Baystate Ford / Baystate Ford service
I purchased a 2008 Ford F 350 from Baystate ford to export to Canada. The truck had 26000mi when I purchased it. I was unable to have the truck inspected before purchase but requested on numerous times to make sure that all the service and recall work was completed and that someone test drive the vehicle to make sure that everything was fine.
I was lied to by both Dan Dicienzo and Brett Douglass (my sales reps) who said that the truck was fully serviced by Baystate and that everything was in mint condition (including oil change, and fuel filters). Well the truck was in good shape but it had an engine oil leak, the tires were improperly inflated and it pulled drastically to the left, the front headlight was completely fogged over and clearly in need of replacement ( all warranty work that they could have been paid for by ford) but they didn't care and just wanted to make a quick sale. Also no oil change was ever done on the truck, the fuel filters that were supposed to be done at 20000mi were not completed. I took the truck to a dealership in Canada and the gave me a sworn statement that said the maintenance on the truck was 10000km overdue. This is after they are 1hr late picking us up from the airport because the light came on (change fuel filers) during the drive to the airport and they went back to the dealership to have the trouble code erased from the computer instead of replacing the filters. I told the owner of the dealership and he told me that his mechanics didn't feel it needed to be replaced even though it clearly said to be replaced in the owners service manual (and the light came on). Dave the store owner was full of attitude when I requested that he cover the costs of the maintenance and he replied that we got a good deal on the truck and that we were not entitled to any money back.
This dealership is very crooked they have already been sued for 25 million dollars for false emissions statements. This dealership practices corrupt business techniques, and I would never buy a vehicle from them as they are liars and only care about money. I strongly urge people interested in buying a vehicle from Baystate to read all the complaints people have had from there. This dealership needs to be put out of business. Please please take my warnings into account and stay away from Baystate Ford. You will save your self a lot of hassle and aggravation if you deal with an honest dealership. I have purchesed 6 trucks from all over the states, Kansas Pensilvania, NY and all my previous experiences have been amazing. This dealership couldn't care less about customer satisfaction or doing the right thing. They are only concerned about getting your money and will not be there to help if someting goes wrong. Again I would strongly reconsider purchasing a vehicle from Baystate ford because they don't care at all about the customer.