Baymont Inn & Suites reviews and complaints 1
View all 213 complaintsBaymont Inn & Suites - sleeping conditions.
My family and I stayed in a room 219 on Saturday night the 12-15-18. We noticed the door latch was broken (see picture) and did feel unsafe while spending the night but we were already settled. That Sunday am we did notice a large brown/red stain on the mattress (see pictures) it also had a foul smell to it. That Sunday am I went down to the front desk to talk to a manager about it. I did speak to Marie and the front desk and showed her the pictures. Marie said the manager Chetan was gone at that time but would be returning shortly to call me. Now it is TWO days later and I still have not heard from Chetan. As you can tell from the pictures that mattress which we slept on was severely stained and odor fouled. It was disgusting. Not only am I displeased with having to sleep on that mattress but I have been waiting for Chetan to call me back and talk about this. NOT HAPPY.
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