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Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: They will flat ruin you! 174

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12:00 am EDT
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I have had access to my direct-deposited funds on the same day, but the online banking is a big problem. It is true that you cannot know your actual balance online, particularly if you use the debit card. It seems the balance only reflects a nominal portion or maybe a percentage of the actual amount debited and it won't post the full amount or where it went to until 2-3 days later. So those funds look online like they're available to you, but you'll get burned with fees later when you find out that the balance is entirely inaccurate.

I deposited a payroll check from a second job, as well as a state tax refund check on Wednesday morning and it wasn't credited until Thursday. And here's the fun part, which I'm battling with them on at the moment:

At my full-time job I have direct deposit, am always paid on Fridays, and I use their online bill pay set up to have all my bills come out on payday Fridays. I discovered this morning that they changed my payment date on all my currently due bills to THURSDAY. I didn't tell them to do that. They didn't send me an email to let me know anything about why I might need to check my payment dates and make changes. They just changed it. So, of course now I am hit with nasty overdraft fees because they paid my bills out of my account on Thursday but of course my payday didn't change, I still got paid on Friday.

This is theft, and I told them so.

I am done with BB&T. They will flat ruin you. They don't credit your deposits until after they pull your debits, so this is another way they get rich off of responsible, hardworking people who think that once they make their deposit that they should have access to their money (in this day and age, when they can make automatic deductions the second you write a check, there is no excuse for there not to be). It's just wrong.

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174 comments
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Larry Curtis
,
Jun 04, 2007 10:25 pm EDT

BBT has stold money from me I told them if it was not a check do not pay it, for some reason they are still paying charges that are made on line and I am sick and tired of this and they will not give me a number to call upper management.

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Dan Coble
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Jun 02, 2007 9:21 am EDT

I posted a complaint earlier, and it has been brought to my attention that 6 identical complaints warrants a Class-Action Lawsuit...

Anyone in?

email me at: gf_ww@yahoo.com

Dan Coble.

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Sean2Sean
, US
Jun 04, 2018 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Dan Coble

mwpropertyservices594@gmail.com

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Gregory Lynn Mouser
, US
Sep 19, 2018 1:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Dan Coble

$adly Dan, Class Action Lawsuits mainly Benefit The Law Firms Handling Them... I personally have never participated in one.. Best Wishes Getting Some Money Back... Just my opinion of course... I am just now seeing my BB&T Bank Account Quickly Evaporating with excessive fees and I am one who is so broke right now, I honestly cannot even have money to even take Bankruptsy... try existing on Social Security and recently had to go on SSI I am completely devastated... over the last 3 yrs going on 4 now since August... I have seen what savings that I did have shrink... " Yes, BB&T are Banksters For $ure..." The Whole Bunch are Banksters... I cannot afford to lose a penny, let alone lose $45.00 +++++ other fees a month for not having a balance in my checking account and savings. Best Wishes Dan and Others Who Posted On Here..

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Mary Katherine Hunt
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May 16, 2007 6:34 pm EDT

BBT is the worst bank out there people have got to start leaving this bank they live on all of the fees they are charging you. I agree also the online banking is horrible you do not see any payments for days and site is down a lot. Horrible bank... just left them

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Gregory Lynn Mouser
, US
Sep 19, 2018 12:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree... I have asked to talk to the local Branch Banking & Trust upper management about my concerns... I was told to file a complaint, and the local management would not be able to talk to me.. "Totally A Bunch Of Banksters "

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Frank Smith
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Mar 20, 2007 7:21 pm EDT

To BB&T Bank: Your agent Mark Wenick came to my place of employment and messed up my 401-K. The way I see it is your bank made a profit and I lost money in my 401-K. I called Federated Funds and Federated Funds told me that my 401-K was not in Federated Funds. BB&T you messed up my retirement. BB&T Bank should put Mark Wenick in line X. My retirement plan should work for me not BB&T Bank. Who stole my 401-K? Your Bank made money and I lost.