Bayada Home Health Care
reviews and complaints

The cult-like “Bayada Way" is all about service excellence, compassion, quality etc. They show a very convincing video of CEO, Mark Baida, almost in tears letting everyone know how important it is that the patients come first. He is so choked up with pride that his wife, who he met in the company, has to speak for him. Cute video. They talk about how they first met at the company, back in the day. FYI, nepotism is quite common within the company. It only took me a month to recognize that I had been bamboozled with all the phony rhetoric shoved down my throat by executives, managers and other influential admin. You are either in at this company or you are out. There are a lot of young climbers (all very attractive) that have been given too much power with little experience or understanding of what it means to be a good manager. They are in with the executives and get compensated quite well monetarily for their positions. They are phony and create an initial false sense of security for the employees they hire. If they don’t like something you say or pieces of a conversation you had with another employee that got back to them OR if they simply don’t like you, you are out. Do not consider voicing your thoughts. They are not welcome even if they tell you they are. If you are one of the chosen, you are treated more than well. If not, you are expendable and tossed out without any thought, discussion or opportunity to voice your feelings. The chosen few have the opportunity to laugh and have a good time without worry while everyone else has to live in a paranoid world, for fear that one of the managers will take something the wrong way. These young managers are given too much power with little credentials. The biggest and most important sin of this company is the fact that the company's success can all be attributed to the certified nurse’s aides, who, for their sweat producing and back breaking work are paid $9.00/hr. They cannot make a living off this salary and most need 2 jobs. They are worked like slaves by the administrative staff in the office. They do not get benefits and are easily discarded. Once the employee is let go, the aide is further humiliated when the entire company of admins are sent an email with the aide’s employee picture, now mug shot, letting everyone know that the aide has been fired and is not eligible for rehire. The way that Bayada takes advantage of their aides has a sweat shop feel to it. The aide continues to produce quality work at a rate of pay in which they cannot make a living while Bayada continues to grow as a company through the promotion of the quality aide services. The executives, managers and admin staff have health insurance, paid time off, sick time, bonuses, gifts (Movado watches for Christmas) and a full, all expenses paid weekend getaway every year to an exotic place where they are rewarded for their outstanding work during the year. The executives, managers and office admins feed each other's egos and pat themselves on the back for a job well done; a job that, quite frankly, the nurse’s aides have done. The executives and managers at the company, Bayada, are happy with themselves for finding new and innovative ways to drive their aides to work harder through company jargon. The nurse’s aides continue to get nothing more than a paycheck and maybe an occasional tote bag for their efforts. They get no incentives, health insurance etc. They might get an empty thank you. It is easy to be the CEO filmed on video, expressing the importance of quality, excellence and compassion when you are making big money off of others that are actually meeting those standards everyday while providing the services they can’t make a living off of.