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Bay One Security
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2.3 3 Reviews

Bay One Security Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with Bay One Security, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bay One Security reviews & complaints 3

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ComplaintsBoard
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9:06 pm EDT
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Bay One Security Scam company

Hired "Louie" and his "team" to help secure several apartment buildings.

After Louie personally "guaranteed" each of my complex's would see "overnight" improvements, our security situation actually gets worse. Two weeks into our contract, frustrated beyond belief and worried about liability and insurance claims from upset tenants who justifiably are upset about car break ins and other issues, I spend 3 random nights in my car watching the checkpoint Louie promised me they would walk at least twice each night.

For 3 nights, same thing each night, no security check, I'm pissed. I call to confront them and they tell me their officer was there, but they will "double check" and make it a point to speak to that officer. Hopeful they will do this, I go back out again for a 4th night and he shows up once. I spend a 5th night more than 3 weeks into our contract to verify again their performance. At the very end of the shift, nearly 6 am the officer shows up. I corner the poor guy who's unshaven, nervous and out of sorts and I unload on him. After 20 minutes I can tell he's as frustrated as I am. We have an offline chat to find out why in his opinion our site security was not improving as Louie "guaranteed" would happen.

The officer goes on to tell me there's no way he can visit every property on his schedule because they've over booked him. His 10 hour shift requires him to visit 11 sites, some 4 times per shift ranging as far south as Morgan Hill back to Milpitas and Santa Clara. I told him I suspected as much because I had staked out my own parking lot on 5 separate occasions, and the first 3 nights Bay One did not stop and make the agreed upon checks. I pressed further and confronted him on the reports I've been given showing 4 checks on each of my properties per night, he shrugs his shoulders and tells me that's not what he reported to Louie. Pressing him harder, he comes clean that he's been threatened to doctor the reports which he refuses to do, the company is behind on payroll and their promises to him have not been met either. Saying I'm not alone, he has the same issues with other site managers who are also upset with him, he tells me he's tired of this and ready to quit.

I've since let them go, hiring a National company and while my security still isn't what I want, it's improved dramatically and my tenants have commented positively that they see the changes.

I'm highly suspect the positive reviews here are bogus just like this company. Read the context, spelling and grammar, something's clearly not right. Would have given them a negative 5 stars if possible. If you decide to interview these guys, do yourself a favor, get a face to face validation from national accounts who have not been paid off. You wouldn't believe what their former officer shared with me. Apparently the only bills these guys pay are the customers they use for reference purposes who fooled me...ONCE.

Caveat Emptor

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Update by Complainant91923
Aug 14, 2016 9:28 am EDT

The company has lost all of there accounts for most part the patrol is never on the street they cant even pay there employees which is even worse

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ComplaintsBoard
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5:21 pm EDT
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Bay One Security liars / labor violations

Attention to every one in the field do not work for this company they are liars and a joke the cars are not safe they pay u crap for officers or sups the company lies about the hours they have they don't have the property hiring paper work period they do not know what they are doing the cars do not have Ac in them the cars are gross and nasty not clean they have lost alot of accounts the staff is very young and should not be in this business they do not know what they r doing the gm ismean and and rude and is lazy as hell the company never responds to calls this is the worst company I have ever worked for do not hire them for your security its mistake there dispatch cant even get there account names right

Read full review of Bay One Security and 2 comments
Update by Complainant91923
Jun 03, 2019 6:55 pm EDT

Licensing details for: 16452
Name: bay 1 security services

License type: private patrol operator

Primary status: suspended no qualifier

Previous names: llias taptelis

Address of record

2005 de la cruz blvd #275
Santa clara ca 95050
Santa clara county

Map

Issuance date

August 27, 2009

Expiration date

August 31, 2019

Current date / time

June 3, 2019
3:54:35 pm

License relationships
Ceo
License/registration role: business license

Related party role: principal

Name: ilias, louis t

View more details

Address not disclosed

Ppo to ppb
License/registration role: private patrol operator

Related party role: private patrol operator branch

Name: bay 1 security services

License/registration type: private patrol operator branch

License number: 6166 primary status: cancelled

Address :
435 23rd st ste #16
San francisco ca 94107
San francisco county

Map

Ppo to qualified manager
License/registration role: private patrol operator

Related party role: qualified manager

Name: ilias, louis t

View more details

Update by Complainant91923
Jan 19, 2016 6:34 pm EST

sorry for bothering you i am curious now

Update by Complainant91923
Jan 15, 2016 4:54 pm EST

What do u mean after him for bad check is bay 1 passing bad. Checks I was fired from there that company needs to be shut down

Update by Complainant91923
Jan 15, 2016 4:47 pm EST

Was he fired

Update by Complainant91923
Jan 15, 2016 8:31 am EST

Does andrew still work there?

Update by Complainant91923
Nov 08, 2015 10:38 am EST

The company cant get any one to work for them because they dont have back up the pay is awful the Gm never respond to his phoen teh web site is down and never been back up that get new accounts but never see them patrol the company is huge joke and they dont care a bout u period

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Hardtruth
, US
Jan 15, 2016 4:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Not for about 6 months but California check cashing is constantly trying to track him down about a bad check...

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Hardtruth
, US
Jan 14, 2016 10:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is truly the worst company in business.
My last day was 01-08-16 and if your check didn't bounce it was short.
He has three patrol cars and one of them doesn't run and the other two have terrible noises and problems.
He advertises 24 hour service but how when I was the only daytime patrol officer he has no night patrol and now that I'm gone.
The phones are never answered the office is empty and the only back up for you is God or the police and you know the police aren't coming...No radios, no benefits and no service.
But you think he would tell the client's no he just keeps collecting those payments...He is a fraud and con man.

ComplaintsBoard
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9:27 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bay One Security unsafe/penal code violations

do not work for this company and do not hire this company for your security the company is not safe to work for. they do not know what they r doing the r very miss managed the Gm and the own are full ofcrap they lie to to get to work there there patrol cars are unsafe not clean and not in good drivin condition the company does not have the right legal hiring paper work either the dont have u fill out I9 which is illegal they dont do back round checks or drug tests the company office is never open period.

the gm does not care if u are in unsafe car or not the cars slide around in teh rain and u cant control the cars period the gm also over steps his bounderys and arrests people they are not in there propertys which is crime and illegal period he yells at the tress passers which is very unprofessional

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Update by Complainant91923
Mar 23, 2024 11:38 am EDT

this company closed

Resolved

This issue was not correct the complaintboard account was hacked

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Is Bay One Security legit?

Our verdict: Complaints Board rates Bay One Security highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 33% resolution rate for complaints about Bay One Security raises questions. Diligently reviewing Bay One Security's client feedback and resolution practices is recommended for those considering Bay One Security's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Bay One Security earns 87% level of Trustworthiness

Excellent Trust Notice: Bay One Security near-perfect at 87% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Bay One Security. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bay One Security has registered the domain name for bayonesecurity.com for more than one year, which may indicate stability and longevity.

Bayonesecurity.com you are considering visiting, which is associated with Bay One Security, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the bayonesecurity.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Bayonesecurity.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bayonesecurity.com may offer a niche product or service that is only of interest to a smaller audience.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • Bay One Security protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Contact Bay One Security customer service

Phone number

+1 (800) 781-8224

Website

www.bayonesecurity.com

Most discussed Bay One Security complaints

unsafe/penal code violations
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