this person Tony, he left NC because of people started to ask questions about the money he had, and the things he was buying, He asked Mario have he reported them yet, At the time Mario did not know the money was missing until he went to withdraw money only to find that it was all gone. Tony was Mario child hood friend that went bad, Mario could not believe it was Tony because tony kept coming by picking him up and keeping him close.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) Debt my account

I checked my account online today and discovered a debt amount of $331.00 to BB&T telephone payment? I never called and gave anyone permission to take that money out of my account. When I called I was passed around and then finally got a lady named Renee from the Recovery Department and she told me that it was for an overdraft from the year 2002! Seven years ago! I did't have an account with BB&T in 2002 I closed my account with them in 2000 which I even got a check for and opened a new account with another bank which to my bad luck BB&T bought in 2006. They have never tried to reach me and rude Renee said that they didn't have to that I signed a contract. Then she gave me another phone number to call which of course I got someones voice mail and won't be holding my breath for them to return my call. As far as I'm concerned THEY STOLE MY MONEY I called customer service again and that person told me that I would have to go to one of the branch offices which means taking time off from work because BB&T is not open past 5pm or on the weekends. I am shocked that they think they can steal the money that you have put in their bank, good thing I had enough in there or they would be getting more money for overdrafts fees that they caused. Once I get this taken care of I will close my account with BB&T again...now I know why I had a bad feeling about them the first time around.

Read full review of Truist Bank (formerly BB&T Bank) and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Margie G.
, US
Feb 10, 2012 6:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they are all crooks. Close your accounts and go somewhere else. BBT is the worse bank in the world. With the help from a bank employee crook she help my son steal my Mother's cds after she passed away. It won't do any good to try to sue them. They are all crooks. They need to be closed down. I hate them. I don't wish BBT on anyone but the devil. I hope they all pay one day for what they do and done to people. I went threw hell with this bank. I hope they close down. I would love to see that happen. I would make a special trip to laugh in there faces like they did me. I would laugh at that women and the manager and hope they lose everything they have.

K
K
kiddrock
Tampa, US
Dec 04, 2009 9:06 am EST

You guys are idiots. If you owe money when you close an account they are of course going to get it back. Pay your debts before they have to pay them for you. Just because you close that account before all transactions posted to that account doesn't mean you got away with it. If you OVERDRAFT your account that is your fault and not the bank's. Be more responsible and I would suggest you get a chexsystem report.

A
A
abeadle
Brookneal, US
Sep 27, 2009 12:10 pm EDT

I had the same thing happen to me. On 9/22/09 I opened my account to see that $300.61 was taken out of my account in the form of a telephone payment! I called got the runaround by 6 people and finally found out that I had an account with First VA back in 2004 and when I closed my acct I still had a balance and they just decided to take it out here on 9/22/09! I never received no phone call nor a letter! The women from Recovery name June stated that they sent a letter to me in April of 2004 but they were not required to contact me about it! I feel the same as LCLARKE does, they STOLE my MONEY! If I owed it I would have made payments to them. And why after 5 years did they just fine this, why not when I set back up with BBT a year ago? Why was I not contacted? My # is not the same but my PO Box has been the same since 2002! I swear I did not owe them money, I want them to prove it, but when I asked for my contract they said that the time frame had elapsed and they did not have it anymore, ok then HOW CAN YOU PROVED I OWE IT THEN!? I want my DAMN $300.61 back! BBT will SCREW you everytime they can, they are the worst bank and can GO TO HELL! Right of offset my ###!

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

Expand Collapse all
Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truist Bank (formerly BB&T Bank)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truist Bank (formerly BB&T Bank) Customer Service. Initial Truist Bank (formerly BB&T Bank) complaints should be directed to their team directly. You can find contact details for Truist Bank (formerly BB&T Bank) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truist Bank (formerly BB&T Bank). Discuss the issues you have had with Truist Bank (formerly BB&T Bank) and work with their customer service team to find a resolution.