Baymont Inn & Suites
reviews and complaints

0/5. Worst place I have ever seen. If it had not been for severe weather would have left immediately. Changed room 3 times. Have pictures and will post. Health violations.

I have 54 pictures showing the disgusting rooms and health violations of this hotel. This location does not live up to the Baymont by Wyndham standards. The Meridian Mississippi location is filthy. Please find attached pictures of stopped up sink and bathtubs. Sheets not changed from previous guest. Bugs in bed. Broken door. Filthy walls and floors. Cigarette burns in rooms that were suppose to be non smoking. Stains on outer blankets of beds before turning down to find that the sheets had not been changed. Pictures of bugs under covers. Broken light switch. And many other nasty areas of room. We would have left immediately from the property had the weather not be so severe that night. We were under tornado, hail and sever storms at the time of check in. We slept on top of the beds completely dressed for 4 hours until the storm passed. Management offered to change rooms. We looked at 3 different rooms until we found one that we could sleep in until the storm passed. But as I said, we did not change or bring anything into room because of fear of catching some illness. The manager only wanted to continue to show more rooms and tell us that he just purchased hotel. He had nothing to solve the problem. In my opinion if he had two months to make changes, there should have been at least one room that had been repaired for proper overnight stay. He said he would not refund our money because he offered different room. After 3 times of looking we just wanted to rest and wait for storm to pass.

On 3/6/19 I made a call to the Baymont Inn & Suites in Sioux Falls at the stated address. I talked to Raj the manager and made the reservation for Monday, March 11, 2019 check-in and Tuesday, March 12, 2019 check-out. He took the reservation and my debit card information.
Upon arrival to check on 3/11/19 at 7:28pm, the manager Raj did check me in but he could not find the room reservation that I called into him. He looked for it but could not find it. He checked me as a walk in and stated to me that he will continue to look for that reservation and cancel it so it does not charge my card. My card according to my transaction log of my account was swiped and listed at pending at 7:28pm on 3/11/19, the next morning I checked out and got a paper receipt. Later that day I checked my card and another transaction was made on my card at 11:01pm on 3/11/19 and was listed as pending.
I called and talked to the manager and he said that only on will be sent from them and the other transaction will fall off or not be charged.
On Thursday 3/14/19 I checked my transactions on my debit card and it showed to authorized transactions one in the amount of 74.98 which is the amount on the receipt I got at check out and the second transaction is for the amount of 95.06. Both these Transactions were authorized on March 14, 2019 at 6:31am.
I called the manager again and he said to call the other Baymont Inn and Suites in Sioux Falls SD. I did and the manager there said that they are not connected and so there would be no way that a payment was made by their hotel. He even looked on his computer for anything, any reservation and there was nothing at all.
I called the manager Raj back and told him that and he said to screen shot my account that shows these transactions from my debit card and email them to him so I did that. He now tells me I need to call the card company. I did call the card company and they said that there were these two transactions made from this hotel, and they were paid.
I would like to resolve this and ask that my card be credited back the $95.06 amount.
My name is Denise Straight Head
P.O.Box 1290 Eagle Butte, SD [protected]

Simply put, the hotel is deplorable! To start the white chairs in the waiting area look as if they have not been wiped in years. We were given a room that smelledof insectide, and the room filthy(dirty sheets, dust, dirty walls). The only update to the room was the tv. The furniture was outdated and the mattress was stained. When we went to the front desk to complain about the condition - there was another guest we the same complaint. We were giving another room, in which the condition was not much better, the ceiling fan looked as if it had not been dusted in months & the wall lamp was dislodged from the wall; exposing wires. The hotel is in an idea location, so quite naturally this is not what guest are expecting from a Baymont Inn. We would like to be refunded the non- refundable $165 & The hotel should be inspected and required bring their conditions up to par with Baymont standards

Took a half hour for them in portage indiana to find my reservation and check me in. 2:30 am the fire alarms went off for 5 minutes (front desk said go back to sleep). Pipe in the bathroom leaked and got all the clothes/shoes wet. Worst experience and wouldn't recommend this hotel chain because they do not try to fix the problem nor please the guest.

My name is Glenn Butler phone # [protected] On Dec 30, 2018 I booked a room thru Princeline for the Beaumont hotel in Paducah Ky for Dec. 31. I did not notice I booked a room with one bed until I received the confirmation, I called the Baymont hotel and advised of the error I made and asked if I could change to a room with 2 beds . The clerk said I could only change when I arrived at the hotel. According to the website there were only 2 rooms left with 2 beds so I booked a room with 2 beds, The fee for the one bed-had already been taken from my card so when I processed the request for the 2 bed my card was charged again. i called the Baymont and advise I just cancelled the one bed and booked the 2 bed and advised that I had been charged for both. I asked her(Sarah)to have my card reimbursed for the charge for the one bed. My card was never reimbursed. I have called both Priceline and Baymont regarding the refund for the one bed and I have still not gotten my refund. I have spoken to Sarah at Baymont over 17 times and Priceline 3 times to have my refund issued and as of today Jan 31st it still has not been done. I am requesting my refund for the 1 bed to be refunded this is turning into a nightmare. It has been over 30 days and I continue to get the run around and I am very frustrated at the whole situation.

Thank You,
Glenn Butler

I've been working on the road for 30 years and always considered baymont inn top of the line, until I checked into the your motel in sanford nc, someone needs to come and tour this place that is carrying your good name, i'm tired after driving 11 hours so I just stayed, but these run down rooms that i'm paying way to much for is ridiculous. Fly up and check it out and you will see.

Lisa Nuygen is a racist. She refused service to my family on the night we traveled 12 hrs to come for a funeral. She was very unprofessional and showed numerous signs of frustration due to the late check in. We contacted the customer complaints department who also gave 2 different stories to support her misconduct and when asking to speak to a supervisor they state there is no supervisor I am in control here. This company is very unprofessional they don't have a quality assurance department to monitor the calls so the reps talk to you with disrespect and go unpunished. I will never give my money to this company or suggest this hotel chain to ANYONE!

While working in the Bryan, Tx area, we leave for work about 5:00 am. Even when I travel I leave about 6:00 am. But I see that this is not about your customers but about your employees .. during the weekdays you do not open up the breakfast until 6 AM and on the weekends you open it up at 7 AM .. most of the other motels that I frequent have breakfast ready at 5 AM .. The only reason I at your motel now is because of my company .. but I know if I travel, I will not be staying at the Baymont motel's ..

My wife and I stayed here on Saturday the 1st of December and the room was not cleaned properly. The main thing I'm complaining about is the fact that my wife fell trying to get out of the jacuzzi in our room. When she fell she hit her head on the corner of the cabinet and ended up having to go to the hospital to have staples put in. They don't care about what happens to their guests. I have been trying to get this taken care of with no results. We will never stay here again!

My family and I rented two rooms from your facility. We checked in and went to the rooms. The rooms were horrible beds not properly made, stains on the blankets as well as stains and substances in the chairs. We asked for the one of the rooms to be exchanged and that room was horrible as well. In addition to smelling like paint. the entire building smelled like marijuana smoke and we had 2 children with us that have high risk asthma. We went to the store and to the restaurant to grab some food, the children asked if we could please eat at a sit down restaurant if we were staying at that hotel because the room was disgusting and they didn't want to eat in the room. They explained how uncomfortable they were so we decided it was just time for us to leave. We walked in and advised the front desk rep she asked again did we want to change rooms, we told her no, It was our desire to leave. She refunded the deposits and told us to call the GM Ashir in the morning anout 9:30am. Needless to say I knee this would be slightly impossible due to the fact my cousin funeral was Saturday morning. Preparing for that ans trying to handle a business matter would be hard. Needless to say I made time to call. Rep over phone said management was not available took down our numbers and said he would have them call. At the funeral couldn't really focus on what was important, which was my family cause I'm periodically checking my phone for calls or missed calls from the GM. I called at 9:30 no call back by 1:25pm so I called back. Spoke to a manager he was VERY RUDE, DISRESPECTFUL and clearly don't understand customer service. I was totally disappointed at his response when I asked for my full refund considering we didn't stay the night there. We picked up and moved our family due to terrible conditions of thier property. Currently til this moment we have not recieved any accommodations for this inconvenience. We had to remove and reload our things and children from one hotel stay to another and unload and reload another hotel to stay. Please contact us asap. We would like our full refund and some sort of accommodations for our STRESSFUL visit ar your location.
Candice Jackson [protected]
Danielle Richardson [protected]

Our room at Baymont was about the 3rd to the worst hotel room we've ever stayed at

1. When we got there the room was freezing and the heating unit was not plugged in. There were no outlets that fit the type of prongs on the cord. Called the front desk and the manager came down and just kind of grinned at us, like we were stupid, when he saw the visible outlets. We told him the prong did not fit that type of outlet and again, he acted like we were simple. Finally he realized we were correct and he had no idea where an outlet was that would fit the prong. I told him maybe since the cord was coming from under the wall unit, perhaps the correct outlet was under there. He had to lay down flat on the floor and found the outlet and had a difficult time getting it plugged in. A guest would have never been able to reach that because they sure wouldn't want to lay down on the carpet!
2. Once the heater was plugged in, it rattled, thumped, shook, whined, whistled, bubbled and clunked. ALL NIGHT! We got very little sleep and had to be on the road early in the morning.
3. Someone else's food was in the refrigerator when we arrived. Ick.
4. The refrigerator, whether off or on, had a high-pitched whistle the whole time we were there.
5. When I got up in the night to use the bathroom, the bathroom floor was covered with ants. Ants in November? I hope they were only ants.
6. Bed was hard as a rock and room was not in very good condition, overall.
7. Had to call front desk to get a TV channel listing
8. Picture on tv screen was fuzzy

The lady at the front desk, who checked us in was very nice. We stayed because the sign indicated the hotel was newly remodeled. That was not evident inside, however the outside looked nice.

Our confirmation number was 81574EC024042
We stayed at 2002 West War Memorial Drive, Peoria, IL 61614
November 17, 2018, 1 night
Total of $55.86, but we'd rather pay more and avoid the above hassles

Thank you for your attention to these matters. We would appreciate the compensation of a nights stay at the Baymont in Ames, IA

Mr. & Mrs. E.F. Foshé
3205 Polaris Drive
Ames, IA 50010
[protected]
[protected]@gmail.com

We arrived @ midnight to a room with a sticky floor... bathroom and entry. They were kind enough to move us to a room with a sink that didn't drain very well. I could live with that; however, after returning from our days ventures, only one bed was made and they didn't clean the bathroom or vacuum. What were they doing in our room if they weren't cleaning. I am very disappointed in this hotel!

First of all, Baymont corp should be ashamed of themselves for allowing sachimanagement to run this hotel into the ground. I'll sum it up. Analog TV, although it says Direct TV with very little channels; A/C my husband had to take cover off to adjust temp because of broken control knobs. Broken remote. I switched that one out with remote from original room they put us in with bathtub torn apart. Dirty carpet that I wouldn't think of walking on without shoes. No extra blankets or pillows. 3 pillows on a king size bed. Musty smell in room. And lastly Internet, forget about it. Connection kept dropping and bandwidth so slow it was sad. I will not be staying here again. I dont have high standards, but I expect a clean place with working items. Description and pics on site is poor misrepresentation. Shut this hotel down and Remodel. No elevator either. Not that I need it, but those needing to carry heavier items up because there are no rooms on 1st or are for handicap doesn't seem appropriate. I have no idea how it received the star rating it did.

DATE: October 16, 2018

TO: Baymont Inn & Suites Customer Service

FROM: Dr. Dianne C. Jones

RE: Service Failure on October 12, 2018

To Whom it May Concern,

In the strongest possible terms, I would like to register a complaint resulting from a recent booking at the Baymont Inn & Suites Lake City, located at: 3598 US Hwy 90 West, Lake City, FL 32055.

I booked a night in your hotel for Friday, October 12th for two adults. The only room they had available, largely due to Hurricane Michael, was a room with a King bed. I booked this room using Hotels.com.

We entered our room and began setting our toiletries by the sink. Upon going into the bathroom, itself, my travel partner noticed a live bug on the floor that she thought looked very much like a bed bug. We both looked up bed bugs on our phones and, sure enough, the bug was a bed bug. She gave me the bug to take to the front desk so I could a) notify them of the bed bug and b) request a different room. At that time, we were still willing to stay at your hotel, only in a different room.

The receptionist seemed nonplussed by the fact that we had a bed bug. She indicated she didn't know what one looked like, so I showed her the actual bug that was in our bathroom, at which time she contacted the manager. At the same time, she reiterated that they had no more rooms available for check-in. I informed her that I wanted a credit for the room charge I already had on my card so that I would not be charged for a room I ultimately did not stay in.

The manager, who presumably was located off the hotel property, arrived after we had already begun packing up our belongings and loading them into our car. When he did meet us, we told him the same thing that we told the receptionist - that is, that we found a live bed bug on the floor in the bathroom of the room we had been assigned. Like the receptionist before him, his attitude demonstrated a "not my problem" posture. When my colleague said to him: "I hope you don't intend to rent this room out to another unsuspecting customer, " he wouldn't even make eye contact with her. This told me all I needed to know. If you check your records, I would bet that you'd find that on the evening of Friday, October 12th, 2018, Room 139 was booked. The experience with the manager represented significant service failure.

I have never had such poor service at a hotel in my life. As someone who travels a lot - for both personal and professional reasons - I know good service when I see it.

I'm not sure what you're service standards are, or if you have any at all, but I strongly suggest that you look at the staff onboarding you do to ensure people that you bring on know what you expect in terms of quality customer care. Further, if this hotel is owned by an independent franchisee, then I suggest you evaluate the criterion under which you grant someone a license to run one of your hotels. This particular manager did not represent your brand very well.

With great regret,

Dr. Dianne C. Jones
Jones.[protected]@gmail.com

Diana Mungai, MS, MSIR
[protected]@gmail.com