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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) overdraft fees & rude customer service reps.

I have a checking account with bb&t, even though there is no local branch. I opened the account, because my employer had planned on transfering me to louisville. The Customer Service was nice and professional at first. I ended up having two things, come through as payments. Which drew my account over, I called the call center, to see if they could maybe work with me or remove the fees or take off a fee. The Rep said, he would have to put it into the system and see if it would take them off. He stated the system said the fees wouldn't come off and if I can't handle an account. I shouldn't have one, so I asked for a supervisor the rep laughed and said its not up to the Supervisor. So I decided to call the local main office for Kentucky, which is in Louisville. Spoke with a young gentlemen, and advised what happened, and what was said by the call center rep. He stated, that was true and that is how the fees are figured out. So he asked for my social and some persoanl identification. To verify it's me, then looked at my account, and said I am not making any money for the bank and not doing much business. So why should he take the fees off, and why help. When I am not helping them, so I asked for a supervisor. He said he could transfer, but would say the same thing. SO I can't get any one to work with me or help me. They just want money, and don't care about the customer.

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simonette
Orlando, US
Jun 21, 2011 1:36 am EDT

Location 2941 N poinciana BLVD Kissimmee Fl 34746 .Teller Nathacha Francois and oher spanish Lady who have black dot on her face.Every day that I went to that location it's crazy, waiting time crazy, teller attitude stink, crazy, unbeliable teller, she is complaint about money not facing the right way she also said she is not going to accept my deposit money because money not facing right way, she also said to my manager she doesn't like me I thank this is so unprofessional thanks

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simonette
Orlando, US
Jun 21, 2011 1:05 am EDT

location 2941 N Poinciana BLVD Kissimmee Fl 34746 .Teller Nathacha Francois and other spanish lady who have black dot on her face . Every day that went to that location it's crazy waiting time crazy, teller attitude so unbelivable teller, complaint about money not facing the right way she also said she is no going to accept my deposit money because money not facing right, she also told other manager she doesn't like me, i thank this is so unprofessional thanks

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2:30 am EST
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Truist Bank (formerly BB&T Bank) bank account frozen

I Billy Caldwell made arrangements to sale a Commercial Truck, and Trailer to a buyer from Dallas Texas for the amount of $13, 300. The Buyer was to transfer half of the amount, via Bank Wire $6, 650 from his account to mine 12/10/2010. The Buyer instead made a transfer in the amount of $5, 000, which was not agreed appond. The buyer also agreed to bring the remaining balance in cash, and pick up the truck, and trailer the next day. The buyer in stead canceled, and imformed me he would be coming on Monday 12/13/2010. The buyer arrived before 10pm. After viewing the truck, and trailer, the buyer asked me to discount the price to $11, 000. I said no, he then stated I don't want the truck, and trailer, but instead would like a refund. I stated no, we had a deal. The following morning I received a bunch of threatening calls, and I also learned that the buyer reported the matter to my Bank BB&T as fraud. My Bank Account was frozen by The acting manager Mrs. Jordan at my Branch, without my knowledge. After contacting Mrs. Jordan, she refused to discuss the matter in full detail, but assured me that I'd be contacted later that day by her, or a representative of BB&t. I never heard from Mrs. Jordan or a Bank Representative. I contacted BB&T later that day, and found out my account was under investigation for fraud, and I would have no access to my account.

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Truist Bank (formerly BB&T Bank) overdraft

i recently asked BB&T for overdraft protection, the bank rep. on the phone said all i needed to do was to come in and sign a piece of paper, so when arriving at the bank, i went inside and asked the banker about overdraft and how to add it to my account, well they sent me to one of the higher up bank rep.s who then went on about credit and ended up stating that i would need a co-signer. all i wanted was overdraft, nothing about credit or anything like that. so i went home and called the guy who had opened my account and asked him about it, he then went on about the credit thing. i then stated that i just want normal overdraft, like example:if im in dire need of money i could overdraft my account and then pay it back, if i dont have enough money in the bank. so he then went on and said he finally knew what i was talking about and stated that he added it to my account. well i waited until 2 days after he said it was added and i went and tried to overdraft my account due to a personal issue, well when i tried all the atm stated was "insufficient funds to proccess transaction". i mean if you cant overdraft your account, then why the heck even bother? i really need to overdraft my account to pay something i really need to get paid, but how can i when all i get is "insufficient funds" i mean to me, it sounds like BB&T wans people to think they can get it, and when you need it they wont let have it. i really think all this bank is, is just a bunch of scam artists stealing people's hard earned money.

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whocares9111
Atlanta, US
Nov 28, 2010 12:05 pm EST

Overdraft protection comes from a savings account. They take the funds from that account to cover what is needed in your checking, usually with a smaller fee than NSF. Why would a bank "loan" you funds that you don't have and will "pay back" when you decide? You think you should be able to go to the ATM and get money that is not there?

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Truist Bank (formerly BB&T Bank) deposits as debits

I am flat out furious after being declined with my debit card for the first time in my life. About two weeks ago I switched to BB&T due to them being the closest bank within driving distance. Everything has gone great so far. At least until now. Due to the bank change, my most recent paycheck was a live copy instead of direct deposit. While I have never done this before, I deposited it in an ATM this past Saturday. I knew full well it would probably not clear until Monday or at the latest Tuesday. That is not an issue, and I see nothing wrong with that. My account as of now should have over $600 in it. I stop by a 7-11 tonight in order to purchase a Slurpee, yes, just a Slurpee. I get declined. I try credit and get declined. I am humiliated. Again, I have never been faced with this before. I immediately log on and see my account now is showing a -$350 balance. I nearly fainted. I immediately researched the issue, and shockingly it appears my deposit is showing as ATM Deposit Hold - Debit. Excuse me?

That's right, my deposit was instead debited from my account, and I am now in the negative. Calling customer service did nothing because it was after midnight, and they do not get in until 6:00am. I have no issue with them holding a deposit from an ATM, but I see no reason whatsoever to debit it instead. My $600 that was there before I even put the deposit in is now gone.

After doing some research, it appears others have had this issue, and this, I gather, is how BB&T does business. After I get this straightened out first thing in the morning, I will be taking my business elsewhere - after only two weeks. There is no excuse or reason they can give me that I can even imagine would change my mind. It's a shame, too. The people at my branch were exceptionally friendly, even got a hand written letter thanking me for banking with them. Everything went just fine, and now this. They've lost a customer.

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Margie G.
, US
Apr 14, 2011 7:48 pm EDT
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BB&T Banks are a joke and they are all crooked. You better get your money and run from BB&T. My issue is a lot more involved than yours. One women help my son steal my mothers cd that was in her will to be divided 3 ways. Well my son with this crook took my inhertiance. I'm not finished with this matter. My mother is not here to defend herself. I will do all I can to get her job...

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Truist Bank (formerly BB&T Bank) bank card issue~

I suggest NO ONE use this bank. They were great at first, but things are going down hill real fast for them. They froze my bank card without contacting me. They say they called, but there was NO message on my voice mail, and NO e-mail through my account online! The reason the card was frozen was because a vendor's information was hacked, so anyone who used their card with that vendor, thier cards were frozen, mine being one. 10/8/10 I went grocery shopping with 4 kids and a cart full of groceries, my card was DENIED, and I was forced to imbaressingly walk out of the store! I called the bank, the rep assured me a new card was in process and on the way...waited 15 business days, no card. 10/29/10 I physically went to the location I opened my account at, and was told had to make a new process...was told to wait 5-7 business days, well today is 11/17/10 and STILL NO CARD! All they keep telling me is allow 5-7 business days...I'm pretty sure my math is correct in saying it's been that and then some! I'm one pretty ticked off person about this whole situation! I understand protecting my account, but this is getting rediculous! If it's not a customer's fault, then they should take different measures to get the issue handled like within 24hrs or less!

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Update by Mary Hunter
Nov 17, 2010 6:36 pm EST

it's a debit/charge card, didn't know that's how it worked : / ... and you're absolutely correct Stealth, I'm '###'...as I had mentioned, I understand they are trying to protect my money...there was NO call or letter or anything that I received over the matter. I don't care that they froze my account. I care that I can't get to my money until I get the card (some years ago I had issues and can't use checks until I get it cleared, my error)...I have 4 children, 2 of which are 3 yr twins, and stay in need of things often, diapers, meds. kids can't do without. My husbands account and he works daily, and gets home late, therefore leaving me no access until the weekends...wouldn't you '###' too?

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Truist Bank (formerly BB&T Bank) incurance on credit cards and vehicle loan

My mother has a credit card with BB&T and Bank of America she also has her vehicle financed with General Motors. On all of these she has for years paid the Insurance in the event of job loss. well after working with her company for 6 years they have let her go. She has attempted to contact the companies and get them to assist with the payments until she can get picked up by another company. All of these companies are giving her the run around saying that she does not qualify for the coverage. None of these companies had a problem extending the offer for this insurance nor did they have a problem with charging a preimum for this coverage. Bank of America charges 10% of the amount that is on the card. NONE of these companies have assisted with what they have been paid for and all of them had an application process that had to be approved before you could even qualify for the coverage. In my opinion I feel that this is a SCAM because they do not mind TAking the money but when you ask for the assistance that you have paid for you get the run around with every excuse you can think of. Please anyone out there with these cards or loans use caution so that you are not paying for something that you can not get.

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Truist Bank (formerly BB&T Bank) Fraudulent and Unethical Practices

[protected]@bbandt.com
Derold McIver

[protected]@bbandt.com
Bobby Blakley

[protected]@bbandt.com
Derek Lane

[protected]@bbandt.com
Alan W Greer

We have a current issue with BB&T that we'd like to share and it's pretty clear and simple that this is a case of a bank using illegal practices, resulting in fraud against the consumer.
Situation: We were going on vacation 3 days before Labor Day. We made a transfer from our Main account to our personal account on that day before we left to cover incidental charges. The main account has no debit card, the personal account does, which is what we use to spend for vacations. We initiate the charge before we even leave the house, so naturally this is before any specific charges are posted against this account. Each day we check the account to ensure we haven't forgotten to enter any charges into our check register, albeit we kept receipts and the like, just to triple check ourselves (we're careful to a fault like that.)

Upon our return home 5 days later, on a bank processing day, we realize we're in the hole to the tune of about $200 dollars. NO WAY we spent ourselves into a hole. We quickly check the account and immediately realize our pending transfer has DISAPPEARED. We make another transfer at this point because shoot, we're in the hole and there is a list of charges pending, all valid charges. We call BB&T and a representative advises us that this happens from time to time over long weekends such as a holiday weekend, simply so the money is not tied up for too long.

WTH? If I make a transfer, you leave that transfer there until your bank can process it. Who gives you permission to undo what a customer wants to do, without notifying them? Nevertheless, he says it's no problem the money should appear within 24 to 48 hours, toppling the second transfer we made during our panic. Two days later when the initial transfer never shows, we call the bank again. A nice lady kindly explains that she doesn't know what that rep is talking about and that all she can do is refer it to a 2nd level representative, who should be able to resolve it within 24 to 48 hours.

Meanwhile, charges are still clearing and SOME come with overdraft fees, some don't. We ask, well why don't the other charges come with overdraft fees since they were all made around the same day, if what you're saying is true about our account having insufficient funding? I don't really know, she replies, and begins to spit out her customer service rhetoric again. I say: FRAUDULENT and UNETHICAL. If this doesn't get resolved, we're contacting a lawyer, the SEC and whomever else we can find to hear about this that can do something about it.

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James H. Starkey
Marietta, US
Mar 15, 2011 4:26 pm EDT

The SEC is not the right agency to complain to. The FDIC has oversight on state chartered banks. You can Google the FDIC and file your complaint on line, which I have just recently done against BB&T and plan a second one on another matter this week.

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Truist Bank (formerly BB&T Bank) hold on my account

Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for 48-72 hours. Why? No one at the bank could tell me. When I sent an email to their customer service, I got the automated response saying that they will get back to me in 48-72 hours.

Okay... I'm taking that 48-72 hours to move my money elsewhere.

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Christy Kirby
Greensboro, US
May 22, 2022 11:11 am EDT
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I am filing a unfair practice against Truist bank! I did a mobile deposit on 2 checks that I had no idea were counterfeit and they posted the checks to my account but then took over my account and blocked me from having any access to my employer direct deposit not to mention calling the fraud team did nothing been trying to get my money out the account and close it since Friday morning which I was stranded out of town they keep giving me the runaround and telling me to go to branch which I did nothing still no one can seem to help me and then they are deducting fees from the checks that I didn't even have access to I have already filed a complaint with the FDIC and the currency controller of NC this has caused me more financial hardship and emotional distress has anyone else had this issue with Truist? The more people that come forward to take this bank down for hurting us consumers with their illegal actions against our money they do not deserve to be in business and Ima fight to the end to take them down...

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Sean2Sean
, US
Jun 04, 2018 11:26 am EDT
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Is anyone suing? Reading these complaints gives me the impression that these are bank sanctioned practices. I am a contractor and have my company account with bbnt. Im a small operation so I have noticed the fees and holds. I deposited a cashiers check for 4, 000.00 and immediately was put on hold. Three days later no word from bbnt. Day four, after some prodding on my end to bbnt, response check is being held for fraud investigation. My first job for Allstate, so I inform my customer, she is livid and contacts her bank, they inform her funds have already cleared. She demands a return of the deposit, when bbnt has no response. A full ten to fourteen days later, under threat of being arrested, I visit my branch where everyone is too busy to provide any documentation or rational. Also my account is now 4, 000.00 more than it should be. With nothing to show from the bank, and a very irate customer, I went to the teller and refunded her deposit. Still no word from bbnt. This was the beginning of what would've been a long term relationship with Allstate, estimate on this first job was 15, 620.00. Long term relations and my professional reputation probable damaged beyond repair. What is the recourse at our disposal to stop these predatory practices? Any information with regard to this matter is help, thank you. mwpropertyservices594@gmail.com or direct line Sean [protected]. I am a Ga. based co.

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Jballiet
, US
Mar 10, 2017 7:26 pm EST

Just made an atm deposit at 6:15 pm and for some reason it's on hold. The account is a second account I use for online purchases and I was a $1.62 overdrawn. So I deposited 20 via the atm and now it's on hold... probably until these scam artists can process a $37 fee first. I'm glad I'm changing banks it was a mistake to keep this account.

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Cecelia Hylton
, US
Feb 05, 2016 5:31 pm EST

i don't think anyone should be aloud to put a hold on my money. If I go to the bank to deposit a check from work, I should have the money that day!

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mlkoonce
Kinston, US
Feb 24, 2011 9:15 pm EST

This happens to me all the time! They have a sign up in the bank saying that if the check is over one hundred dollars that a hundred of it would be available for immediate withdraw. I went and put in a check in the bank about an hour ago... guess who's one hundred bucks didn't show up in there immediately?
But this isn't the only time. It happens nearly every time I deposit a check that is over a hundred, they say that part of it will be there immediately. But its not there for a couple of days... I hate BB&T

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want too be a equal
Cobbs Creek, US
Nov 14, 2010 5:19 pm EST

i won a law suite and had a certified check for over a hundred thousand dollars i am new here and had too chang banks ; i went too BB&T thinking that its a big bank thought it will be safe for now. I went too open it and the bank new accounts ladie at first had a attitude like i didnt belong there due too the fact that i am part mexican, spanish, irish, german, indian, but i look mexican; when she ask me if she could see the check, she acted like i was a thief for having it she wanted too see my ID, i told but i dont even know if i want too bank, she reached for my ID and said i have go see my supervisor first somthing was very strange with that she told me what the bank could offer with the account she was giving me and told that the funds would not be available until the 30th of nov the day the account was being openned was the 12th of nov. she even took a copy of the check and called a person and made sure that it was too be held until the 30th of nov. I went home and throught about it and the more i throught the more i felt affended. My husband on the account his white and looks it, she asked me and put in the computer when was the last time i worked, then she me for a pin number which is normal but no key pad too punch it in i had too tell what it was going too be wth people around cashing there checks . im worried already about this bank she wanted my cell phone and my home phone i told all she needs is my home and she no i also need your cell too get a hold of you, im calling my lawyer first thing monday and let him know that his certified checks are treated worse then a personal check and this a large firm im sure there not going appriciate there being treated like that. may be he will let his bank know had there certified checks are treated, in the mean time i have too wait and as soon as it released i will move my money and the future checks too another bank that will treat me like a person and not a thief .

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Truist Bank (formerly BB&T Bank) safety deoposit box

I had a safety deposit box with Coastal Federal in early 2000. It was at no cost due to Money Market account I had. I maintained the account until now, thinking I had the box. The contents were such that I did not need to tamper with them. They were family heirlooms to be handed down and fragile. The bank was bought out by BB&T about 2006/07 and sometime during that time..my box was given to someone else. BB&T have no record I ever had a box, all I have as proof are the keys. They said they looked for my items, shook my hand and said they were sorry for my loss. If you have a safety deposit box, you may want to check on it.

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Speak My Mind
, US
Oct 12, 2012 10:11 am EDT

That absolutely sounds like something BB&T would do. They have the worst customer service and they do not care that their customer service is bad.

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Truist Bank (formerly BB&T Bank) overdraft charges

My complaint is the same as the others, concerning overdraft fees. I'm out $900.00 in less than a months time. I'm concerned about what can be done to get our money back? I've talked with the local branch, I've called the Bank24 line, and I'm about to call the Corp. H.Q.(which I know will be a waste of time too). Has anyone had any luck getting all of their money returned? Does anyone know how to get this done? If so, could you, please email me with this knowledge? Is there a classaction suit in the process?
My email: [protected]@bellsouth.net

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Diana001
Indian Land, US
Nov 11, 2014 12:14 pm EST

Also, appeal to your congress person or the Banking and Finance committee.

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Diana001
Indian Land, US
Nov 11, 2014 12:13 pm EST

Everyone should file a complaint with the CFPB. It's online and very easy.

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1BB&Tclassactionsuitproponent333
Louisville, US
Feb 25, 2014 4:10 pm EST

I would love to join a class action lawsuit against bbt also! They have robbed and scammed me out of thousands of dollars in various unwarranted fees.

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bbtoverdrafted2death
Murphy, US
Sep 10, 2013 1:56 pm EDT

I will join any class action against bbt, if you get any info, please post it. After they've hit me with $500 in overdraft fees for one $30 check, I would love to find out how to get my money back. Thank you

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Truist Bank (formerly BB&T Bank) illegal overdraft fees

They pulled money from the wrong account on on-line bill pay. The 2nd account only had $2.50 in it the other account had $1500. They billed us (TOOK OUR MONEY), $310 in overage fees and will not return it. They finally gave us $70 dollars and told us to take a hike. They were rude and the cause of this was because of this was related to the buy out of Colonial Banks.
DO NOT USE BB&T AS YOUR BANK UNLESS YOU READ all the info about the overdraft fees etc... You will find it appaling and remember that with us it was their error during the colonial switch over. We cannot afford a lawyer.

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RAELYNN35
, US
Jun 15, 2018 5:21 am EDT
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I think your absolutely giddy because once again you think your better and smarter than the people on here, so you talk down to them..lol what's wrong did you get beat up too much in school...or just lose that really important spelling bee lol! Wow your so pathetic it's just sad SAD SAD SAD SAAAAD! AND FINALLY I THINK HE GETS IT! Why can't you actually help people out instead of being a virus on here..just like herpes ... anyway usually that revelation you are going on about that's giving most of us a headache is already known..it's read but that still doesn't mean BB&T your employer isn't screwing ppl out of money. Unless it works that way now cause you say so..read a pamphlet and don't get bent over ? Whatever ...

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Yes I work for the bank
, US
Jul 30, 2010 10:25 am EDT

LADIES AND GENTLEMAN WE HAVE HIT UPON SOMETHING HERE!
Allow me to quote. I love when people catch on!

"DO NOT USE BB&T AS YOUR BANK UNLESS YOU READ all the info about the overdraft fees etc... "

YEEEEEEES! YES YES YES YES YES! SOMEONE GETS IT! Read the documents that govern how your account is handled! The genius is in the simplicity and I'm absolutely giddy with your revelation!

Also, have to agree with the first poster. In the OLB there is a field where YOU THE CLIENT CHOOSE WHAT ACCOUNT THE MONEY DRAWS FROM.

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provenunbreakable
King, US
Jun 29, 2010 5:13 pm EDT
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Sorry for spelling on last rant I'm on a phone and couldn't see everything I was writing.

RAELYNN35
RAELYNN35
, US
Jun 15, 2018 5:22 am EDT
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Your cool man let it out :) it's the dude that works for the bank below our comments you gotta watch for . He likes to treat everyone like an idiot even though that's him personified...

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provenunbreakable
King, US
Jun 29, 2010 5:07 pm EDT
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I have banked with BB&T for many many year. Thy have went down hill tremendously. BB&T allowed my ex wife to access my checking account even with a password on the account. They did not pay attention her name was removed. This allowed her to access my credit line. No I'm not going to press charges on my ex she thought her name was on the account an paid me back. How ever the bank took no action against the slack and wreckless employee I noticed they got a promotion a few months later. OK people make mistakes.
So my solution since the bank didn't offer one was put a hold on my checking and credit line. No problem says the bank. I tell them I will open a new checking account and tie my credit line to that new account. OK since my ex drained me at that time they said I needed to deposit money to open a new account. OK fine I get paid in 5 days we will do that when my check comes. Well the dumb relationship banker didn't freeze or put a hold he closed my account and didn't tell me.
When I went to open my new account I found this out. So at this time I'm refinancing my home with BB&T where my home loan had been with me and my ex. I'm approved great 130, 000 home loan my name only. At the time of this I had my 2500 credit line. When I went to reapply for my credit line of 800. No they ne'er offer to reinstate the account closed in their error. I get declined. Upon being declined I complained I'm told we reviewed this we WILL approve it just reapply again. (Promising this is illegal by the way) I get declined again because of underwriting.oh great take another beacon point from me and lie again and mislead me. Now I'm stuck with no credit line. I tell BB&T to opt me out of overdrafts they said it can not be done. I'm told there is an agreement with visa to allow over drafts because of agreements with merchants to allow smaller charges to clear. When I was 18 years old my check card was declined when money was not in the account. Why did banks change that to be allowed for their pockets that's why. I have asked BB&t to opt me out of overdrafts for the last 3 years and told it can't be done. Today I was told by BB&t I could have filled a form out and been opted out for the last three years. I have been lied to again. Yes I'm sitting on 300+ in overdraft fees now why? Because now the bank manipulate charges bigger before smaller wtf is this. When I fill out my check register I don't know if next charge Weill be bigger or smaller. Why am I insulted by my bank and asked to provide a check register if you manipulate numbers. If I have 50 dollars make 4 10 dollar transactions then something come up and I need to overdraft the next charge and choose to pay 35 odf fee for what I need like gas. How is it my bennifit to alter the order of charges when your going to let it all go through anyway? So I get hit with 4 35 dollar fees on 40 dollars instead of one on 50.. why have I been told I could not opt out for 3 years when I could? Why did the manager of the bank not care which relationship banker mislead me. Why would multiple relationship bankers tell me I could not opt out until now since fed regulations become enforced while the bank had a form this entire time. This is unfair, when do banks not have to follow udap guidelines and notify me of changes to agreements. BB&t has me doing e statements I don't get paper statements. Making changes with out a formal notification is slack and unprofessional. Don't tell me to read fine print on a statement I don't get. I thought online banking made it simple I thought using thresholds and alerts texts to my phone was enought. Why are there no pop ups on your page with I accept when you make changes that involve UDAP policies. Why do I not even get a message or account alert from BB&t when I log in. There is an obvious message feature on your site that this bank does not even use.
Class action I'm all in it where do I sign up I havew paid this bank over 800 in fees in the past 6 months that almost half a months pay after taxes. These are unfair practices that not only BB&T does but a lot of banks do. You can't make it with out a bank these days. You can barley cash your paycheck with out one. BB&T has in turn damaged my credit with these errors violated federal laws, and made no attempt to care or fix their mistakes. I see on tv however today they are going to bonus millions to some more top dogs for their performance. Where a real attorney at that wants my case. atech.billy@gmail.com find me cause I'm sick of being the little guy and sick of people being done dirty like this. BB&T yea there's plenty of opportunity.. plenty for YOU to improve...

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Truist Bank (formerly BB&T Bank) erroneous charges and terrible business practices

There are erroneous charges on my account & have problems with how payments are applied. Causes negative credit reporting & extra charges every month.

1.The original loan was taken out in September 2006. Even though my understanding and the paperwork reflects my payment due date was the 20th of every month, BB&T attempted to Automatically deduct my payment every month on the 22nd. Charging me NSF and late fees every month, so my payments when I made my payments they were not ever applied to my principle correctly, also causing my credit report to negatively reflect late payments for the 25 months (nearly the life of the loan). BB&T has admitted that this was there mistaken but will not fix my credit report or apply the money correctly to the account.
2. In October 2009, I received a right to cure with a due date in November 2009. My daughter stepped in to assist me with paying these fees even though I did not believe that I owed this money. To confirm the amount the Hampton BB&T representative called the main office in North Carolina to confirm the amount that would bring the account current and up to date. We were given a total amount of $2853.16. My daughter wrote a check for the amount with the memo line stating that this would pay for all payments and bring the account up to date. The representative then proceeded to give us a notarized statement attesting to that fact. So, when I made my November payment (on the third Wednesday) that payment counted towards the December payment. When my January statement came, it said I owed $788 for the regular payment and $788 in fees (the exact amount of the house payment), totaling $1576 that was due for the month of January. Why was I told that my account was current and up to date; and in fact ahead of schedule if there was left over fees? If there were any leftover fees that were associated with the supposed late payments, why weren't they taken out of the advance payment in November 2009? When my daughter asked these questions, she was informed that we were supposed to tell the teller to apply the payment to fees, but we were insured by the representative in November that the account was current, and we were even given a letter stating that there were no more outstanding fees so how would we know that there were any fees? Also, the large lump sum was applied to fees without being instructed to do so, and it just happened.I do not believe that there should be any late fees associated with this account. And furthermore, I don't have much confidence that these mysterious fees will not just keep appearing.

3.My recent January 2010 and February 2010 statements have arrived, and I see that my payments are still not being applied to the principle. After all of these problems have been highlighted, after being told to monitor my statements, after changing to make my payments via check as instructed so that we can track them, my payments are still not being applied to principle as can be seen in the February statement. This is not what is documented in my original mortgage statement. My ENTIRE January payment looks to have been applied to interest, no fees and no principle even when my check states clearly to be applied to the mortgage payment. How is this possible and when are my payments to be applied to principle or fees? If this could be explained it would be most appreciated. This is another example of BB&T applying payments as they see fit without following the letter of the written mortgage statement or to the direction of the customer - ME.

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RoyLee
, US
Jul 14, 2012 8:45 pm EDT

Lots of people like to include so many facts that they must be telling the truth, right? Why don't you just make your payments on time? If they are automatically deducted from your account then keep your account up to date. It's so easy.

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9:36 pm EDT
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Truist Bank (formerly BB&T Bank) bank takeover

BB&T has been in the process of taking over Colonial Bank for months. Until recently it was no big deal. Today I was informed that my Visa Debit card will not be any good, auto payments I had set up might not work and I cannot access funds for transfer to cover costs. It probably would have not been so bad if they sent me another card first and informed me of what needed to be done? I was sitting in a local branch last week talking to a representative about stopping a payment and possible investments. I asked them about the latest of the long winded letters I got about the change that really said nothing. He agreed and indicated that they basically they were just letting me know my service would be uninterrupted. The above is definitely INTERRUPTED to me! and being without a debit card when a vacation is planned is not good. Oh they are sending me a new card. It might be here in 10 days?

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leanyamr6
Riverview, US
Jul 02, 2010 1:04 pm EDT

My mother is dealing with similar issues right now. The letter mentioning that service would not be interrupted led us to believe all automatic withdraws from her checking account would be honored for the next year. It did not mention that automatic withdraws using the debit card for the account would not be honored. The first couple that were declined made her feel BB&T was not living up to its commitment. As a result, she closed the account. My first point is the letter was not clear. To me this is where the problem started so this IS the bank's error!

She is familiar with using the phone service or a monthly paper statement to balance her account. BB&T's phone service would only provide her with the last 3 transactions (no option to press another menu selection to obtain more, as Colonial Bank provided). She had to rely on a computer printout from the branch which did not even have check numbers on it. She failed to recognize several items had not cleared. The automatic withdraws using the old debit card were refused (since the old card was cancelled), but the automatic withdraws using electronic check were paid by BB&T and NSF fees charged. Why not refuse payment and leave it at that, just as they did with the closed debit card? Now BB&T will not remove the $105 in NSF fees. I spoke with several people and apparently they do not believe in giving authority to their employees because there are only two people who could make a decision to waive the fees. I did not get to speak with the person to which this case was assigned, yet she made the decision to NOT waive the fees.

What happened to listening to the customer's side of the situation and making a business decision? The seniors in this world are not as technically savy as the younger generation. My mother had no malicious intent to "stick " the bank with her debt. NONE of this would have happened if the bank's letter would have been clear! I have news for BB&T, as you grow in the state of Florida you WILL need to accommodate our seniors! You must look at things from their perspective. My mother's CD will be cashed out in July. They WILL NOT get anything more from my family.

Looks like BB&T is paying customers $100 right now to open a new account. Two conditions exist to the full $100, which will take a new customer 90 days to achieve. Yet, a customer that was with Colonial even before Colonial bought Dt Brooke, is not worth $105?

I will be filing a formal complaint!

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bbt burned
Prattville, US
Jun 07, 2010 9:07 pm EDT

I was also a Colonial customer for the past 12 years...from the changeover I have $300 from my balance that has "disappeared" and $665 in over draft fees. I have spoke with customer service and been into the branch...told someone would call me within 24 hours for a total of 5 times... there is only one person, Felicia Clark, who is authorized to return MY MONEY...meanwhile I have been overdrawn since last Thursday! Felicia has been to busy to worry with me... When I ask what I am supposed to do (at the branch), I get a shrug of the shoulders, “I don’t know, maybe we can reach her tomorrow morning”. I have contacted the local paper and news station and hope to inform others considering this bank...I also hope to find others victimized like me for a class action suit...Sorry about your card, I did atleast receive that, I guess they know how much they have to gain from letting me use my card!

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Truist Bank (formerly BB&T Bank) stole money from me

Bb&t charged me four separate forty dollar over draft fees and then would not take a single one off.. When I went into bb&t, 220 e chatham street, cary n. C. 27511, I was told I would have to speak to ashley scott the bank manger. She was by far the worst possible bank manger, she had no personality or customer service skills. She talked to us rude and told us that there is nothing she will do. She didn't try she didn't speak to us about the problem or try to fix anything I cannot believe that she would treat long time patrons of her bank like that.. I cannot stand bb&t and I took all my funds out and you all should do the same

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Margie G.
, US
Mar 20, 2011 7:44 pm EDT
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BB&T bank is the worse. They stole from me to. I had a manager laugh at me in front of everyone. She got wrote up for it and she was rude and ugly also. All there employees are rude and hateful. I have an issue with a women at BB&T that I will not give up on getting her job. What she done to me and my family and my mother she needs to held responsible for her actions.

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BG77
, US
Jun 02, 2010 2:35 pm EDT

Well BB&T's OD fees are $35...but other than that...the managers have no authority to refund fees if the computer system says no. They can request it, but that's basically at their discretion.

I don't have enough information to comment further - how it happened, why, etc.

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Truist Bank (formerly BB&T Bank) making up fees!!!

On [protected] at 8:10am I was reviewing my checking account information online, I notice there was a maintenance fee for $11.00. I immediately called their 800# and was told when I opened the account I signed to agreeing that if my checking account went under $750.00 there would be a $11.00 fee. Ha! I opened this account when it was 1st va bank sw when I was 17 years old! I am 28 now. I said, show where I agreed to this and the customer service woman said someone will call be back with in 48 hours, since there was nothing she nor her direct supervisor could do, surprise... Oh! And get this you guys, the customer service woman said they haven't even offered that service in years? Hmmmm, so all the sudden we are going to tell customers they agreed to something even though they didn't so we can scam their money? Confused? I was too, but it's just another way they are trying to steal money. It is now [protected] at 12:38pm and I still have not received any call. I think it is just unbelievable the way they are making up fees and steal money from their clients — if you bank with bb&t go close your account out before they take anymore of your money! I spent my saturday morning opening a new account at another bank, and I am not surprised to see all of the complaints against bb&t! Just thought i'll tell you guys the newest scam they are trying to pull! I'm even embarassed to admit I worked for bb&t for about 7 months. Since I have left bb&t i'm glad to say I am proud to know that I work for a company that is legit and my money is safe! If you bank with bb&t run!

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BG77
, US
Jun 02, 2010 3:11 pm EDT

If you worked there and it was in the branch, you'd be smart enough to know that there are many types of accounts, and they CAN switch them to other types that would work for you.

When mergers happen a lot of little things can get messed up.

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Truist Bank (formerly BB&T Bank) kelly king covering up deborah conrad bank fraud

Dear Mr. King,
As the President of BB&T, I felt a responsibility to inform you of certain facts regarding the actions of one of your bank officers (specifically Deborah Conrad). Please know I have been banking personally and professionally with BB&T for over a decade. During that time I have enjoyed the honesty, integrity and professionalism your team has always displayed. It was these characteristics that kept us with the bank for so long. Our banker, John Murkey has always been a gentlemen and wonderful business colleague. The relationship was mutual and always based on trust. In fact, our company was highlighted as your “customer of the year” in one of your advertising campaigns.
The purpose of this letter is to inform you of the unacceptable, fraudulent and potentially criminal behavior of one of your bank officers. Deborah Conrad lied on several occasions to me personally, other shareholders and the ComputerTraining.edu Management team. I thought you might like a few of the facts.
1. ComputerTraining.edu is required by each state to establish bonds for tuition refunds. Your bank officer, Deborah Conrad, deliberately took approximately $400, 000 of these funds by intentionally misleading ComputerTraining.edu’s President and CFO that these would be used to teach out our classes. As soon as the State of Maryland released the funds, she confiscated them. We have already notified the Maryland Higher Education Commission of her behavior and are also informing the Maryland Attorney General’s office. To deliberately mislead a bank customer/LICENSED SCHOOL and defraud the State of Maryland of $400, 000 that was set aside for students is a problem.
2. When we were notified on Christmas Eve that our line of credit was revoked, Deborah Conrad insisted we secure all of our assets (BB&T has first lien position). We have several emails that show her level of interest in the equipment we had at each campus. She instructed us to lock all of our locations and secure over 1, 500 computers. This included locking out our employees. She said management would need to go around and supervise anyone coming back to get their personal belongings. If there was any vandalism… I was going to be held responsible. I thought it was odd she asked me five separate times to write an email explaining how I was going to do all of this. Thank god I never wrote the email.
3. By revoking our line of credit, the company had no funds to operate. To make matters worse, Deborah Conrad informed me that the $2.8 million we had in accounts receivable would be confiscated by the bank to pay down our debt. We could not use the funds to teach out students or continue operations. Deborah Conrad claims the bank didn’t close the company… but think about it. Why else would we close? We spent 17 years of their lives building the school.
4. In addition to the accounts receivable, the company had $2.8 million set aside in restricted cash. Restricted cash was part of our bonding requirements and would have been refunded to the company had we taught out the students we still had in class. By revoking our line, we lost any opportunity to teach out the classes and use these funds to pay down business debt.
5. Another event that goes to show the lack of character Deborah Conrad displays is when she scheduled a meeting with our entire management team after the company was closed. When the ComputerTraining.edu management team showed up she had the bank’s counsel with her. At no time did Deborah Conrad inform us that the counsel was going to be present. To make matters worse, she introduced counsel as “Oh, this David… he works with the bank.” She deliberately misrepresented who he was and why he was there. Deborah was shocked to see that I flew in from Florida to attend the meeting. I walked in last. She scheduled the meeting with our Company’s CEO and CFO and assumed I wasn’t going to attend. When I walked in and asked specifically who this person was and why he was there she stumbled around trying to explain that we should have known counsel was coming because she had cc’d him on the email she sent to Chuck Lang (our president). We ended up walking out of the meeting. Her behavior was despicable. We are filing a complaint with the Maryland bar regarding David Fontana’s actions (he is your attorney). Mr. King, if you don’t believe me ask your VP Ed Barker. I’ve known Ed for 10 years. He was there for the event and I trust he will tell you the truth.
6. During this time, Deborah Conrad also spoke with Sallie Mae and told them she was working with us. The plan was to sell the company over the next 6 months and we needed BB&T to cooperate through the process. Sallie Mae was shocked by BB&T’s complete reversal. After speaking with Deborah, they were under the impression we were all moving forward (like the rest of us).
7. Only 30 days earlier, we engaged the BB&T Capital Markets Group to sell the company. They put a valuation on the company of somewhere between $10-15 million. Since we had 25 campuses that were all fully accredited, our company was of value to online and accredited schools looking to expand their offering. Again, this makes no sense considering that BB&T would have profited from this transaction.
8. The $2.8 million in receivables and $2.8 million in restricted cash would have given us $5.6 million to teach out all of the classes. The actual cost to do so was only $2 million. That’s $3.6 that BB&T would have gotten back AFTER all of the students were taught out. Let me ask you… why would the company close the doors? The company would have been $3.6 million less in debt to BB&T by teaching out the classes. Deborah Conrad deliberately caused this problem. She didn’t take the time to listen to the facts. She made poor decisions that has caused a huge mess. At the end of the day… I think she is simply evil.
Deborah Conrad’s story does not add up. I am offering to have an independent agency conduct a polygraph test. I think we should ask Deborah Conrad if she is willing to do the same.
As the President of BB&T, I thought you might want to know what some of your people are really doing. I find it hard to believe you would want your employees behaving this way. I stand nothing to gain by any of this. Deborah Conrad’s actions has already ruined my reputation. Deborah Conrad said she was working with us for “months.” The first time we met was Thanksgiving week. 30 days later on Christmas eve she closed our doors.
The defamation suit the bank filed is welcomed by our team. You will quickly find out that we have plenty of documentation and witnesses as to what I am saying in this letter. What she is saying doesn’t even make sense. It’s stupid. We were all willing to go our own ways and move on. Once again, BB&T is making a terrible decision. This is going to be a public relations nightmare for the bank. As far as not writing any news agencies, or publishing the truth by using lawyers to compound BB&T’s lies… it won’t work. I will continue writing news agencies, spend time on television reports… whatever until the truth is brought out.
Let me state for the record – Deborah Conrad is a liar, fraud and potential criminal. Sue me. It’s true. She is the one who made the decision to steal from our students. She is the one who made the decision to take funds from the State of Maryland.
ComputerTraining.edu had been in business for 17 years. We were the largest and most successful Microsoft IT Academy in the country. Our thousands of graduates enjoyed an 83% placement rate within 90 days of graduation. All of our campuses were nationally accredited. Our past history will prove we ALWAYS TAUGHT OUT OUR STUDENTS when closing a campus. Ironically, we lost $3.6 million…. Or should I say BB&T lost $3.6 by not teaching out the classes.
When this is all over and the dust settles… Deborah Conrad won’t be able to get a job at any bank. Once the facts come out in this case not only will she be embarrassed but so will the bank. Needless to say everyone is extremely disappointed. Unfortunately, your employee has put us in a situation where we have to respond. People are posting pictures of my children on websites due to her negligence. Everyone thinks we took the students money. Why don’t you tell the truth?

• There were $5.6 million in funds to teach out the classes available – Deborah Conrad lied.
• There were funds to make payroll – Deborah Conrad lied.

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justin ha
, US
Jul 22, 2016 2:43 am EDT
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dear. mr; Kelly king
my name is Justin ha, I been go around all your branch discuss about my issues loss moneys on my business account over $20, 000 but none of them solve the problem because they can do the account, I been wait over almost a years including loss trust of my partnership. the last branch I went on Kirby st Houston tx, still unslove and give back my moneys . I loss my investor, pls help me take a look over all my Justin ac, in.

Justin ac, in.
[protected] --
[protected]
If you can't handler this issue I have to report and claim on FDIC. and media very sorry mr. Kelly king please help take a look . if I don't loss my investor. im happy with refund all amount I loss. but now i got ask bb&t cover me all the time I loss and loss my investor because your branch . pls respond back in a weeks . and settlement in a good way, I don't want hire a lawyer because I read all your history you are very nice person, so I make is eassy for you and me . I loss over million dollars all my investor withdraw out .

my email :searshvac1980@gmail.com

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Truist Bank (formerly BB&T Bank) fraudulent accounting

Their accounting practices are fraudulent and designed to create maximum fees. Had pending direct deposit, showed as available, yet they charged a series of automatic bill payments a day later and still charged overdraft fees! So they held the deposit (regular payroll deposit) 48 hours in order to send through the bill payments a day later. The Local manger was almost completely useless. 800 # customer service reps worse than useless. This happened 3 times! This is an evil bank! Avoid!

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jessiesa
Bowling Green, US
May 11, 2010 11:44 am EDT

I have had that problem with US Bank. I checked my account before I went shopping and had more than enough money available (I hadn't gotten gas either). Well when I checked it a week later, my account had been charged almost 400$ in overdraft fees. It happened to me once and I got it straightened out, but the second time I called, the tellers were useless. I asked them to have someone higher up call me to straighten it out, and they never called. Every time I tried to get a hold of them, the manager wasn't in. I still don't have a clue where the balance came from that over-drafted my account.

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Truist Bank (formerly BB&T Bank) Unauthorized changes

I used to be the biggest fan of TD Bank. Opened my account with them 10 years ago or so! Got all my family to transfer money there and recommended it to everybody. Commerce WAS the best and the most convenient bank. Never had Any problems with them and WAS in love with their customer service. That was back then, good old times lol. When it became TD, - I did some research and it looked like it was going to get better. TD was one of very few banks which pulled their investments out of all mortgage mess that country going through, -oh god was I wrong. All started with overdraft fee of $35. They repeatedly lie to me that they send new rules & regulations out to me and I will get it any day. I canceled my overdraft protection back in 2001(it’s a checking account not a credit card is my philosophy), but the very first month they introduced $35 overdraft fee, they let through 9 bogus internet transactions in the raw to go through and charged me $35 each time (looks like bankers and hackers working together now), not to mention that in 10 previous years I used my card 5 times ( if that) over internet and supposedly I had some anti theft protection from TD ( I know that because most of the times I travel from NJ to Fl I had to call them to get gas, - it wasn’t going through), but if they making money all protection goes to hell I guess! I asked them why I have an overdraft protection when I canceled it long time ago, their rep told me, that as I favor they gave it to me so my mortgage payment check wouldn’t bounce! What a BS ! So they made a note on my account in front of me not to let any payments through unless there is money in there! Then, just to make sure I went to different branch, and the confirmed that the note was made. Guess what, month later I was negative $1.99 because of some internet transaction again. Of course that famous computer glitch took my $850 deposit, for some miracle I didn’t throw away receipt ( they should have advice people that week to keep their receipts and say we have a problem not “ out computers temporary off line”). On top of that, for 1 year and 3 months I couldn’t get my statements send out to me. I called and requested it 8 times over the phone, and 4 times in person in 4 different branches-NOTHING. All that coasted me tons of time, money orders (while they investigate), and most important millions of nerve cells. But the last drop in the cup was when my mother receive her statement last month, she noticed $3000.00 deposit through branches ATM(which wasn’t made by her), then two days later $3000.00 withdraw(which wasn’t made by her). When she called, rep told her that one of her family members must of got a hold of her bank card….! When she said its just her and a cat, TD rep got angry and told her to call police if she wishes ( I wish she did), when she got supervisor on the phone, she told her that as a favor they can try to investigate…….

I don’t see that most convenient BS commercial any more, I guess even TD bank themselves don’t have the balls to say it!

P.S. Closed all my accounts there, refinance my car with some one else. I don’t know if TD Ameritrade rep will talk me into staying with them. Capital One looks pretty well as a bank, just compare their interest rate for checking TD Bank-0.25% Capital One-1.3%
Wow, what a differents.

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Truist Bank (formerly BB&T Bank) real time banking???

Somewhere from the purchase order date to invoice date BBT alleged I had a negative balance. In the middle of the night BB&T hit me with 35 dollar overdraft item fees per transaction then told me I had a negative balance several days ago?. MY records show I did NOT have a negative balance and I made 2 deposits within the week which in turn should of prevented the overdraft fees and so called negative balance?

BBT REAL TIME ONLINE CHECKING HAS A MAJOR DELAY BUILT IN FROM THE PURCHASE ORDER DATE TO THE INVOICE DATE. THE DELAY IN THE REAL TIME PURCHASE ORDER TO INVOICE DAILY BALANCE OPENS AN OPPORTUNITY FOR THE BBT CROOKS TO HIT CUSTOMERS WITH EXTRA FEES IN THE MIDDLE OF THE NIGHT..! I AM FORCED TO PRINT OUT MY ACCOUNT BALANCE EACH DAY TO KEEP TRACK OF BBT THEFT!...Hmmmmmmm.

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Chi Paul
Norfolk, US
May 10, 2011 9:34 pm EDT
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SAME THING HAPPENED TO ME TWO OVERDRAFT CHARGES, AND SUFFICIENT FUNDS IN THE ACCOUNT.

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Truist Bank (formerly BB&T Bank) wrongful overdraft fees (who knew?)

Hello all,

I recently became fed up with these embezzlers. I have been banking with BB&T for over 4 years now. I have the student free checking, and in lieu of charging a monthly account fee, they transfer money from checking to savings. $25 dollars on the fifth of each month.

My account was running a little low, the lowest it had been in months. I hadn't overdrafted in about 3 months or so. I had also been keeping a dilligent register so BB&T could not screw me.

Well...on the 5th, I bought $20 in gas. The transfer also happens on the 5th. Neither one of these transactions posted until the 8th, which was a monday if I'm not mistaken. Because of this, BB&T deliberately chose to credit the $25 dollar transfer BEFORE my $20 dollar gas purchase, causing me to overdraft 3 times total, for $105.

If this transfer had not occurred at all (if there aren't sufficient funds, the transfer won't happen), then I would have still been in the green.

Simply put, I never went over my funds, so it is technically and literally impossible for me to have overdrafted. My register proves this. Any way this is cut, they come out looking like crooks.

I can personally attest to this companys dishonesty. Withholding information is far too commonplace.

90% of all overdraft fees hit the poorest 10% of all bank account holders. What does that tell you?

Sincerely,

Hunter M Barker

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complainer04878
Aberdeen, US
Mar 23, 2010 9:15 am EDT

one more thing on my first comment...just because it is written in your register doesn't mean the transactions have cleared the bank. I can write that I deposited a million dollars, doesn't mean I have a million dollars to spend.

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complainer04878
Aberdeen, US
Mar 23, 2010 9:13 am EDT

YOU SAID:

90% of all overdraft fees hit the poorest 10% of all bank account holders. What does that tell you?

tells me that that 90% should not have checking accounts. You can't be charged overdraft fees if you use cash.

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complainer04878
Aberdeen, US
Mar 23, 2010 9:11 am EDT

either the money is there or it isn't. if it isn't, then don't spend any money until your withdrawals and transfers have occurred. BB&T doesn't screw you, you get charged for overdrawing your account. It's not BB&Ts fault.

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

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Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

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Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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