Battlefield Ford / Terrible service
I own an F250 which is having a turbo problem. The vehicle has 97, 000 miles on it and the motor has a 100, 000 mile warranty - so time is of the essence in getting this repaired under the warranty. I went to Battlefield Ford and was told that they refuse to work on my vehicle. Ford said that all dealerships are independent and can refuse service to anyone they want to. Mr. Gary Faye - the manager of the dealership made this decision to refuse service to me. IN the past I have had problems based upon their dishonesty in previous dealings with Battlefield and both Mr. Faye and the other management have refused to address these issues. Roy Garrison - the service manager is very confrontational and many other people within our community concur - and yet he retains his position at Battlefield and allowed to continue being disrespectful to customers. I asked to speak to Mr. Faye on the day that I was there and Roy said that he wasn't in. I asked when he would return and he said "Don't know - he is golfing". Told him I would call Ford and he said - they won't do anything. Their self righteous attitude cannot be allowed to continue. This dealership needs to be put out of business.