Menu
Truist Bank (formerly BB&T Bank)
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
reviews & complaints

www.bbt.com
www.bbt.com

Learn how the rating is calculated

1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Truist Bank (formerly BB&T Bank) has claimed their business profile
Get notifications about new complaints and reviews of Truist Bank (formerly BB&T Bank). We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truist Bank (formerly BB&T Bank) reviews & complaints 975

Sort by:

Newest Truist Bank (formerly BB&T Bank) reviews & complaints

ComplaintsBoard
D
5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) checking account overdraft fees

BB&T is capitalizing on the poorest, weakest, indigent and voiceless people of the banking industry. It is technically illegal according to the lending laws of North Carolins, it needs to be stopped and I will be damned if I will be silent any longer and continue to watch them take advantage of people while they make BILLIONS on the less fortunate. Here's why I say this and here is a short version from my personal point of view & witnessing this issue first hand. I have come to this, by tracing someone I care about's banking history, for the last year and half with BB&T.
He is embarrassed and does not want his identity revealed at this point. My son, 29 years old.

What started with an offer for "Free banking with Direct Deposit" ended up costing them so far, 15% of his salary over 1-1/2 years. Most people, especially young people, do not read the "fine print", "disclosure notices". Hell, they do not even know what a disclosure notice means much less the jargon used henceforth. I know ignorance is not an excuse, but neither is hiding major facts in fine print.
How it started? He forgot he used his card at a gas pump as a Visa card, the charge didn't show up for 3 days, not even a pending $1.00, and the cycle began of things clearing because he took some cash out thinking he had some money! Here we go:

In 9 months, this person paid over $2700.00 in fees.. 15% of their yearly income

Their allowing anyone to overdraft their account regardless of credit worthiness, as long as they have Direct Deposit Set Up! The least fortunate of its customer base are the ones suffering from this cycle and end up overdrafting their account 2, 3, 4, 5 times during one direct deposit cycle & getting charged $36 each time and another $36 every 7 days the account is not put into the positive. It can start as simple as an accidental miscalculation to end up landing you at a negative -$376.00 or more within a week. They require you to have direct deposit, big balances, big saving balances etc..., for no fee banking, so most people opt for direct deposit & most employers require it. That is how they get you. You have to pay those fees, the money paid out on your behalf, and then you need more money to pay your bills the next pay period, so what do you do? You purposely have to O.D. your account, which they graciously allow you to do for a fee. Then, the VICIOUS CYCLE BEGINS.
This is nothing more than PREDATORY lending, PAYDAY lending at it's best in North Carolina, which is illegal in N.C.
If you ask these customers, 94% were not even aware they had overdraft protection like this until it happened by accident the first time. I spoke to another woman who told me, she called customer service who told her..
."Yes mam, it's a courtesy we provide if you have direct deposit so you will not have retun items. You can have 1 overdraft ATM withdrawal, 1 overdraft check covered, 1 overdraft debit or Visa card covered and we will charge $36 each time but it's better than getting charged an NSF fee and the items getting returned anyway. You must get your account into the positive within 7 days to avoid another $36 fee just for being in overdraft"!.
So they charge them per item and then charge them again every 7 days per direct deposit cycle that the account is negative, knowing the majority of the population only gets paid on a Bi-Weekly Basis! Not to mention, they are basically encouraging them to take advantage of the service by telling them they will cover the above items (at the time the customer calls to inquire about the very first $36 fee and paid item) with what seems like a small fee if their electricity is about to get cut off, or their tire went flat on their car, or they desperately need groceries for the family til next payday, or worse, medical emergencies and they need medicines or medical care.. See this population does not have credit cards, access to legitimate credit lines, savings accounts.. They already live less than paycheck to paycheck..

Most do not even realize they have O.D. protection default until something like this has happened, and/or when they do realize it, they think, ok, here's a chance for me to pay my insurance on time so it doesn't cancel or something similar... Hey, it's only $36 dollars.
What starts as something innocent, ends up being a nightmare.

Please help me spread the word to stay away from predatory banks like BB&T, and find a class action attorney willing to do something about this. Attorney General of North Carolina #JoshStein,
I am reaching out to you on Facebook and your website about investigating BB&T. Please, someone hear us. Help me fight for those that are already lost in this nightmare.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
N
1:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) bb&t lies and gives wrong information costing us a service charge that bb&t refuses to cover even though they admit they were wrong!

An employee called saying that our account would go dormant in the near future if we did not show some activity on it. 2 days later we wrote a check on it . When Synchrony Bank received it they could not get the funds because, as I was told by another BB&T employee, the first employee, at the moment of the call, made the account dormant. We were sent to collections and many hours of research later found out that it was completely BB&Ts fault, yet they will not send us the fee charged for the returned check. When I first called the branch in Del Mercado they told me there was no manager and in the same breath said he was with a client. When we went to withdraw our money, never to use this bank again I again received more misinformation and was told that the it was in the hands of the "back room" people. I asked to speak to them and the employee refused. I asked if the "Back Room" people were human and he assured me they were but they don't speak to clients. Such a warm friendly bank! We then went to another bank and opened an account there, I was also told by the new bank that some of the information I received was wrong and he was reading directly from the State of Maryland laws.
Anyone using BB&T should definitely think again.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) wrong account wire transfer

Unfortunately, the wrong account number of my checking account was given to an international recipient for a refund back to me. The international bank says the funds were wired to my account, but they are not there, due to one digit being off. Can't bbandt check to see who's account number the money was wired to?
If the name and the account number doesn't match, how can they let the wired money go thru?

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
9:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) checking

Do not thank at this bank they will flat-out scam you with their secret fees. The balance that you see on that you app is not correct they claim they don't see anything coming in till the next day which is a crock. I am on Social Security and they have taken one 1/4 of my check in fees. Which they refused to give back. I deposit cash in my bank and they do not put it in immediately I was told that after 6 it does not go in till the next day. Avoid this bank at all cost they are thieves

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
N
1:36 pm EDT

Truist Bank (formerly BB&T Bank) business loan & checking account deposits

Our company has been banking with BBT about 20 years. We received several loans from the Grafton, WV branch about 16 years ago and they were all paid off recently. When we became larger we were told Grafton was too small and we had to go to a larger town to do business loans. WE chose Morgantown because that is where we live. Since then we have received no further loans. Each time we apply we never get a denal letter just hear nothing and then we go to another bank. This last time I applied in May for funds to make repairs after a hugh hail storm destoried the roof on all our properties in Grafton. Our credit scores are over 700 and we have never had a past due. In June I was told the loan was approved. Then heard nothing. Phone calls were unanswered and emails ignored. Last week we went into the bank. Our loan officer in business funding is gone and it appears she left suddenly or was fired. Then we were told our loan was denied in June. This is August. Today one of our tenants tried to deposit their rent into the bank and the bank refused to take it because it was cash. They told the tenant that she was trying to launder money and had to get a money order. She got the money order and then they bounced the money order and took the money back out of our account. This has happened before where they refuse to allow us to deposit cash and make the person go get a money order. I am female and my partner is hispanic. Our business that applied for the loan was SanDiego Properties, LLC based in Morgantown, WV. WE operate several small businesses. All are formal enities- LLC or C Corporations. All are over 20 years in business. Did our loan officer get fired because she refused to be part of this discrimination skeem? She told me my business records were the best she had ever seen. Marlene Newlon, MS, RD, LD And we all have advanced degrees.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
B
7:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) keeping cash deposits so you can run a scan of cheating hard working people out of their money

I've never in my life had a bank, including yours up until this past month scam me and many others out of their Cash Deposits made through an ATM after 6pm. I along with many others that I hear complaining whether I'm standing in line in a grocery store, or dining at a local upscale restaurant, that you now take cash deposits made at an atm after 6pm in an effort to not get hit with an overdraft/to cover potential charges that might come through after midnight on the business day, hit myself and many others with Overdraft fees! It's CASH money it should be treated as Cash. Not the BS story that "sorry you made the deposit st 9:25 pm EST (after 6pm) regardless of the fact that the cash deposit would have more than covered the day's transactions if it had been treated as Cash as it use to be not long ago and not a check, we get to take your money so we can pay the top Executives their million dollar or thousand dollar bonus' and/or their nice salary increase each year while the middle class gets poorer, regardless of their Bachelors or Masters degrees and that they work 12 to 14 hour days". Thank you for giving to the rich!

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
9:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) business checking

I have a business checking account and every day my credit card receipts from the prior day are direct deposited right into my BB&t account automatically. All of my vendors are set up on auto pay so I can't control when the payment comes out but the bank will take out all debits before applying the credit and then charge me countless overdraft fees which is a completely deceptive practice.

It's not like I'm asking them to approve charges and then I'll run into the bank in a few hours and make a deposit. The deposit is there the same time the debit is and it's a ridiculous practice! Using this trick they've been able to charge me nearly $1, 000 since I signed up with them less than a year ago in overdraft fees. I'm running a small business and my cash flow is everything. To be charged several hundred dollars in overdraft fees can completely mess up my cash flow for a day.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
6:01 am EDT

Truist Bank (formerly BB&T Bank) overdraft fees

BB&T is the worse bank I have ever encountered. I work in finance and accounting and understand debuts and credits as well as checks and balances but bb&t has the worse set up and they top it off with bad customer service. I have racked up almost $800.00 in overdraft fees in a 2 week time frame. I went to bed with a negative 16.00 in my account bc it didn't pull from savings to cover any overdrafts and woke up with -53.00 balance! Hours later it was -216.00! I got charged with 3 overdraft fees for 0.65 and 1.00 transactions! Ridiculous. And you have to get an attorney and summons the dept of revenue to be able to get a refund on these ridiculous fees. I hate this institution and the sad part is everyone I know that is currently banking with them say the same thing.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
E
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) appraisal

We were gonna get a home equity loan on our place that a few years ago was valued at over 150, 000 dollars. Since that time we probably put 20, 000 or more into it, including a new metal roof, another bath, etc. We were very displeased with the man that was sent to appraise our home, and the 120, 000 appraisal that he came up with. The bank sure let us down. Our home is very nice in the town limits of Richlands, Va.
We have opened several accounts and will be closing them ...We ‘ve never had a downward appraisal . Eddie Baldwin

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
R
5:12 pm EST

Truist Bank (formerly BB&T Bank) bank services

This bank definitely does not seem to care about their customers. I did the math in my checking account, even transferring $40 from one account to another. Somehow my account still goes negative by $5, and they charge me a $36 overdraft fee for five dollars. Even though my daily posted balance was still in the positive they charge me this fee. I've never known the system to show the daily posted balance, not the account balance, in the positive and still charge an overdraft fee for any kind of debit. Banks do make sure their systems re-order deposits and debits and other fun tricks to cause people to go negative, BB&T is above and beyond in this area. It clearly shows online if you look it up that they are one of the worst banks for causing overdraft fees, they rank in billions yearly.
Then I have a deposit go through and they still push through another debit and charge me another fee even though I had a deposit go through.
I called customer service and they are unwilling to waive at least one fee considering the deposit and considering I know it's the system. They will re-order debits and ACHs and deposits, but they will claim to you that timewise it worked in a manner that causes overdraft fees.
And to top it all off back in November, there was a date in which a deposit clearly posted. The same date they show after the deposit there was a debit and an overdraft fee charged. So on one date in November money was taken out with an overdraft fee included after a deposit was made with more than enough money to cover said debit. BB&T just doesn't care about us.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
7:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) bank account

Someone opened a bank account at bb&t using my information. It was not me. This happened last week. I had to call and report it to their fraud department. I would appreciate this websites help on this matter. I closed my account with this bank in December of 2016. I don't know how they opened this account. This bank is headquartered in north carolina.

Read full review of Truist Bank (formerly BB&T Bank)
Update by shackledlion5
Jan 15, 2019 6:09 pm EST

Complaint resolved.

Resolved

NA

Hide full review
ComplaintsBoard
C
7:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) overdraft fees

I have a pending transaction which would left my account $7 negative. Which I would've had time to deposit before it cleared, but since it was a pending transaction it caused me overdraft fees totaling $108. For $7 is crazy I refuse to just lay down and allow this bank to just take my money like that. I'm sure that have to be violating some law so I will be seeking an attorney or looking to see if another suit is already in the making

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:54 pm EST

Truist Bank (formerly BB&T Bank) mortgage

I am being charged late charges from BB and T says 1994 and I've never been late or missed a payment I've been to the bank spoke with managers for over a year and a 1/2 now, And the managers or their mortgage people cannot show me or prove to me where I miss or been late in payments. All so I to my payment stubs to show their I was paying on the 1st or the 3rd of the month and the Bank tellers where entering the Payments own or after the 16th of each month . The bank manager if the main branch saw this then asked the tailor about it But still do not fix the problem. I would love for a Lawyer to contact me so that I can Sue them for this problem they have started in will not fix.

Read full review of Truist Bank (formerly BB&T Bank)
View 0 more photos
Hide full review
ComplaintsBoard
B
8:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) holds placed on deposits and fees incurred

I travel often on business and my primary client makes regular deposits into my business account. So often that not only do the employees in the florida branch where the deposits are made know him, the branch manager and some of the employees at my branch in north carolina know him as well. On november 19th, 2018, my client entered the same location in naples florida that he always makes deposits into my account. Then he emailed me a photo of the deposit receipt to verify he had made the deposit, as he always does. There were no indications of a hold being placed on the deposit. The deposit receipt said nothing about a hold. The teller at the branch in naples where the deposit was made did not give any indication verbally or on the receipt of a hold being placed on the deposit.

The following day, I paid bills and used my debit card as usual. Then to my embarrassment, my card was declined for a transaction. Thinking that something was wrong, or that possibly bb&t's system might have gone down, I called the 1 800 number for after hours customer service. It was at that time, I was informed that there was a 10 day hold placed on the deposit and that I had incurred over $600 in over draft fees. Having to go back out of town early the following morning, I sent my wife to the branch to discuss the issue with the branch manager. He stated that although he didn't agree with the hold being placed, it was out of his hands. He was able to release the hold but claims he does not have the authority to refund the $600 in overdraft fees. My wife showed him the photo of the deposit receipt and she was told it was not good enough and needed to produce the original receipt in order to get the overdraft fees back.

I contacted my client who like anyone else would do, had thrown out the receipt as he figured it was okay since he and I both had a photograph of the receipt. He then contacted his bank, (wells fargo) to check if there was a problem in the deposit going from his account to my account at bb&t and maybe that was the reason for the hold. Wells fargo informed him that with in 6 hours of him making the deposit, the money had left his account electronically through automated clearing house (ach) and the money was in bb&t's possession.

This is nothing more than theft by the bank.

Therefore, this brings to us another question of what is bb&t doing with my money while they decide to hold onto it for 10 days for no other reason than to have 10 days of its use to make money first from overdraft fees and then again by having a 10 day interest free loan on my money to use to invest with. Think about it... With all the depositors that bb&t has, if they have only 1000 depositors that they are holding just $1000 for 10 days, that is having a free ten day loan on $1, 000, 000.00 (one million dollars). If they do that every 10 days over the course of a year, they are borrowing $36, 500, 000.00 (thirtysix million, five hundred thousand) dollors, interest free! And without their customers permission! Not only that, but they are charging their customers overdraft fees on money that they have stolen from their customers!

With a $36, 500, 000.00 free loan, (and that is based on only 1000 depositors at a time) if they invested the stolen money and made a measly 4% apr (and we all know that they are not settling for that little amount of return, as anyone who has ever used them to buy a house, car or applied for a consumer loan through any bank can attest) they are making a profit of $1, 460, 000.00 on that stolen money.

When I look at it in this perspective, not only do I believe that bb&t needs to change their policy, I believe that the executives and employees behind this ponzi scheme need to go to jail, as I have seen far less on episodes of the hit television series american greed!

The problem is bb&t continues to get away with this practice because they believe that joe consumer is not intelligent enough or has the energy to go up against the corporate giant that is nothing but a bunch of white collar thieves wearing suits and acting like they care about their customers.in truth the only difference between bb&t and a chicago mafia is a bank charter license. Bb&t thinks that they can get away with it, and if one or two complaints are made loud enough they can settle a suit or pay off a customer to get them to shut up about it. Look at wells fargo, they were recently assessed a one billion dollar fine for fraud and it hasn't fazed them because they paid the billion dollars with money they made from stolen money as well. Bb&t just hasn't been caught yet. Let me emphasize the yet part.
Bb&t believes they as a corporation are too large to fail. They need to take a look at some of the other institutions who also believed they were too large to fail, such as countrywide home loans, freddy mac, fannie mae, circuit city, sears roebuck, the list goes on... They also fail to realize the power of the internet and the negative press that they are getting ready to receive when I post my story on every social media site from facebook, twitter, instagram and youtube, just to name a few. And we wont list every newspaper editor that will be receiving an editorial letter from me in every city where bb&t holds a branch location.

I urge all people who have complaints on bb&t to not just stop at this web site where you post your complaint. Do as I am and make the next step and file a complaint with the federal reserve. They are the senior governing agency over financial institutions. If a lower agency is over bb&t, they will forward the complaint to the proper agency based on the complaint. If enough complaints are taken to the next level, we collectively can put bb&t back in the stone age where they belong.

If you are reading this, and wish to join me in shutting down bb&t and wish to have your complaint heard by the federal reserve, go to this web sight to down load the complaint form and for instructions on filing your complaint.

www.federalreserveconsumerhelp.gov

For a federal reserve complaint form, go to: www.federalreserveconsumerhelp.gov/~/media/files/complaint/complaintform. Pdf? La=en

You may also fax your form to the federal reserve at [protected]
If you do not have access to a fax or not able to submit your complaint online, you may mail your complaint form to:
Federal reserve consumer help
P.O. Box 1200
Minneapolis mn. 55480

Or you may call the federal reserve directly to discuss banking problems with bb&t at [protected] (tty) [protected]

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dave B77
Atlanta, US
Feb 23, 2022 5:12 pm EST

"This is nothing more than theft by the bank."

Exactly right. This and a myriad of other comments warrant a law enforcement investigation on this "banking" institution. RICO charges sounds appropriate.

ComplaintsBoard
L
8:13 am EST

Truist Bank (formerly BB&T Bank) mortgage payments

I go in to pay my mortgage payments on the 1st or the 3rd and they never post it until the 16th or the next month. I went in with my payment stubs show the manager that I paid on time but not there was done they told me to call the mortgage department gay be a run around back-and-forth i've been through this for about 2 years now they have me owning back pay over $2000 for their mess up. Can anyone point me in the direction of a good lawyer for a lawsuit to get this straight.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
9:30 pm EST

Truist Bank (formerly BB&T Bank) online banking customer service

My mortgage account was locked by YOU because someone other than me was attempting to log in. I called customer service to unlock account and was refused because I didn't provide address associated with account on 1st try - I explained that I have moved 4 times in past 5 years and provided 5 different addresses!
Was told that I would have to DRIVE from my home in NJ to Florida to meet with someone in person!
Are you Kidding me!
My account was hacked, then YOU lock me out, than tell me to drive 1500 miles.
This is a mortgage account !
You can call me to CORRECT this situation and apologize for your inept customer service.
Chris Trick
[protected]

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
U
5:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) bb&t return fees

I have been with Bb&t for years.. And it's getting out crazy.. I get return fee so much on my account it's bad.. I don't even get to spend my hard earned money on my card ever.. Because I end up with return fees sometimes 3 and 4 at a time. I only get a certain amount direct deposited to this account when I get paid.. Thank God because y'all would find a way to take my whole check if you could.. How can this keep happening.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) return fees

I am having the same problem as everyone else. I check my account online religiously. Paid a bill and they charged me a returned item fee. Even though my account showed I had available cash. I am opted out of overdraft protection. They only refunded one fee and I'm still left with $72 in fees.
I was not informed about this fee and when they explain it makes absolutely no sense at all.
What steps do I take to get my money back?

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
3:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) checking account

I had a 3-day weekend trip planned with my girlfriend, in which I planned to propose. The Friday before the trip, I deposited a $2000 check that my terminally ill father gave me. The teller explained to me that because of the amount there would be a 48-hour hold on the funds. I was ok with that. I woke up the following Saturday morning to overdraft charges on my BB&T checking account. When I logged into the banking site, I found that they had somehow doubled the hold placed on a single deposit. This threw my checking account into overdraft. I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck. Not only did I have to cancel our weekend plans, I don't even have money for food until everything is resolved. Not only am I planning to close my BB&T accounts but I will build an entire web site dedicated to telling my story. I will make it my life's mission to prevent as many customers as possible from banking with BB&T. Good bye BB&T!

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truist Bank (formerly BB&T Bank) has left an official reply on this complaint.

Truist Bank (formerly BB&T Bank) hold and overdraft fees on my checking account

BBT kept re-ordering my debits/credits to charge excessive fees. This happened multiple times. When i went into the bank to complain the banker turned off my debit card so when my next direct deposit hit, I had to go back into the bank to confront the banking executive i had spoke to before because when i called the number on the back of the debit card, he couldnt fix it since someone at the bank put the hold on my account. He denied doing it but was magically able to get it working again when the corp. office couldnt. He was the only one i spoke to.

Read full review of Truist Bank (formerly BB&T Bank)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

Expand Collapse all
Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truist Bank (formerly BB&T Bank)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truist Bank (formerly BB&T Bank) Customer Service. Initial Truist Bank (formerly BB&T Bank) complaints should be directed to their team directly. You can find contact details for Truist Bank (formerly BB&T Bank) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truist Bank (formerly BB&T Bank). Discuss the issues you have had with Truist Bank (formerly BB&T Bank) and work with their customer service team to find a resolution.