Bauer Comfort / Terrible customer service
On 2/27/08 I purchased blankets at the Bauer Comfort in Brooklyn. Less than one later I called to cancel the order (I had visited a friend who had the product, and I decided I did not want it). I spoke with Svetlana Khashmati, Executive Sales & Staff Manager, who said she would cancel the order. On March 17, after UPS had made many attempts to deliver, a neighbor who was not authorized (since I had no idea the product had been shipped) signed for the box. I shipped it back via UPS unopened. It was received and signed for on March 24. Now the product has been returned, and credit card bill arrives for the amount of purchase. No credit had been issued. I wrote a letter to the credit card company disputing the charge. May 27 I received a letter from credit card company finding in favor of Bauer Comfort because they do not accept refunds or exchanges. I then spoke with an attorney who sent Bauer Comfort a letter requesting that the charge be credited since they had the merchandise and failing that, that we would seek other legal remedies. Yesterday I filed a complaint with the Better Business Bureau, the Consumer Protection Agency, and in process of my complaint to the Attorney General's Office, which will include all the documentation to the items addressed in this commentary. I also discovered a very damaging comment about this company on the [redacted]. The Better Business Bureau also reports a number of disputes regarding their refund policies and consumer practices. The company representative, Svetlana Khashmati, said she was canceling the order, then deliberately sent it, in order to receive her commission, and they have refused to credit me despite the fact that they have the merchandise. This is outrageous behavior for a reputable company. I am demanding a full credit refund on my credit card.