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Bayan Telecommunications
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3.0 2 Reviews
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Bayan Telecommunications complaints 2

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J
10:36 am EDT

Bayan Telecommunications Refund

Hi,

Please help, my payment waa taken by Bayantel when I don't have an account with Bayantel. Please refund as that should be my Payment for electricity and I dont have money anymore

Desired outcome: Refund

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Bayan Telecommunications - Refund
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J
8:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bayan Telecommunications Incompetence and Inefficiency of Agents

I have applied for internet connection from BayanTel here in Legazpi City two times. The first time I was promised I will be connected in 5 days. It took a total of almost 3 weeks of waiting until I just asked for a full refund. This happened in January.
This month I applied again and I was promised I will have it in 3 days. Nothing happened except that the agent was very efficient in coming up with excuses every time I'd ask her. This morning I was told, that they will hook it up tomorrow but I've already lost my patience again so I just demanded another full refund. The agent gave me the refund after almost 4 hours of waiting for her since she promised to come around 3 or 4 pm.
What happened to their slogan "Gaganda Pa Ang Buhay"? It's a total nightmare, inconvenience and hardship. BayanTel Legazpi City should learn the principle of honesty, competence, good customer service and word of honor.

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C
C
Cheche06
, PH
1 comments
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Nov 12, 2018 11:45 am EST

Still no dial tone since tuesday or wednesday. Keep calling your hotline and got reference number twice. Your customer representative told me that your maintenance staff will drop by on saturday but no one came.

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JOHN DENTON77
Sierra Vista, US
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Apr 23, 2012 4:01 pm EDT

I AGREE, THEIR CUSTOMER SERVICE SUCKS, MY GIRLFRIEND WAS WAITING AFTER A TECH "SAID" I WILL NOT MAKE IT TODAY, WAITING 14:38 HRS (ALL DAY) THEY COULD HAVE SAID EARLIER INSTEAD OF WASTING HER TIME. SINCE I WAS PAYING FOR IT FROM (US) I SAID FIND ANOTHER PROVIDER. THEY HAVE POOR BUSINESS PRACTICE.

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Overview of Bayan Telecommunications complaint handling

Bayan Telecommunications reviews first appeared on Complaints Board on Feb 18, 2009. The latest review Refund was posted on May 2, 2022. The latest complaint Incompetence and Inefficiency of Agents was resolved on Feb 18, 2009. Bayan Telecommunications has an average consumer rating of 3 stars from 2 reviews. Bayan Telecommunications has resolved 1 complaints.
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  1. Bayan Telecommunications contacts

  2. Bayan Telecommunications headquarters
    234 Roosevelt Ave. San Francisco Del Monte Quezon, Quezon City, 1105, Philippines
  3. Bayan Telecommunications social media
Bayan Telecommunications Category
Bayan Telecommunications is related to the Internet Providers category.

Recent comments about Bayan Telecommunications company

Incompetence and Inefficiency of Agents
2
I AGREE, THEIR CUSTOMER SERVICE SUCKS, MY GIRLFRIEND WAS WAITING...

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